High staff turnover rate, took money out of account without permission, would not honor note in account for credit, due to the mistake. I would not recommend Altman location in Brunswick, Ga.
RASHIDA W | Overall ExperienceSelf Storage Units in Brunswick, GA, 31520
U-Haul Moving & Storage of Brunswick
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- 4.0 Average Customer Rating
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Great facility and staff very friendly and helpful.
JUANZE W | Overall ExperienceGreat staff and very clean facility. Would like the access hours more accessible for the evening.
JUANZE W | First ImpressionsThe mam at the Brunswick UHAUL was very very helpful to me... The UHAUL at Altama. He was very helpful and very polite... Thank Y'ALL so much...
CANDACE C | Overall ExperienceI did not move out the storage my items were removed without my knowledge I got a call from an employee asking if I removed my items, the next day my account was closed as if I decided to move out. All my items were removed without warning and I had until the 7th of October to pay. No one wants to explain to me why all of my belongings are missing. I spoke with a lawyer today about this and I will make sure justice is serviced to a paying customer, it’s just crazy I paid for storage expecting to have my items in a safe secure area and everything was taken from me. I do not recommend using this storage facility they can’t keep employees and no one knows what the policy is.
gary m | Overall Experiencemanager on site was super nice and cheerful, which definitely made our awful day of moving a lot better. make sure he gets a raise and that apartment set up nicely once it's built!! he was so nice my roommate started calling him u-haul jesus lol
Alissa S | First ImpressionsDirty Dirty Dirty, the bathroom was constantly filthy. Roaches in my storage that is why I moved out, and the G.M was never there for me to talk to. It was like she was on a month's vacation. I certainly would not recommend this place for anything other then a complete over haul of staff but then again they told me how much they get paid...you get what u pay for..
ROBERT P | Overall ExperienceAlan was amazing! He answered all my questions and got me taken care of very quickly. He is so professional and kind.
Rachel B | First ImpressionsMade 3 calls to check availability. Was told 3 times she would check and call me back. Never happened. When I got to store all 3 women there denied they talked to me. Made reservations on line. The man who checked me in, didn’t know how to operate the register, took 15 minutes to get contract. 4 employees on duty and half the time nobody was answering the phone. Worst customer service I have seen.
LARRY M | First ImpressionsThanks for the great customer service yall help me with everything I needed
SHONDA R | First Impressions