Train Travis on how to manage customer grievance. I offered to have Travis resolve my issue and complaint before i reach out to corporate. Travis did remove one of the charges but did so because he wanted me out of the store. The response was Mondays are very hectic. So i was on hold on the phone for 29 minutes to which i drove to the Uhual only to find two employees (One was Kevin on the side smoking and talking to another female employee) talking outside and when i walked in Travis asked if he could help me. I explained i was on hold for 29 minutes and still was on hold while i explained my issue. Travis did address part of my problem but then also explained to review my contract which i did point out where it did not say that. I am to reach out to corporate with any other issues so I will. I will also post online my experience of Travis. The other staff is very attentive and helpful. Jean was able to correct an issue i was having for 4 months. It took him about 30 seconds to fix for me because he actually listened to what issue i was having. Please have Jean explain to Travis how to handle customer issues in that the response of Monday's are busy may not be the best way to acknowledge the situation. Thank you
Moving Truck Rental in Tampa, FL at U-Haul Moving & Storage at Westchase
Moving to or from Tampa, FL 33635? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Westchase.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Westchase
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Tampa, FL.
Cargo vans and pickup truck rentals in Tampa, FL
U-Haul cargo van rentals and pickup trucks in Tampa, FL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Tampa, FL 33635. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Have unit available that was requested
Scary tactics to purchase insurance, not disclosed in the add for renting. This is the first time I had to purchase separate insurance to rent. Always, u-haul accepted my insurance. This location is a bit greedy, won't go there again.
Be up front with all of your charges prior to renting. I drove 26 miles and put $3 of gas in the tank and you still charge me $5.95 for gas. Very petty.
Jean and bunny were rude with no knowledge on customer service. They acted like they hate their job.
The people were very friendly and helpful.
Old truck and AC not work
Make sure the tail light on the tow dolly isn't attached with tape. I had to duck tape it cause it fell out of its chamber.
Be more curious and helpful the guy who helped me get my truck was and the guy who showed me unit was the guy who the African American guy sorry i didn't get his name was rude he was just constantly telling me no
The online app accepted document loads but didn't store them requiring it be done twice.
Get rid of the requirements that a smartphone must be used to rent a truck /van. Otherwise everyone was helpful
Poor customer service the employees take care me in the counter was not friendly at all look upset whit me because I refused take the insurance i tell him i whit dropped my rental in others locations he di not explain in the paper and the others location want to change me $85.00 . Thank you Anibal DiAz
The person I delt with at night was very rude he wouldn't check my truck that I used in for the night because it was 7:58pm and the facility closed at 8pm. I had a long day of moving and was exhausted. So how was that rewarded by a $37 overnight fee because of a lazy worker. I would not recommend this location to anyone!
The over the phone help was great and the rescheduling of my pick up times was awesome but when I went to pick up and drop off there was no interest in what I was doing
I always get great service at this location. The service agent when I picked up was funny, helpful and quick.
Check out is complicated
Awesome service Quick check in and return check out Thanks
I rent from this location fairly often and have always had a positive experience. Friendly staff, very efficient, quick on and out when using the online process.
Nathaniel was top notch!
The check-in, hookup, and check out process quick & efficient.
Jean,and nathal were awesome,very friendly, represented your company as exceptional
After hours check in was a little more confusing than I could handle alone. It was good to have a video walk through.
i rented a trailer for 24hrs and when I returned it they charge be after hours when it was return way before the 24hrs. How Can that be?