Equipment could be kept in better conditions. The trailer’s roof leaked water and not all the lights worked.
LUIS DCustomer Reviews for U-Haul Moving & Storage of North Sarasota
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Happy to be here and pleased with the convenient location and hours
Matthew B | First ImpressionsU-Haul changed my reservation to another location 3 hours before my scheduled pick up without notifying me via text or email of a call. I did NOT request a change. I arrived at my location and was on a timeline so it was upsetting to hear I needed to get in my car and drive 30 minutes to another location. Lucky for me Matthew saved the day and was able to process me out of this location as I originally requested. Matthew went above and beyond to help me out and get me on the road timely. Please acknowledge his efforts on behalf of UHaul. He is a great representative for your company.
Susan MGreat service. All was perfect
JOHN MWe had to wait a bit to be helped due to level of traffic and available staff, but once we were engaged, the experience was great.
Carla B | First ImpressionsThe truck could use a tune up. It made a high-pitched noise when going past 50 mph. Staff were helpful and friendly.
Steven RAll process was smooth from start to finish.
GUERIN JIn general the experience was great. My only feedback is that when we reached out to the local UHaul location to get a better understanding of the delivery because my son was moving here from out of state and we did not know until we arrived that the apartment complex had a security gate. When we called to discuss and try to understand what we needed to do to communicate with the driver about entering the property that they would need to go to a different gate the lady we spoke with was pretty rude and said we can't deliver there. She interrupted me several times and would not let me get out that there were other gates the truck could come thru. Fortunately, on the tracking we saw where the driver was and it was clear he had delivered to this property before and was going to the back gate not the security gate. We connected with him when he texted and he was wonderful. Maybe the lady in the office was having a bad day but she was rude.
RENEE YThe staff was very polite and extremely helpful
JACKIE JThe people at this location are not nice. And the worst part is they send this old man out to connect a trailer to my rig. He is clearly far too old to be getting down on his hands and knees. This is the second time I have had to be the one to connect the safety chains and the wire assembly. He leans all over my car to get down and back up. Extremely unprofessional and now I have to wash my rig again from his grubby fingers, just lucky he didn’t scratch or dent it. I shouldn’t have to pay anything since I’m the one doing the work.
JUSTIN BManager wasnt friendly. Also Overcharged me from my previous quote that I got from another location which I presented to him. Previous location was more accommodating however they had no available trucks that why I was compelled to proceed to this location.
VICTOR JGreat group od employees. Have used them for multiple toad and storage rentals + propane.
Jonathan W | Overall ExperienceThis review is regarding the movers that Uhaul assigned to me - Lack of communication, movers arrived five hours late. I have unloaded three pods with the same items by myself in three hours. It took these two five hours for four pods, they were drinking and high, damaged multiple boxes and pieces of furniture in addition to damage done to the apartment walls and flooring (cracked floorboards from dropping furniture). They also walked around the apartment complex hitting on every woman, including following one to her apartment door.
Nathan PHad a really great experience David is a National treasure went above and beyond to accommodate my last minute drop off location change. Made a huge impact for me. Thanks
DEBORAH HNone at this time, great truck and great staff!
MATTHEW BBrought tow vehicle in for check before getting auto transport. They said everything was fine and tightened up the 2 5/8” ball. When I came the next day to pick up transport, I was told I needed a 2” ball. So I had to change out the ball. Also, the receiving location said the transport had the wrong ID # but plate was correct. So that took additional time to sort out.
SHAWN BExcellent customer service. The Auto Transport rental was a last minute decision but U-Haul of North Sarasota made the process seamless. All the staff were friendly and extremely helpful despite the stress of dealing with their computer system being down the day before.
DONALD GFire your entire staff at this location. One on drugs, the other pouting like an infant. Neither checked in my trailer the next day had to call corporate to get it trashed care of. Will not be back to this location.
JAMES HI RESERVED a 15 ft ramp truck and APPLIANCE dolly to pick up a refrigerator. I get to the location and I'm informed they don't have the dolly. The agent called another location and they also did not have one. Luckily my friend had a hand truck that we used to improvise. The move took 2 hours longer. Why why why do things like this happen and then for the agent to shrug it off without even an apology, free miles or a discount. Not my first time spending money with Uhaul but will look elsewhere next time.
Eric CComplete shit show , still haven’t settled my bill .can’t get a call back from supervisor ( Scott columbe) . Trying to charge for stuff I didn’t get . Trying to charge for fuel when I returned the truck with more gas than I started with . I’ve used u haul many many times but probably will not ever again ..
Frank KThe guys that were in the office when we rented was great
DARLENE HWe moved recently and there isn't a convenient U-Haul Storage in the area so we had to rent with another company which doesn't compare . My husband and I really enjoyed everything about the North Sarasota location. We never had a problem or issue in the three years we rented there.
Stephanie g | Overall ExperienceTwo of the employees need to be drug tested - manic, glassy-eyed, constantly talking, definitely on something. But "Dave W." was about the worst person I ever had to deal with. Openly hostile and apparently disgusted that I was there. I was polite and courteous through the whole ordeal, as I just needed a trailer and was unaware that there was another location further south. Between the ineptitude inside and wasting time finding the assigned trailer on the lot, 45 minutes to pick up the trailer. And there was only one other customer at the time. Absolutely the worst.
Steven MThe reserved trailer wasn't available but the next larger size was provided. More than we wanted to haul, but they were helpful.
LISA AAll the people I dealt with were very friendly and helpful. My only complaint is that the truck's passenger side door did not seal well. There was lots of wind noise during the trip. Otherwise very good experience.
MARC WLittle bit of miscommunication with the drop off personnel. Took awhile to get checked out but went fine overall.
MICHAEL CVery friendly and helpful service
Victoria DI should not be charged for a Whole month of the uhaul boxes Since I was charged on May 12th and they picked up the boxes on May 14th. So i put in a case and would like to have the $115 for each box refunded
William CCould not get the heat and air working properly
CHARLES LUHAUL SENT THE WRONG U-BOXES to my home on moving day. It was pouring rain. We wasted 2 hrs waiting to get the correct boxes. Not good.
Dana BThey did not have the trailer I reserved on site. Had to wait 2 hours for them to fix a flat tire and had to return the trailer back to Sarasota vs the drop off in St Pete, which is what my reservation was for an Extra two hours driving to return the trailer for that also. Then they would not offer the $50.00 guarantee as stated on your website if the reserved item is not available at pick up or any compensation for my inconvenience.
John HThey were helpful at check in and somewhat efficient once it was your turn. But not great at communicating to people as they come in to form a line etc. It looks like 2-3 checkin counters but only one person doing checkin and one prepping rented equipment. But did their jobs well enough. My equipment was available and ready this time and each time except for once in the past. I rent a trailer twice a year to move my daughter in and then out of school each year.
Daryl HIt was a big help to an unexpected situation. Have a place to store items from our previous apartment. Thank you so much!
DANIEL S | Online Move InI would never recommend uhual I booked a location and that location was changed which cost me an extra 25-30 minutes
Kevin MHad some communication issues which were resolved. Differences between website and telephone support created some issues.
DAVID DMy original pick up location was at the 4861 S Tamiami location. When I arrived they informed me that they did not have the equipment and I had to go to the 7850 N Tamiami location. I was not notified of this change prior to my arrival at 4861. The person at 4861 did not apologize or explain why this happened or why I was not notified. U Haul asks for feedback. It appears the folks working at 4861 do not really care about good customer experience. I realize things happen, but this was not handled well.
SAM V2 staff offered different opinions on need to stop at Weigh Stations w 15' rental. customer shouldn't have to guess at this when on the road.
PETER BTodo estuvo bien solo que no se porque era tan pequeño el trailer
YOEEL LGreat service yet again!! The crew at this location are very helpful and friendly!!! I’ll be back whenever I need another U-Haul ⭐️⭐️⭐️⭐️⭐️
Joel RVery helpful staff
MADELYN A | Overall ExperienceAgain, super helpful checkin agent.
Gordon OGreat staff especially Rachelle and Veronica-they were always so kind
ALEXANDER Z | Overall ExperienceGreat experience. Great staff. Very helpful, I’ll definitely use them again!
LUKE SAtenderlo como lo hicieron con migo .. soy muy amable muchas gracias
DIANA MThe AC only worked intermittantly
Andrew MAlways talk face to face with a U-Haul representative. DO NOT use 1-800-GO-U-Haul reservation phone. They changed my reservation request to another city. For 2 days I tried to rent a truck at that location. No success. Went into 7850 N Tamiami Trail, Sarasota FL, spoke to the representative face to face, and the representative apologized for my trouble, got me a truck right away, and I was on my way. I WILL NEVER EVER call that number again.
Barbara TThis is a clean well-managed facility.
John M | Overall ExperienceThree very nice employees Thursday
SHIRLEY MThe personal were fine. Tha equipment was not up to usual standards.
Albert Dgreat service
Bradley KThe people at the location were fantastic to work with and were very friendly and helpful.
Gary SUhaul workers need to be more aware when handing over a vehicle to renters. They need to check and do a walk through, with each vehicle first. I received a vehicle that the AC was shot and the vehicle was overheating. The vehicle system read needs oil change 7850 S tamiami trail Sarasota by the airport.
Frankie RAll staff were very nice and responsive and it was an all around pleasant experience . Thank you
Clifton C | Overall Experience100% Customer Service
TURNESE MThe person that helped me first was super rude!! The second person was outstanding!! The reason I said I wouldn't recommend is due to the service provided by the first person.
MICHAEL SEntire counter staff is excellent here. Great personalities and very willing to help.
JONATHAN WDavid lacks communication skills.
JAMES CParking better nextime
JAVIER R | Overall ExperienceThe lady at the counter was very nice. Really helpful. I wish I had remembered her name.
BRIAN SThe young gentleman that checked me in and handed the keys was excellent…. Very polite and helpful…. And I loved his bright orange U-Haul beanie Thank you
KEVIN Gvery friendly and efficient
RONALD JThe gentleman that took our return was very personable and professional. Thank you!!
DEBORAH TThe woman at the front desk was great. Very quick and friendly. The guy who checked me back in outside was extremely rude, looked at me like I was an idiot when I followed the ARROW TO THE RETURN LANE, and he waved me to another lane. As I waited for him to further acknowledge me, I realized I had forgotten to get gas, so when he came over I told him I was going to do so and come right back and he said, good, I have to do an assessment anway, and he walked away. I drove off, put gas in the vehicle, came back, and pulled into the lane he had previously and rudely waved me toward, because God forbid I get more attitude. Oh my GOD, that was the wrong move. He jumped in front of me, made the STOP motion, the "NO NO you stupid little child" gesture, the backup motion, and pointed to the first lane he had originally waved me away from. All using very hard gestures, I was waiting for the middle finger, but that was inherent in his attitude. This man's behavior really pissed me off.
MARY MColstan was great
TAN Avery pleased for the services we had with uhaul.
LETICIA R | Overall ExperienceNothing. Veronica was courteous, helpful and cheerful. She was a breath of fresh air! Equipment was clean and ready to go and service was awesome. Thank You!
VINCENT Gstaff and equipment were top notch 5 stars thanks
WILLIAM ZVeronica was a huge help and a joy to work with. Folks at this location were on it and took care of me.
SCOTT GThe gentleman recieveing my truck return was rude and disrespectful. Asked my if I can read the directional sign because I pulled the truck the wrong way. I pointed out to him that the sign was not placed correctly and I was following the arrows. He adjusted the sign. Then in a disrespectful and loud tone told me to go back the the truck cabin and leave the keys as I was trying to hand him the keys. Poor customer service and a bad experience for your location.
Robert LVery good got all we needed at your facility
JOSEPH KThe uhaul personel (lady) was very helpful,showing the facility and how to access building.
Randy D | Online Move InExcelent
GUILLERMO SThe customer service received from Veronica was excellent. She was very helpful and friendly.
Erica M | First Impressionsthe woman that checked me in, valerie, was very professional and helpful. her attitude and demeanor were refreshing and i appreciated her assistance. the storage space is up to our needs and it all worked out great. thank you
Clifton C | First ImpressionsExcellent customer service support👌
LITTLE R | Overall ExperienceExtremely helpful!
Nina H | First ImpressionsVery professional and knowledgeable
JOSEPH K | First ImpressionsThank you everyone at north trail store you guys are the best ..
KELLY B | Overall ExperienceEmployees were the best people I have ever met at workplace. Huge facility, very tidy
PAVEL K | Overall ExperienceStaff knew their stuff and helped in so many was. Was great
ROBIN J | Overall ExperienceThank you all. Your entire staff made all the difference.
Josie B | Overall ExperienceThe staff was very knowledgeable and helpful.
nadine l | Overall ExperienceNo air conditioning, no help from staff. Rodent droppings in unit.
bonnie V | First ImpressionsThank you. Staff were great. Very impressed.
DONALD D | Overall ExperienceThe person who helped us was great. He was professional very friendly. Why is some of this survey in Spanish? I don’t speak it and can’t read it.
JACKIE W | Overall ExperienceI love the service of U Haul, you are absolutely fantastic
Josie B | First ImpressionsI had used this U-Haul storage location for 5 years and have been very satisfied with the facility and staff. Very clean, items secure, climate controlled as promised, staff friendly and helpful. I would recommend them to anyone. Roy Sarasota, Fl.
Deborah A | Overall ExperienceVery good service, all the time.
norma s | Overall ExperienceMove In
Marlyse T | First ImpressionsParking situation for the storage units is abysmal. Random cars seemingly parked there for hours if not all day on multiple occasions, didn’t seem like someone parked to work on their unit but just parked and left. Trailers and trucks and u-boxes everywhere by that parking makes it difficult.
Colin A | Overall ExperienceAll the employees I interacted with were nice and friendly and relaxed which made me relax. You might pay less elsewhere but you may not be treated as well.
PETER A | First ImpressionsThe staff are extremely pleasant, helpful and efficient. The storage facility was always clean and easy to get in and out of. 100% recommend. I moved from out of state. They were quick to help unload my car so I could get items into storage. I also rented a truck to move items from storage to my new home. The rental was available at the time reserved and clean.
ron p | Overall ExperienceKeep up the great equipment and vehicles and lovely helpful staff!
Matthew B | Overall ExperienceI found the process to finalize the rental of a storage space VERY frustrating. I worked with Scott Coumbe to start the rental process. I tried to complete the reservation using both the computer and android application, with no success. I kept getting a message of an error but no indication of what the error was. The message seemed to say the cc code was missing or wrong but that wasn't the case as I tried two different cc with the same result. My reservation was a free first month. The online payment system doesn't seem to be able to deal with this. As a customer, I don't know what the problem was. I also talked with customer service. The lady said she called the store. In addition to the payment problem, I asked about the insurance requirement. I was told I didn't need to bring in any documentation yet when I was at the store & finalizing the process, I needed the insurance information. Noah (in the store) completed the paperwork. I apologize for him to receive the brunt of my frustration with the whole process and this whole experience was not what I expect from UHaul. The rating for "Was the staff friendly and helpful?" was not based on Noah but based on the whole process. The "Would you recommend this U-Haul storage facility to a friend?" is a maybe answer but wasn't a choice.
Dottie D | First ImpressionsExcellent Service
Gopal R | Overall ExperienceThe experience I had from day, one of April 2023 to June 1924 Uhaul storage facility was at Point. The staff was helpful. It was clean easy access of going in and going out a lot of lights. They had enough carts so you can move your merchandise rather easily, and the location was a very, very good spot, thank you
Freddy D | Overall ExperienceI would highly recommend the storage facility, clean, and helpful staff
Thomas S | Overall ExperiencePrice is high.
john e | Overall ExperienceThe staff was so kind, I'll tell my friends to use my place get a uhaul and storage. They are great !! they go out of their way to help.
wanda a | First ImpressionsTerrible company. Terrible service. Would never recommend. Awful employee called me and harassed me via long voicemail then follows up with a brief phone call after I was gone and had stopped business with your company.
Michael J | Overall ExperienceLocation is convenient near SRQ airport and facility is clean and well lit. Alarm system works well for knowing timeline of coming and going with entry card swipe. This place is run well and I have seen very low turnover of personell here in the year plus I have been a customer. Great work to all involved they just do their jobs and get it done.
john p | Overall ExperienceHad a pleasant experience from start to finish. Thank you!
Hector J | Overall ExperienceKelly is amazing Great staff Great experience!
cheryl f | Overall ExperienceCecil was very kind and professional
David H | Overall ExperienceVery professional prompt and also very grateful for the fact that they gave us a military discount that k you for supporting our troops will definitely recommend you guys to all .☆☆☆☆☆☆☆☆☆☆
gilberto r | First ImpressionsI wasn’t satisfied with the storage I had at first and this location gave me the storage I wanted at the last minute.
Pamela G | First ImpressionsPricing for the units could be averaged by other storage facilities in the area…a little pricey.
Stephanie C | Overall ExperienceGreat place!
Lynn M | Online Move InThis is a great location
Joe R | Overall ExperienceDid not like the way that they raise my rates every month and didn’t tell me started at 186 and went up to 207 so was not happy about that I need to be more communication and just not satisfied with that and that’s why I pulled everything out
boonie l | Overall ExperienceExcellent experience
John S | Overall ExperienceWe lost our key. An employee helped us get into our unit.
Joanne F | Overall ExperienceHave used the facility a couple of times. Very professional and helpful.
John A | Overall ExperienceThecwhole staff was very friendly, standing out site Manager, wonderful with customers, very profesional, Facilities very Tidy & services very well organized, little waiting service time, very supportive on onboarding facilities & equipment. Thanks Kelly Mcnitt
IVAN L | Overall ExperienceNo matter what I been thought it differs that nobody in that business have no patient and what so important to give away people's value stuff that so bogus what if I want to Thank you being patient give you a gift as a reward more than low price as a best rewards a Thank You mail as a God gift more than prices um, I appreciate it and I hate people have no patient God don't appreciate it and 2 thumb down. Yall have nice day decue up
Elizabeth B | Overall ExperienceCould not have been more friendly or helpful, great experience
John S | First ImpressionsGreat facility. Clean and the staff is super helpful.
Todd Z | Overall ExperienceEverything was amazing, just wish there had been 24 hour access without having to call.
seth w | Overall ExperienceThe storage facility isn’t 24 hours and closes pretty early to not have access to my things
Tamara T | Overall ExperienceGreat clean and excellent staff
Joseph F | Overall ExperiencePerfect location and clean
karin j | Overall ExperienceThe bugs could’ve been under control a little better. It’s a little cockroaches were pretty bad.
William C | Overall ExperienceVery happy with rental. Only negative was the ability to call and talk with someone at the facility ... always rolled to call center.
Bruce Z | Overall ExperienceVery secured and very clean environment
Patrick m | Overall ExperienceMr Kelly, Marques, and their whole team have been absolutely wonderful to our little family. The facility is well lit and air conditioned well.
mandy S | Overall ExperienceThe owner of the location was very rude and dismissive when I ask questions regarding the unit. Very unnecessary to say the least. I will definitely make sure NOT to recommend this location too anyone. We all should be treated with respect and show alittle bit of professionalism!!! Very disappointed in all levels during multiple enaction with the owner!!!
TARA C | Overall ExperiencePerfect experience. I’ll be back if needed.
Bill E | Overall ExperienceI was supposed to get a free month but did not. Everything else was great.
Alice H | Overall ExperienceThere was two young men working on Monday the 27th that we courteous, kind, and extremely helpful.
Michael K | First ImpressionsGuys were always helpful with any questions and help with my lock once , def recommend these guys ,
Virginia S | Overall ExperienceNick and TJ did an exceptional job moving my things into storage. Handled with care and made everything fit perfectly. They were extremely professional and efficient!
Brahm S | First ImpressionsThis place is super clean. The staff is friendly and helpful.
Matthew J | First ImpressionsGreat staff. Friendly, helpful and supportive.
Courtney N | Overall ExperienceAs always you are head and shoulders above the competition!
PAUL E | Overall ExperienceThe facility seems nice enough but I never even got to use it. It says on the website 24x7 and extended hours access but this wasn't the case. Nobody told me even once after speaking to three schedulers who were clearly aware of my drop off time for the truck that I would be using the same location for my free month of storage. I work night shift so im up usually from about 7pm until roughly 11am. So I was pretty annoyed to have a rental by the mile uhaul and show up to unload everything during my move only to find out I can't access my storage unit because it's midnight and my truck needs to be returned in two hours. So I had to find a storage unit that was available for move in that lat e at night and pay for it. Xpress storage was great, affordable, secure, and entirely self service.
Dominic L | Overall ExperienceI am sorry to say I left because i was paying extra for night access and when followed in by a person who didnt slide access card, then threw a fit because I asked to slide card for my safety, the manager did nothing to protect my safety. Kelly McKnitt, response was poor as a manager and unsafe. I will not use Uhaul again for storage at this facility untill new managers exist. Very dangerous be careful if you store here
Cynthia K | Overall ExperienceOffice staff are amazing!!! Thank you for all of your help! Location, access, customer service are all 5 star worthy :)
Jennifer C | Overall ExperienceN/a
christina d | First ImpressionsClean, well-lit, and very accommodating staff!
Frank L | Overall ExperienceVery neat and clean, friendly management
Randall S | First ImpressionsI don’t know what your policy is but since I was paid until the 26th of the month you might have refunded part of the rent. Overall it was a good experience
teresa w | Overall ExperienceOnly one grumpy of man that works there that I normally avoid. He is kind rude!
Kathy C | Overall ExperienceVery friendly and helpful lady helped me check out. Really appreciated that.
Brian S | Overall ExperienceWe were very happy with everyone. The storage area was always very clean and safe!!
Oliver S | Overall ExperienceWould definitely recommend this location. Great location, facility is kept in clean and orderly fashion, and the staff is accessible and helpful.
Frank S | Overall ExperienceGreat place. Always clean and well maintained
Craig P | Overall ExperienceAll the young people had ecellent service except an older guy name Buddy he has not a good attitude with me, very grumpy person to be at customer service.
Adriana J | Overall ExperienceVery Nice and helpful people
Adriana J | First ImpressionsTrailer we used performed perfectly. Thank you
Brian S | First ImpressionsThe Team at Uhaul Sarasota were always professional, courteous, and helpful. I’ll be back.
Timothy R | Overall ExperienceWe had a huge issue with the general manager Kerry McNitt. I am waiting on a refund of my October rent as I cleared out on 10/1 but tried to clear out on 9/30 but was not allowed due to GMs failure to use emergency equipment so we could Have access.
Sara H | Overall ExperienceStorage was broken into no help from the front office I truly believe the office staff did it if the place was secured and alarmed I will never use this storage again or any storage for this matter how I pay to have my stuff stolen SMH
Regina C | Overall ExperienceFriendly staff, very helpful and provided needed assistance when I asked. The facility was fully air-conditioned, with clean restrooms and plenty of carts to be used for moving your stuff in and around. Highly recommend this facility to anyone I know who is looking for an excellent storage place.
Jeremiah L | Overall ExperienceN/a
Princess S | First ImpressionsVery friendly and helpful staff, with clean and accessible units. The hours are very convenient, matches hours that are useful. Thank you.
Jeremiah L | First ImpressionsThe two gentleman who helped us were extremely friendly helpful and “can do “! I really appreciated it.
David K | First ImpressionsNormal
Jonathan W | Online Move InU-haul has really improved since the last time I used U-haul storge great job!!!
JIMMIE C | First ImpressionsEl único problema que tienen en ese lugar es que no tienen personal para trabajar y el poco personal que tienen siempre están de malas o están cansados ya tienen con mucha lentitud y hay muchos Costumer o clientes esperando todo lo demás está perfecto me encantó el lugar gracias
Isabel A | Overall ExperienceVery pleased with the whole U-Haul experience. We used the U-Boxes to move from Galveston,Texas to Sarasota, Florida selecting this location because they could accommodate the U-Boxes. From there, we moved into the Climate Controlled Storage and were completely satisfied. We downsized into one of the 2 units we had rented so we are still customers.
Frank S | Overall ExperienceEveryone is so nice and so helpful, would have liked a smaller space but took what they had available. Clean, spacious, perfect. Thank you for such good service
Kathleen M | First ImpressionsBeautiful clean facility. Nice people. Easy access.
Cynthia K | First ImpressionsThe rental units were very clean and safe. However, upon arrival of a 20 hr drive the Rental unit that was confirmed and reserved for me was not available and they weren't sure why it was given to me. Fix that!
Robert C | First ImpressionsI have no friends.
Carl B | First ImpressionsGreat staff. Very helpful.
CHRISTINE U | Overall ExperienceThe air freshener in bathroom is over powering and stinks. A homeless guy on several occasions was trying to sell his stuff or ask for money from people there. Staff is great and facilities have great carts and it’s kept clean
JODI D | Overall Experiencenice facility, directional map to unit was useful. they need a sign at front door to office so people can see where to go inside to do business. All staff were very polite and helpful.
Sharon J | First ImpressionsEverything was great! Very secure and clean. Storage areas are like Ft. Knox.
Kent U | Overall ExperienceThe staff was helpful and friendly. Excellent physical facility. I was very pleased with all aspects of my 6 month rental experience.
mark k | Overall ExperienceVery thorough and efficient.
Constance H | First ImpressionsGreat experience in storing my household goods. The only negative would be the lack of enough employees to work the customer service counter, which is a problem at all Uhaul locations.
michael l | Overall ExperienceVery kind and courteous staff. Very easy process.
Lydia B | First ImpressionsStaff was courteous, knowledgeable, efficient & professional. Excellent facility with well-trained staff. I highly recommend!
John M | First ImpressionsI have had some bad experiences with past rentals and yours has been the best experience of a short term rental so far. Another plus is that it is just 2 miles from our home. I store documents, antiques, instruments etc, during hurricane season since we live near coast and in a flood zone. Items are irreplaceable so I feel safer that way. Thanks for a good storage experience.
Larry K | Overall ExperienceGreat service! Thank you!
Margarita G | Overall ExperienceNice clean storage place
james w | First ImpressionsFriendly staff and accommodating. Very clean storage units !
John B | First ImpressionsEasy In/Easy Out, never an issue and very convenient. On-site folks were always helpful.
James E | Overall ExperienceGreat job
Viet H | First ImpressionsGreat experience
Kenneth A | First ImpressionsThe guy working the front desk named buddy extremely rude an confrontational made my experience horrible he wasn’t knowledgeable at all he was tellin me an other people that they didn’t have rentals when they really did online
Joseph M | Overall ExperienceGreat job guys! Thanks!!!
Patricia P | Overall ExperienceThe staff was great, always trying to help me to see if I needed anything. I wish you had more employees like them.
Christopher E | First ImpressionsExcellent experience.
Heather V | First ImpressionsI booked for a climate controlled 1st floor unit however they did not have it. Not to happy about having to utilize an elevator to go to the 2nd floor.
PATRICK B | First ImpressionsVery good customer service and very helpful workers.
Calota W | Overall ExperienceHay muchas unidades q impiden el accesso ala yarda, procurator tener mas espacio
JAVIER A | First ImpressionsFolks/team at this U-Haul facility were great, courteous and most helpful. Bud, in particular, checked us in, gave a tour of facility, hours operational and assisted with storage access.
James E | First ImpressionsVery happy
karin j | First ImpressionsThey to care of our needs.
NAOMI F | First ImpressionsThe only complaint would be there’s only 1 entrance for all to get in and everyone seems to clog the entrance with cars and uhaul trucks that it’s hard to move in and out during a very hot Saturday — but facility is clean safe and employees very friendly and hard working- thanks
Gillian T | Overall ExperienceMarkus was so nice and helped us so many times! You have a great guy there!!
Patricia P | First ImpressionsCody and his fellow associate were most helpful when I personally confirmed my storage unit on site and asked questions. I had just driven down from PA and Cody took a quick moment to research some extended stay hotels since I asked if he was familiar with any. He and his actions exuded customer service, he took the extra step to drive home that he wasn't just there to push paperwork/make an up sale for the store/U-Haul. Thank you Cody for a warm welcome and helpful sigh of happy relief!
Elyse S | First ImpressionsCustomer service representative was excellent.
Calota W | First ImpressionsNice, clean and cool units with plenty of carts and a huge elevator for large items. Thanks for everything Uhaul. Especially the free month we qualified for with truck rental.
Brian G | First ImpressionsThe storage facility is a nice addition to your rental fleet. Impressed with the design for convenience and accessibility. Rates are fairly competitive
ROCKY C | First ImpressionsThe only reason I didn’t give 5 stars is because there are not enough moving carts to transport cargo back and forth to unit and truck .. but if more of those were there it would be 5 stars all day -
Gillian T | First ImpressionsThanks to the guys that helped us. Made it a lot easier than I thought it would be. Very nice and helpful.
JOHN F | First ImpressionsThe young man at the front desk yesterday was lovely, as was Mr. McNitt; however, a man who I assume was the shift manager yesterday afternoon (07/05/21) behaved atrociously. We were planning on staying with you until October, but because of how he treated my fiance we will now be moving elsewhere by the end of the month. I will be following up with an email to corporate, which you will be CC'd on.
Gabriela B | First ImpressionsExcellent service.
Chuck K | First ImpressionsI have never encountered nastier people in my life. Each time I called the uhaul person could not have been more rude. I know one woman’s name was Carole. Unhelpful. Rude. Nasty. All. I will go out of my way to discourage everyone I know not to use uhaul.
Edwin R | First ImpressionsIt was great till the door on the trailer fell off, it seemed the weld did not hold. Fortunately it fell off when we offloaded our belongings in the U-Haul facility.
MARK C | First ImpressionsGreat experience!
John P | Overall ExperienceVery helpful staff accommodating me on my truck return and storage wheb U-Haul moving help contractor did not show up.
Sara P | First ImpressionsMy only problem was you could never get anyone on the phone. Not just at this location but ANY location.
RONIE A | Overall ExperienceThe guys at this location are great. I'd still be with them if I didn't live so far away.
Jennifer B | Overall ExperienceNICE PEOPLE
James R | Overall ExperienceStaff was very friendly and helpful for our move here to Florida. Very pleased.
Brian B | First ImpressionsVery helpful staff. Facility is clean, and conveniently located.
Gregory P | First ImpressionsThe staff was very helpful and professional, very clean unit and easy to get things in and out.
kim r | Overall ExperienceWas a great experience
don s | First ImpressionsNice service received from them
Moises S | First ImpressionsHelpful staff and clean facility.
Mark T | First Impressionsstaff very helpful and polite
Nancy O | Overall ExperienceThis location would not release my delivery/UBox to the moving company I hired due to a personal matter between uhaul & the moving company. I had to drive 25 min out of my way to release the UBox.
Devonna C | Overall ExperienceDelivery staff went above & beyond to accommodate our needs. Very satisfied with Christy’s effort & ability to meet our needs.
Don M | Overall ExperienceManagement awesome people, broke key off in lock, and they gave me a new one to use. Thank You !
richard e | Overall ExperienceThank you for helping right before you closed
steve s | Overall ExperienceNone of this survey had anything to do with the service provided. I used UBOX. The service was excellent.
Robert N | Overall ExperienceThe whole process was a bit frustrating/unorganized. I was told one thing on the phone and another in person. Never got a call to discuss delivery time, he called me when he was 18 minutes away.
KRISTY C | First ImpressionsI packed U-Boxes in Ohio and had them moved and stored in Sarasota for 5 months. When they were delivered to my new Florida home, I opened both boxes they were completely mold and bug free. Perfect!!!
Kathy M | Overall ExperienceVery pleased with the entire process utilizing the U-box system.
Tracey D | Overall ExperienceGreat
Karen W | Overall ExperienceThe experience was outstanding. Thank you Kelly and staff.
Steve S | Overall ExperienceAll personnel were courteous and willing to work with our schedule
leonard s | Overall ExperienceWe rented a UBox container shipped to Florida. Communication was excellent with professional and courteous service.
Katherine S | Overall ExperienceGreat staff.
Paul R | Overall ExperienceU-Box made our move easy and inexpenive
john g | Overall ExperienceThe 50 something gentlemen at the desk was rude and hateful to speak to. Just asking for simple requests make you feel like you have to walk on eggshells. They need hospitality training.
margaret M | Overall ExperienceHelpful and knowledgeable employees
Joseph S | Overall ExperienceNone
Joseph C | Overall ExperienceU-haul in general was below average. Outside agents were above average.
linda h | Overall ExperienceVery easy experience. Would highly recommend them fir your move. Dropped it off when they said and picked it up when I called. So happy with the whole process.
Susan M | Overall ExperienceI was never in their facility. I used a pod from U-haul. I was very happy with the service I was given. The people who delivered it were extremely helpful and careful when they emptied it.
Linda U | Overall ExperienceEquipment and service were both very good. Overall, I highly recommend this U-Haul facility.
steve w | Overall ExperienceThey had no on available to operate a fork lift to retrieve my ubox in the time frame agreed upon.
Ashlee K | Overall ExperienceMovingHelp system was HORRENDOUS! I was exceedingly frustrated with the chat, website, AND the phone support. I ended up spending well over FIVE HOURS with support trying to find my U-Boxes & unload.
John W | Overall Experienceno comments
Charles A | Overall ExperienceI had two pods delivered there and when I went to pick up they had them on separate trailers instead of 1? poor planning had to wait 1 hr for them to move them
NICK N | Overall ExperienceI have never been in Sarasota. I have not rented anything from you company there!!!
Greg V | Overall ExperienceExcellent service by each of the staff. The staff went above and beyond to expedite access to our Uboxes, as well servicing our needs for a vehicle. Highly recommend this office and it’s staff.
david g | Overall ExperienceYou have not addressed my damage claim. I have sent two emails already !
Richard M | Overall ExperienceThey don’t answer the phone and when they did was directed to the wrong person. Facility is inconvenient. Buddy is rude and short to the customers. Needs better management oversight.
BRIAN E | Overall ExperienceMore than I could afford 🤗
Denise D | Overall Experienceeverything went just as it should have or better
GRANVILLE E | Overall ExperienceA+
greg m | Overall ExperienceAlways a great experience. I have used uhaul for the past 2 moves now and always have a great experience. Kelly was very helpful, patient and friendly. Keep up the wonderful work!
mark n | Overall ExperienceYour telephone answering service is woefully understaffed.
frank s | Overall ExperienceAll we had the Sarasota Store do was to deliver our uBox. That transaction went as smooth as silk. Pam the driver couldn’t have done a better job. She was very helpful. She delivered the uBox on time.
julie s | Overall Experience