Customer Reviews for U-Haul Moving & Storage at Kingston Rd

5,791 reviews

4095 Kingston Rd   Scarborough, ON M1E2M3
(W Of Morningside)

(416) 281-9605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(416) 281-9605

4095 Kingston Rd
Scarborough, ON M1E2M3
(W Of Morningside)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TAMMYMARJORIE M. 
Rating:
5.0

Customer did not leave a comment.

ORVILLEE R. 
Rating:
4.0

Drop off process for a trailer after hours was not overly explicit and requires location services active on your phone.

Martyn D. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

The Truck and Customer service is always Excellent on this location. Staff is very polite and co-operative.

Khawar M. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
4.0

no improvement required. Staff actually answered the phones and there was no long line up - even though it was Friday afternoon on a long weekend.

mark andrew C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Hao J. 
Rating:
5.0

Customer did not leave a comment.

Francis M. 
Rating:
5.0

Issue was not with locations but with U-Haul itself. Rental was one way to Kingston. It was incorrectly put as return in Toronto despite being booked properly. Despite spending about 7 of my 24 hour rental on the phone with U-haul trying to fix this, it was not possible (most of time on phone was on hold waiting to speak to someone or being transferred from on person to another and having to hold an average of - hour each time). At one point I was advised by the scheduling mangas that head office would call me to fix the issue, they never did. Then a “supervisor” was to update the drop off to Kingston but instead put it as Gatineau Quebec !!! I ended up dropping off at the Princess street address which was the original drop off location and the pleasant gentleman there said he would look after it.

Michael Z. 
Rating:
2.0

had the wrong vehicle , the vehicle ordered was a 10 ft truck for july 31 not a 15 ft for august 31 and not for three days also the person that wrote up the order didn,t seem interested . We had to take a curb side van which took 3 trips to finish moving , called INDIANA to get that item , just a complete waste of my time on our part having to wait till mid afternoon to get a too small van not a truck . I WILL THINK TWICE BEFORE ORDERING FROM this location again TOTALLY DISAPOINTED AND FRUSTRATED . for a 3hour move to a 6 hour move , because the van was to small

ALTON P F. 
Rating:
4.0

The entire experience was a good one! Very friendly & helpful staff! The check-in & out process was very efficient, and quick! Arrived 30 minutes early and was no problem to take the 10' truck booked. Would rent from here again!

Michelle P. 
Rating:
5.0

Staff was pleasant and accommodating. I will definitely use this location again if needed.

Janice B. 
Rating:
5.0

Great service

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

jubal W. 
Rating:
5.0

Everything was smooth

Bill F. 
Rating:
5.0

Derek was amazing to deal with. He was patient and knowledgeable. It was our first time renting a trailer, he took his time to explain the way the rental works. He helped us hook up the trailer and wiring. Our RAV4 wiring did not seem to work so we had to wait for another vehicle to come. He helped us find the adapter to fit the Mercedes and connected it He made this experience amazing. He was so friendly and calm. Will definitely use this location again and again. Even though I live in Markham.

Kamla G. 
Rating:
4.0

Customer did not leave a comment.

Mona C. 
Rating:
5.0

Customer did not leave a comment.

Meialagan P. 
Rating:
5.0

All positive comments, front desk person check me in and out at the end of the rental in no time. Very friendly staff

edgar A. 
Rating:
1.0

The last rental experience was horrible, not just i got a non working equipment (AC not working) but also had problems extending the rental and had to pay another 200$ to get another rental to park the items in storage due to non supportive staff, on top they charged me another days rental ....

PRADEEPRAMDHAVAN G. 
Rating:
4.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Adam was a joy to deal with. Fast, friendly, exceptional service! I will recommend this location to everyone!

Leann B. 
Rating:
3.0

You need to double check the equipment for your handed out. The light was falling out. The place was dirty inside. This isn't the first time we rented off of them and when we rented last time the guy didn't attach it right in and popped off the back of our truck but luckily the chains were attached.

Sean B. 
Rating:
4.0

Customer did not leave a comment.

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

saulat A. 
Rating:
5.0

great service no line ups excellent on time ready to go love using U-Haul best truck service rental around thank you Clarence

clarence S. 
Rating:
5.0

Great service.

KAMAL S. 
Rating:
5.0

Everything was fine

BILL Z. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Thank you very much

David W. 
Rating:
5.0

Customer did not leave a comment.

Todd J. 
Rating:
5.0

All went great and it was really helpful. The service person really appreciated us when we needed the rent.

Kishanthan J. 
Rating:
5.0

advise next customer that the battery and oil gauges in the car might dip down to 1/4 but when finished driving, they go back to halfway. Otherwise, everything was great!

Roland L. 
Rating:
4.0

Customer did not leave a comment.

Mohammad Haydar A. 
Rating:
5.0

Customer did not leave a comment.

Jaqueline M. 
Rating:
5.0

Staff very polite and very knowledgeable.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

PRADEEPRAMDHAVAN G. 
Rating:
5.0

excellent experiemcce and supporting staff

PRADEEP RAMDHAVA G. 
Rating:
4.0

uHaul locations are not all created equal. Some are terrible for service. 4095 Kingston Rd in Scarborough is excellent. Staff work very hard. They are courteous and thorough.... I hope they get paid well for making this the best uHaul location I know of.

Giuseppe F. 
Rating:
5.0

Customer did not leave a comment.

kenny C. 
Rating:
5.0

Customer did not leave a comment.

R. Scott W. 
Rating:
5.0

Customer did not leave a comment.

Gerard A. 
Rating:
5.0

Great customer service good organized

KHAIRULLAH F. 
Rating:
5.0

Good location and good front desk staff.

Michael U. 
Rating:
5.0

The staff were very helpful. Omar was very patient and explained the working of the equipment very well.

Ali N. 
Rating:
4.0

Customer did not leave a comment.

AHSANUL H. 
Rating:
5.0

-great service from all employees at this location -got wiring harness install by Adam -got hitch and arm installed too by another employee -cashier was helpful -pickup and drop-off of trailer worked out great -keep up the great work, very satisfied

Ralph F. 
Rating:
5.0

Highly recommended. Very supportive and friendly. Very knowledgeable and helpful when needed. Very organized and fast service.

Andy L. 
Rating:
4.0

Customer did not leave a comment.

Olando W. 
Rating:
5.0

Process was easy. Couldn't believe how nice everyone was. I rented with uhaul many years ago, you have come a long way. Keep it up!!

Ronald S. 
Rating:
5.0

Omar was great in helping is disconnect the trailer.

August L. 
Rating:
5.0

Make sure vehicle is full tank. I tecieved it at half tank.

Jason D. 
Rating:
5.0

I wish I had gotten the name of the person who helped me. This was my first time pulling a trailer and he was really helpful. Easy location for pick up as well. Highly recommend this location.

Angel M. 
Rating:
5.0

All good

Peter Z. 
Rating:
5.0

Great customer service from the team at this location

Evering M. 
Rating:
5.0

Customer did not leave a comment.

TejaShyam V. 
Rating:
5.0

Excellent customer serives

AHMED N. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
1.0

improve customer service agents

Sharmini E. 
Rating:
5.0

Staff are helpful and efficient, making the experience simple and enjoyable.

Michael B. 
Rating:
5.0

Service was good keep up the good work thank you.

Nadine M. 
Rating:
1.0

Old truck and no safety

amin B. 
Rating:
3.0

Customer did not leave a comment.

Andresne M. 
Rating:
5.0

As always staff very friendly, professional, knowledgeable

Diane C. 
Rating:
5.0

Staff are excellent & accomodating. Professional conduct & respectful. Keep up that standard & best attitude.

reginald V. 
Rating:
5.0

👍

ESKINDERA Y. 
Rating:
4.0

The door/ latch of the trailer was hard to open.

holly T. 
Rating:
5.0

Head office customer service was terrible and this location pulled through to make sure i was able to be on my way for the long weekend.

Zamir K. 
Rating:
5.0

Customer did not leave a comment.

roger D. 
Rating:
4.0

Good service

Mohammad S. 
Rating:
1.0

Usually this is a great location and very helpful. This time I had arranged for a 5:30am pick up on a Monday. The person working on Sunday forgot to prep a vehicle and leave a key in the lock box. I hope this has been discussed and measures put in place so this won't happen to anyone else.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

SMFARUQUE H. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Selva L. 
Rating:
1.0

I dont think so you will not do anything. And no body will call me and ask what was wrong... Just leave it f.ck it... Uhaul!! No wayyy anymore

Mustafa K. 
Rating:
4.0

Easy and efficient to deal with. In and out quick.

lorenzo T. 
Rating:
2.0

I am not sure I would recommend this location to someone. I was the only customer there, and had made the booking online. There was no one else there, but it took me at least 20 mins to check in. The person was training, which was fine, but there was little support for him, and I am not confident I was charged accurately, as the other person on duty found some errors.

Michelle P. 
Rating:
5.0

Notify customer if reservation changes locations

Jennifer S. 
Rating:
5.0

Overall good

Gibin T. 
Rating:
5.0

Improve the trailer hitches

Shaquille F. 
Rating:
5.0

Nothing everything was great. Customer service was awesome

TRULA ANN V. 
Rating:
3.0

I have been charged for fuel even though I have filled it up when I returned the rental truck, to the level when it was picked up! So strange UHaul is also behaving like Rental Cars company!

John S. 
Rating:
5.0

Very beautiful with excellent staffs

LAL C. 
Rating:
5.0

Customer did not leave a comment.

Vithushan Y. 
Rating:
5.0

The (lady) representative who helped me was very knowledgeable, helpful and professional. She helped me with my pick up and helped me with a future reservation. She was wonderful.

Ramin F. 
Rating:
5.0

Have the chosen vehicle available at the chosen time. Don't tell me the day before that I have to drive much farther than I ordered to get the vehicle I need. This particular location was able to set us up and were great customer service. Thank you

Stephanie F. 
Rating:
5.0

Service was quick, courteous, and efficient. kudos to your staff Adam. mind you, I picked up and dropped off the trailer midafternoon, which I think is probably one of your less busy times. no matter, service provided by Adam was courteous and excellent.

P A. 
Rating:
5.0

Great customer service and good rental value.

Ignacio Q. 
Rating:
5.0

Vehicle battery low - almost wouldn't start the van. Emergency brake handle was detached from dash board. Likely not usable, but didn't need it - fortunately. Equipment service rep [wouldn't state name] very young person] very aggressive in lieu of providing customer options politely. First Impression service rep Victoria was exceptional with customer service a true professional. Given U haul have so many outlet options - I am not longer incline to seek this locations services and hesitant to provide referral. Hope this helps

BlairK S. 
Rating:
5.0

Noticable body damage to the van from previous user. Would have much rather been upgraded for a less damaged vehicle.

COLINMARSHALL H. 
Rating:
5.0

Customer did not leave a comment.

Ed A. 
Rating:
5.0

Customer did not leave a comment.

Hao J. 
Rating:
5.0

Service is very good and friendly staff!

imran D. 
Rating:
4.0

Your 1 way rental is a set 3 day rental. Maybe offer the option of a 2 day rental to bring the price down a bit. I had to pay quite a premium over your daily rates. I understand the rate needs to be more for the luxury of the 1 way option though.

Neil T. 
Rating:
1.0

When a customer books a 6x12 trailer, you might actually have one available for the customer when he shows up for the rental! It is staggering how bad UHaul is at the most basic requirement of being a rental company…

DONALD R. 
Rating:
5.0

Very helpful much more so then the people I spoke to on the phone trying to make arrangements on the phone. Very glad I stopped in person and found such helpful people

Frederick G. 
Rating:
4.0

Give me a discount for doing this survey .lol

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

roxan f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B.  |  Overall Experience 
Rating:
5.0

It was an excellent facility for storage.

JOSEPH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samih S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANNE E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GODFREY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adrian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan C.  |  First Impressions 
Rating:
5.0

Staff was friendly, helpful. The unit was clean and the times of availability were convenient.

Donna A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jocelyn F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IAN P.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful. They were very accommodating and responsive to our needs.

Michael M.  |  Overall Experience 
Rating:
5.0

Very helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.

Donna A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

aarik w.  |  Overall Experience 
Rating:
5.0

Manager And Staff were great to deal with. Helpful and professional. Thank you. JD

Jim D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine K.  |  Overall Experience 
Rating:
5.0

I have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful

Dorothy R.  |  Overall Experience 
Rating:
5.0

Great staff, they were very helpful!

IAN P.  |  First Impressions 
Rating:
1.0

From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.

Damian S.  |  Overall Experience 
Rating:
5.0

Great service ,the staff are very helpful and friendly.

Paul R.  |  Overall Experience 
Rating:
5.0

Rene very friendly and helpful.

Jim D.  |  First Impressions 
Rating:
5.0

The staff were very friendly very nice. An excellent knowledge of what they're doing.

Venice G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

patricia p.  |  Overall Experience 
Rating:
5.0

Just a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois L.  |  Overall Experience 
Rating:
5.0

Thank you

jacqueline d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHAVANA C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elaine L.  |  Overall Experience 
Rating:
5.0

Great customer service! Always helpful and friendly.

April M.  |  Overall Experience 
Rating:
1.0

I rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike

Joseph M.  |  Overall Experience 
Rating:
5.0

Justin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T

Yousef T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary m.  |  First Impressions 
Rating:
5.0

Helpful on phone. Timely and professional. Nice people.

Heather M.  |  Overall Experience 
Rating:
5.0

Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.

Deborah N.  |  First Impressions 
Rating:
5.0

This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!

Lisa L.  |  Overall Experience 
Rating:
4.0

It suited my needs when I needed storage.

Leann G.  |  Overall Experience 
Rating:
5.0

Staff was very helpful , even with my unplanned storage needs. Good job !

WILLIAM T.  |  First Impressions 
Rating:
3.0

A lots of mice

ABRAHAM A.  |  Overall Experience 
Rating:
5.0

Timely, informative,professional, flexible and a reliable service, Many Many thanks!

Heather M.  |  First Impressions 
Rating:
1.0

My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience

Jill M.  |  Overall Experience 
Rating:
3.0

Renting uhaul unit was efficient

Donna g.  |  Reservation 
Rating:
4.0

Always recieve friendly service at this location.

Katharine T.  |  Overall Experience 
Rating:
4.0

No comments.

faye c.  |  Overall Experience 
No reviews have been submitted for this location.

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