Customer Reviews for U-Haul Moving & Storage of Woodmere

5,102 reviews

2525 Eastern Blvd   Montgomery, AL 36117
(Next to Cohen's)

(334) 239-0471

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 239-0471

2525 Eastern Blvd
Montgomery, AL 36117
(Next to Cohen's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The ash tray wash full and there were ants in the truck. But the staff was beyond professional Thank you

Ethan A. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Very nice guys, very quick return. Smooth and easy.

James L. 
Rating:
4.0

Customer did not leave a comment.

JAMEAL B. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

MARDIS P. 
Rating:
5.0

Great employees . Team was super helpful .

Kaylin D. 
Rating:
5.0

Customer did not leave a comment.

Davida M. 
Rating:
5.0

Always great staff and service!!! Mike Taunton

Michael T. 
Rating:
5.0

Vehicle was not clean prior to my renting, vehicle shaked during my 500 miles trip. Tires need balance or replace. Otherwise, other than that my experience with the employee Mr West was encouraging and helpful in me getting the vehicle that suits me best. I Thanks him.

Stanley P. 
Rating:
5.0

NA

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Terri G. 
Rating:
5.0

Wesley was fantastic! Happy to help and helped figure out a solution that worked for me!

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doyle P. 
Rating:
5.0

Could not have had a better experience. Customer service was top rate. I'd recommend this location to anyone!

SAMUEL L. 
Rating:
5.0

The staff was nice and knowledgeable about the products in the store I purchased to finish my packing. It was a nice smooth rental experience.

Angie B. 
Rating:
5.0

Continue to provide excellent customer service

Chaketa L. 
Rating:
5.0

My experience was absolutely wonderful. Excellent customer service!!!

Chaketa L.  |  First Impressions 
Rating:
3.0

Suggestion please inform customers when a reservation or order cannot be upheld. note my original reservation was for July 22nd but was not informed until I arrived that the reservation could not be fill. this was not at this location that held my reservation on the 23rd thank you

Oscar P. 
Rating:
5.0

The employees I encounter were friendly and professional.

Greg B. 
Rating:
4.0

The customer service at the location in Woodmere was top notch. The two gentlemen that helped me really made my choice easy

ROBYN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

val M. 
Rating:
5.0

Customer did not leave a comment.

Farris N. 
Rating:
5.0

The gentleman that assisted me was absolutely professional and helpful. He made my move so much easier.

Kayla C. 
Rating:
5.0

N/A

MENEE A. 
Rating:
5.0

Customer did not leave a comment.

Jordan L. 
Rating:
5.0

The staff was very courteous and got the trailer on for me just fine and quickly

Kenneth R. 
Rating:
3.0

your website. I prefer to use online reservations but nothing ever goes right. You don't have the truck I reserved or parts I've reserved

Carole A. 
Rating:
4.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

Just continue to pay attention to detail and customer service.

Leon D. 
Rating:
3.0

Trucks seem to be kept at 1/4 tank as both the person renting ahead of me and my vehicle were both at around 1/4 tank. Keeping trucks more fueled on the lot would be nice that way the first stop off the lot isn't add fuel.

Chris O. 
Rating:
4.0

Customer did not leave a comment.

SCOTT P. 
Rating:
3.0

Customer did not leave a comment.

Janeeka H. 
Rating:
5.0

Great Staff+Great Service, Thank You Everyone!

Susan V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Westley M. 
Rating:
5.0

Customer did not leave a comment.

Syritta L. 
Rating:
4.0

LT taillight was non-functioning. Trailer has been this way since mid-May when I last rented it.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

BONGGIL K. 
Rating:
5.0

A+

Vernon T. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN J. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Keep doing wat u doing

ALAN S. 
Rating:
5.0

Very friendly staff & helpful

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Make sure that requested items are in stocks. There was in furniture dollie at the site.

Aileen M. 
Rating:
1.0

Truck was Dirty inside and out. Was not able to to fully use the Truck.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

amber p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cedirc G. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Great staff, on time & personable. Easy experience!

Sally H. 
Rating:
3.0

The gas meter was not the same as the paperwork. The sales rep marked it up. When I bought the truck back i was charged for gas.

Ashley W. 
Rating:
5.0

Enjoyed my experience with this store. The attendant (forgot his name) was very nice and helpful. Houston was always his friendly self.

Conwell H. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Best truck I ever received from U-Haul. Thank you!

Barry H. 
Rating:
5.0

Customer did not leave a comment.

Jacki T. 
Rating:
1.0

There was a massive delay w my hitch installation and no one communicated w me about what was happening. I had to basically track them down and it felt like I was being ignored. Finally get it installed and my there's tons of exposed wires. The guy who did the installation was super nice, but I didn't know to say anything until someone told me it looked super shoddy. Was a very chaotic, stressful experience. All the workers at the location were nice, but the overall experience kind of sucked.

Marah E. 
Rating:
5.0

Customer did not leave a comment.

Carolyn W. 
Rating:
5.0

Customer did not leave a comment.

Alton W. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Have Caleb take care of them. Caleb made it all effortless. He's really professional, clean, very knowledgeable about the products and procedures and we'll mannered.

ada J. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
4.0

when transmission was changing gears it sounded like it was going to blow up. truck seemed very worn out.

glenda A. 
Rating:
5.0

I did not get the size truck i needed, and i let them know a month a adavanced. So, over all unhappy.

charles R. 
Rating:
2.0

Tire was flat upon leaving facility, lock was broken couldn't secure my valuables and inaccurate gas was reported than what was actually in vehicle and I was charged. I had to contact Customer service to receive a refund.

Shondrica B. 
Rating:
5.0

Absolutely wonderful on all levels. Not even any room for improvement honestly.

Joseph H. 
Rating:
2.0

The staff was very pleasent and helpful. However, the truck oil light came on, and it got over heated, then it start shaking and rattling.

Tamara C. 
Rating:
3.0

Clean cab better. Soda mess was all the over the center drink console. Cabana dash could have been cleaner. Customer service was great and the truck ran perfectly.

HARRY R. 
Rating:
3.0

The ease of renting the vehicle and the staff were good. The vehicle lacked what I desired for my use. Although it was "so called clean and maintained" it had uncomfortable flaws. The a/c quit working every time I exceeded 55 mph on the Interstate ( not pleasant during a >100 degree heat index. Also, the ride was extremely rough and uncomfortable. Luckily, I was not traveling a longer distance.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Cliff J. 
Rating:
5.0

Customer did not leave a comment.

Marvin P.  |  Overall Experience 
Rating:
5.0

Wesley was amazing help at this location. He goes up and beyond his call of duty and always greets with a smile. He deserves a major raise. Keep him on staff… I'll be moving in August to Florida and I need to rent from him. Amazing Job. Thanks for making my move transition smooth!

Kellee F. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Duk K. 
Rating:
5.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

I would say everything was excellent. Service was good, we got what we needed and were able to do the task at hand, and returning the vehicle was easy. The worker was very good as well as tho I though the trip would be quick, she was able to predict complications and gave us 4hours vs the 2 I thought we would only need. Excellent service

destinee A. 
Rating:
5.0

The agents who helped check me out were great, they not only unhooked the trailer, they assisted in moving the items I still had in the trailer unto my truck.

David B. 
Rating:
5.0

Great job east blvd crew keep up the good work

COURTNEY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raheem A. 
Rating:
4.0

Customer did not leave a comment.

Clouse S. 
Rating:
5.0

West was the best! Very kind, patient and helpful! Highly recommended 👌 👍 👏

Remona R. 
Rating:
5.0

Customer did not leave a comment.

Rhonda J. 
Rating:
3.0

Harrell was great

Andrew L. 
Rating:
1.0

The delivery of my u-haul boxes has been changed several times. I have been given conflicting information about what time the boxes would be delivered. I have wasted two entire day waiting on boxes to be delivered. I have had to change my schedule several times to accommodate delivery of the boxes, and at this point in time they have not been delivered. I will not be using u-hall to move again.

Tywanois L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
3.0

The truck didn't have working a/c

Ronny W. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
1.0

When I picked up the truck, the truck they gave me had axle grease leaking and set me back even longer than I expected. On top of that the auto transport trailer was not ready for pick up. I had to pick it up another day.

Kurtis S. 
Rating:
5.0

Had no complaints with the pick up local. Very effecient and helpful in the reservation and the hook up to my vehicle. Plenty of room to pickup and manuever my truck. Nice locaiton.

charles M. 
Rating:
5.0

Great conversations with the associates.

Gary F. 
Rating:
5.0

This location and Caleb the manager were great! But we were sent to a location in Millbrook, AL first, and there was no one there and we had to call and get routed to another location. Very inconvenient! But luckily we were sent to Caleb and he got everything straightened out. But while we were on the road, on our last 30 miles, the engine light came on, Also, the call center is terrible! They could not get my order correct and I had to keep calling back to set it right after I would get a text that would be wrong. I would get a new person each time and have to explain again. Somehow no one could understand that we were driving from Montgomery, AL to Bradenton, FL. Altogether, this was not a good experience, with the exception of Caleb at the Eastern Bypass location.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Ladarius R. 
Rating:
3.0

This location was the closest from my destination, and should have been scheduled originally! The equipment was not safe with rear left trailer signal out and no cruse control. I pulled in and asked if able to change my drop off location, told me there maybe an extra fee. I would never recommend Uhaul for long distance moving! Curse control is a safety feature and should be standard on all vehicles! Failure of the rear left light on the trailer, wow I can't believe that Uhaul put my life in danger, would never recommend for any moving!

Greg G. 
Rating:
4.0

Customer did not leave a comment.

Mary E. 
Rating:
1.0

I received the truck with 1/4 tank of gas. Drove 30 miles and filled up with $12 back to a 1/4 tank Of gas at a station 1000 feet away from the uhaul store. Dropped it off. Was later charged a $30 fuel service fee and 2 gallons of gas at $5.75 to fill it back up to 1/4 which I had already done. Wasn't given a chance for them to check it while I was there to make sure it was good to go so I received the receipt 2 hours after I left letting me know of the up charge. Now I have to take a day off of work to go up there a siphon has out of the trucks to get my money back. Will never use the location or the company again.

Travis W. 
Rating:
5.0

Westley M. at the Eastern Blvd store was an angel to me and helped resolve the reservation errors from the 1-800 uhaul reservation line in a friendly, efficient manner. Wes followed up with us and made sure we had everything we needed. Would definitely recommend and use again.

Arline M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS H. 
Rating:
3.0

Location is great, close to where we needed it and had the hours to match our schedule. The rental (26' local) was a different story. The truck was pretty beat up with numerous patches, scrapes, and dents. Worse, while I only rented for about 120 miles I barely made it back to drop of the truck as it's power steering went out and the brakes were fading fast. Either maintenance on the unit was not performed or the truck had lived such a hard life that a local run with two trips to a storage unit was too much!

Ian K. 
Rating:
5.0

I wish I could remember the member of the staff that checked me in. He was so kind and knowledgeable and just willing to help out. I think what impressed me the most, is he was helping somebody before me, and there was a bit of language barrier there with the customer, but he took such careful time to explain to that customer the rates, and dates, and times so that she understood the price and best days/times to pickup and drop off. He was so patient with her and just extremely kind and professional, it really touched me. He could have waived her off and ignored her, especially since it was busy in the store, but he really took the time to help that lady out.

Justin H. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

The workers help me with my problem. And i was very HAPPY to get a payment date change .

Willie S.  |  First Impressions 
Rating:
5.0

I always uhaul for moving and storage and I always tell anyone that's moving or just want to stored some items uhaul is the best.

Shirley B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  Overall Experience 
Rating:
5.0

The staff at Woodmere is very kind and knowledgeable.

jenesis w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn K.  |  Overall Experience 
Rating:
5.0

Great customer service, Houston went above and beyond expectations

Timothy K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth K.  |  First Impressions 
Rating:
4.0

Other than the bathroom not having toilet paper or sanitizer and there not being discounts for being there well over a year(maybe create a yearly discount for not missing a payment) p it was a great facility with great people. Friendly and helpful.

Eric N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ericka t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDRE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose G.  |  Overall Experience 
Rating:
5.0

I showed up at 7 when the place closed the nice man that locked up brought me all the way to show me where my unit was even though he already clocked out in his ride was waiting for him I appreciate it immensely

Sherri D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Annie J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

freddrick g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivia M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andrea B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rena S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eboni G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis H.  |  First Impressions 
Rating:
1.0

The customer service was terrible. I didn't stay

Sha'Ron S.  |  First Impressions 
Rating:
3.0

Need to show a friendly attitude with all customers. Thanks

ANGELA B.  |  Overall Experience 
Rating:
5.0

Kevin Washington always goes the extra mile to make sure everything is OK every time I come to the Uhaul on the Eastern Blvd. Thanks Dr TV Wilson

Terrence W.  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable of their job and very helpful. Very good service.

Helen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

casey l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary G.  |  Overall Experience 
Rating:
2.0

The storage smells like there’s several dead animals in it

brelyndrah w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kristy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
3.0

I had to search for my Unit. I had to move late so with it closing at 10 was kind of an inconvenience but I liked the unit.

Bridgette C.  |  First Impressions 
Rating:
5.0

The General manager, Brad Weston is exceptional and as professional as they come. While waiting my turn, his service with the previous customer was spot on. I evacuated for Ida and needed some equipment, storage and service. I can not thank him enough. He and his coworker went above and beyond. Bravo.

James S.  |  First Impressions 
Rating:
5.0

The gentleman who signed me up found the exact unit I wanted and held it for my move in….I will forever be grateful.

PHILIP T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lewis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul D.  |  Overall Experience 
Rating:
5.0

Good Customer service, the best I have experience in this area.

JOYCE G.  |  Overall Experience 
Rating:
5.0

Staff was friendly an helpful! The guy that checked me in made sure I got what I needed making the hassle of moving a little bit less stressful.

toni f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dell N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryant j.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Patrice M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

albert h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travis h.  |  Overall Experience 
Rating:
5.0

Y’all fired me for no reason and I loved my job (After God ,yes I loved my job!) but the place itself is still exceptional to use with good values !

Zenobia L.  |  Overall Experience 
Rating:
5.0

Great customer service!

Latoya S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrashawn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah L.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

catrece d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  Overall Experience 
Rating:
5.0

Thanks a lot

KAYLA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma H.  |  Overall Experience 
Rating:
5.0

Easy breezy, very convenient and staff member was very helpful & informative

Norlishia M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nigel K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON MAURICE A.  |  Overall Experience 
Rating:
4.0

I really appreciate the genuine care and concern from all the employees I meet. Very helpful kind and it was like I was at home or family. Thank you to all of you at UHAUL on Woodmere Blvd.

Stephanie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATRICE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betzaida D.  |  First Impressions 
Rating:
3.0

Ussually there was only 1 person woking at a time. Prices were 20 more than advertised at the front desk. And Rent was raised often. Also units were smaller than advertised. Would not recommend for the money and lack of staff.

JOSEPH D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P.  |  Online Move In 
Rating:
3.0

Communication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.

VIVIAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMON MAURICE A.  |  First Impressions 
Rating:
5.0

when did i get s storage at this facility?

Kristy M.  |  First Impressions 
Rating:
5.0

The management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..

TIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon G.  |  First Impressions 
Rating:
4.0

None

Anjanette J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steven W.  |  Overall Experience 
Rating:
4.0

Just wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.

Roshonda S.  |  Overall Experience 
Rating:
4.0

thanks.

Mansour A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott or Debby M.  |  First Impressions 
Rating:
3.0

Accused of stealing boxes/supplies by manager and one employee. Poor systems updating

LASHON R.  |  Overall Experience 
Rating:
3.0

Accused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staff

LASHON R.  |  First Impressions 
Rating: