Customer Reviews for U-Haul Moving & Storage at Millard Ave

7,013 reviews

4868 S 135th St   Omaha, NE 68137
(135th & Millard Ave)

(402) 896-2410

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 896-2410

4868 S 135th St
Omaha, NE 68137
(135th & Millard Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rich G. 
Rating:
1.0

When I picked up my trailer, I asked the employee to confirm the size of my hitch. The employee confirmed with a second employee that I had a 2 inch ball on my truck. They were wrong! I double checked it when I got home scraping the rust from the ball and found it to be a 1–7/8ths ball that was not rated for the weight of the trailer or the size of the coupling mechanism. I called the facility but kept getting the computer run around and could not speak to a live person. Online, I submitted a correspondence requesting a call back but never received it. The trailer was going to be driven more than 1000 miles fully loaded and they let me leave the facility with an incorrect hitch that would've been extremely dangerous had I not taken upon myself to double check my suspicion. Absolutely unacceptable! I expect a call back from U-Haul regarding this. This was a life threatening problem that they let me leave without the proper equipment!

Mike P. 
Rating:
4.0

The location I rented from did not have my trailer. They sent me somewhere else. Got there and had to buy from the a new ball hitch to fit the trailer. Then had to buy electrical adapter for their trailer. Took 55 minutes to check out. Great customer service if they would tell you what you need on your vehicle for their equipment.

Jimmy G. 
Rating:
3.0

I was asked by the attendant to "drop" the trailer myself. I was actually a bit shocked he asked me this. He ended up doing it for me but I don't think he should have expected a customer to do this..

Steve G. 
Rating:
5.0

They are always helpful and very friendly.

Darlene L. 
Rating:
5.0

Customer did not leave a comment.

Jared A. 
Rating:
2.0

Just provide your employees with some comps cause that place is under staffed and I felt bad for the them for how busy it was. Maybe pay your employees more and folks would work for ya. Also ur mobile experience should let you see your key info more than once...ijs

Samantha K. 
Rating:
5.0

Service was great, the people there were nice and helpful.

Maxwell L. 
Rating:
5.0

Truck ran well, met all our needs, but it had a engine light on when we picked it up, oil was checked and good. It also had quite a bit of damage, but overall a good running truck.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Went great

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Monique O. 
Rating:
1.0

I didn't ask for equipment but I was charged with equipment on the vehicle which costed $65 further.

Subramani K. 
Rating:
5.0

Customer did not leave a comment.

jenny P. 
Rating:
5.0

Customer did not leave a comment.

Michele F. 
Rating:
5.0

Very nice honest people behind the counter.

Geno C. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Kurt A. 
Rating:
5.0

Super easy drop off!

Carrie W. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

They are great, & EASY to work with!!!

mary E. 
Rating:
4.0

I was sent to 2 other addresses prior to being told where my rental actually was. While the staff were all very friendly and helpful, I would have preferred to receive direct communication about pickup location changes. This would have saved me a lot of time instead of having to drive to two other locations first.

Jasmine S. 
Rating:
5.0

Customer did not leave a comment.

Conrad C. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
5.0

The staff makes this part of the moving process as painless as possible. I have used this location 4 times drop offs and pickup/dropoff and always have an easy and professional transaction. I highly recommend them.

Lisa B. 
Rating:
5.0

Second time renting from this location and I have had nothing but a positive experience. Max is always more than helpful and just has a great attitude. Dealing with these guys definitely makes the moving experience less stressful.

Matthew W. 
Rating:
5.0

The Millard Avenue U-Haul location in Omaha did an outstanding job in all aspects. All the of the staff members were friendly, very helpful, and went out of their way to make sure we get the best possible service and value for our experience. I very highly recommend them.

paul B. 
Rating:
5.0

Plz see previous comment

Zachary F. 
Rating:
3.0

We wanted a location close to the Airport, we reserved the Pick-up there, we got a Lyft there, but unfortunately the previous customer hadn't returned the Pick-up we had reserved. The Manager at that location was very helpful. and found us a Pick-up at another location, and took us there in his personal car, much appreciated.

Ian R. 
Rating:
5.0

Customer did not leave a comment.

Jake P. 
Rating:
5.0

Easy process, very affordable.

Steven W. 
Rating:
1.0

Customer did not leave a comment.

Dakota F. 
Rating:
3.0

The contract indicated the fuel was at 15/16 full. Upon leaving the UHaul lot, I noticed it was at 3/4 full. I took a photo within two minutes oif leaving the lot to document this. We added 3 gallons of gas for the less than 50 miles of driving, and returned the vehicle beyond the 3/4 full mark. I explained this to UHaul and showed him the photo, and he said he would handle it. But I was charged for a gallon of fuel.

Rod M. 
Rating:
3.0

The front seat had dog hear on it, The truck ignition was hard to turn on.

Shapur R. 
Rating:
5.0

This is not where we had arranged to pick up the truck. No one informed us of the change in location until we arrived at the original spot. That could have been better.

Lynn A. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Jian Z. 
Rating:
5.0

Customer did not leave a comment.

Stacy G. 
Rating:
5.0

Customer service was excellent. There was a single worker at the time of trailer pick up. He had several customers on site, but at no time did he lose his cool or get impatient.

allan E. 
Rating:
5.0

I was satisfied with all aspects of the rental except the online verification. For some reason it did not work and I had to call the 1-800 number to have the link reset and that did not happen immediately. Max at Millard U-Haul was great at explaining the process fully and very helpful in the overall process of renting a truck. He is a very good representative for U-Haul and I greatly appreciated his assistance with all aspects of the rental. I will be happy to rent again in the near future.

Pete N. 
Rating:
3.0

The man that checked us out was TERRIBLE, so rude we almost left , if I would have remembered there was a I haul place just up the street I would have gone there. The man that checked me in on return was wonderful, lose the first guy he will run business off for you.

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

Daena S. 
Rating:
1.0

I reserved a pickup truck online a week before arriving only to be told that they don't rent out pickup trucks or vans to out of state drivers?!!! This makes no sense to me because a lot of people moving are from out of state. When I made my online reservation they also knew that I was from CA renting a pickup truck from NE and they fulfill the reservation. I'm not a happy customer.

Dung N. 
Rating:
5.0

This place was fantastic with excellent service! We were in very dire circumstances after our POD arrival was continuously delayed and finally decided to pick up our things from the warehouse after it arrived there almost a week later than scheduled. We rented a UHaul from this location within 16h and received the best service I have had with UHaul. We worked with Mark who was fantastic and was able to find us a truck that met our needs and was very flexible with us as PODS continuously changed the arrival date of our things. Highly recommend this location!!

Makenzie G. 
Rating:
5.0

That was the cleanest U-Haul vehicle I've ever rented. I thought it was brand new when I got in it... Very good service. Quick check-in and out. Appreciate the customer service!

Dan C. 
Rating:
3.0

Cleaning the vehicles better they always have a bad smell.

Joequin B. 
Rating:
3.0

More help!!!!

frank F. 
Rating:
4.0

Customer did not leave a comment.

Lynette D. 
Rating:
2.0

Terrible customer service. Unfriendly and unhelpful. I will try to avoid Uhaul at all costs in the future.

Greg A. 
Rating:
5.0

Not a thing

Tom W. 
Rating:
5.0

Very pleased with Both the U-Haul truck and the storage unit.

Sarah K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

MIKE E. 
Rating:
5.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

They were very helpful and loaded our towed car and everything. Made 1200 mile trip from Omaha to Tucson without a single issue. Equipment performed flawlessly!

TODD P. 
Rating:
5.0

Good experience

Mckayen L. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Corey P. 
Rating:
5.0

Customer did not leave a comment.

Alfredo L. 
Rating:
5.0

Customer did not leave a comment.

Tyler I. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Trailer hook-up person a professional.

Steve S. 
Rating:
5.0

it was easy in and easy out service… I will definitely be using this place again if i need a trailer.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Buck C. 
Rating:
5.0

Customer did not leave a comment.

Buck C. 
Rating:
4.0

Has everything you need, parking lot in driveway is a bit tight and can be crowded sometimes

Richard B. 
Rating:
3.0

Got stuck with a old Uhaul, did not get the equipment we ordered, and cruise control was broken. Uhaul cancelled our truck on us two days before pick-up and provided zero help in finding an alternative plan. Very stressful and disappointed in this company.

Cailynn W. 
Rating:
5.0

I don't think that there is much that needs to be changed, but it would be nice to have a better explanation as to the Embargo on using Ford products for Towing

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Troy W. 
Rating:
5.0

The staff here is fantastic. Friendly, knowledgeable, and efficient. Great experience today!

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Ray A. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
4.0

Customer did not leave a comment.

Elvis C. 
Rating:
4.0

They were extremely busy and were working to help everyone

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
4.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

I wouldn't recommend this location unless a person is going to buy and pay for everything online. I waited in line over thirty minutes to return my rental only to be told I didn't have to do that. The clerk acted like I was asking to go to the moon when I said I was returning the truck. They apparently are short staffed as they have signage out that they are hiring and they are busy! But, they should have info somewhere telling customers what to do when returning rentals.

Laretta C. 
Rating:
5.0

Perfect! People were great to deal with. Even under pressure.

Terry B. 
Rating:
5.0

Very friendly staff at pickup and return

John G. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Quick friendly service. Easy pick up and drop off

Mark S. 
Rating:
4.0

Except for not having drop off hours, which is not ideal - easy to drop off.

Cathryn C. 
Rating:
5.0

Great staff and very reliable equipment

Gene B. 
Rating:
5.0

Customer did not leave a comment.

Andrei B. 
Rating:
3.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

I went in to check in the trailer and by the time I got back out to my car someone was already removing the trailer so I could be on my way.

Keith S. 
Rating:
4.0

There was only one person at the counter and he was doing a great job and very patient. Another person came to help but was not as familiar with the process. When I went around to find the person that was helping me it looked like another person was working on his personal vehicle in the garage.

Denise C. 
Rating:
5.0

Super employees, from the new person who helped me check in, to the two gentlemen I turned the vehicle into at the close of the day, just top shelf experience all the way around!

Brian K. 
Rating:
4.0

Everything went smoothly and the truck ran well.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Had reserved a 15' van from the Stonybrook store but found it to have a broken visor on driver side that impaired view of road. Was told since it was for local use it would be safe. Staff was less than cordial. Cancelled & went to this location & they were fantastic. Very professional. Will definitely use & recommend this location in the future.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
2.0

Vehicles AC was not working Windshield had a crack in right corner I have used this location in past, had no complains so assuming it something with vehicle.

Amit J. 
Rating:
5.0

Great experience simple and efficient.

Santana G. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Exceptional facilities

FRANK M.  |  Overall Experience 
Rating:
5.0

Dan is great to work with and the rest of the team is friendly and helpful. Really made it easy for us during our moving process. Thanks everyone!

Mark S.  |  First Impressions 
Rating:
4.0

Everything was fine and good employees very helpful.

steve m.  |  First Impressions 
Rating:
5.0

Angel is great to work withy and it's convenient, priced right and easy to use.

Mick O.  |  Overall Experience 
Rating:
5.0

Great service and friendly

Carl W.  |  Overall Experience 
Rating:
4.0

Very friendly, convenient and very helpful!!!

DEBBIE G.  |  Overall Experience 
Rating:
3.0

Customer service agent had a difficult time with processing my reservation. Also, I fell on the ice in the parking lot. I get that there had been snow the night before but clear the lot.

Vickie H.  |  First Impressions 
Rating:
2.0

Manager forces you to fold moving blankets. Does this mean they’re not cleaned prior to reuse. Was I rented dirty blankets? It wasn’t part of contract to my knowledge to refold them.

Mery W.  |  Overall Experience 
Rating:
4.0

Except for a communication snafu right before delivery of box in Port Townsend all went well and everyone was helpful and polite.

Rosetta M.  |  Overall Experience 
Rating:
5.0

Angel was very nice and helpful. U boxes make moving so much easier.

Jesse P.  |  Overall Experience 
Rating:
5.0

We thought this company was over the top in excellence! We would love to use them in the future! Very prompt! Did everything exactly as it was agreed upon!

Ed W.  |  Overall Experience 
Rating:
4.0

Had mouse traps but still had dead mouse and droppings when we cleaned it out. Otherwise excellent facility

Paul J.  |  Overall Experience 
Rating:
5.0

Nice location, friendly staff.

Jacklynn M.  |  Overall Experience 
Rating:
5.0

The staff involved in the U-Box program were friendly and easy to deal with. They moved up the delivery date for the box to accommodate our schedule. Overall a very easy experience.

elizabeth t.  |  Overall Experience 
Rating:
5.0

The staff and management are fantastic. Angel made my complicated move so easy. The Storage Facility is lucky to have her!

leslie r.  |  Overall Experience 
Rating:
5.0

I rented a U-BOX. The experience was great! Convenient pick up and delivery. Delivery person was pleasant, prompt, and courteous. The unit I ordered served my purpose well. I could not have ask for mo

jeffery h.  |  Overall Experience 
Rating:
5.0

This is my 3rd time doing business with uhaul moving and storage at millard ave. I have always had great service and Angel has been great!

june m.  |  Overall Experience 
Rating:
5.0

The Ubox service was so easy to arrange, and handy for my spring cleaning project. I will use it again the next time I need temporary storage.

Jennifer W.  |  Overall Experience 
No reviews have been submitted for this location.

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