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Robert N
Customer Reviews for Stone & Son Remodeling
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements needed.
JOHN PAll went well & this outlet. The agent also went above & beyond tonensure that I was extremely happy with yge seevice
CLIVE RGreat location! Super friendly owner. Extended my rental a few days with no problem.
COREY GAlways a pleasure.
YVONNE DBetter maintained for equipments
XINYU ZOffer resources for renters to avoid parkways that prohibit commercial vehicles. Maybe suggest a traffic app that offers that or provide a printed map highlighting roads to avoid. This may not be an issue everywhere, but it is here in NY
BRIAN Mvery helpful - quick and courteous service, took the time to explain and share helpful tips
TEODOR MEasy friendly service. Easiest rental ever.
YVONNE DMaking the reservation n the office would be better. Doing it online was a bit confusing
Alfred GThe truck had no gas in it. The back of the truck was filthy, and I had ordered blankets to cover the appliances and they had none they didn't have any solutions to any of those issues except the last person left it that way.
STEVEN AI had a great experience. Can’t think of anything.
ROBERT JJoe Always aims to satisfy our needs in a professional manor
DANIEL IThe website is difficult to navigate. The staff at the facility were great and professional. I appreciate their help
STEVEN MOn time pick up and hassle free early drop off. Will come to this location again.
KAYLA RThe seats are a bit worn and torn. Joe the owner/manager is great! He was very helpful and respectful and understood what we needed. We were very grateful to work with him.
SUSAN BDon't feel safe about having my Driver's license put online. It would be more comfortable if I knew you destroyed it!!!! With a driver's license and credit card online... Too many companies are getting hacked online.
JOHN VThe location is great. Joe takes great care of the trucks and the customers.
Charles SKeep it up
MOHAMMAD MI was charged $17 for a lack of gas when I filled up the tank to the top just a few blocks away from the establishment. I reached out to request a refund for that portion yesterday and have not heard back yet
JASON TJoe was outstanding. Upon arrival, unfortunately the truck I reserved was not returned the night before and Joe was able to figure out a way to find me another truck that was even better equipped for my move. Would definitely recommend.
FRANK ADon't change anything! Joe was great and easy to work with. Everything was clearly explained and pick/drop-off was a breeze. The van was clean, had plenty of fuel for my trip, and was in excellent shape. I will definitely use them again, for sure. Thanks again to Joe!
BERKAN MPaul was excellent and made sure everything worked properly
ROBERT WGood morning. I returned the truck yesterday in West Palm Beach, Florida. The 10 foot truck had numerous safety deficiencies. The right rear tail light was out. The right rear turn signal light was out. Probably the same bulb as the stop light. The front steering was erratic and a lot of play in it. There was an electric problem which controlled the dashboard lights and the radio. There was also an electrical problem trying to charge the cell phone. The phone charge did not work. There are wires hanging down on the center dash console which had the on-star and hazard buttons. The suspension was shot. Very bumpy on the open road. It is very hard to believe that this is an over the road truck. It was treacherous in and out of the rain. We are very fortunate that we made it to Our destination in West Palm Beach Florida safely. Our Lord had to be watching over us for the truck was a treacherous experience. I have filed a complaint and I am waiting for a response within 72 hours . I expect some monetary compensation for this vehicle for it was not worth the money I was charged. Kindly have a rep. In UHaul corporate call to discuss this unsafe situation I experienced with this U-Haul 10 foot truck and monetary compensation. Thank you, Charles Hannon 516-666-7333
CHARLES HGood service
ALFONSO MOwner is a true professional Very helpful
STEVEN PThe gentleman who helped us was super nice and helpful! The process was super easy.
Sophia KLocation was quick and efficient
Jacob HYour customer app and telephone service is terrible
Kenneth KYou now have to verify mileage and gas on phone. It wasn’t that way the last 3 times I rented. It should be gon over when you rent. Other than that. All was good
John MThe attendant was very nice and helpful!! He was very accommodating!
William SEasy access and drop off. Made it stress free for the move.
KAMAAL KQuick professional service Couldn’t be easier
Joseph PFound a small piece of curved glass, the kind you find from a small broken Christmas decoration in front of the passenger seat. Also, some thicker pieces of glass in the rear of the truck.
Stephen PThe salesman was very helpful and knowledgeable
greg rNothing. The gentleman who helped with the process was down to earth and had good customer service skills. He made everything easy.
Thomas SYour website says the 10 foot truck does not have commercial plates but when we picked it up, it did so I couldn't take any parkways. That was extremely frustrating. I also reserved a handtruck and paid for it, but there were none available when I got there. Once again, definitely disappointed
Sonny HJoe always above and beyond to assist to make things go smooth
dan sGreat place to do business with!! Great from start to finish! Will definitely use this location again. Thank you
Michael DAll good
Cleofides VJOE WAS EXTREMELY HELPFUL-
Jessica THorrible experience. This location should be shut down. And the equipment was unsafe.
Victoria BGreat Service, very professional and nice. Easy Check in and answered all my questions.
Anthony YRep was very friendly and helpful. Made the rental process very painless.
John Every professional. without a problem, would use again
Frank XI have had the worst experience ever of my life, customers beware of the location in Wantagh NY. The guy there was not helpful at all. I was suppose to pick up a truck at 3pm in Wantagh NY, and he told me to call Uhaul back and change location because there was no way he was removing the snow to pull the small truck out. Unreal!!!!!!! Now, Joe from Bellmore location did the right thing. He took care of us and i recommend him to anyone. I will never, ever use Wantagh location. Go to Joe, he'll take care of you.
Jose BThe windows were filthy, other than that, it was great.
Nancy KThe place we got from in Bellmore closed early leaving us with no rental for the day He was leaving as we walked up and wouldn’t let us rent it that day. We got illegally evicted and are in a really bad situation and this made us have to rent an extra day of our storage container… we don’t have a lot of money right now and that really …messes us up to say it kindly. He was also an asshole and his customer service was…sub par to say it nicely. The truck was riding out its gears almost to red line even without the tow haul button on. The gas went down 5 miles at idle for 10 mins. I think there was a gas leak because it smelled real bad if gas. Customer service on the uhaul end was amazing. U guys are always awesome but that place effin sucked. I had a really bad experience and is it possible to talk to someone about that because it’s not okay.
Scott WExcellent all around !!
LESLIE SWould definitly recommend this location. However it was VERY frustrating having uhaul call me twice in the same day to change locations for pick up and then the nonsense i had to deal with from their wantagh location finally cleared it up and the truck was dead would not even start and had to go pick up from yet a different location. So while this location in Bellmore id def go back to and recomment Uhaul itself needs to improve
Randye KThe gentleman that helped me could have not been nicer. He really helped me out of a bind and couldn’t be more grateful
john mAll is good Joe who works there has a very professional but yet friendly personality and extremely helpful He always wants to assist to get you in and out Regards
dan sMake sure you have his correct information. I almost had my contract cancelled because U Haul had a wrong phone number for me, they could have emailed me for a correction.
Stephen P