Customer Reviews for U-Haul Moving & Storage at Westchase

5,462 reviews

11401 W Hillsborough Ave   Tampa, FL 33635

(813) 855-5976

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(813) 855-5976

11401 W Hillsborough Ave
Tampa, FL 33635

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Sensor was displaying tire low however it was not. I was informed that the mechanic to correct this was not available so it was a little distracting. Otherwise vehicle worked as described and I was able to move several items to my new house.

KENNETH N. 
Rating:
5.0

Wow!!!! Nate and staff were super friendly and helpful! I had a traumatic experience with another uhaul location, but Nate put my mind at ease and took really good care of me. He actually got me through the process so quickly! Very professional. Please keep him with your company FOREVER!!!!!!

Balinda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
5.0

Extremely helpful and courteous staff! Facilities very clean and professional! I highly recommend this U-haul location! All the supplies equipment anyone should need!

Russell R. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

My third time renting here. They could not be more attentive and nicer group of employees. Award them accordingly.

LaVerne L. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Back-up cameras on ALL trucks. People are used to back-up cameras now, it's dangerous (and possibly irresponsible) not to have them.

FREDERICK V. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Orlando P. 
Rating:
5.0

moved out a storage unit which we had used for ten years. The service at the location was always friendly and excellent. the truck we rented did the trick!

THEODORE S. 
Rating:
4.0

Friendlier customer service. Nicer employees

Rena H. 
Rating:
5.0

Customer did not leave a comment.

Juan C.  |  Overall Experience 
Rating:
5.0

Everything went smoothly with no issue. This is a great location for U-Haul Rentals. Hence a repeat customer to this location....

BYRON D. 
Rating:
1.0

AC didn't work while driving vehicle, brought it back; while in a still motion the AC works. I asked for exchange and employee did not want to accommodate me. Lights in the cab & in the back cab did not work.

Yazmany D. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Great service

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Teressa B. 
Rating:
5.0

Quick and easy pick up and drop off. Owner and staff were helpful and courteous.

Maureen T. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

This is the the best U-Haul facility I've dealt with. Good service and great people.

James P. 
Rating:
3.0

Customer did not leave a comment.

Tyler F.  |  First Impressions 
Rating:
5.0

Todo estuvo muy bien gracias

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

Dakota P.  |  Overall Experience 
Rating:
4.0

The only thing about this location was limited parking, and the return area at the time of pick up was very congested. My drop off was very fast as I was the only customer at 5 min until close. I am sure a lot of it is the time of day.

John H. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

CLEMENTINA L. 
Rating:
5.0

People are friendly excellent and very helpful at this location

Debra B. 
Rating:
5.0

Customer did not leave a comment.

Denise Y. 
Rating:
4.0

Customer did not leave a comment.

Barry N. 
Rating:
3.0

Filled out all rental info online then spent 20 mins in store before leaving w vehicle.

Daren A. 
Rating:
1.0

Customer did not leave a comment.

Ricardo G. 
Rating:
5.0

Customer did not leave a comment.

ManuelE M. 
Rating:
4.0

Customer did not leave a comment.

Byron D. 
Rating:
5.0

Excellent customer service. Amazing the way Uhaul employees took care of my situation. I will always recommend anyone to go and rent a vehicle or a truck from them.

Michael B. 
Rating:
5.0

Best location for ease of pick-up and availability of equipment in Tampa. Friendly peeps. Drop-off after hours? No Sweat.

Benjamin R. 
Rating:
5.0

Excellent.

JULIO B. 
Rating:
4.0

I believe 150 dollars is too much for a key, I had to spend 70 dollars just to get to the Uhaul company to return 1 key or else I had to pay the fee for the key. It's a shame.

MARCO T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

U-Haul Moving & Storage at Westchase, 11401 W Hillsborough Ave Tampa, FL 33635 consistently provides professional and courteous service. Not only do I rent vehicles from this location, I had a couple of trailer hitches installed; hitches were installed flawlessly.

Fred C. 
Rating:
5.0

Very fast and easy.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Armando G. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Great experience at the location with helpful associate.

Sara F. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

The truck I rented the AC did not work and the cab of the truck smelled like cat piss , I had to order this truck last minute and when I returned it I spoke to the employee to let the manager know but the manager did not take the time to even talk to me to resolve or help me with my concerns and explained about the trucks AC not working and smelling like cat pee , I had to leave my ride was waiting I tried calling the manager, I couldn't get ahold of anyone no one at uhaul could help me resolve my issues of no AC or cat pee on a rental I was inconvenienced with all weekend and I was hoping someone would help me or give me some sort of a credit back for this inconvenience of being hot and smelling cat pee.

Bren S. 
Rating:
5.0

Customer did not leave a comment.

Ariel H. 
Rating:
3.0

Storage was fine, but renting uhaul was another story to move the storage renting the truck had NO AIR CONDITIONING AND THE CAB OF TRUCK SMELLED LIKE CAT PEE- I let the local manager know of these concerns was addressed they were dismissed.

bren s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Nothing it was very friendly and helpful and a system issue they were able to resolve

Karen G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Dario B. 
Rating:
4.0

To return the truck is a hassle. You should have a bar code on the key or key chain to scan with all customer info and it would say what day and time it was returned. Having to take pictures and confirm email messages its too much.

christi J. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

convenient dropoff location

Kenneth N. 
Rating:
5.0

Quick and easy process. Very good to work with. Next time when needed will be coming back!

Samuel B. 
Rating:
4.0

Online check could be a little more informative. When asking for comtacts and or passport etc. Unaware this was required till i got there.

eric S. 
Rating:
3.0

Customer did not leave a comment.

Brent A. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

The storage unit was clean and it was located on ground floor which was convenient for movers to load the furniture. Only issue I can recollect was I had to wait couple of hours to receive the storage unit as the other tenants were still moving out, in essence I was reserved the unit but it wasn't available yet to move, just a mistake by representative who reserved the unit.

Sachin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

The AC was not working properly.

Hector M. 
Rating:
5.0

Customer did not leave a comment.

MAGDALENA S.  |  Overall Experience 
Rating:
5.0

Outstanding service!

Angelika D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

walter A. 
Rating:
5.0

Absolutely amazing experience as always! Great staff and amazing manager!

Shenna B. 
Rating:
5.0

I have moved quite a bit. This is probably the best uhaul I have ever dealt with. And I’m no spring chicken!

Eileen T.  |  Overall Experience 
Rating:
3.0

Ordered a furniture cart.. was not in the truck… made for a difficult day of moving.. uhaul should delivered a cart for their mistake

MARC C. 
Rating:
3.0

Never received my receipt I asked to have it printed and emailed I didn't receive my email for my recipients who do I contact for that?

Lawrence H. 
Rating:
4.0

UHAUL, NOT this particular business: Terrible advertising to direct a person to a UHaul store and rental facility. I was sent to a dirt lot and a convenience store.

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

alejandro R. 
Rating:
5.0

Customer did not leave a comment.

timothy B. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Quick check in and quick check out and very smooth ride and easy to use for someone who has never driven a pick up truck before

Karen G. 
Rating:
4.0

Customer did not leave a comment.

ARAMIS P. 
Rating:
3.0

Please work on your app that you guys advertise as being “available 24/7” but it never works

Marcia P. 
Rating:
5.0

Customer did not leave a comment.

Kenia P. 
Rating:
5.0

Customer did not leave a comment.

mario M. 
Rating:
5.0

Customer did not leave a comment.

Kristina B. 
Rating:
5.0

Customer did not leave a comment.

Galloway V. 
Rating:
5.0

Fast in fast out for both pickup and drop off. Courteous staff.

Stephen P. 
Rating:
5.0

Easy process to get and drop off….

Enedina P. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Eli was super helpful in helping me change my pick up location to this location. He was very pleasant to talk to.

Doug B. 
Rating:
5.0

As always great service and equipment.

Walter F. 
Rating:
5.0

Everyone was very polite and helpful.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Rose A. 
Rating:
5.0

I like these place. I Will go back.

Orestes B. 
Rating:
5.0

job well done

Thomas S. 
Rating:
5.0

They failed to tell me there would be a $20 late return fee. I called to protest, but nobody answers. I normally get great service here, but am disappointed with them now. They could have told me at checkout , and I would have returned it by 5.

Dale R. 
Rating:
4.0

When it rained the trailer did leak a little on my stuff and there is a longer wait time when going in some locations but other than that it's a great set up and works well.

DENNIS H. 
Rating:
5.0

Very friendly

Luis Alberto D. 
Rating:
4.0

I am a repeat customer at this location because they continue to do a good job delivering what the UHaul brand advertises.

Kathy H. 
Rating:
3.0

Creo y tengo la sospecha de que me cobraron de más

TONY D. 
Rating:
5.0

very good

Todd B. 
Rating:
5.0

We returned a truck to this location about a month ago. There was a woman there who was not very nice at all but we worked with management and our interaction was short lived. When we needed another rental we decided to go back to the same location. They were extremely nice and helpful and we didn't see the last employee. Hopefully they got her out of that customer service role as she was NOT portraying a friendly representative AT ALL. We will be back. A simple smiling face can change the whole mood of an interaction.

Tasha H. 
Rating:
5.0

Customer did not leave a comment.

Iban G. 
Rating:
5.0

Customer did not leave a comment.

MAGDALENA S.  |  First Impressions 
Rating:
5.0

Everything was great and everyone was very helpful any time I had questions. Price was fair and reasonable for the unit I had. Thank you. I'll kind of miss visiting..

Laura A.  |  Overall Experience 
Rating:
5.0

I would definitely use again.

Valorie T.  |  Overall Experience 
Rating:
1.0

Since we moved from NYC to Florida we have had an used UHAUL until NOW! It is sad and disheartening that employees professionalism and customer care has completely disappeared from this UHAUL location. The failure by managers and employees to properly, effectively and professionally take care of issues has cause us to remove any all accounts and no longer do business with UHAUL. Further with same concept in mind we have also informed any and all those we recommended to do the same-as some have already notice the unsatisfactory situations. Please do not have this location manager call as I wish no longer to speak with him. Thank you

ANIBAL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kishore Kumar C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER N.  |  Overall Experience 
Rating:
5.0

Best uhaul storage I have ever been to. That specific store need to be congratulated. Everyone was amazing

Amilcar D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank m.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JACOB B.  |  First Impressions 
Rating:
5.0

Moving to Florida and our new place was not ready yet. I needed a last minute storage solution on a Sunday morning. U-Haul had the solution at a reasonable price. Thank you!

Jamie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kishore Kumar C.  |  First Impressions 
Rating:
5.0

Very easy process and helpful staff.

Tonya S.  |  Online Move In 
Rating:
5.0

Great experience. Terrific staff, esp. Travis.

Laurence M.  |  Overall Experience 
Rating:
5.0

Employees professional courteous

Gabriel M.  |  Overall Experience 
Rating:
3.0

Lots of spiders in the unit. It was an outside access and non-climate controlled unit, so not entirely unexpected. Just didn't expect so many of them.

JOSHUA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Osmel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomas T.  |  Overall Experience 
Rating:
2.0

Storage facility is great and for the most part the staff is great. However, there are a couple staff members at this facility that are rude, unprofessional, and treat customers as if we are an inconvenience.

Donna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delfina F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOVE W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hailey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOULAI A.  |  Overall Experience 
Rating:
5.0

Travis was a great help very knowledgeable, easy to talk to and great personality he truly help me assist in Carl Mowatt's move. Sincerely Lynnette Perez 813-480_2048 lynnette_perez@icloud.com

Carl M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
5.0

Thank you!

Soon P.  |  First Impressions 
Rating:
5.0

Jean was a tremendous help, very friendly and pleasant and answered all of our questions. He did a terrific job handling other difficult customers while helping me, and he did it with poise and gratitude.

Darren W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zackary E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valorie T.  |  First Impressions 
Rating:
5.0

Travis es una persona excelente, siempre me soluciona problemas de almacenaje, renta de camiones y camionetas así como artículos de mudanza, cajas, tape, candados etc. El mejor socio para mi negocio

LUIS A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis A.  |  Overall Experience 
Rating:
5.0

Glad to be nack

Donald F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diego z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana R.  |  Overall Experience 
Rating:
5.0

Working with Travis has been excellent. Their place is clean and fully equipped for your needs.

Kathy E.  |  First Impressions 
Rating:
5.0

This facility is extremely well maintained. The staff is very professional, helpful and friendly. I would not hesitate to refer anyone for your storage needs or rentals. A 10 out of 10 business.

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson L.  |  First Impressions 
Rating:
4.0

Good job guys!

No T.  |  Online Move In 
Rating:
5.0

Great and helpful staff

mark K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carrie A.  |  Overall Experience 
Rating:
5.0

The manager and staff are great.

Humberto C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan s.  |  Overall Experience 
Rating:
5.0

Jean was terrific - a huge help! Moving is stressful and his knowledge and help were terrific. The online features of U-Haul are solid too!

Robert R.  |  Overall Experience 
Rating:
5.0

The manager Travis was ALWAYS very helpful and friendly. The entire staff were very professional at all times. I really enjoyed my storage experience.

ERIC P.  |  Overall Experience 
Rating:
5.0

I felt very safe any time I was at this location. All staff were very polite and helpful.

Jacqueline L.  |  Overall Experience 
Rating:
5.0

100 % recomendado.

Julio G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christi J.  |  First Impressions 
Rating:
5.0

Good

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Majda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adriana r.  |  First Impressions 
Rating:
5.0

Very freindly people are working in Tampa. Loved my experience

Pierre M.  |  First Impressions 
Rating:
5.0

I would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless you

TRUSHIELDA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Buck E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOVE W.  |  First Impressions 
Rating:
1.0

Mala atención,poco profesional

randel R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carole L.  |  First Impressions 
Rating:
5.0

Customer service awnsome

gregory a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

IGNITE MEDIA SOLUTIONS LLC. L.  |  Overall Experience 
Rating:
5.0

Very clean and safe! Excellent customer service!

IRASEMA I.  |  Overall Experience 
Rating:
5.0

The general manager Travis was amazing! This was my first ever truck rental and storage rental and he made the process so incredibly easy. Could not have had a better experience.

Isabella O.  |  First Impressions 
Rating:
5.0

professional

Lynette O.  |  Overall Experience 
Rating:
5.0

My movers could not fit all of my items in the storage space I chose. I walked around front, pulled the door and they had closed. As I walked to the car an employee came and let me in. Brian A., the manager I believe, hung around and set me up with another unit for my remaining items. He didn’t have to do that and I am grateful for his kind actions. This isn’t the first time I’ve used their services and this location never disappoints. All the employees I’ve encountered have been friendly and helpful. They carry my boxes to the car and all that. Two thumbs up Westchase Uhaul.

Lashonda K.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Amy R.  |  Overall Experience 
Rating:
5.0

Excellent staff and service - best experience I have ever had.

Jeffery D.  |  First Impressions 
Rating:
5.0

Wonderful service!

darrielle h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marshall M.  |  Online Move In 
Rating:
5.0

I always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.

Maria Patricia D.  |  Overall Experience 
Rating:
5.0

All staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.

Julie V.  |  Overall Experience 
Rating:
4.0

Great customer service

QUencia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC W.  |  Overall Experience 
Rating:
3.0

I had paid for a full month, but only needed the unit for two weeks. They were unable to Refund the balance for the month that I didn’t use. That cost me over $125. I think this was very unfair. Great for them, lousy for me.

Ron G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge D.  |  Overall Experience 
Rating:
5.0

Travis was great. Very friendly and super helpful when I needed to change my reservation.

Christopher W.  |  First Impressions 
Rating:
5.0

the staff is five star

DEREK G.  |  Overall Experience 
Rating: