Customer Reviews for U-Haul Moving & Storage of Binghamton

4,225 reviews

113 Chenango St   Binghamton, NY 13901
(Next to Little Venice)

(607) 723-7901

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(607) 723-7901

113 Chenango St
Binghamton, NY 13901
(Next to Little Venice)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rhena M. 
Rating:
4.0

Always well mannered and very accommodating

TJ G. 
Rating:
5.0

Location needs more vehicles ,pickups,vans to meet reservation needs.

LYLES H. 
Rating:
3.0

Customer did not leave a comment.

Melinda B. 
Rating:
1.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Rep was very friendly and walked through the return, showed me where to take the trailer, and even helped me unhook it.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Eddy H. 
Rating:
1.0

We had to stop at this location because the truck was not driving properly and the check engine light was on. The manager used profanities when he talked with us about his frustration that U-Haul was making him take care of this. He could not repair the truck so they had to get a new truck, and hire moving help to get all the items off of our old truck to the new one. The moving help was careless and reckless with our things so much so that we had to tell them we rather not have that kind of help. Then we had to unload what they had loaded, since it was so poorly done and load the rest of our said y as well. This set is back about 7 hours in total from the time we called roadside assistance. The moving help said they were not experienced movers and just general laborers. The manager was not around to hear about this, and when I texted him, he did not respond. Roadside assistance is supposed to be calling me back, bit it's been almost 3 days and they haven't yet. We had our two children with us and two pets in the car with the windows down on a 94 degree day. We are not pleased and will not recommend U-Haul to others.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Keisha P. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

STACYLYNN R. 
Rating:
4.0

Did not have truck and no notice given twice. But employees were quick to help make the best of a bad situation.

Shawn H. 
Rating:
4.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
1.0

Reservation was moved from Vestal to downtown Binghanton to obtain a 21' truck. Verified rental of 21' truck was good to go day before (1-800 number). Got to office and only 26' truck available, had to accept no other truck available. Cab was dirty and smoke smelling, gave me a headache. Worker was nice and was not his fault. I will probably go with a competitor next time.

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

Ted A. 
Rating:
3.0

Customer did not leave a comment.

Jimmy Z. 
Rating:
5.0

Inside of truck was so dirty - crumbs, drink spills, etc. Windshield was completely covered in bugs. I had to clean inside and outside before using.

Elaine M. 
Rating:
4.0

Staff was friendly and knowledgeable. Quick check out and easy hook up.

Michelle D. 
Rating:
3.0

Customer did not leave a comment.

Shaina O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

STACYLYNN R. 
Rating:
4.0

Warn a person when there are warning lights active on the dash. A less mechanically inclined person might see the tire pressure sensor light as more serious than it is.

Justin D. 
Rating:
5.0

Keep it up guys

FAWAZ A. 
Rating:
5.0

Customer did not leave a comment.

Emily B.  |  First Impressions 
Rating:
5.0

The rental rate for the trailer was reasonable and the trailer was very heavy duty (which I appreciated). Would definitely rent again.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

I could not check in the equipment myself because the app wasn't working. The lady came right out to help me get checked in very promptly

Nicole J. 
Rating:
5.0

Customer did not leave a comment.

Rakesh S. 
Rating:
4.0

Exterior of trailer was really beat up. But interior was clean, tires were OK, and everything functioned OK. Exterior condition of the truck made me question if the wheel bearings had been maintained, however.

James D. 
Rating:
2.0

Arrived at 9:00 for scheduled installation. Employee told me to come back at 11:30 because they were the only one there at the time and couldn't leave the register. If that's the case then why did the online scheduler allow me to select 9:00AM as an option? Also during installation, employee said they couldn't put the plastic shroud back on underneath my car. I explained that that's what I wanted them to do and that it only requires a simple cutout to allow for the receiver to stick through and they still said they couldn't do it.

Beau S. 
Rating:
5.0

I've been renting from uhaul for decades! I never will again! The website is horrendous to deal with, doesn't accept your inputs!! The phone system is even worse if that's possible!!! Chat never got back to me either!! I'm done with uhaul after 40 years !!!John Nelson

John N. 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Young man was very efficient and courteous

Jeremy B. 
Rating:
5.0

Clean & never a problem about the 10 time if used these guys in the past couple of years

STEVEN P. 
Rating:
5.0

I thank you for your service. It was very much appreciated !

peter S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Keep doing what you're doing.

william N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Excellent service

joe C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Thank you very much

DENNIS M. 
Rating:
5.0

Everything is great the way it is there

Kristen A. 
Rating:
5.0

Customer did not leave a comment.

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Not a darn thing!

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

william N. 
Rating:
4.0

Was a little expressive, my mattress didn't fit in my SUV so I tried to rent a truck or van. Online said a van was only available 5 hours from when I looked but after talking to a second employee I was able to get a truck to use. I went 10 miles from pulling out to pulling back into the DEPO. Was less then 45 minutes and cost $40

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Caroline C. 
Rating:
5.0

Customer did not leave a comment.

garry G. 
Rating:
5.0

Customer did not leave a comment.

Dalton W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Great experience

Dan M. 
Rating:
2.0

However, trucks should be better maintained for safety issues.

Lucinda W. 
Rating:
4.0

Car had the low tire pressure warning light on when I got in the car. I told the employee about it but he said don't worry about. I asked if he wanted to check the tire pressure and he said all the cars are checked when they are returned. Also, this was not the location I made my original reservation with it. I got a call the day before asking if I could use this location because there was a concern the person before me might not return the car in time. The uhaul person said it was only 9 miles farther. I said it's going to cost me more in mileage. She then offered to credit the mileage. I then said ok. When I went to pick up the car the next day the employee at the location had no idea that was offered. He eventually did give me a credit for the mileage when I returned the car. Why did she say she was entering the credit on my account when she never did?

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
3.0

Customer did not leave a comment.

Victoria P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

Nothing---the staff was very efficient and friendly. I would use this again and recommend it to friends. .

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Great staff. I highly recommend this location.

Eileen D. 
Rating:
1.0

cant very very poor service felt SCAMMED

Charles O. 
Rating:
5.0

Drop off staff members were helpful.

Khaleeq S. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

The service and the overall experience was amazing. I highly recommend this place and the friendly staff

Mercedes F. 
Rating:
4.0

Customer did not leave a comment.

LISA G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Very easy process!

Taylor S. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
1.0

Customer did not leave a comment.

Taeyana T. 
Rating:
5.0

Excellent service by knowledgeable, well trained personnel. Both pick up and return were seamless, quick,easy. U Haul is the best vehicle rental business of any I have ever used,

KEN B. 
Rating:
5.0

Customer did not leave a comment.

JASONL G. 
Rating:
5.0

Customer did not leave a comment.

Carlo K. 
Rating:
1.0

Had to wait over 2 hours for my truck in a vacant dirt lot, had to make a dozen phone calls to U-Haul. Worst experience ever

Robert O. 
Rating:
3.0

Customer did not leave a comment.

Lewis T. 
Rating:
5.0

Customer did not leave a comment.

Malachi L. 
Rating:
4.0

My third rental in the last year. Each time the windshield (inside) is absolutely filthy. Obviously, wiped with a dirty towel. When the sun hits the dirty windshiels it is almost impossible to see because of the dirty streaks

RONALDD S. 
Rating:
4.0

the people i worked with there were friendly and professional...

David L. 
Rating:
5.0

I've rented here before, easy and friendly staff. The manager has been there for quite a while, he runs things well. Caleb helped me at the pick up and drop off, very efficient and friendly. Thank you

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

The car trailer is very nice to use

Michael M. 
Rating:
5.0

Cant think of anything you did a great job.

GREGORY M. 
Rating:
5.0

Friendly helpful staff.

Daniel K. 
Rating:
4.0

The fellow that runs the Chenango st office, went out of his way, but corporate is a little out of touch. I had a 20 foot scheduled, then they've aid nope, then they wanted to get into a 26 which at gas prices I didn't want. But to make a long story short, the Chenango st guy, went out of his way to get me home. I thank him.

Randy M. 
Rating:
4.0

Only two minor things, when I went out to the truck I was told to bring it back at a 1/4 tank but it was empty and there was only ONE guy at the counter and he was working hard but had a line of people. Also, the inside liner the rubber thing around the door kept falling off. But the employees were really nice, helpful and pleasant to deal with.

Amy K. 
Rating:
5.0

Customer did not leave a comment.

Dale T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark S L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
5.0

Really helpful and very understanding of my complicated situation. Thank you!

Carolyn S.  |  Overall Experience 
Rating:
5.0

the manager was amazing so where all employees

Ernest S.  |  Overall Experience 
Rating:
3.0

The ceiling insulation was coming down it was late and I didn’t feel like switching units

Michelle J.  |  First Impressions 
Rating:
4.0

I found the storage unit to be to small and the ceiling as damaged! I cancelled the storage space yesterday after I left the location and spoke to Lisa a representative and now received this text message. I did not move in, but I would still recommend Uhaul. Now I have been waiting almost 1/2 hour for customer service to confirm my constellation.

ruth i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candace r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

christina n.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

derik b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aeisha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

The woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.

Angela P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaylyn W.  |  First Impressions 
Rating:
5.0

The service the representative gave me was very professional and friendly I would recommend family and friends to use there company

Doreatha M.  |  First Impressions 
Rating:
1.0

After making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn’t leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn’t make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!

Lisa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyshia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  Overall Experience 
Rating:
4.0

Height of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.

Connie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quinn t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  First Impressions 
Rating:
5.0

The staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.

janice f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilya S.  |  Overall Experience 
Rating:
5.0

Manager and staff courteous and friendly.

Caretta G.  |  Overall Experience 
Rating:
5.0

Good experience

Victor S.  |  Overall Experience 
Rating:
5.0

employees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.

Mary O.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Caretta G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim S.  |  First Impressions 
Rating:
5.0

Happy to have chosen this u-haul facility

Brett W.  |  Overall Experience 
Rating:
3.0

No comment

Joshua B.  |  Overall Experience 
Rating:
5.0

Nicest place in the area to store things

TIM D.  |  Overall Experience 
Rating:
5.0

The experience has been a very good one. I have the storage area until January 14th. It is very affordable. Thanks!

Edward C.  |  First Impressions 
Rating:
1.0

Got billed long after left locker, door to lockers didn’t actually work so needed employee to gain access. Wouldn’t call back after they corporate said they would.

Ethan B.  |  Overall Experience 
Rating:
5.0

James, the manager, made the experience easy and pleasant. I will definitely rent with you again.

janice f.  |  Overall Experience 
Rating:
5.0

Great service

Brian O.  |  First Impressions 
Rating:
3.0

It was ok

Sarah C.  |  Overall Experience 
Rating:
5.0

Easy to use and excellent help

Brian U.  |  Overall Experience 
Rating:
5.0

really nice help

steve m.  |  Overall Experience 
Rating:
5.0

Always friendly and customer service oriented.

chad c.  |  Overall Experience 
Rating:
5.0

James Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem

Richard L.  |  Overall Experience 
Rating:
4.0

i only would worry about my daughter being there alone as it seems like a predator could hide there

wendy c.  |  Overall Experience 
Rating:
1.0

The younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Thank you

Maria D.  |  First Impressions 
Rating:
1.0

ceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items

Brian F.  |  Overall Experience 
Rating:
5.0

Quick and easy. Excellent Rep. and storage review. Great service.

Steven C.  |  First Impressions 
Rating:
5.0

Awesome

taisha o.  |  First Impressions 
Rating:
5.0

The staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.

Widline G.  |  Overall Experience 
Rating:
4.0

Great service and protection of my things I had stored there

Anthony V.  |  Overall Experience 
Rating:
5.0

The person who assisted my daughter and I was very helpful

Richard L.  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful.

Cathi G.  |  Reservation 
Rating:
5.0

I will always use this company.

zakari a.  |  Reservation 
Rating:
5.0

just WAY to hot

susan s.  |  Overall Experience 
Rating:
5.0

Great customer service.

john w.  |  Overall Experience 
Rating:
3.0

Hi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.

LISA V.  |  Overall Experience 
No reviews have been submitted for this location.

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