Customer Reviews for U-Haul Center of Brunswick

184 reviews

3725 Altama Ave   Brunswick, GA 31520

(912) 267-9190

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(912) 267-9190

3725 Altama Ave
Brunswick, GA 31520

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Manager was 20 minutes late. Which made us late to meet our customer. We use U-Haul vehicles if we need an additional truck for our moving business. However when we give a time to meet our customer we can't be late. We ended up giving out customer a discount as we were late. Lost money due to an irresponsible U-Haul store manager.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

All I rented was a Utility Trailer. Trailer was awesome; Wouldn't mind having one like it. The manager and staff were above average (great attitude).

Paul V. 
Rating:
4.0

Customer did not leave a comment.

richard B. 
Rating:
3.0

Customer did not leave a comment.

Jacquelin D. 
Rating:
4.0

Customer did not leave a comment.

Austin K. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jan D. 
Rating:
2.0

My appointment was for 7am. I showed up around 7:15 and I had to wait because there were people there. That's understandable. However, by the time I got the counter to pay it was around 7:30 and my truck wasn't ready. They walked me back to a truck only to find out it wasn't yet clean. I had to wait for them to clean it even though it appeared there were other trucks the same size on the property. Even after he wiped down the can of the truck I found trash under the seat. There were 10 or so blankets left in the truck even though I didn't want blankets. And when I asked about the hand truck that I paid for the gentleman informed me they didn't have any because they were “all stollen” Overall I didn't leave till almost an hour after I made the pick up appointment. My movers were waiting on me to get there with the truck. I have tried to call uhual to complain 3 different times only to be told the hold time was 45+ minutes. I don't have the long to hold for a call

Greyson C. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

I was transferred to this location. I had reserved furniture dolly, utility dolly and furniture pads at original location but this location had none of them available.

Don V. 
Rating:
5.0

Customer did not leave a comment.

sherelle W. 
Rating:
5.0

Great job. Very helpful staff. The ball on my hitch was loose and rusty. The staff guy fixed it with a great attitude on a hot day! Impressive

Scott A. 
Rating:
3.0

When I turned the truck in the gentleman who checked me in stated I would receive a copy of my final receipt via email. I have yet to receive a final receipt. Scott Diesch goblue48111@yahoo.com

Scott D. 
Rating:
1.0

The equipment itself was decent. The customer service side of things was AWFUL!!! I don't care how bad I may need a rental, it will not be from this location!

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Darryl W. 
Rating:
5.0

Customer did not leave a comment.

Enrique P. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

Friendly, helpful staff. Easy process.

Mead H. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Wonderful customer service! Appreciate all the assistance they provided in helping us hook up and making sure the trailer was secure before we left the lot.

Brenda F. 
Rating:
5.0

Anthony took excellent care of my requirements. He was both professional and friendly, explaining all options and didn't pressure me. He's an asset to this location.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Hollington I. 
Rating:
2.0

They Had no TV boxes, didn't take cash at all. And the appliance truck we rented the belt was broken. I was also over charged on my bank statement. I should have been charged 274. Truck rental. 12. Dolly rental. And 40. Another truck rental. I was charged 58. And when I called I wasn't given back. I was told oh I'm sorry. If you need anything in the future come see me and I'll help you out. I just want my $9 back.

Mary C. 
Rating:
4.0

Everything was very good. Staff was very helpful.

Alan J. 
Rating:
4.0

Customer did not leave a comment.

Regina S. 
Rating:
5.0

The truck was clean but it leaked. Many of our moving boxes were soaked with water.

Jamie K. 
Rating:
3.0

Make the mobile pickup process less strenuous.

Pedro R. 
Rating:
5.0

This U-Haul business has been the most impressive business I've ever used. Available, Kind, and helpful employees assisted checking out a clean truck and returning my truck. I was stunned to see and communicate with employees! I definitely recommend this Brunswick location!

Leigh T. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
4.0

Customer did not leave a comment.

Travis D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

This location is new and is corporately owned and operated. It shows. Best I've ever seen, and I've rented from U-Haul a lot, including at least four different franchise vendors in this city alone (Brunswick).

John H. 
Rating:
2.0

I haven't received my deposit back yet and it has been a week. Dropped off rental was told deposit would transfer back to card that day.2 days later I go back to ? and find out my rental wasnt checked in and was told again deposit would go on card that day. 3 days later I'm still waiting

Tonya T. 
Rating:
4.0

Customer did not leave a comment.

timothy S. 
Rating:
5.0

Customer service was excellent!

Cynthia B. 
Rating:
5.0

Nothing. The associate in duty was friendly, polite, and knowledgeable. The truck was in great shape.

Dana K. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Cala M. 
Rating:
5.0

Excellent customer service at this location. They made everything so easy.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The transmisión to the truck was a little weird at the moment to drive don't do the changes when you stop

HECTOR E. 
Rating:
4.0

Customer did not leave a comment.

Alexandrea J. 
Rating:
5.0

Staff was very helpful and professional as usual.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

adaire S. 
Rating:
5.0

Angel was heavenly!

Curtis J. 
Rating:
5.0

Great customer service. Anthony was such an incredible help.

Christian F. 
Rating:
5.0

Awesome job!

randy D. 
Rating:
4.0

Customer did not leave a comment.

Evelyn S. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
4.0

Customer did not leave a comment.

Charles Stephen H. 
Rating:
5.0

Please make sure the gas needed on the paper matches the needle inside the truck.

danesha T. 
Rating:
5.0

Outstanding service!

joe C. 
Rating:
5.0

All outststanding

donald P. 
Rating:
5.0

Customer did not leave a comment.

I W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
4.0

my truck suddenly wouldn't start when I was fueling (while loaded full). I called for roadside assistance- arrived without incident. Prior to him arriving, I opened the hood to see if there was something obvious- nothing observed. Then all of a sudden, it started!! There is obviously an electrical issue with the starter on either the column or under the hood, but this is NOT what I expect when I rent a vehicle. I don't expect to get stranded at a gas pump and unable to move, inconveniencing not only myself, but anyone else trying to get gas at that station.

Ryan J. 
Rating:
5.0

Dropped off a day early, staff very helpful, quick and easy return

David F. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
1.0

Customer did not leave a comment.

Katherine G. 
Rating:
5.0

Customer did not leave a comment.

Shantell W. 
Rating:
5.0

Customer did not leave a comment.

Walter Y. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Simon C. 
Rating:
5.0

The lady at the counter inside was very nice and quite helpful. Was very happy with her service.

Walter S. 
Rating:
5.0

Everyone was very polite and very helpful

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Mark B H. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Everything was in great shape and ready to go.

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

sherly P. 
Rating:
4.0

Customer did not leave a comment.

Alton Skip H. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Quicker checkout

judy H. 
Rating:
3.0

Customer did not leave a comment.

Bethany R. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

A professional experience. Pleasant doing business with competent individuals working for a good company. A common rule is 'nothing is so constant as change.' U-HAUL defies by continuing to offer reliable equipment when needed at a fair price.

RICHARD H. 
Rating:
5.0

The pickup was very seamless. The employees were courteous and polite. Best I've ever experienced.

Clayton T. 
Rating:
5.0

Employee was very helpful and friendly.

ron P. 
Rating:
4.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Anita N. 
Rating:
1.0

I reserved my truck over 2 weeks before pick up. No one ever called me to confirm and no one ever answered the phone. Luckily after much back and forth I was given a truck (not the size I asked for). The truck was dirty and extremely damaged on the outside. None of the damages had been recorded, so I had to go back inside to request that it was. The staff was kind of friendly and didn't complain when I asked for help. But if someone would have called me or answers the phones- this all could have been avoided.

Cassie H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

I enjoyed the experience very much, it was very convenient. It there's anyway you could come down on the coast a little, it would make it even more exciting right now. Thanks

Larry B. 
Rating:
5.0

People at Uhaul center went out of their way to have my van ready for me. We traveled over 400 miles in the van. It was clean inside but oil change notification stayed on the entire trip, the transmission wined- like needed fluid, and front tires felt like they needed alignment.

Linda B. 
Rating:
1.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

This was not my original reservation site. I showed up at 2701 Glynn Ave, Brunswick, GA 31520 and there was no one there. Apparently the owner suffered some type of medical issue the day before but never set up any replacement agents to handle reservations for Sunday May 1st. Numerous people showed up and were turned away by cleaning staff. Luckily was able to rent a vehicle at another location. Staff on Altama was very helpful and luckily I was able to get a truck.

Michael N. 
Rating:
5.0

I had a one way rental. The return was SO easy. Thanks for a pleasant experience.

SUSIE G. 
Rating:
4.0

I spoke to several different staff members and they all were friendly and hospitable, you could tell it was natural. It was quite an enjoyable experience.

Bradley S. 
Rating:
5.0

Nothing y'all are awesome

monica L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
5.0

Customer did not leave a comment.

Matonya J. 
Rating:
5.0

Customer did not leave a comment.

Vinod P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
No reviews have been submitted for this location.

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