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MICHAEL TCustomer Reviews for U-Haul Moving & Storage of Binghamton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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JAMILA AVery helpful staff
WILLIAM Wthe staff were super nice and helpful!
Sara B | Overall ExperienceGreat service
Melinda SStaff was very helpful. The process was easy and quick.
FRANK JThe guy that took care of me was a really nice guy you should hire more people like him
RICHARD RGeneral manager is very fast and efficient . Helpful and polite .
shadedria B | First Impressionstruck given to me had a missing gas cap. i covered it with aluminum foil. I did mention it to the rep and I did get a credit towards my overall bill.
Kathleen PHad reserved a trailer and it was there clean and ready. I had it for 1 day 1 hour and 40 minutes and was charged for 2 days. No biggie I guess, just a little surprised there is no leeway.
JAMES MWe've rented here several times this year and have mostly had good experiences. Today the staff at this location were rude and argumentative. We did the rental process on the app and were told to pick up the keys inside. When we went inside and said as much to the staff member, he tried to tell us we didn't have a reservation several times until he understood we were just trying to get the key. We left after getting the key and a couple hours later we pulled into the lot next to the parking spot to take the pictures and submit the return on the app. The staff member that gave us trouble before was yelling at us while we tried to take the pictures and complete the return. We told him we are completing the return on the app as we've done several times. Shortly after a man claiming to be the manager demands we leave before we completed the process, again being argumentative, rude, and refusing to listen to anything we had to say. We've done this process several times now and have never had problems until today.
Christopher HJose was extremely kind and extremely helpful
Allsion S | First ImpressionsNothing. Doing fine.
PAUL AJessica was very very helpful
Kenneth P | Overall ExperienceEverything was outstanding. They genuinely go above and beyond.
anthony c | First ImpressionsNot very much oh maybe a cup of coffee however the people who took care if me were very nice and very professional
HARRY RI feel it a little expensive for such a smalls space ,that is America for us . pay a lot for a little so I guess it’s all ok
Benjamin B | First ImpressionsNothing. Christian deserves a raise. He is an excellent employee.
AHLPHEH OThe lighting, at least in my unit, was terrible. I had to bring my own lantern. The staff is wonderful -- very helpful and friendly in every way.
lavinia a | Overall ExperienceBetter explain how the pricing works, prior to the customer beforehand!
NORMAN Dwill always rent from this location
JOHN MWebsite said site opened at 7:00 but none was there. Bad neighborhood too.
Jackie HMy experience, in general, was very good. The manager was very attentive and friendly. The only exceptions: The driver’s seat, seat belt connection was faulty and I received the truck with less than a 1/4 tank of gas. Luckily, I used the truck locally and only put on 5 miles on the truck.
KAREN SWhen first entered establishment was receive in a very uninterested way, second, inform me that my card was declined . He had to put information in manually, , which I informed him since my card has a chip. Due to fraud, it will not work unless the cart is inserted into the machine. Which it was, and there was no problem after that.. i would definitely look into this establishment and their practices. When it comes to money transaction..
WILSON DNone
larry hManager Jose was helpful and kind throughout the entire process. He understood our short term needs and worked with us to get exactly what we were looking for. He assisted in locating local resources to help us move items to the storage unit, answered all questions quickly and assuredly, and was extremely helpful on the move out date. We would recommend the facility very highly thanks to his kind customer service.
meggin j | Overall ExperienceI would recommend this to anyone and let them know that I had an excellent experience with you
Cheryl SThere was no mention of an extra charge for return after closing time.
KATHRYN Aordered moving mats and they didn’t let me know until i came to pick up the truck that they didn’t have any available- truck barely had a 1/4 tank of gas- and the brakes went to the floor.
JACQUELINE AI didn't receive my receipt at the end or what I was supposed to get back from my deposit. I was $10 less.
FAITH EGreat Job Guys!
Paul S | First ImpressionsThe gentleman that handled my renal wasnt much of a morning person. Borderline rude. When I returned the truck later on he seemed to have had a good attitude...Customer should not be made to feel as if they have to walk on egg shells....Drivers side window visor did not clip in and kept falling into line of sight while driving. Warning light lit on dashboard
EDWARD MWas easy and convenient
DANIEL LGreat experience. Completely paperless. I never even had to get out of my vehicle to return the trailer.
GARY GQuick and easy pick-up and return. Trailer worked great.
KEITH EEverything was good
Serhiy MThank you for giving me just what I wanted and needed. I'll be back.
STEPHEN MPerson who helped me was terrific!
PETER MThe staff treated me very nicely and were helpful. Thank you
MAXWELL GProcess was easy. The truck performed better than expected. It was great to have Bluetooth for 900 moke trip.
WILLIAM JThe person who handled my rental at the location was very pleasant and very professional. Was impressed by his overall demeanor and knowledge.
PAUL TChristian was very pleasent to chat with and very helpful hooking up. He's a great guy to do buisness with and i have to rent more equipment from him and u-hall. Oh i don't know Christian only thru U-Haul
JOHN MI can't think of anything
DONALD WQuick and easy drop off
SHANE REric iknows his stuff. Minimal wait. All around good crew.
PETER LGuy was great, did a really good job
Jacob RStaff is the best!! In and out blazing fast,super friendly.
KEITH GEmployee was very helpful...knew his job well and very professional
MATTHEW TChristian is the best !! Personable and efficient AND happy to be there!
KEITH GCustomer service is always top notch at this location. Even when they are short staffed they are able to provide quality service. It is apparent that the management is doing their job at this location. Will be using this location next time.
JAMES BNothing
STEVEN LAt first on 12/29 we tried vestal NY location and we did not have a reservation. This was a last minute decision based on rainy weather. Vestal didn’t have anything available but the super nice girl went out of her way to send our info to the Binghamton/chenango st facility.. The young man who helped us get the truck was friendly and fantastic! Explained everything, didn’t rush us, and used our names when he spoke. We just needed a few hours rental and upon our return he greeted us with a “Welcome Back”. It meant a lot to us to have these two friendly people helping yesterday because our mother recently passed away and moving her furniture was emotional for us. Absolutely would recommend both uhaul locations. Thank you.
CAREI AEverything was great. Eric was very helpful and supportive throughout the rental process.
CETERA WWe have used this location many times. It is always well stocked and the staff friendly and helpful.
MICHAEL RFriendly and professional
MICHAEL KPrevious renter smoked pot in there. Stunk. Reserved a 26’ foot and had to settle for a 15’ which meant extra tris. Couldn’t get everything
MELISSA BEasy online reservation and easy check in and out.
TIMOTHY PService was fast and friendly!
R HProvide drivers to move customers who are seniors or who don't drive.
James BLocation was nice but I didn’t sign up to rent from this location it was given to me. I didn’t want to rent from this location because it was far out of The way to get to and from there.
NEAL HMore equipment availability
DAVID PReal simple to rent and pickup
KORY FCustomer service was very friendly
TRACY BNothing at all. Very friendly and personable staff.
STEVEN LGreat storage unit and service
Salman Z | Overall ExperienceYou need to put lights inside the storage unit to be able to see.
Kristi s | Overall ExperienceJason and his Vrew at a Binghamton are the best ever and I’d recommend him everyday to anyone and I take the extra 5 min drive then go to that thief Of a general manager Justin from Jc .. the drive is worth the knowing that no one is stealing my property
Tieshea T | Overall ExperienceThe staff was very helpful and polite and professional.
Lewis V | First ImpressionsI had a pleasant encounter with everyone at this Facility. Thank You..Paula Patrick
Paula P | Overall ExperienceThe Staff is Friendly and Very Knowledgeable.
Paula P | First ImpressionsAlways get treated great Jason is very helpful and always professional
TIMOTHYL D | Overall ExperienceManager at the Chenango Street in Binghamton is excellent!
LORI H | First ImpressionsAnd very friendly and helpful
JUDITHLORRAINE C | Overall ExperienceEric was so helpful. I was nervous about how the process would go, he assured me I would do great :) moving is really stressful and exhausting, I am so glad I chose this U-Haul for my services because they helped make the process go as smoothly as it could possibly go. Thank you Eric!
Allison H | First ImpressionsAlways a great experience at this location 5 stars all around *****
TIMOTHYL D | First ImpressionsThe staff is absolutely amazing at this location
Tieshea T | Overall ExperienceThis facility kept my things secure but also had homeless people frequently staying inside of the storage facility. On our move out day we saw a couple bringing suitcases into the storage facility and no one from Uhaul did anything about it. I am thankful for having the space to store my things for a few months but based on this experience I most likely will not be back.
Bryan N | Overall ExperienceMouse/ roach poison traps all over, door not securely shut, elevator dirty, tiny, and full of cobwebs, and storage rooms not secure. I never ended up moving my stuff in because the space was not safe.
EPIPHANY M | Overall ExperienceEveryone was very nice to people were expecting me. They had a place for me to put my stuff. It was easy, easy access. I had lots of help and got it out of there just as easy. Thank you for the experience.
JAMIE C | Overall ExperienceKeep up the great service!
Lou F | First ImpressionsThe staff there went above and beyond to assist with helping me get a storage unit. Very helpful and knowledgeable thank you again!
MARIA A | First ImpressionsThe unit that I rented could have been cleaned better before I moved my things in. Simply sweeping the floor would have helped this unit look more appealing to me at first glance. I will make sure that I clean my unit before I turn over the rental to a new person.
Bryan N | First ImpressionsWell firstly I moved out of my storage on 3/1/23 and it’s says I moved out on the 5th which is not true at all . They tried to charge me for the month and a late fee when I was already moved out . Move in was okay but when I was alone in the facility days later their was a clearly drunk and high man walking around watching me . The door to the building does not close unless you slam it shut . The unit is big but not clean and it’s open at the top so literally anyone can break in if they climbed over it . I was told I would be given a lock which I paid for and there was no lock inside my unit when I arrived . Elevator has been broken for weeks so imagine trying to move out going down 3 flights of steps alone with spiders right above you’re head . Overall not a great experience and I’d only rent again if I absolutely had to .
Madisyn M | Overall ExperienceEveryone at this store have been very helpful and making sure that all your needs are met.
Shannon A | First ImpressionsJason goes above and beyond!
arlene p | Overall ExperienceI Had Jo Problem Thank You Very Much. Your Staff On Chenango Binghamton Was Great.
Michelle W | Overall ExperienceAll my property was in excellent condition .
elena f | Overall ExperienceJason and his crew were always cheerful helpful and professional.
Robert J | Overall ExperienceStaff were very knowledgeable and friendly, I dealt with 3 different members of the staff and all were very helpful during our use of the facility.
Mark W | Overall ExperienceStaff was helpful and pleasant. Location was well kept, Storage unit was clean.
Mark W | First ImpressionsStaff very friendly and very helpful excellent experience
Thomas S | First ImpressionsThe worker put in my name and contact name wrong very rude at the store when I called them over it
Charlotte S | First ImpressionsReally helpful and very understanding of my complicated situation. Thank you!
Carolyn S | Overall Experiencethe manager was amazing so where all employees
Ernest S | Overall ExperienceThe ceiling insulation was coming down it was late and I didn’t feel like switching units
Michelle J | First ImpressionsI found the storage unit to be to small and the ceiling as damaged! I cancelled the storage space yesterday after I left the location and spoke to Lisa a representative and now received this text message. I did not move in, but I would still recommend Uhaul. Now I have been waiting almost 1/2 hour for customer service to confirm my constellation.
ruth i | First ImpressionsThe woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.
Angela P | First ImpressionsThe service the representative gave me was very professional and friendly I would recommend family and friends to use there company
Doreatha M | First ImpressionsAfter making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn’t leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn’t make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!
Lisa E | Overall ExperienceHeight of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.
Connie S | First ImpressionsThe staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.
janice f | Overall ExperienceManager and staff courteous and friendly.
Caretta G | Overall ExperienceGood experience
Victor S | Overall Experienceemployees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.
Mary O | Overall ExperienceGreat customer service!!
Caretta G | First ImpressionsHappy to have chosen this u-haul facility
Brett W | Overall ExperienceNo comment
Joshua B | Overall ExperienceNicest place in the area to store things
TIM D | Overall ExperienceThe experience has been a very good one. I have the storage area until January 14th. It is very affordable. Thanks!
Edward C | First ImpressionsGot billed long after left locker, door to lockers didn’t actually work so needed employee to gain access. Wouldn’t call back after they corporate said they would.
Ethan B | Overall ExperienceJames, the manager, made the experience easy and pleasant. I will definitely rent with you again.
janice f | Overall ExperienceGreat service
Brian O | First ImpressionsIt was ok
Sarah C | Overall ExperienceEasy to use and excellent help
Brian U | Overall Experiencereally nice help
steve m | Overall ExperienceAlways friendly and customer service oriented.
chad c | Overall ExperienceJames Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem
Richard L | Overall Experiencei only would worry about my daughter being there alone as it seems like a predator could hide there
wendy c | Overall ExperienceThe younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Thank you
Maria D | First Impressionsceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items
BRIANWILLIAM F | Overall ExperienceQuick and easy. Excellent Rep. and storage review. Great service.
Steven C | First ImpressionsAwesome
taisha o | First ImpressionsThe staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.
Widline G | Overall ExperienceGreat service and protection of my things I had stored there
Anthony V | Overall ExperienceThe person who assisted my daughter and I was very helpful
Richard L | First ImpressionsStaff is always friendly and helpful.
Cathi G | ReservationI will always use this company.
zakari a | Reservationjust WAY to hot
susan s | Overall ExperienceGreat customer service.
john w | Overall ExperienceHi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.
LISA V | Overall Experience