Customer Reviews for Sunoco Food Mart
(U-Haul Neighborhood Dealer)

141 reviews

256 Arnold Mill Rd   Woodstock, GA 30188

(770) 926-0448

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 926-0448

256 Arnold Mill Rd
Woodstock, GA 30188

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Personnel was extremely helpful and offered all the assistance we needed with the process.

James I. 
Rating:
1.0

What you can do to improve is to stop stealing peoples money and taken way more than what they're Bilzar and leaving them with nothing how about that

Lacey M. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
1.0

Check in gentleman was very nice. Gas station, morning traffic managed customer service as well as possible. Upon return, gentleman wrote info on post it note, was not helpful. Requests were to park it as far to the right as possible - no help, then wanted me to go back out and lock doors, lots of back in forth. I Added $30 of gas at their location to the truck and it was filled up beyond the 11/16ths I picked it up at. Was falsely charged $33 fuel charge. Customer service is compromised at this location Vs a stand alone Uhaul. The truck needs maintenance, wheels out of balance or not inflated properly. Windshield was beyond dirty Reservation was initially at Gaby Wireless and was moved without notice to this location. Caused inconvenience, delay, and mileage. I've had much better experiences with other locations. This rental experience unfortunately missed the mark.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

LEANNE R. 
Rating:
2.0

It's hard for one man to run a gas station and quickie mart and still have time to rent trucks. I still don't get why I had to go there instead of the huge U-Haul facility I reserved it at first, the place only 1/2 mile from my destination. Don't make me drive miles out of my way for worse service.

John B. 
Rating:
5.0

I rented 2 times with in a few weeks and each time uhaul wanted me to drop off my trailer 25 miles away from my home in N Georgia. Both times I had to figure it out myself to find a much closer drop-off location Total B S

Rick A. 
Rating:
5.0

Smaller lot, but excellent service!

Shane T. 
Rating:
5.0

They were amazing and went out of their way to help accommodate me, since I was last minute stopping in! They were kind enough to explain and show me everything I needed to know from paperwork to the truck. The truck drove great, smelled clean, and the air conditioner was cold. I will definitely return to that location in the future when I need to move things locally.

JESSICA L. 
Rating:
5.0

The person who rented our truck was great!! Explained everything very well. Excellent job!!

Brooks C. 
Rating:
5.0

Very good Service and customer support ... dont have much word to say, it was really awesome experience

Shahul V. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
4.0

It's at a gas station and the person on duty is very friendly and helpful, though you may need to wait if there are customers because there isn't a dedicated U-Haul person there. Still, my experience picking up was a breeze and he got me up and running in no time.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Dexter H. 
Rating:
5.0

Customer did not leave a comment.

Dexter H. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
2.0

First, I was directed ti this location because the location I reserved with didn't have my trailer. The guy helping me when I picked up the trailer was great. When returning the trailer, I was instructed to put the trailer in the grass by the building. When I didn't put it quite where the other guy wanted it, he got rude with me and told me that I didn't listen. He didnt help me back up or unhook the trailer. So when it was already unhooked, I was forced ti push the trailer back by hand until the man was satisfied with where he wanted it. When checking in the trailer, he wrote my name and number down on a piece of paper and said he would take care of it later. I took it upon myself to do the online return for my peace of my mind. When doing that, it would not let me choose the trailer is clean option with a picture. I had to pick that it was dirty in order for it to let me continue the return. The trailer was spotless. All in all, my experience this time with uhaul was not great. I've used uhaul many times and this was by far my worst experience.

Chase G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

I was promptly greeted outside as soon as I pulled onto the lot. Very helpful gentleman! Drop off took just a minute and my receipt was promptly emailed to me. Excellent service!

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Dexter H. 
Rating:
3.0

Customer did not leave a comment.

Adam D. 
Rating:
1.0

Location was unprepared for my vehicle pickup. I was made to move another truck out of the way in order to get to the truck that I had reserved. Once I had my truck out, I then had to move the other truck back. While I was refunded, they did not have the dollies that were to be included in my reservation.

Bradley A. 
Rating:
5.0

Customer did not leave a comment.

THURMAN S. 
Rating:
3.0

Customer did not leave a comment.

LEANDRA G. 
Rating:
5.0

Customer did not leave a comment.

Yoselin C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Quick turn around and got me going

Kurt E. 
Rating:
5.0

Great job renting. Stayed in contact with me in regards to a minor setback with a house I had to move whos floors weren't done. I recommend this store to anyone who needs a good uhaul to rent from

andrew F. 
Rating:
5.0

Very nice and helpful with the online that I didn't know how to fo

David L. 
Rating:
5.0

Customer did not leave a comment.

Selena W. 
Rating:
3.0

Customer did not leave a comment.

Asaph C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
5.0

Customer did not leave a comment.

Wes V. 
Rating:
5.0

Customer did not leave a comment.

Raregous H. 
Rating:
5.0

Customer did not leave a comment.

DINESHCHANDRA P. 
Rating:
5.0

Fantastic service and experience renting from this location. Amazing attentiveness to the customer. Would highly recommend and this location is now my go to for any truck rental needs in the future. Thank you for all the help you provided!

JASON W. 
Rating:
5.0

The 2 gentleman were extremely helpful and professional.

Jerry R. 
Rating:
5.0

Payed for a good clean truck with courteous service and that's what I received. Thank you.

robert D. 
Rating:
4.0

You should be able to check the lights on the trailers. The trailer had no driving lights. I ended up buying magnetic trailer lights in order to be able to use it..

Jose H. 
Rating:
5.0

None at this time.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

JASON I. 
Rating:
5.0

Service could not have been better, all went very well and the paperwork was efficient and accurate. Service with a smile. Thanks

SEAN R. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
3.0

We received a truck that was missing a front blinker light, the door lock was broken on the drivers side and it automatically locked even though the lock was turned to stay unlocked. This caused us to lock the keys in the truck. We planned to use it for an event and had to unload it and move it to a different truck. We had to call a locksmith. We returned the truck unused and was not offered a refund. The lady at the desk said someone was coming to pick up the truck right after we dropped it off. They had no intensions on fixing the problem. I hope the same thing didn't happen to them!

Stephanie O. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

Amy O. 
Rating:
5.0

Customer did not leave a comment.

Stan A. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
2.0

I was overcharged by $100 I am unable to get in contact with anyone at this location. The rental for my truck was $50 and under a dollar per mile I put on 12 miles and was charged 160 some dollars. I'm not happy if my money is not put back into my bank I will contact my lawyer.

Angela H. 
Rating:
3.0

After driving 15 miles each way to pickup the truck, we had to wait a LONG time for the approval - over the phone. Then, truck had dirt inside the box part of the truck. When making the truck reservation, I said I did NOT want insurance. Guess what I later found on my bill. In all it was one issue after another. Too many choices in this area to deal with this again.

Tamar D. 
Rating:
5.0

Quick and easy. Customer service was great too.

Olivia R. 
Rating:
1.0

Terrible pick up process. Inside of truck was dirty. Dropped off truck and it wasn't processed with uhaul for several days. Useless. Absolutely useless.

bryan P. 
Rating:
5.0

Customer did not leave a comment.

Pejmon B. 
Rating:
5.0

2nd time I rented from this location. They do a great job !

John P. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

Customer did not leave a comment.

Elizaida S. 
Rating:
5.0

Great experience wonderful people!

John P. 
Rating:
1.0

I was overcharged and I need my refunds.

Emeka O. 
Rating:
3.0

It was an easy drop off but the trucks there were very limited. The staff was a little condescending but did make the return easy.

Natalie N. 
Rating:
5.0

What a fantastic experience, I was able to pull up to a pump and top off while the attendant unhooked the dolly. He let me know that once I had finished fueling he would park it for me. Quick and easy and super nice!

EDWIN B. 
Rating:
5.0

The UHAUL service provider went out of his way to make sure the equipment was installed correctly and safe. I greatly appreciated his concern for my safety. I will definitely rent again from this store.

Neal M. 
Rating:
5.0

All good

MICHAELJ M. 
Rating:
3.0

Customer did not leave a comment.

Bob B. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
1.0

The employee was not helpful and accused me of damaging trailer even when I told him I had pointed out to the employee at the pick up location and he had stated it was bent from when people use it as a step to get on and off the trailer when the car is loaded to the trailer.

FELIX A. 
Rating:
4.0

The location is also a gas station and convenience store. It could be managed better from a cleanliness and organizational standpoint. The person who waited on me was great.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

I would definitely use them again. Great customer service and Very helpful and friendly staff.

shrey S. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
2.0

Never helped with the drop off. I would rather drive a minute further than use this place again

John R. 
Rating:
3.0

Customer did not leave a comment.

Gabriela G. 
Rating:
5.0

Great service and very helpful employee. Would definitely use again.

Caroline W. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Staff was very friendly and informative! Vehicle was clean and in fine working order!

BRETT J. 
Rating:
5.0

Very personable came out and helped right away.. No waits

Stacey G. 
Rating:
2.0

I ready to location poor because the individual there had no idea what the trailers cost or anything else all he done was handed out keys the truck was clean but it has an exhaust leak I would really recommend going to a U-Haul main hub like the one on highway 92 did you know when I have the location although not knowledgeable about what the trailers cost instead of the truck was kind of short with his words and not very friendly

Raymond H. 
Rating:
3.0

Customer did not leave a comment.

Peter R. 
Rating:
1.0

Very shady and got charged for gas even though we brought it back with more gas than when we got it!

MARIA B. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert P. 
Rating:
3.0

Gas stations are very had to bet answers or to tell any problems with equipment from the attendants.

Hollie P. 
Rating:
5.0

Great job!

BILLY K. 
Rating:
5.0

Customer did not leave a comment.

DIANNA B. 
Rating:
5.0

Amazing service! Will be coming back. Thanks!

SERGE T. 
Rating:
3.0

The interior of the truck was very dirty. I spent the better part of 2 hours cleaning the interior from sticky drink residue, crumbs, crayon, trash, and general dirt. In the rear of the truck, there was lots of broken glass. There was also an overwhelming smell of smoke. I would recommend having a quality control measure in place to ensure the truck is ready for the next renter. You charge for gas if it's not left as it was rented, maybe have a cleaning fee and upon inspection, the fee can be returned or kept depending on condition of the truck. I would also have both smoking and non-smoking trucks available. For the future, I would start ordering trucks with rear cameras. Most vehicles today are coming standard with them and for some drivers, it would help greatly.

Kendrick M. 
Rating:
3.0

Customer did not leave a comment.

lana C. 
Rating:
5.0

Owner was polite and helpful. Trailer was the smoothest U-Haul truck or trailer I have ever rented, out of many.

KEVIN H. 
Rating:
4.0

Customer did not leave a comment.

Lionel P. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
2.0

First of all, I was told I would get a call with a contract the day before pickup and to discuss how/when to pickup. I never received that call. When my husband and I arrived at the Sunoco to pickup the truck the cashier seemed to have very little knowledge about how to rent out a uhaul. He tried to not even rent to us because it was close to 6 and he said “uhaul closes at 6.” This was also frustrating because I was not informed that uhaul closed at 6. I was under the impression that showing up a few minutes late would be no problem. Thankfully we were able to rent the truck still.

Michael C. 
Rating:
4.0

That small van is a menact to who's inside the cab. The seat is terrible with little or no adjustment available.all my rather large amount of weight was all on my tailbone, Even in another car driving back it made misery for my tailbone, I have barely any buttt so no padding tilting the base of the saat reward would at least put some weight on the back of my thighs as well and help relieive the pressure.

David B. 
Rating:
5.0

Customer did not leave a comment.

BRENNAN C. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
4.0

Customer did not leave a comment.

CARLOS P. 
Rating:
1.0

The person who took my keys could not even speak English. I asked for some sort of receipt showing I dropped the UHaul off and they had to call someone to speak to me. I never received confirmation of my drop off until the next day. We had WAY more gas in the vehicle than they indicated on my receipt. Very poor service.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Devang D. 
No reviews have been submitted for this location.

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