Bonnie F. on 9/26/2016
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The man how was there when we picked up van was not very pleasant, he wasn't rude but very monatone. He needs to get a personality.
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Susan H. on 9/25/2016
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One caution. Customers need to be very careful about being charged extra for insurance. We declined extra coverage but were charged an extra 15.00
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PAUL B. on 9/24/2016
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New manager much better results
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JOHN S. on 9/23/2016
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Went well, no issues
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STEPHEN R. on 9/17/2016
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Call the customer the next day once the order is confirmed. Your staff are unprofessional in dealing us over the phone. Worst experienced ever. Won't ever recommend at all.
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kalicharran b. on 9/12/2016
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doing a good job
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Duncan S. on 9/12/2016
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Let me tell you, the staff at the Kingston Road went above and beyond to help. I have a new truck with factory wire harness but never used it before until now. On arrival, we could not get the trailer lights to work. The problem was with my truck, no power, they had the tools to test. The staff Googled the factory harness location, disassembled the lower rear cover and discovered the dealer did not plug in one of the harness connectors. He plugged it in, reassembled, had power and saved my day. Needless to say I was happy to buy the place a round of coffee's. Great service, thank-you.
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ROSS M. on 9/12/2016
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Busy location.
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COLLETTE D. on 9/11/2016
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Called before booking. Cory gave excellent service on the phone.
Office staff was efficient. Could've been a little friendlier but I guess she wasn't there to make friends.
Excellent service.
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Georgia W. on 9/11/2016
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Great experience. Excellent van that was well kept. The Uhaul rep even turned the a/c on so it was nice and cool when we got it.
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Sandra R. on 9/10/2016
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Picking up the truck was quick and easy. Staff were very helpful. The truck was clean and we had no issues at all driving from Scarborough to Ottawa.
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Robert P. on 9/10/2016
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Please have better signage on some locations
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cameron s. on 9/8/2016
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Very good customer service, polite and efficient.
I will rent there again.
Please forward comment to location. Thank you, Cameron
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Blair P. on 9/8/2016
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When the person hooked up the trailer he forgot to hook up the the chain to operate the brakes on the trailer i wasn't happy about that. And I think there should be straps at the back of the trailer to hold the back of the vehicle in place.
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Kassa B. on 9/7/2016
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I am a regular and have rented from different uhaul locations. These guys are the best
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Heather M. on 9/6/2016
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Tks- you made this move easy ... At least on your end!
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Janique B. on 9/4/2016
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I would make sure that where ever the customer reserved the u haul in advance that it will be available for the customer, instead of driving one hour out of their way to get it.
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Harley M. on 9/3/2016
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When I arrived at my drop off location I was told by the owner that he was not accepting trucks for 2 weeks and gave me directions to a different location. Again, not acceptable. How does this happen? Overall this was NOT a good experience.
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STEPHAN R. on 9/2/2016
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Consistently excellent service and attentive staff . I always return to this location . Even when busy , staff is very efficient .
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Richard S. on 9/2/2016
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Both pickup and return were smooth and efficient.
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HABIB K. on 9/2/2016
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Uhaul on 4095 kingston Scarborough is the best and excellent place ever with a fantastic customer service ,
Definitely recommend them to all over ..... Thanks guys
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Peter B. on 9/1/2016
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First the guys working there told me that we were 2 hours late picking up the reservation- which we were not. They then told me that I had to have the truck back 2 hours earlier than I booked it for because they had rented it out to someone else. They then proceeded to sit there and just point to the truck from their seat in the office. Whenot I arrived home I noticed the 2 dolly's I had order were not in the truck and had to go all the way back to pick those up. This put me over an hour behind schedule for my move which made the rest of my day rushed and terrible. The employees at this office have ZERO customer service skills and clearly do not care to help anyone. Having said that, when I called customer service they were very helpful and made sure to fix all of the problems from store level.
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RUSSEL R. on 9/1/2016
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Easy up on the cost. I had to pay $1200
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RUSHIKUMAR P. on 8/31/2016
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Truck cabin was dirty. They said dolly is in the truck but it was not there. I requested the truck for 24 hours but they forced me to take the truck only for 8 hours and charged me full amount for 24 hours. Pickup Location was far from where i actually booked the truck.
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PERUMAL S. on 8/29/2016
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problem with the warden/401 store.. went in to verify my suv was good to tow.. and bought a hitch.. reservation was made THERE.. then was told needed to go to kingston rd location.. not happy..
Kingston rd staff was excellent and upgraded me for free.. which made a major difference and handled it well.
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