Customer Reviews for Taylors Automotive
(U-Haul Neighborhood Dealer)

308 reviews

701 E Main St   Gun Barrel City, TX 75156

(903) 451-0133

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/9/2022 - 8/13/2022: Closed

Services at this Location:

Contact Us

(903) 451-0133

701 E Main St
Gun Barrel City, TX 75156

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/9/2022 - 8/13/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

You are all good

Donna B. 
Rating:
5.0

great service and very attentive.

terry H. 
Rating:
5.0

Very friendly

Jason R. 
Rating:
3.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Easy access

Richard A. 
Rating:
5.0

??

Merrill G. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY P. 
Rating:
5.0

Equipment was not ready for pickup when I arrived. U-Haul stated a 8:30am pickup online but the truck was not ready until close to 9:30. The interior of the cab of the truck had ants in it and something sticky on the center console.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

We are a local moving company, and we use them regularly. Very pleasant experience! Nice staff and very accommodating! Will be using again for sure.

donnie S. 
Rating:
4.0

Customer did not leave a comment.

Micah C. 
Rating:
4.0

Customer did not leave a comment.

Wade O. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Everything was done professionally

sandra C. 
Rating:
3.0

Next to a head shop, vapes and drugs. Did afternoon drop off so no human contact. Small lots, but hey if you're in a bind, a place to get a truck or trailer.

Nathan R. 
Rating:
5.0

The associate that assists me was very helpful full and very pleasant and I thank you for all he did to help me out

Bobbie C. 
Rating:
5.0

Customer did not leave a comment.

Ruben R. 
Rating:
2.0

The location where we picked the truck up in Texas was FILTHY, however the gentleman working was very nice .

Anthony G. 
Rating:
5.0

We are a local moving company and we use this location frequently to rent equipment. They are excellent at communicating and preparing the equipment so there is little to no wait time. I highly recommend these guys!

kylee D. 
Rating:
5.0

Customer did not leave a comment.

SAM M. 
Rating:
5.0

Customer did not leave a comment.

Leon C. 
Rating:
5.0

No improvement needed

Mark F. 
Rating:
5.0

Very nice guy, would definitely rent a uhaul from here again!

Tonya L. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Ronnie R. 
Rating:
5.0

The staff did an excellent job handling my reservation!!

Dewey T. 
Rating:
5.0

We needed the U-Haul one day earlier than we had reserved. The man at Taylor's was able to quickly accommodate us and clearly explained the contract to us, including how much gas to return the truck with. Excellent experience.

Timothy P. 
Rating:
3.0

Customer did not leave a comment.

Glen R. 
Rating:
5.0

Customer did not leave a comment.

Billy M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

The website the staff was using was horrible. Took 15 minutes to finally sign on.

GORDON E. 
Rating:
1.0

Was charge $178 dollars and shouldn't have been cause I paid for 3 days including extra mileage and only used 91 miles and I put fuel back in to where it was when I pick it up and it was cleaned plus had to wait 2 hours for someone to come fix back door and so there was nothing for them to charge me $178 dollars for

valton E. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Darcie P. 
Rating:
3.0

I was charged moe for than originally stated and a 20.00 after hour charge. The U-Haul was delivered to this guy's location with bald tires.

MAVERICK S. 
Rating:
4.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Dale is a very good representative for uhaul. Nice, knowledgeable, dependable to help us with picking out what size truck we needed.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

GRAHAM B. 
Rating:
5.0

Customer did not leave a comment.

GROVER S. 
Rating:
3.0

Only location in town

RANDY W. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY B. 
Rating:
5.0

Customer did not leave a comment.

DOUG A. 
Rating:
3.0

Customer did not leave a comment.

wanda C. 
Rating:
5.0

Customer did not leave a comment.

ALTON B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL Y. 
Rating:
5.0

N/A

Mary D. 
Rating:
5.0

Dale went out of his way to help us get the trailer connected and returned properly. Really appreciated his help!!!

CHERI D. 
Rating:
5.0

Customer did not leave a comment.

CASSIDY L. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA K. 
Rating:
5.0

Taylors always has the best customer service, very helpful

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
3.0

Parking is nearly impossible. Open signs on but doors locked and didn't answer the phone. Was starting process of dropping off online when the door finally opened.

darla W. 
Rating:
5.0

Taylors always takes care of business start to finish

JOSEPH B. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Located convenient to my home

ROLAND B. 
Rating:
5.0

Customer did not leave a comment.

GRACE B. 
Rating:
5.0

Customer did not leave a comment.

John A. W. 
Rating:
1.0

It is not ok for the entire shop to close down for an entire week without notifying customers prior about such and final invoicing.

Brandy P. 
Rating:
5.0

Dale is my go to guy anything UHaul!

LARRY O. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
3.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn T. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

The website reservation system sucks! You do not allow the dealers to change with the customers want therefore I believe I paid more than I should because of your website!

CLIFFORD P. 
Rating:
5.0

We've rented from this location multiple times and each experience has been good.

BRYAN G. 
Rating:
3.0

I have pictures of proof of the gas being correct and a gas receipt yet they still charged me for gas . My check in made me take a picture . And I took one for my own proof . This was my 1st time using U-Haul , next time I'm going to Penske .

Shauna W. 
Rating:
5.0

Customer did not leave a comment.

ROSS W. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

I went back to Taylor's after a complete mess at The Storage Place in Mabank. They said it opened at 0900 and at 0945 still no one was there! I was told they are running a little late, 45 minutes is NOT “a little late”. Even if I don't need a smaller trailer it's worth it to me to use Taylor's!!!

LARRY O. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Dale at Taylor automotive is wonderful to work with. This is the second time I have picked up from this location.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DEAN B. 
Rating:
3.0

Have the estimation of miles on the website to understand the true cost of renting the equipment. The website quoted 148 for renting the equipment but then when I picked it up the miles were then calculated for a total of approx 330.00. Quite deceptive U-Haul's business practice is. Not the business where I picked up the equipment...UHAUL.

Dee W. 
Rating:
5.0

The place was awesome very friendly and very helpful thank you

Jesse D. 
Rating:
5.0

Customer did not leave a comment.

Michaela L. 
Rating:
3.0

Dropped off after hours no personnel were around.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

JARED T. 
Rating:
5.0

Thank him for going above & beyond to help me get this truck!!!!!

nitha T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

TAMARA S. 
Rating:
5.0

Friendly!

THOMAS C. 
Rating:
3.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Jarett J. 
Rating:
5.0

Dale was very courteous and professional All my uhaul needs will be done here from now on.

CATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

WESLEY R. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Have a way to remove the trailer from the truck, had to call a friend to bring a jack to raise it off the ball.

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
4.0

Customer did not leave a comment.

SUSAN GAIL T. 
Rating:
4.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

There are many U-Haul rental locations in the lake area. Trust is important when you are renting a vehicle, that is why I only use Taylor's Automotive for all my rental needs. I have to go a little further but its worth it.

JULIE C. 
Rating:
3.0

Customer did not leave a comment.

Terry H. 
Rating:
4.0

Customer did not leave a comment.

KELLY W. 
Rating:
3.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
1.0

The U-Haul had ants all over it it had sticky spilled Coke in the cupholders and on the floorboard I took pictures I would appreciate it if somebody would contact me so I could send these pictures and maybe get some kind of a discount I traveled for two days with ants crawling all over me and before I left I sprayed raid in there to kill them but it obviously didn't help my number is 909-573-3030

Denise W. 
Rating:
4.0

Customer did not leave a comment.

Jeff D. 
No reviews have been submitted for this location.

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