Customer Reviews for Storage Sense Bourbonnais
(U-Haul Neighborhood Dealer)

25 reviews

1806 N Rte 50   Bourbonnais, IL 60914

(815) 932-3975

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 932-3975

1806 N Rte 50
Bourbonnais, IL 60914

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Appointment for 9am truck pickup. The assistant manager did not arrive until 9:40. She said she forgot store keys but did not leave a note on door to notify me. Left a voicemail with store manager at 9:15a and did not receive return call. Poor customer service.

Hank L. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Very impressed by the whole experience. Very efficient and simple.

Emily O. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
1.0

The engine sound like it was about to explode

Cody B. 
Rating:
2.0

There was no where to park the truck when dropping it off.

Brianna S. 
Rating:
4.0

Customer did not leave a comment.

CARMEN E. 
Rating:
5.0

Customer did not leave a comment.

Salvatore D. 
Rating:
4.0

Customer did not leave a comment.

JEAN K. 
Rating:
5.0

The staff here, along with the regionl person, Josh, were outstanding to work with

DENNIS B. 
Rating:
4.0

Customer did not leave a comment.

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

DIANE G. 
Rating:
4.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Ajee B. 
Rating:
3.0

Customer did not leave a comment.

JANOS U. 
Rating:
3.0

Customer did not leave a comment.

Jerome J. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA T. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
1.0

We had to wait 30 min. during pickup because the person helping us was new and had to call two different managers to get help during the process. Then when we went to drive the truck, it didn't start initially and had a maintenance light come on. Finally, when I received my contract receipt after dropoff, they charged me $50 for 11 gallons of gas and $30 for being under 1/4 of a tank, but our total mileage was 5 miles. We did one trip to our house a few miles away and then back to Storage Sense. Tell me how that adds up to 11 gallons of gas. This place was a ripoff and a waste of time.

MARANDA H. 
Rating:
5.0

Took 40 mins for photos to upload to mobile device so I could drop off before 230 without a person being there. Still haven't got a confirmation that it went through either so I hope I am not charged extra for it.

BRANDON R. 
Rating:
1.0

This was completely out of the way for my pickup location. Quite disappointed in the fact that I made my reservation 1 month prior to the move date and still was required to travel an hour and a half away from my home to pick up the truck. No reimbursement or accommodations were made for this rental. If you cannot promise a rental in town, the option for this truck should never have been offered to me.

BRADLEY K. 
Rating:
2.0

It took over an hour to get all the paperwork done. Said they were hanging computer issues. Then went outside to get the truck and the front tire was low. They wanted me to drive across town to get the tire aired up.

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Could not have been nicer and more helpful, made return of trailer a breeze and very pleasant young lady. Did a lot to restore my future consideration of U-Haul rental.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Raul O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top