Customer Reviews for STL Storage LLC
(U-Haul Neighborhood Dealer)

170 reviews

1030 S Point Prairie Rd   Wentzville, MO 63385

(636) 856-5133

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(636) 856-5133

1030 S Point Prairie Rd
Wentzville, MO 63385

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No one was there to assist as they close at 2:00 pm on Saturdays. Unable to rate accurately when there was no interaction or assistance for the return Uhaul process.

Tevi T. 
Rating:
5.0

Tanya was very helpful and courteous.

Regina L. 
Rating:
5.0

The parking spaces are a bit narrow. I had to struggle to get into the truck I rented because the door was obstructed by the trailer sitting next to it. When you park them for pickup .. perhaps back them in. That would have made getting into the cab far easier.

David L. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

FRIENDLY PROMPT EVERYTHING WORKED

William O. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

Everything was smooth and professional. The manager was great!

RODERICK C. 
Rating:
5.0

The site was great. The uhaul app is terrible and doesn't work. I scheduled my pickup an hour before the site opened - checkin on the app didn't work. Tech support was a 30+ min wait and didn't help. Terrible experience w app.

Robert W. 
Rating:
4.0

Very helpful and resolved issue involving the truck drop off being changed after the pickup of the truck.

Andrew M. 
Rating:
5.0

I would rent from no other location! I absolutely love the staff! They are amazing!!!!

THEODORE B. 
Rating:
3.0

I was just surprised I had to travel so far to pick up the trailer, when I made arrangements in St Peters location.

James D. 
Rating:
3.0

Customer did not leave a comment.

Meg O. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Also great, thanks

William H. 
Rating:
5.0

Customer did not leave a comment.

MARI J. 
Rating:
5.0

Customer did not leave a comment.

MELISSA P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Tayna was great and helpful. Customer orientated.

ANDREW M. 
Rating:
1.0

Show up on time and make sure the items such as a dolly and moving cloths are in the trailer and ready to go before the customer shows.

Caress F. 
Rating:
4.0

You need to change the hitch on the 6x12 trailer. The hitch sucks and trailers of that size need a jack. Dumbest shit I've ever seen not having a jack on a trailer

diane M. 
Rating:
5.0

Customer did not leave a comment.

AARON D. 
Rating:
5.0

It was a great experience!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Corey L. 
Rating:
4.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Staff on this end was equally exceptional and accommodating.

Teri L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Spencer C. 
Rating:
4.0

Customer did not leave a comment.

Dave S. 
Rating:
3.0

Customer did not leave a comment.

john B. 
Rating:
4.0

Customer did not leave a comment.

JEFFEREY H. 
Rating:
5.0

Thank you all was great

MICHAEL L. 
Rating:
2.0

Tire on truck was flat and lock was impossible to open on back. Havent recieved my refund either yet, Not sure why. And also inconvenient I couldnt rent for more than 24hrs from the site. Didnt get what I paid for because I was called and told to bring it back before my time was up. Not happy.

BRANDI M. 
Rating:
5.0

Customer did not leave a comment.

Cordie P. 
Rating:
5.0

I was happy with all

Frances P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

The personnel at the unit were very professional and customer focused on making sure I understood the requirements to have a safe rental experience. Thanks

James S. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Very nice people.

Allen W. 
Rating:
5.0

The lady at the front desk who helped me was so kind and friendly. Wonderful customer service!

Jamie N. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Keep the equipment clean

Sadiki D. 
Rating:
4.0

Customer did not leave a comment.

Craig H. 
Rating:
2.0

The previous customer's rental agent entered the wrong truck number. So when the customer turned it in it about a hour before then could straighten it out so I could rent it.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

I thought customer service was dead. Not at this location. These people are very easy to deal with. They treat people with respect, emailed receipts, and when they say they would. Extremely pleased. Rob

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

BLAKE S. 
Rating:
5.0

The lady who helped me was awesome but I couldn't get your app to work when I brought it back that evening.

Angel E. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Wonderful location!!

Katherine D. 
Rating:
5.0

Customer service that moved my pickup location should be checking complete availability for equipment before moving the customer. I was charged $7 for a furniture dolly that I did not get because the location did not have one available.

Kimmie H. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda H. 
Rating:
5.0

Very helpful helped to unload trailer from truck

John B. 
Rating:
5.0

The only issue we experienced was uhauls app to do mobile pick up was not working. The storage facility itself went above and beyond for doing the rental over the phone with me on an early Sunday morning.

Larry Michael T. 
Rating:
5.0

great place

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
4.0

Customer did not leave a comment.

Leo M. 
Rating:
5.0

Customer did not leave a comment.

WALTER K. 
Rating:
4.0

Customer did not leave a comment.

Ted L. 
Rating:
5.0

the counter person was very friendly and accommodating. Truck was ready and. waiting. I would use this service again.

BOB S. 
Rating:
3.0

Your website SUCKS! It reserved the truck at the wrong location! Cost me time and money.

James L. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
2.0

Customer did not leave a comment.

Zijada H. 
Rating:
2.0

The location has posted hours saying they are open at 9am on Mondays. When I got there at 9 no one was there and the phone number went to voicemail. At 9:27 someone finally answered the number and said the worker was running late. At 9:50 the worker finally arrived. She was so shocked that we needed her assistance because most people just drop the keys and go. I had a problem with the website check in and thought it would be easy to do a manual check in with a real person. Did not know it was so inconvenient for her.

RENEE S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Although they had just closed, the rep opened the door as we had dropped the trailer the prior night. I wanted to just stop by to make sure that all was good and they found the pads inside the trailer and the trailer was in the same excellent condition it was when we picked it up. Excellent service all around.

Leo L. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
3.0

The uhaul we had leaked and all of my boxes were sopping wet inside.

jennifer C. 
Rating:
4.0

Truck loft leaks horribly and needs to be fixed. It's bad enough when your moving and its raining but to have to deal with sopping boxes because of the leak, doesnt make the experience great.

Liz T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

App checkin was a nightmare

Kevin A. 
Rating:
5.0

The staff at STL Storage was courteous and professional. Truck was clean and everything was as advertised.

robert S. 
Rating:
5.0

Truck was old and didn't drive very well

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Francis C. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Very helpful & informative for a customer that never rented U-haul

Ceyiarra T. 
Rating:
3.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

Truck was leaking on a rainy day and the entire truck had to be dried out before being able to move.

Lauren C. 
Rating:
5.0

Very professional

Jon T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

george B. 
Rating:
3.0

Closes early so there was no one to check-in trailer so it had to sit on the parking lot on secured

jerry O. 
Rating:
5.0

Customer did not leave a comment.

Becky G. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

Dennetta H. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Not sure why I was charged over $20 for gas. When I picked it up the gas light was on. I returned it with more than than it had when I picked it up.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

tina B. 
Rating:
4.0

Customer did not leave a comment.

Michelle J. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

I order my u-haul for an early pick-up before the store was open. The truck was ready when I got to the lot and the app walk me thru step by step for an easy pick up. Once I return the vehicle the owners were very friendly and made the return process smooth and easy.

Stephen B. 
No reviews have been submitted for this location.

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