Customer did not leave a comment.Tony B. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Arden Way
Sacramento, CA 95815
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.Philana B.
While the storage unit itself was never a problem, the issues I was very disappointed with was the lack of safety and upkeep of the groundskeepers. There was glass, nails, metal clips, screws, all types of foreign objects everywhere and twice Ive had flat tires after leaving this facility and the repairman has pulled chunks of glass and a screw bolt out of my tires. Several occasions I told the staff they should fix this problem. I can only imagine people who rent your trucks having FLAT TIRE issues on the road because of negligence at this facility. This is why I wouldn't recommend to anyone. You shouldn't have to pay for storage and damage to your vehicles too. Also two increases in less than a year was concerning especially when told that you're keeping up with your competitors pricing. Well it didn't take long to find multiple storage units facilities with much lower prices and clean grounds. I know GREED is the MAIN culprit in the world we live in. Goodbyenavida b. | Overall Experience
Very helpful an great customer service.Amber S.
Will never use U-Haul again. The amount of fuck ups this location and the Georgia location has done has convinced me it's the company in general and not a specific location. Constantly getting hung up on. Transfered to different(wrong) departments each time I call. Customer services over the phone, at a specific location, and the live chat don't go anywhere. No one knows anything so you always get transferred. Can never get a call back besides one sweet lady here in GA. Why make a drop off and pick up window time when you can even deliver it within that time frame? MONEY WASTED hiring movers to be here at a time when it's estimated our things would arrive and when we sent out, just to not have the containers here. Yet again. Arden was a shit show, and GA was only better in the fact one costumer service rep was embarrassed for your company's shit show, and the kind delivery drivers. I would never recommend U-Haul to anyone I come across to.Anissa P.
Customer did not leave a comment.Hilda G.
Nothing! Your crew at 1324 Arden Way is beyond awesome!! The BEST!Amanda G.
Thank you for making my move smooth.latasha M. | Overall Experience
Check the vehicles and maintenance before leasing them and fix the repairs needed on the trucks.Angelica S.
The guy at the counter was awesome but uhual service is the worst, the second time i experience this, it will be the last time. I booked a month in advanced, they called day before that I would have to drive 150 miles to pick up truck. Totally unacceptable, the rep on the phone was not doing job right I had to tell them multiple times what to keep searching for and I was able to get the truck I wanted within the same city. Then, the pick location said I could return it at an alternate location for a discount, it says on my contract also, but when I returned it the return location had no clue how to handle that kind of contract, again, I had to walk them through on how to figure it out, not my job. In front of the rep I had to call traffic center, that person also didnt know what to do, but I think they did and was just trying to get me to go somewhere else because she put me hold and came back and on my speaker phone told the return location employee what to do. Lots of stress when the stress of moving is already there.Rogelio M.
My attendant was great, she noticed a bad tire on one and looked for another transport . Your blessed to have such a employee to represent your company. Thank youDerek G.
Staff made the return process easy.Donald V.
all is goodFelypa C.
I liked how simple and neat it was use the app to make the drop off easy.DANIEL N.
The key card instructions were very clear. Being able to back into a bay with our UHaul truck made unloading easy. Two things I would change...I noticed the bay door heights were different before I drove in. It would have been better if we had been warned to avoid hitting the top. And I hadn't been told that the storage lock was inside and I needed to break the plastic ring to get in. I had to walk back to the office for clarification.Patricia J. | Online Move In
Customer did not leave a comment.Milton C.
Customer service was excellent. Kayla was extremely helpful in my search. Trouble is the truck I have is stalled no for 2 hours. I've been oh hold now for roadside for over one hour. We needed to call road service we waited over one hour and they finally picked up and then hung up on us! Who sees that?Patty M. | First Impressions
Long wait time. The return location had wonderful customer service & efficient speed to help every customer.Daymian H.
Customer did not leave a comment.Joe D.
Customer did not leave a comment.Kelly S.
Customer did not leave a comment.ROWEN M.
Customer did not leave a comment.Sengthong S.
Customer did not leave a comment.Dan B.
Customer did not leave a comment.Sunshine G.
Customer did not leave a comment.suraiyaa S.
Customer did not leave a comment.Eugene Q.
Really appreciated the staff here, especially between yesterday and today while moving out. Benjamin and Kaylah were so helpful! And everyone else we interacted with were really nice and easy to work with. Thank you!dana h. | Overall Experience
Customer did not leave a comment.Keri W.
Customer did not leave a comment.jhosioh G.
Customer did not leave a comment.Suzan K.
Customer did not leave a comment.Prettice C.
Have jackstand on 5x8 trailers optional when ordering. Moving from apt. had parking restrictions. Traveling, hotels/motels when full no parking for cars w trailers makes it hard to unhook to park into stalls.Terilyn H.
Thanks again for everything number one in my bookdanny h. | Overall Experience
Customer did not leave a comment.Suzan K. | First Impressions
Making the reservation was frustrating and checking in as well. There are so many steps to do and a lot of walking back and forth. I'm not sure how my reservation was clicked to mobile check-in, but the associate should be able to override that if I got there in person. Reserving online was a huge hassle as it automatically put in moving gear when I opted out on those things so I had to go through one by one to delete it. Overall, my experience with this location and making the reservation was so-so for the price I paid.Raymond C.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.SHAVEL F. | Overall Experience
Customer did not leave a comment.Charlene S.
Tyrell was knowledgeable, courteous and efficient. He made our first Uhaul experience very positive!!Anthony T.
I just won't go thereâ€¦..claim they lost the truck but still charged me for days I didn't have the truck they did lol get it together peopleMarketta J.
I regret to be providing this low feedback, but am so incredibly upset with the service and lack of support from U-Haul in completing my cross country move with a U-Box. I cannot recommend U-Box and in the future will gladly pay more for a more reliable and responsive service. The initial delivery and pick-up of our U-Box was a seamless process - the U-Box arrived on time and picked-up on the agreed upon date full of our belongings. After this initial encounter, it's been an absolute disaster trying to reach U-Haul to collect our belongings. Once the guaranteed arrival date passed without hearing from U-Haul, we contacted them directly. We learned our box had arrived but couldn't be delivered for an additional two weeks past the guaranteed arrival date due to a truck shortage. This lack of communication and notice was frustrating, especially when coordinating such a large move, but we could sympathize with those limits. When we offered to pick-up our belongings personally it took U-Haul three separate visits/days to locate and have accessible our correct box. After committing multiple days to troubleshoot with U-Haul and carry our own belongings home ourselves, U-Haul is now attempting to charge us additional storage for the empty U-Box. This whole process has been a frustrating waste of time, I hope U-Haul can improve their U-Box service in the future.Rebecca A.
I was given the wrong truck and given a truck with 1/8 a tank of gas. And since I was given the wrong truck, it had to be returned to this same location and could not be dropped off to the location I had originally planned on. So I had to drive 30 miles out of my way, and got charged for those miles. When I tried to explain the situation to the manager, she seemed like she couldn't understand, even though I explained it 5 times. Will not be returning, wouldn't recommend to anyone.Jameson P.
I had the easiest process of picking up and dropping off the uhaul trailer.Jason D.
Customer did not leave a comment.Gladys C. | Overall Experience
Thankfully I had a picture of what I reserved as they charged me double. I had to pay or no truck and now am fighting for a refund!Ken R.
Ppl are friendly helpful and so nice!Ronald M. | Overall Experience
Inform people they can get out at the light by going to the street behind the storage unitsBrett J.
Customer did not leave a comment.LORINDA P. | Overall Experience
Customer did not leave a comment.Stanley C.
Although the person that dealt with me was friendly. The others should act more interested. It seems like they couldn't be botheredLeonard C.
Customer did not leave a comment.steve W.
Customer did not leave a comment.Billy B.
Customer did not leave a comment.Erica M.
Customer did not leave a comment.Edsel A.
Customer did not leave a comment.Jose C.
Customer did not leave a comment.Billy B. | First Impressions
Customer did not leave a comment.Irshad A.
To start I reserved the trailer at the West Sacramento location but it was not available and the employee acted as if it was no big deal . The trailer was clean but trailer emergency breaks were dragging. I got better mileage pulling my travel trailer than this trailer empty. I notified the employee who checked it back in but was given a dismissive excuse.Paul H.
Only think i didn't like is Uhaul trying to run my card every month when i stated i didn't want it on auto pay.Keyonna L. | Overall Experience
Customer did not leave a comment.Crystal M.
The customer was great, I enjoyed the efficiency of the process. The check in person immediately came out review the check than informed me of the fees associated with the rental. Thank you very much.LARRY M.
Customer did not leave a comment.HUGH P.
Customer did not leave a comment.Sam F. | Online Move In
Please inform anyone that the uhaul truck has no cruise control before they drive 900+ miles as my rental did not have that basic feature that would of helped me drastically because I have a disability that limited my ability to drive that far without cruise control. My mother bless her heart took over the driving for most of the 900+ mile move I had to do.Brean C.
The woman who worked the front desk was wonderful and kind. The employees there were no issue. My issue was not having any furniture dollys to rent, even when I booked the rental weeks in advance. Then the truck was given to us with only 40 miles left in the tank! The process was simple but the basic expectations for gas in the truck and equipment available when rented was terrible.CAITLYN J.
There isn't much you can do about a line of customers. They handled each person fully and moved on to the next customer. I will be back.Byron S.
Don't changeBobby P. | Overall Experience
Not sure yet if goods arrived safety. Will check in this week to verify.Regina C.
The lady at check in was super cool and friendly and so was the guy who assisted in checking the U-Haul back in when I returned. Truck was awesome and clean. Would definitely recommend . 10 star 🌟 Service. Great location to rent from . Much Love to the U-Haul workers at this location 😎Jeffrey C.
Customer did not leave a comment.Gene L.
Wasn't that much impressed with my experience at this U-Haul (U-Haul Moving & Storage at Arden Way). I had reserved a utility dolly and a furniture dolly but when I took the truck and drove all the way to the storage I realized that they had put an appliances dolly instead of a furniture dolly. I coudn't drive back due to time limitations and my furniture was heavy I couldn't lift with me and my wife, so I had to pay $50 for landscapers to help move my furniture. Upon returning the equipment they didn't even apologize for the mistake they've made. Only refunded me for the wrong equipment given to me and that's actually what I suggested not them! The truck was also sooo old and not gas efficient at all.Emad J.
Customer did not leave a comment.TONI W. | Overall Experience
Customer did not leave a comment.Toni W.
Communication with UHaul could be simpler but the packers and. unloaders you recommend are extremely efficient and pleasant to deal with. Thank you.Lois D.
They were very friendly n was on pointDarlene G.
I have rented five trailers from U hual in the last month Four trailers from the Arden arcade location. I went to that location yesterday @ 6:53 because I needed a motorcycle trailer because my bike broke down on the side of the road. They said they stop taking walk in at 6:45. I know I was there very close to closing time but I was there before they closed. They would not rent me the trailer because the MOD said it would take to long to hook up the trailer and they wanted to go home. Where is the customer service at these days. He could of made my bad day a little better if he could of taken 15 minutes more in his day to give a loyal a helping hand. But no 15 mins was to much time out of his day to help. I WILL not ever go back to the location and might not use u hual again because the mangers do not know what customer service is.Shane K.
Customer did not leave a comment.Jeremy F.
They didn't have the universal connecter but it wasn't needed.Steven B.
Customer did not leave a comment.David S. | Online Move In
Customer did not leave a comment.ramon T.
Seems rather ridiculous that UHaul will refuse to rent to me without a secondary number at which an agent MUST speak to a live person, obtain their name, relationship to the renter, and phone contact info before the equipment will be released. Either you trust me with the equipment, or you don't, but for an early morning pick-up, to wake someone up is silly. What is that person going to be able to do in the event of ANYTHING happening. They have zero control over any situation. Very, very frustrating.Julianne B.
Customer did not leave a comment.Jeanette M.
Customer service was amazing!Jared G.
Nice staffBrian B. | Overall Experience
Customer did not leave a comment.David S.
I wish there was better signage pointing to the drop box for keys. We found it after a while, but it was a bit difficult to see at night.John D.
Customer did not leave a comment.Douglas P.
Customer did not leave a comment.LESLIE P.
Tyrell was very professional, friendly and helpful, solved a couple small challenges for me right away. Everyone in the building and outside (Returns Area) were Amazing. Smiles and Efficient. Thanks everyone for making the task much easier for me.GERALDINE K.
The truck seats could have been vacuumed.William E.
Customer did not leave a comment.Veronica N.
Customer did not leave a comment.Luis H.
Terrible rental, the engine didn't sound good. I had a hard time getting my keys out of the trunk because the directions were very poor. When returning my rental the app wasn't working and when I deposited my keys it set off the alarm to the building. There was no way for me to complete the rental in the application online so I just had to hope for the best. The intructions were very poor.Kelly F.
Good serviceRafeal M.
Customer did not leave a comment.Henry B.
ordering the ubox, and the initial loading and delivery were great. Everything after that was abysmal.Christopher E.
The employees are rude and unhelpful. When the mobile check in isn't working they act like you are disturbing them.Brian D.
Very rude and unprofessional.Aaron M.
Customer did not leave a comment.Aaron M.
It was quick and easy getting and returning the truck. The online check-in really made it a breeze. It was also helpful that they had kept some information on file from my last rental in July 2019. ~ AudreyAudrey D.
Great vehicle great service 5/5Asif A.
The manager - Kaylah Ealy, seemed to discriminate between her customers. I was the only one asked to provide more information for my rental whilst other people didn't have as much trouble. Overall customer service was poor to say the least. Rental did its job.Carlos O.
The right mirror was broken not the glass but the hinge. could not use itCasey Z.
Everything was great!!Holly B.
Customer did not leave a comment.herbert R.
Customer did not leave a comment.Romyl M.
Customer did not leave a comment.Rodolfo R.
Customer did not leave a comment.Diane O.
Quick and easy to get in and get out. Very helpful counter , I will come back here again.William T.
Very good location! Everyone is super efficient.LESLIE P.
Customer did not leave a comment.Erenesto B.
Customer did not leave a comment.Sarah M.
Customer did not leave a comment.Ricardo M.
Customer did not leave a comment.Samuel R.
Customer did not leave a comment.William S.
Customer did not leave a comment.MAURICE S.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.robert m. | Overall Experience
Customer did not leave a comment.David H. | First Impressions
Customer did not leave a comment.Bobby P. | First Impressions
Customer did not leave a comment.Sandra N. | First Impressions
I went by 4-5 days before my move in to make sure they would have my 10X15 unit for me and I was told that I would. They even showed me on their map where the location would be. I got there Sunday morning with a moving truck and staff to unload the truck and went to the office to set up everything. I was then told they didn't have my unit. They had rented it to someone else. So here I have everything with me, and they don't have a space for me. I had to have the movers jam everything into a 10X10 unit. The stupid thing on the U-Haul staff's part is that they had my paperwork along with my credit card on file there, there was a reason I went by days earlier to make sure everything would be ready, and it wasn't. Total incompetence by the whole U-haul staff who didn't seem to care. With movers it was a cost to me of just short of $700 and to not have what I asked for not available was horrible on their part. All in all they are very sure to collect my money without any problem. The stupid thing is that I went to give them my credit card and she told me she didn't need it because she had it on FILE!!! Horrible service. I wouldn't recommend this place at all.Marshall M. | First Impressions
Customer did not leave a comment.Sherri n. | Overall Experience
Malcom and the lady I didn’t get her name…should be paid more just for their positive attitudes and helpfullness. He took the stree out of my move today👍 He walked me over the site and showed me how to do everything. Great placeAndrew S. | First Impressions
N/AJairus J. | First Impressions
General manager Kaylah was very friendly and knowledgeable.Yolanda M. | First Impressions
Was given wrong storage unit. Place was dirty. Carts were not accessible and when asked worker, she had attitude. 2 employees had Heroin marks ALL over them, one like she had just done it (when we got there no one was around, after saying HELLO she came out of the back)…would NOT recommend!!!Angela C. | First Impressions
Customer did not leave a comment.Pameln B. | First Impressions
Clean, Friendly Staff.. I would use again, and recommend to family and friends.Wykela H. | Overall Experience
Customer did not leave a comment.Chris M. | Overall Experience
Customer did not leave a comment.Agustin S. | First Impressions
I had issues every step of the way including paying extra for a temperature controled unit only to have my custom pc get water damage from dripping waterJOSEPH C. | Overall Experience
I was told I was getting the first month free from the store the made my revations (David) to the Arden store, but didn't get itEli B. | First Impressions
Customer did not leave a comment.MEES J. | Overall Experience
Joe is a wonderful employee and everything was quick and easy.Melissa C. | First Impressions
Very friendly staff and very helpfulCarmen P. | First Impressions
Staff are great!Martha S. | Overall Experience
Great staffMatthew B. | Overall Experience
This facility manager needs to work on their customer service especially their manager. Is someone from this facility called me abou told me about my storage unit being empty and when I explain to them that I need to check on the unit before I officially relieve the unit back to them. Is that same person called my wife and asked her if the unit needed to be closed out. To me that is something a child would do when they're not getting the answer of that they wanted. The employees are gave great customer service but the manager is lacking that Personal Touch.Erik L. | Overall Experience
My only criticism is that as a new customer, I was not allowed to choose a storage unit closer to the front of a very large warehouse, because I was told by the manager that showed me spaces that the units at the very back (furthest walk from entrance) had to be rented out first. I think that the customer that rent earlier than later should get the better choice of unit location, not the opposite. Otherwise, I was very happy with my 9 months worth of storage and the staff was very professional.PAULA W. | Overall Experience
Clean and safe. Great customer service!Chancellor F. | Overall Experience
Kaylah Ealy was very helpful and professional.Patrick A. | First Impressions
John at my storage unit at ardin way lovation was fantastic rating 12 plus so helpful and courteousPatti B. | First Impressions
Customer did not leave a comment.MEES J. | First Impressions
Staff are wonderful. Security technology and layout on the indoor storage are challenging to navigate and deal with.Martha S. | First Impressions
The staff are all amazing. They helped me above what I could expect. The manager on site is sweet and helpful and the maintenance man is sweet and amazing.kasandra v. | Overall Experience
A little pricey, but awesome other than that, could have kept me as a storage customer if it were 10% cheaperPierce M. | Overall Experience
Amazing customer service! Everyone from the drop-off guys, customer service agents, and custodians are great! Very helpful!Chancellor F. | First Impressions
Customer did not leave a comment.Shanitra B. | Overall Experience
All staff very profecional..Miguel F. | First Impressions
Customer did not leave a comment.Robert C. | Overall Experience
Great security thank youGeri W. | Online Move In
Great friendly and helpful staff!Ray W. | Overall Experience
Customer did not leave a comment.Melody S. | First Impressions
Customer did not leave a comment.Titus B. | First Impressions
Lighting near unit 1042 is ran by sensors and would only stay on for a couple minutes then turn off. I would have to stop what I was doing and walk around the corner to turn back on sensor only to be in the dark again a couple minutes later.LUCY L. | Overall Experience
Friendly staff that provided excellent customer service every time I needed help.ShMeka P. | Overall Experience
Customer did not leave a comment.Xavier M. | First Impressions
I just didn’t like the fact that there was drug users around in the area and the restrooms weren’t clean as they should’ve been. Not that it’s anyone’s problem but I only used the storage for three days and I wish the Bill was split some how since I technically didn’t use for December much. They charge for dollies and other things when they should be free to use to customers who are paying money to either use the trucks vans etc or storage unit just another making tactic.DeVanay H. | Overall Experience
Customer did not leave a comment.Melissa W. | Overall Experience
Customer did not leave a comment.Sharron J. | First Impressions
Friendly staff great prices easy access to units moving carts were very helpfulNancy W. | Overall Experience
Customer did not leave a comment.SABRY Z. | Overall Experience
Kayle was wonderful. she did make it easy. But I have another issue with another U Haul. We got Trucks with not one drop of gas. We were told we would get a $70 credit on each truck. Never happened!!! then the Second day with the second truck it started to rain and the truck Leaked. I cannot get any help. I was told that I would get my money back!! Not happening.!! I do not wish to go Thru all the stuff you go thru to get money for damages. I will accept the refund on my truck rentals and I will call it even. thank You so much ... If I need another rental I will be sure to check things out first. Thank You ... have a blessed day..Still waiting to hear from sone one or see my refund. ?Joy m. | Overall Experience
Customer did not leave a comment.geneviere s. | First Impressions
The lady and gentlemen were very helpful and explained everything I asked 👍👍👍RICHARD S. | First Impressions
The only problem I had was getting locked out late at night with my unit open. Because I had thought it was 24 hrs access.Rodney B. | Overall Experience
Customer did not leave a comment.RUDOLPH P. | First Impressions
No problemsEnrico T. | Online Move In
I had a reservation they couldn't find, the size I reserved was not available, way too small and the general manager kept telling me it was a 10x10x10 it most certainly was NOT. So of course I had to rent a larger space at a higher amount, what was I to do with a truck full of furniture sitting on the truck outside and a truck waiting to be returned. After getting the unit and learning the intricate entry system, I learned that all i had to do was swipe my card, which i was NOT given at the time i signed the lease, better communication and customer service could be implemented at this location, or perhaps Kaylah just needs more help.Kim H. | First Impressions
Customer did not leave a comment.Kevin S. | Overall Experience
I just want to make sure the after hours turn in is fair and accurate. I was under the estimated mileage and I turned it in on time.RODNEY H. | First Impressions
David manager very good guy thank you guys for all you do. And help.danny h. | First Impressions
Customer did not leave a comment.roberto g. | Overall Experience
Staff was great!Timothy H. | First Impressions
Service so good, I ended up getting a storage as well. Thank y’all for having good service!Shaquille W. | First Impressions
Customer did not leave a comment.Bryce M. | First Impressions
All services were great though the price of there units are to high it’s great for needed to store things when you renting a uhIl truck to move but that’s my only issueCHELSEA N. | Overall Experience
Customer did not leave a comment.Greg F. | First Impressions
Horrible service. Homeless people slept in building. Staff changed my lock and lost the key twice. Also gave me a uhaul with no gas. Wouldn’t recommend to anyoneCaityn L. | Overall Experience
Customer did not leave a comment.Toni M. | Overall Experience
Customer did not leave a comment.Jared T. | Online Move In
Move out date was 9/18. I have text confirmation. I will not be paying for an extra month. Thanks.Ada W. | Overall Experience
Customer did not leave a comment.Mayra J. | Overall Experience
Very kind staff and really professional facilityARIYA H. | Overall Experience
They were great! The general manager, Jessica, and two other gentlemen that worked there were all very helpful and professional. I will use them for all of my moving and storage needs. Thank you!ANTHONY T. | First Impressions
This storage facility is by far the best storage facility I have ever rented from. I am so pleased and comfortable knowing my things are safe and secure within the Arden Way Uhaul storage facility. While I was moving my things in at the facility, at least 3 or 4 times, somebody would set off the very loud, very painful to hear Siren Alarm that is set off any time a unit door is opened without having had the individual passcode that each unit lessee is given when you initially lease a unit there. It made me realize how secure the units are there. I've had my storage locker burglarized at 2 other storage facilities in the very recent past and now that I'm with uhaul, I feel safe and secure and that's worth every penny....William L. | Online Move In
Customer did not leave a comment.Marcos S. | Overall Experience
My daughter was bringing staff into the storage and a lady came out and scratch her vast wit a screw driver noe she has to pay from her own packet to fix it ! And the storage is very small and very expensive!Casandra M. | Overall Experience
When we need a storage we look at U-Haul places first. We compared prices with other storage places and it seems U-Haul storage is more affordable. Keep up the good work. Thank you for your service.CHRISTINA G. | First Impressions
Customer did not leave a comment.Kundal P. | First Impressions
Awesome service. Friendly staff..thai l. | Overall Experience
Customer did not leave a comment.Troy K. | Overall Experience
Customer did not leave a comment.renee g. |