Customer Reviews for U-Haul Moving & Storage of North Sarasota

4,044 reviews

7850 N Tamiami Trl   Sarasota, FL 34243
(N Of Airport)

(941) 355-8535

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(941) 355-8535

7850 N Tamiami Trl
Sarasota, FL 34243
(N Of Airport)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Normal

Jonathan W.  |  Online Move In 
Rating:
2.0

Need to inform folk's when they reserve on line, that the one way rental drop off locations are ONLY a suggestion. I drove 27 miles to drop the trailer off. Passing at least 7 U-Haul locations. The nice employee in Bushnell Florida told me the reason was " share the wealth" I was given a pick up location in Bradenton Florida went there to pick up on my schedule d time, no trailers there to rent they don't rent them there. Wrong address on company name on confirmation email. Drove 17 miles to correct location. Ask many questions and why's. Tom y

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

leslie V. 
Rating:
5.0

U-haul has really improved since the last time I used U-haul storge great job!!!

JIMMIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Make the in out signs easier to read. The one on the North side says exit only, but doesn't face incoming traffic. Why have signs at at all?

John H. 
Rating:
5.0

Customer did not leave a comment.

Tabbatha P. 
Rating:
5.0

El único problema que tienen en ese lugar es que no tienen personal para trabajar y el poco personal que tienen siempre están de malas o están cansados ya tienen con mucha lentitud y hay muchos Costumer o clientes esperando todo lo demás está perfecto me encantó el lugar gracias

Isabel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Achilles K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
5.0

Nothing, all good.

Jan W. 
Rating:
5.0

James (I think) was very helpful and efficient in unhitching.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

kenneth C. 
Rating:
5.0

Customer did not leave a comment.

helen R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Nothing else. All good. Thx

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Frank S.  |  First Impressions 
Rating:
5.0

Very pleased with the whole U-Haul experience. We used the U-Boxes to move from Galveston,Texas to Sarasota, Florida selecting this location because they could accommodate the U-Boxes. From there, we moved into the Climate Controlled Storage and were completely satisfied. We downsized into one of the 2 units we had rented so we are still customers.

Frank S.  |  Overall Experience 
Rating:
3.0

Poor customer service all around/not helpful/friendly. Multiple billing issues and overcharges online--correct amounts need to be online.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

lori A. 
Rating:
5.0

Customer did not leave a comment.

richard O. 
Rating:
5.0

Customer did not leave a comment.

JAMIE C. 
Rating:
5.0

I think U-Haul does a great job they get the job done for you they have all of the materials you need to pack the people are friendly. But there is one terrific problem with U-Haul that I've never had with any other company. To try to get a hold of somebody to ask a question or find out where they dropped your stuff off at it takes hours and that's not acceptable for customers you need to get some other kind of answering service to answer questions or to order stuff.

Rodger R. 
Rating:
4.0

Customer did not leave a comment.

Greer M. 
Rating:
4.0

Customer did not leave a comment.

De'John R. 
Rating:
5.0

Customer did not leave a comment.

Vicente B. 
Rating:
5.0

The staff was super great with friendly, but professional customer service. Storage unit was clean and truck to move up to Largo was such a beautiful truck!

Mary T. 
Rating:
5.0

Nice employees. I was in and out so quick. Love that! Thank you!!!

Timothy I. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Great location. Clean, well maintained facility. The staff were amazing. I a very long, tiring trip and arrived right at closing. Not only did they stay open to process my return, they got me into a storage unit, and stayed friendly and helpful the entire time. I can't speak highly enough of this location.

Jack C. 
Rating:
5.0

Great service and courteous staff.

Stanley R. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

DANNY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
2.0

The van had an foul oder. Upon opening the passenger side door, several roaches came out. Had to spray the van with bug pesticide just to sit on the passenger side seat.

michael S. 
Rating:
5.0

Always a pleasure doing business with Buddy and Kelly

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA O. 
Rating:
5.0

Customer did not leave a comment.

Jack C.  |  First Impressions 
Rating:
3.0

I was very satisfied with U-Haul. The employees were available and readily pointed me in the right direction.... They made it easy and efficient for me. Thank you for providing a great service.

deeann G. 
Rating:
2.0

Customer did not leave a comment.

Jeff M. 
Rating:
1.0

Customer did not leave a comment.

ROY G. 
Rating:
5.0

Customer did not leave a comment.

Leibert W. M. 
Rating:
3.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
1.0

The shop owner would not let me change my drop off location and made me bring the uhaul back to his shop, and charged me extra for it.

Madeline A. 
Rating:
5.0

Customer did not leave a comment.

Ed T. 
Rating:
5.0

Everything was great. The guy that helped with the rental when we picked it up was awesome and very helpful when we returned the trailer back. Thank you.

Leticia C. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

They were sufficient. There is an old gentleman that works there that is never very friendly. Over all it was ok.

Rick M. 
Rating:
4.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Very helpful.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Raymond T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter M.  |  Overall Experience 
Rating:
5.0

I was very pleased with the experience.

Ruby D. 
Rating:
5.0

Everyone is so nice and so helpful, would have liked a smaller space but took what they had available. Clean, spacious, perfect. Thank you for such good service

Kathleen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob W. 
Rating:
5.0

Friendly employees, helpful and professional. Best location in area!

Daulin C. 
Rating:
5.0

Very well organized and clean. Easy to turn in equipment.

Randy J. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle F. 
Rating:
1.0

Florida end was FANTASTIC! Indiana end was a stressful fiasco!!!

Brenda A. 
Rating:
5.0

Customer did not leave a comment.

Lisbeth S. 
Rating:
5.0

Customer did not leave a comment.

Kendra H.  |  Overall Experience 
Rating:
5.0

Beautiful clean facility. Nice people. Easy access.

Cynthia K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Exceptional service and customer service skills by delivery driver Charming, also by pick up driver in Pompano Beach. Both of them very professional and focused on customer service. Both are assets to your company. Also had excellent satisfaction with pick up and delivery drivers in Port Charlotte. Pompano staff kept us well informed about all aspects of delivery.

Jose N. 
Rating:
4.0

The gentleman who delivered our container to our home in NJ was extremely polite and professional person.

Esther B. 
Rating:
5.0

Customer did not leave a comment.

ashley E. 
Rating:
2.0

Enclosed trailer leaked got my clothes all wet along with other items. I rented a enclosed trailer so things would not get wet traveling from florida to Michigan. Tail light kept going off and on short some where . Obviously this cargo trailer was not kept up

Connie H. 
Rating:
4.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Stop rolling phone calls from local to corporate. Otherwise, perfect!

David B. 
Rating:
5.0

The location when I picked up the U-Haul it was ready and clean I was very pleased.

CHERYL J. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Johanna M. 
Rating:
5.0

I was really impressed by this whole service - everything went so smoothly. The communication from Uhal was on time and accurate. All of the employees we interacted with were so friendly and helpful.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

thomas E. 
Rating:
3.0

The truck drove terribly

Jazz H. 
Rating:
4.0

The interior of the truck was filthy. The cup holder and door pockets were full of dirt, food, and a brown sticky substance. There was also dog hair all over the floor and seats.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
4.0

Customer did not leave a comment.

Randolph W. 
Rating:
5.0

Customer did not leave a comment.

steve F. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
3.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Customer did not leave a comment.

Reide R. 
Rating:
5.0

Customer did not leave a comment.

Amanto H. 
Rating:
5.0

Shorter wait times on phone. Otherwise very satisfied.

Thomas L. 
Rating:
5.0

So convenient to rent an enclosed trailer so we have the right amount of space for on-site storage at the many events we attend. Not having to worry about maintenance on the trailer or insurance when owning our own.

Herb S. 
Rating:
1.0

Reserved a 20ft truck, was told I had to take a 26ft truck because the 4qty 20ft trucks were reserved already. I reserved my 20ft truck a month ago. Now stuck with more cost in gas. Also the truck was dirty, not wiped down at all, had garbage in it, and reeked like pot smoke. Facility staff had tough shit attitudes. Very poor service.

Scott S. 
Rating:
3.0

Reservation was moved from the location of my choosing. This added 23 miles to my driving and therefore a higher final cost. Very disappointed. Truck was unsafe as mirrors were damaged.

David W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Everyone was so wonder, both those on the phone and the friendly and efficient women who did all the work with the boxes.

Sharon F. 
Rating:
1.0

Service agent checked me out in SRQ and apparently wrote down the wrong trailer serial number. Traveling up north my card was charged from Uhaul from an unknown destination and said I dropped off my trailer?! I told them they had no right to charge my card without my authorization and I have my trailer! I got billed for almost $200 for a early return and dropped off at a location somewhere in Florida when I was traveling to Maryland and they said my trailer actual trailer was located in Wisconsin? I did not have enough money for gas to get to my destination FJB after they depleted my checking account and was stranded. I am still waiting for a refund after a few days. Worst experience ever and put me in a very difficult position. Not cool and will write a letter to corporate when I have more time and energy after this horrible experience. Way to go Uhaul 😳

Robert M. 
Rating:
5.0

Customer service was great! Everyone I talked to was very curtious. I will recommend and I will definitely be back. Thanks You

MARCY W. 
Rating:
5.0

Everything was perfect from start to finish - all staff were beyond professional. Everything was picked up and delivered right on time!! Couldn't be happier with the service AND the price! Way to go :)

Jeffrey S. 
Rating:
5.0

Customer service was great! Thanks!

James K. 
Rating:
4.0

We were happy

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

GIL S. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
4.0

Special thanks to John from Bradenton that was helping out in this office. He was able to drop off and pick up the unit when staff was short handed. Many thanks to him!

Heather C. 
Rating:
3.0

Communication is very bad! Can never reach the location and the people you met in person. The person told us our pods would be available 2 days after they arrived in Dallas but then we found out they were being scheduled for 10 days later which then we were billed for an extra months rental on 3 pods which we wouldn't have had to pay if they were delivered a couple days after they reached Dallas. Looks to me like U-Haul knows how to make extra money by scheduling to their benefit.

Ray K. 
Rating:
5.0

Yes I hade my hitch installed on the car at the correct time. And I dropped off a trailer and was created by a very friendly gentleman. Good people Thank you

Robert F. 
Rating:
5.0

Customer did not leave a comment.

mojtaba M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C.  |  First Impressions 
Rating:
4.0

The rental units were very clean and safe. However, upon arrival of a 20 hr drive the Rental unit that was confirmed and reserved for me was not available and they weren't sure why it was given to me. Fix that!

Robert C.  |  First Impressions 
Rating:
5.0

I have no friends.

Carl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Achilles K.  |  First Impressions 
Rating:
5.0

Great staff. Very helpful.

CHRISTINE U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia P.  |  First Impressions 
Rating:
4.0

The air freshener in bathroom is over powering and stinks. A homeless guy on several occasions was trying to sell his stuff or ask for money from people there. Staff is great and facilities have great carts and it’s kept clean

JODI D.  |  Overall Experience 
Rating:
5.0

nice facility, directional map to unit was useful. they need a sign at front door to office so people can see where to go inside to do business. All staff were very polite and helpful.

Sharon J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberley F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherissa I.  |  Overall Experience 
Rating:
5.0

Everything was great! Very secure and clean. Storage areas are like Ft. Knox.

Kent U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHIE T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WAYLON K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly. Excellent physical facility. I was very pleased with all aspects of my 6 month rental experience.

mark k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caesar R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie B.  |  Overall Experience 
Rating:
5.0

Very thorough and efficient.

Constance H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Great experience in storing my household goods. The only negative would be the lack of enough employees to work the customer service counter, which is a problem at all Uhaul locations.

michael l.  |  Overall Experience 
Rating:
4.0

Very kind and courteous staff. Very easy process.

Lydia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  Overall Experience 
Rating:
5.0

Staff was courteous, knowledgeable, efficient & professional. Excellent facility with well-trained staff. I highly recommend!

John M.  |  First Impressions 
Rating:
5.0

I have had some bad experiences with past rentals and yours has been the best experience of a short term rental so far. Another plus is that it is just 2 miles from our home. I store documents, antiques, instruments etc, during hurricane season since we live near coast and in a flood zone. Items are irreplaceable so I feel safer that way. Thanks for a good storage experience.

Larry K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiger T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT T.  |  Overall Experience 
Rating:
5.0

Great service! Thank you!

Margarita G.  |  Overall Experience 
Rating:
5.0

Nice clean storage place

james w.  |  First Impressions 
Rating:
5.0

Friendly staff and accommodating. Very clean storage units !

John B.  |  First Impressions 
Rating:
5.0

Easy In/Easy Out, never an issue and very convenient. On-site folks were always helpful.

James E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky M.  |  Overall Experience 
Rating:
5.0

Great job

Viet H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhoda P.  |  Overall Experience 
Rating:
5.0

Great experience

Kenneth A.  |  First Impressions 
Rating:
3.0

The guy working the front desk named buddy extremely rude an confrontational made my experience horrible he wasn’t knowledgeable at all he was tellin me an other people that they didn’t have rentals when they really did online

Joseph M.  |  Overall Experience 
Rating:
5.0

Great job guys! Thanks!!!

Patricia P.  |  Overall Experience 
Rating:
5.0

The staff was great, always trying to help me to see if I needed anything. I wish you had more employees like them.

Christopher E.  |  First Impressions 
Rating:
5.0

Excellent experience.

Heather V.  |  First Impressions 
Rating:
4.0

I booked for a climate controlled 1st floor unit however they did not have it. Not to happy about having to utilize an elevator to go to the 2nd floor.

PATRICK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark W.  |  First Impressions 
Rating:
4.0

Very good customer service and very helpful workers.

Calota W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caesar R.  |  First Impressions 
Rating:
4.0

Hay muchas unidades q impiden el accesso ala yarda, procurator tener mas espacio

JAVIER A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Online Move In 
Rating:
5.0

Folks/team at this U-Haul facility were great, courteous and most helpful. Bud, in particular, checked us in, gave a tour of facility, hours operational and assisted with storage access.

James E.  |  First Impressions 
Rating:
5.0

Very happy

karin j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra H.  |  First Impressions 
Rating:
5.0

They to care of our needs.

NAOMI FRANCES L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Piotr Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellwood M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN F.  |  Overall Experience 
Rating:
5.0

The only complaint would be there’s only 1 entrance for all to get in and everyone seems to clog the entrance with cars and uhaul trucks that it’s hard to move in and out during a very hot Saturday — but facility is clean safe and employees very friendly and hard working- thanks

Gillian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE U.  |  First Impressions 
Rating:
5.0

Markus was so nice and helped us so many times! You have a great guy there!!

Patricia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clis G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stewart S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC L.  |  First Impressions 
Rating:
5.0

Cody and his fellow associate were most helpful when I personally confirmed my storage unit on site and asked questions. I had just driven down from PA and Cody took a quick moment to research some extended stay hotels since I asked if he was familiar with any. He and his actions exuded customer service, he took the extra step to drive home that he wasn't just there to push paperwork/make an up sale for the store/U-Haul. Thank you Cody for a warm welcome and helpful sigh of happy relief!

Elyse S.  |  First Impressions 
Rating:
5.0

Customer service representative was excellent.

Calota W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Odie H.  |  First Impressions 
Rating:
5.0

Nice, clean and cool units with plenty of carts and a huge elevator for large items. Thanks for everything Uhaul. Especially the free month we qualified for with truck rental.

Brian G.  |  First Impressions 
Rating:
5.0

The storage facility is a nice addition to your rental fleet. Impressed with the design for convenience and accessibility. Rates are fairly competitive

ROCKY C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating: