Customer did not leave a comment.Mikkal B.
Customer Reviews for Superior Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Todd C.
Darla is an exceptional individual, I've been working with Darla for several months, as we rent Uhaul trucks often. My experience working with Darla has been great. Darla is an A+ individual and is always professional.Anthony C.
Your employee went above and beyond to make sure the otherwise stressful move went well for me. She's an asset to your company!Marriott M.
It was hard to find.Annette C.
The gal that set up the trailer in Spearfish was excellent, friendly and helpful. She really knew her stuff. Made the pick up easy and relatively quick.Eric S.
Customer did not leave a comment.Angela O.
Nothing. The person that waited on me was very friendly, helpful, and I would not hesitate to use them again. The best experience I have had renting from uhaulJeff K.
Customer did not leave a comment.Bob S.
Customer did not leave a comment.THOMAS Y.
Customer did not leave a comment.Bart S.
Customer did not leave a comment.Michael S.
No commentThomas S.
The lady whom helped me went above and beyond to assist and was so kind. Very appreciated!Kim W.
Make sure the trucks are in running orderCONNIE A.
Darla was very courteousMichael E.
One of the tires on the trailer we rented was completely bald. We were told there is no spare and if it blows the other tire should handle it. We were lucky enough that nothing happened but I feel that this is something that should be addressed.Kyla B.
Will use again now that I moved to Spearfish, SDdavid W.
Customer did not leave a comment.ROBERT M.
No need for improvement, the service was really quick and painlessKen W.
Customer did not leave a comment.Jon A.
Fast and friendly help. Staff was courteous and had the truck we needed. Thank you.Brenton K.
Great service.Larry J.
Customer did not leave a comment.Larry J.
Customer did not leave a comment.Melissa T.
Though our original drop off location was closed with no notice- this location was happy to accommodate our needs of drop off.Grant P.
Customer did not leave a comment.Debra S.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.mary jo V.
Customer did not leave a comment.Aaron H.
Nothing, all was great!Marilee W.
Customer did not leave a comment.David B.
Customer did not leave a comment.Mitchell M.
Didn't get my dozen packing blankets. No call returned when I called and asked about them.Daniel N.
Nothing it is always top notchTimothy V.
The service was EXCELLENT!! Not a single detail missed!! I would 1000% recommend!! She hooked up the trailer and reassured me I would be totally okay!Tia R.
We had an excellent experience with our rental at this Uhaul dealer. We highly recommend them.Randy C.
Customer did not leave a comment.kelley S.
Very positive experience. The person who conducted the transaction was positive and very helpful.Rodney C.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.Scott D.
The website was not accurate in what was available but the people went above and beyond to help me!! I will definitely use this location again if/when I move and they honestly made the entire moving process easier. Super friendly and helpful!Sierra N.
Customer did not leave a comment.Lyana M.
Customer did not leave a comment.Carol T.
No suggestions for improvement! Darla was very very helpful both times I arrived at the Uhaul location. She assisted in unloading the car & removed the auto hauler trailer. I was then able to take the truck & unload the stuff. Upon return to drop off the truck, again Darla was outstanding in providing customer service. All final paperwork was promptly sent to my email. I greatly appreciated Darla taking care of the returns of the trailer & truck!! Thank you!Mary F.
Customer did not leave a comment.Mary G.
Customer did not leave a comment.Rocky H.
Consistently great service! I'll use equipment from them again.Calvin T.
Customer did not leave a comment.Kirk R.
Had plenty of room to leave trailer.Shane H.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Ralph W.
Customer did not leave a comment.John L.
Customer did not leave a comment.joel H.
Customer did not leave a comment.Pamela G.
Customer did not leave a comment.ROBERT C.
Well first of all I was given the incorrect code through the mobile pick up, or the location put the wrong lock on the truck not really sure which one it was, I waited 2 HOURS PAST MY PICK UP TIME just to get my truck! And I had to call the local police dispatch to get someone from the location to come in, because it was a Sunday. The lady who showed up to figure out the issue was ABSOLUTELY RUDE AND UNPROFESSIONAL, not once did she try to apologize, or make it right, she actes like we were wasting her time and we were stupid because we couldn't put a simple code in BUT EITHER COULD SHE BECAUSE IT WASNT THE RIGHT ONE. She didn't offer a discount for my trouble or anything. I am disgusted by her customer service. The usual I qent to was in spearfish south Dakota at the car dealership. I wouldn't recommend buying a car there or renting a uhual - rude, disrespectful, unprofessional and waste of my time!!!! Thanks for nothingZachary T.
Customer did not leave a comment.Carl M.
I have never been more satisfied with uhaul. The people there were very professional and courteous. They make sure you get the right equipment for your needs. I will only do business at this location.Glenn W.
I was running late and the owner was prepared to call me to verify before she left for the day! EXCELLENT customer service got me in/out rapidly! I use this U-Haul location every time when renting in Spearfish.Patrick N.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.Mark W.
Darla is very friendly and helpful with the rental process.DAVID B.
This location is good for local transports.Rachel S.
More customer parking so there is no need for the shrew in the back office to tell people to move there vehicles to another location after you rent a truck. So inconvenientAnthony H.
The truck was 1 hour late for my pickup time because the customer using it before me did not return it on time. Obviously not Superior's fault but very frustrating as we were on a pretty timely schedule and it threw that off.LUKE G.
This was a very pleasant experience THANKSWilliam H.
Be sure the truck drives straight, not have such a pain in the rear roadside assistance program. Also, if they could provide a leak test prior to rental.Joshua M.
Customer did not leave a comment.JUDY S.
Customer did not leave a comment.FRANK J.
Customer did not leave a comment.Rocky H.
Customer did not leave a comment.DENNIS RAYMOND M.
Nothing comes to mind.GARY S.
Customer did not leave a comment.Amanda D.
Customer did not leave a comment.GEOFFREY Z.
Customer did not leave a comment.Phillip M.
Great experience. Friendly staff. Smooth transaction.Corey G.
Service was greatJames H.
Not a thingScott W.
Great service and super friendlyMark D.
Darla was most helpful and extremely welcoming and competent. Car carrier would not lift manually due to extreme rust. Darla went over and beyond releasing the carrier from the truck so we could go and unload truck. She is extremely customer focused! Best UHaul station ever!Ronnie W.
Very neighborly.Darrel S.
Darla was wonderful, great to work with.KEVIN N.
Customer did not leave a comment.George E.
rented a car trailer, didn't appreciate the fact I had to pay for 5 days when I only needed the trailer for 2 days, quite a scam you have going there, don't know if i'll be using u-haul again in the near future.Charles N.
Owner came out and helped before I even left the car. Extremely attentive. Ready for my next job at this location.MICHAEL S.
Customer did not leave a comment.John C.
We always use these folks. Friendly, and amazing customer service!Darren G.
Customer did not leave a comment.Michael K.
My agent went above and beyond. She is a gem! Made my move very easy, I will be renting againJena S.
The staff was friendly fast and efficient.Michael H.
Customer did not leave a comment.AARON R.
Customer did not leave a comment.Terrence L.
Customer did not leave a comment.ron H.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Susan S.
This location itself was average. The staff initially was not helpful until they discovered our reservation for return was wrongly made by the call center. The staff provided the local number for us to call to correct the return reservation. 2 out of 3 people from the local number hung up on me and did NOT have the customers best interest in mind. I would suggest the â€œmanagerâ€ Shaela, enroll in some leadership and customer service courses so she is properly equip to manage errors made within her own organization. Yelling, kirt and condescending tones, and hanging up on customers is not an example of a good leader, and does not exemplify excellent customer service. Needless to say, we were unable to rent the equipment needed for our return trip to Colorado from S Dakota.BRANDON S.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Jack S.