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HUNTER HCustomer Reviews for U-Haul Moving & Storage of Worthington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unit still had stuff in it when we opened it that we had to clear out. There are not enough people working to help - only ever one person there to move trucks, deal with truck rentals plus storage unit issues. Always long waits. Really hate dealing with Uhaul and hope to never again.
Amy K | Overall ExperienceAssociates were cordial and helpful and made returning the vehicle convenient.
Karan SVery nice attendant who was extremely helpful and patient.
TERI GStaff extremely helpful
Michael Lthe staff was great. She handled a poor situation and made it right.
MICHAEL HI rated everything with a yes, only because I like the people that were there.I have to say that, under the circumstances, the manager and employees did very well at servicing my moving needs. Although, when I arrived after I loaded my truck, to put the storage in my storage unit that I had just rented, there was a delay due to People, dropping off trucks and blocking the storage unit entrance. And this is at 6 PM. So something needs to be done about that, the location is not set up for drop off and allowing people to get in out of the storage unit. The gate to the storage unit has also been down for at least eight months and that’s inappropriate as well. Off to those guys that try to maintain this location. Also, I rented a 20 x 10 and when we got to the storage unit, I hadn’t seen it and we measured it and it’s only 8 1/2’ x 18’.
AMANDA RThis location was very convenient and the fact that I was able to return the truck after hours was a plus. When I got there, the entire place was very crowded with trucks everywhere, parked all along the perimeter fences, in every nook and cranny there was to be had. It wasn't posted anywhere and I wasn't told anything about the drop-off and where the parking was for drop-offs. My son was with me and he had done this once before and he said you need to park along the fence. That means parallel parking. Not my forte at all with a car let alone a 15-foot box truck. Thankfully, he was able to park it. The rest of the process was a little convoluted with all the pictures you had to take, but it got done.
Kathryn CVery quick, in and out
JAMES RYou need more people on staff to work during the weekend. We had to wait in an empty room for a person to help us. We had no idea how long we might have to wait or if anyone would be coming. This was true for pick up and drop off
FELICIA DVery easy and efficient
RALPH SGreat staff! This was the location I had requested for dropoff; for some reason, it had been changed to a different location in the system. My paperwork still said this location. They were very accommodating and helpful.
BRANDON SThe woman working there was so rude and mumbled the whole time like she didn’t even care. It’d be nice if someone nicer was working there at the time.
CHRISTOPHER DGreat customer service!
David LThat young lady who runs the place is AWESOME
MICHAEL JTop notch manager.
MATTHEW HI added the amount of gas the form said to add, but they charged me for more gas anyway
CLIFFORD AContact was very good, knowledgeable, and accommodating.
CHRISTOPHER MNo issues on pickup
DAVID WFront desk ladies were very nice and helpful
DAVID BFirst I was told I did not have a reservation. Once that was found I was told I'd be better off driving to the back to find the truck on my own. Then I was sent a link to fill out but it would not allow me to take pictures. The girl then drove to the back and told me I did not need to do that. Only when I dropped it off. Very confusing.
RANDY BFront desk girl was so nice and very helpful.
AMY MEverything was perfect except I was supposed to pick-up the Uhaul at 8:00 (early pick-up) and I never received the code to get the key from the lockbox so we had to come back at 9:00 when they opened.
DAVID RDo not text people at midnight asking for review! I was charged $48 for damage but there was no damage. This in return in Brevard
JOAN GAlways friendly and knowledgeable!
John PI’m still waiting for my $33 refund.
BOBBIE KOne complaint: I was disappointed that I got a cleaning fee of $25 because I left the blankets in a pile in the back of the truck. I dont remember reading that they needed to be folded. You need to warn people about that.
CHRISTOPHER CThis location is by far the best in the Worthington and surrounding areas.
Avery BEveryone was always kind and friendly.
Shanda E | Overall ExperienceNever had any problems at this location. It is the only location I will use now.
JERRY MThere were no personnel that I spoke with.
Tracey DThe staff was courteous and professional!
BRIAN MThey were thorough in checking out.
WEN-LI FFast and friendly
DAVID H1). Parking and leaving the location can be a challenge, especially if there are multiple vehicles in the parking lot at the same time. 2). When I picked up the truck I rented, there was just enough gas in the tank to keep the “low gas” indicator off. As I was driving to my destination to drop off furniture (which was only 12 miles away from the U-Haul facility), the “low gas” indicator did come on. It would be good that when a customer picks up a truck from U-Haul, there is adequate gas in the tank.
PAUL BI used to facility for storage and a truck.
Ron G | Overall ExperienceVery efficient and friendly service and after hours return process was very simple
LARRY WThe inside of the truck could’ve used a wipe down.
Steven SIt was a quick and easy experience and she was able to help me with adjustment on the fly.
Solomon J | Online Move InAttendant was very friendly and helpful!
JOSHUA OThank you so much for all your help to me during my 2 yrs use of the Storage unit. I never worried about the safety of my belongings including my precious doll collection. Your service was excellent +++
Diane V | Overall ExperienceThe trailer was filled with broken glass, nails, and mud. Very disappointed with this as the mud prevented me from putting moving boxes in it.
BRIAN WVery good job. Keep it up 💪👍
Ivaylo MLet’s act a little less like a shareholder-first giant equity machine and treat the employees like human beings. Wouldn’t that be the best? Give them raises and genuine gratitude and DON’T EXPECT THE CUSTOMER TO HELP YOU;TORTURE THEM WITH. METRICS. Yeah. Let’s do that instead.
MATTHEW MCharged for fuel and return same level
MELISSA BTerrific friendly service!
Christopher BVery professional employees
SERGEY SExcellent customer attention!!
Edgar ZThe truck was damaged when picked up. The door would not close completely and cold air and snow blew in during transport. It was a miserable experience for two hours. When I shared this with the manager, she dismissed me and reported that all their trucks are damaged.
ANN NWebsite approved my car for the tow & I was Advised that it would be fine to tow my car… now my car has $16,000 worth of damages and needs a new transmission. Train your staff better.
BRIANNA Mn/a
CHASE GCustomer service was excellent. Your staff are top notch!
ELIZABETH BThe young lady that helped me10/23 AM was on it. She made the Transit van pickup and drop-off quick and easy, and the Transit van was fun to drive. I talked first to the other U_Haul on Worthington_Galena (closer to home) and they were not too friendly. Thanks!
CHRISTOPHER WWonderful young lady there
DANTE LI rented a 20 foot truck, did not know whst I was getting. I hsd only dealt with the vans. I had a hard time climbing into the truck and took me several miles to get used to excellerating. But the truck was the perfect size for the job and the Uhaul place was very helpful. They helped me pick out what size truck i needef and helped with the supplies i needed.
GLENN BI didn’t move out I’ve been trying to submit payment !!!!
Daja S | Overall ExperienceThe facility is well maintained and the staff friendly.
Robert W | Online Move InNo comment all good!
Florenda c | Overall ExperienceOnly downside to this location is the parking/entrance situation. Staff was always very helpful and polite
Betsy M | Overall ExperienceNO
habib b | First ImpressionsNo one offered me 24 hour access. I was at the location and was unable to get in. I'm so disappointed that the staff missed thst. I was inconvenienced in a major way.
Holley K | First ImpressionsUHaul of Worthington is a well run business which employs helpful, pleasant people.
EDWARD T | Overall ExperienceGreat group of people running the place. I appreciate what they do.
monty j | Overall ExperienceStaff, in my opinion was not trained, lacked customer service and overall enthusiasm about their job. Another staff member used vulgar language after I was sent into the storage rental space area by myself to look at a unit ‘that was actually locked and couldn’t see it’ and when I returned, I knocked on the door that was locked and the only way to re-enter the building, she exuded I needed to calm down and not to beat on the door!?! It was just an overall very bad experience in the sales area which also stunk like sweat and dirt. I do understand it’s moving/storage but I’ve visited a few facilities this week and they didn’t smell like this one. The unit I’m renting has ceiling installation falling down in three different areas and They assured me that would be repaired before moving in. I’ll be moving in this weekend in hopes that the repair will be completed. I rented storage from this facility a while back with no issues and had a great experience and hoping this time will be just as pleasant.
amanda R | First ImpressionsThe move-out process was quick and friendly. My storage space was an exterior unit and I used the light of day to move out. When I got everything out; I was pleasantly surprised that although some items had been stored for several years, everything was preserved and still in perfect shape. I had no damage from time, like water, insects, or rodents. The pricing did increase over time and no one likes to have to pay more, but overall for the various options to aid in the moving process, the storage service, and quality, I would definitely recommend U-Haul for moving and storage needs.
YVETTE M | Overall ExperienceKailin, the manager, is very helpful and knowledgeable and an absolute pleasure to work with. She knows me by name and recognizes my voice as soon as we speak. I feel like im talking to a good friend when we speak. The rest of the staff are great to work with as well. This is a great storage and moving rental facility. Have had storage units at this location 3 times and for many years. Highly recommend.
Michael H | Overall ExperienceIt was great. There were no animals in the trap. I do wish the enter/exit keypad was a little more user friendly and closer so I didn’t have to rub my tires against the curb. I am old so it would be nice to have it a little more user friendly
Alan P | Overall ExperienceThe staff is super helpful and friendly and really made the experience exceptional.
Shaun B | Overall ExperienceInitially told they could rent me the spot I reserved, but was able to resolve the problem.
ADAM K | First ImpressionsThe technology about access needs to be improved The customer service is good but need to be improved The rates are higher vs competitor in the area for the same units or space. Thanks a lot.
Fernando C | Overall ExperienceI had no issues over the years, I think maybe I started renting in 2019 and ended in May 2024. I did not like that my fees were increased as a loyal client. The staff have ALWAYS been amazing and friendly. I moved to another city in 2022 and continue to pay on the storage because I forgot to clear before moving! Ughhh I recently had financial challenge and the team worked with me and the Salvation Army to “recover and donate” and NOT sell the items due to lack of communication on my part or abandonment. Thank you team Worthington Galena 🫶🏽
robyn k | Overall ExperienceThe bathrooms were rarely clean. Also TP and paper towels were sometimes there. But rarely. IAlso trash usually fowl and stinky. Always smelled like an ask trash and cigarette butts on floor. I feel the staff should at least check the bathrooms daily and the was not done. When a person pays almost $209 a month rent at Uhaul. It should be expected to have clean Bathrooms. Also
Kathi S | Overall ExperienceOur experience with the U-Haul Storage facility was great. We used the facility for about 4 years—never a problem. When we did move our items out of the facility, the staff was very helpful in providing the information we needed to close things out smoothly.
Lori H | Overall ExperienceLoved dealing with Kaelin and the other employees there. Very helpful in times of need.
David L | Overall ExperienceNo complaints
kelly I | Overall ExperienceThe young woman who assisted me in the morning was incredible helpful and knowledgeable however the young man who assisted me in the evening was rude, short, and disrespectful. I also want to note that the manager Kaelin was also unhelpful and disappointing to talk to. Would not recommend this location.
Jessica C | First ImpressionsI was very satisfied with all of my belongings stored at your facility. I would highly recommend your company.
elen t | Overall ExperienceThe staff here was super helpful every time I needed to chat with them. If I ever need storage space and/or a vehicle for moving, I’ll be calling them again!
JULIANA T | Overall ExperienceKaelin was a great help when needed. Appreciate the quick response and again help as needed
Jeramy H | Overall ExperienceTy for have a solution f or pls problems
Lonnie H | First ImpressionsI've rented a truck 3 times in the last few months. Kaelin Newman and Taylor Sipos are really nice. I appricate that. Moving is stressful.
Eric W | Overall ExperienceThe staff at my location iare exceptional people!! I keep using them because of how caring they have been to me as I am now going thru a divorce!! I can't say ENOUGH about KAYLIN and TAYLOR!! I AM VERY GRATEFUL AND VERY APPRECIATIVE IF HOW CARING THEY WERE!! THEY ARE THE BEST!!
debbi e | First ImpressionsThere large spider webs around the lock on the door if the unit had been over seen I'm sure the spider web would not have been there I think the over seer could have done better that web had been there a long time because it was really thick and large.
Denice L | Overall ExperienceEven though we did not use the unit during the free month, the whole process was easy and if I need a storage space, I know who to go to.
Danielle T | Overall ExperienceMoving is stressful. Taylor Sipos and Kaelin Newman were nice and helpful. Thanks!
Eric W | First ImpressionsFOUND STAFF TO BE FRIENDLY AND VERY ACCOMMODATING!!
MARY B | Overall ExperienceGreat storage facility and very helpful/friendly staff. I would 100% recommend coming to this location for any storage/vehicle rental needs, (I used both). (Btw I rarely ever write reviews, but this place definitely deserved one.)
Nicholas R | Overall ExperienceSingle attendant on duty seemed backed up and frustrated handling a crowd of people on his own. Hopefully it was a one off. Two people should really be needed on a busy Saturday morning.
Brian W | First ImpressionsI’ve used this storage unit since 2015 and everything I kept in it is in the same great condition as the day I moved the items in. There was never any water in the unit and that is a big plus since I had an experience in another different facility where rainwater seeped into the storage unit and the items stored got wet and became mildewed. When I emptied this unit there were no mice or rat droppings in the unit at all. I was so happy to notice that. The staff were always friendly and helpful. I have recommended this facility and will use it again if the need ever arises.
MARY E | Overall ExperienceThe staff was helpful in getting everything resolved, but the process was not smooth for me. The first unit assigned had a lock on it. The second unit was available, but how to access it was very confusing...it was listed as a range of units and I understood it to be an inside unit. I attempted to access the unit from inside, but the doors while not locked, would not move as if they were locked from the inside. The 3rd assigned unit was also locked, so we decided to just find one with a customer ready tag. The one found turned out to be the second assigned unit which actually was both an outside and and inside unit. It all worked out in the end, but the back and forth ate up at least 2 extra hours when I had my family crew there ready to help move. The map was unclear as well as it showed the assigned units as small units. A little more direction would have been helpful, but I think it was unclear to the staff as well. It worked out and they were helpful, but the logistics and the process was not customer friendly. When a unit is assigned it should not be locked -- there should be some process where ready means really ready and it was quite clear that the office was understaffed for the number of customers.
Chris D | First ImpressionsI bought from your office a Uhaul storage lock and unlocking it was a hit-and-miss affair. I can only open the lock after, on the average, amore than 30 or 40 attempts. I raised this matter to your staff after my first experience but they did not offer to replace it with a better one. But In all, i like your facility.
JOSE D | Overall ExperienceTerrible customer service from this location, specifically Kaelin. We were forced to incur additional charges because the lot was blocked and we could not access our unit. She refused to credit us for additional miles and gas.
Stephanie S | First ImpressionsThis location (Worthington, Ohio) never answer their phones and on the rare occasion that they do, I was put on hold and waited on hold for 42 minutes before I decided to hang up. Will not recommend this particular location.
robert d | Overall ExperienceI don’t normally take the time to make a review but I had to because of the amazing service. I highly recommend this U-Haul storage facility. The staff is very helpful and respectful and the facility along with the vehicles are clean and in great shape. This combined with great affordable prices, I wouldn’t go anywhere else.
Nicholas R | First ImpressionsGreat job everyone!!! Thank you!!!
robert d | First ImpressionsI thought the online check in process was convenient until I arrived at the site only to find out that the code to enter the gate didn’t work. Then the original unit number provider was already occupied. So I had to go through part of the check in process again in the office. Also the parking lot is way to small for trailer and moving trucks to be coming in and out of and moving around. I had to be let in the gate and drove around only to find more trucks and trailers parked in the way. Also the location for the unit is not at the actual address given, had to go around the corner.
Chad R | Online Move InCharged too much for a bad unit, leaves and debris, rat chemicals lying out etc. should be refunded my $.
Adam H | Overall Experienceeverybody very nice
kelly I | Overall ExperienceVery easy, smooth transition. Good pricing and value.
Gregory K | Online Move InDawn and Kaelin McCarty were very helpful in helping me choose a storage unit for my belongings. They were very knowledgeable and helped me locate a mover to move my belongings into the storage unit the very next day. They are a great team and provide top notch customer service.
Dehavlyn W | First ImpressionsHave had u-haul install my hitches since in the 80s always were great and efficient your staff was and continues to be friendly and very professional if the rental truck was not available at the location I was at they searched other locations to accommodate my needs
JAMES S | First ImpressionsCaelin and the management group there were always very great at communicating and were always very helpful. Thanks to the group! Only complaint is 2 rate increases during my lease...
Benjamin S | Overall ExperienceDawn was awesome with assisting in updating my storage account
ANGELA G | First ImpressionsGreat location. Friendly and helpful staff. Management runs a nice operation. Storage facility was clean and easily accessible.
Gregory S | Overall ExperienceI wish there could’ve been something done about to broken dishes and the hole in the ceiling.
SHAKELA C | Overall ExperienceVery happy
kelly I | First ImpressionsAlways helpful
kelly I | Overall ExperienceI would not hesitate if I needed a storage unit or a trailer or a rental truck. U-Haul rocks! I have been using for years and I even had my face on the side of a few trucks before, by submitting my photo when I rented a auto transport
LLOYD J | Overall ExperienceWorst Uhaul center ever. They locked my unit for nonpayment when my payments were up to date and then locked me inside of the facility.
Kelsey D | Overall ExperienceIn person staff were excellent. However, the main phone number told me that this location have several 10x25 units and they did not. I ended up paying more for a 10x30. I had no choice because my moving truck was on its way. I was told that the main number does not know the inventory. If that is the case, they shouldn’t have told me so. I gave my credit card over the phone to hold the unit. I was very upset.
JODEE G | First ImpressionsI still had my lock from my old locker, and so I laughed when I learned I got a free lock here. Until I got to the facility and realized I had forgotten my old lock. So, thank you for that!
Dana S | Online Move InOverall, was decent up to good for our outdoor RV spot storage at our local UHaul. The only reason we canceled our spot, was due to how the cost of our same storage spot (for the past few years) had the monthly rental rate increase approx. 35%. After paying this for about 1.5 years, it was just too much of cost for this one RV spot. And as calling to cancel our storage spot, the store mgr. did not offer any apology words for our having to cancel, or even thank us for all the years of storage payments (also did not even try to remedy the issue to try and keep us from cancelling). So was just disappointing that our UHaul mgmt. was not willing to try and aid with the high cost and keep a good paying/ long-time customer from leaving...
JASON W | Overall ExperienceThe Manager there, the lady was great to help. I am very pleased with over all experience. Thank you. Guys. If you are moving, uhaul is the place. Not just for storage, but also everything you need at one place. I bought ally stiff here and the truck too.
VENKAT M | Overall ExperienceMs. McCarty was very courteous and helpful.
ANTHONY K | Overall ExperienceI have had several issues while PAYING for storage here. The staff is rude and don’t seem to care about the customers. This includes the so called manager. I would never recommend this facility or use it again myself.
MARLON B | Overall ExperienceKaelin McCarty was the best!! She was so very helpful and extremely nice. UHaul is very lucky to have such a great employee.
corina r | Overall ExperienceOnly complaint was there were tons and tons of screws all over the driving areas between each isle and we had three cars and the uhaul to worry about busting a tire but the girls were amazing and helped us get the huge truck where we needed it.
Payton B | Overall ExperienceKaelin was super friendly and helpful. I will use this facility again!
Mark S | First ImpressionsThe staff were most helpful and exceedingly kind. It was an excellent experience.
valli b | First ImpressionsThe lady and the guy in the office was so nice and patient with me.
Cassandra H | First ImpressionsThe lighting inside the storage unit was broken… didn’t get fixed for the whole time I was there
Stephanie g | Overall ExperienceEveryone was helpful and professional. Spelling may be off but “kaylen” was always kind on the phone and in person. I could tell that she cares about her customers.
James F | Overall ExperienceMy unit did not have a lock and key with my mobile check-in. Unit was full of leaves and debris, since it was after hours I had no tools to clean it out. Rat traps with rat poison food around the perimeter. Will be looking to stay else where after one month. Not worth $154
Adam H | Online Move InGreat!
ANN S | Overall ExperienceI’m currently putting all of my stuff in storage since I need to move out of my condo. First day moving into my storage unit, got locked out of the facility because of a truck renter leaving the truck in front of the gate (like they were instructed to do). When we called for assistance to get the key back from the drop box, we were told we had to wait until the next day and cursed at by the general and assistant manager. 10/10 don’t recommend.
Payton S | First ImpressionsLights were out. Hallways were too thin.
GEORGE V | Overall ExperienceThe gate was left open many times I arrived and drove straight in. The parking lot is way too small. The trucks, trailers and equipment are lined up along the units making it hard to maneuver around to get to your own unit.
Robi B | Overall ExperienceAwesome friendly staff - the gentleman at the front desk was very efficient and was good at multi tasking and was able to accommodate questions from customers while serving the customer in queue. The other gentleman I talked to on the phone after I moved out was very helpful and understanding . Thank you !
Edna O | Overall ExperienceI had very little interaction with staff and facility. I moved into a small storage unit several years ago, and just recently moved out. Everything was fine. And over the years, auto billing worked perfectly.
Peter W | Overall ExperienceThe staff was wonderful in helping me choose a storage size and informing me about policies and procedures.
JULIANA T | First ImpressionsEverything went wrong with my move but Uhaul helped me find a solution and worked with me on all my last minute reservation changes. Excellent for truck and storage needs.
ARIANA T | First ImpressionsDid not always have access during posted hours and truck almost always parked in front of our unit which did not allow full access
Christine M | Overall ExperienceKaelen (sp?) was especially friendly & helpful in our storage start, & trailer drop off.
Steven W | First ImpressionsI thank God I met these people
PAMELA C | First ImpressionsOnly had to access the facility a couple of times over the life of the rental, but the facility and team were outstanding.
Eric H | Overall ExperienceDakota was extremely helpful and very friendly!
Tracy d | First ImpressionsCould not get into my unit when we had snow, a slight melt then a freeze! There is nothing to stop the snow & ice from falling in front of the door! Making it IMPOSSIBLE to open the door, not alone the locks you sell got full of ice! No reflections on your workers! They are wonderful. Very friendly, eager to help & always listen!
maureen d | Overall ExperienceMy storge unit was lock for a late payment, the unlocked after 2 week I post the payment
Martin A | Overall ExperiencePeople helping me were very inviting. Nice people, seemed like they really wanted to be there
David J | First ImpressionsThe Staff was always courteous and helpful.
Victoria D | Overall ExperienceThis was the first time having to rent a storage unit the location manager "Lexi" (most likely spelled wrong) was very helpful. They did not have the size unit we reserved, She was very helpful giving us different options. Wound up going with the smaller unit for starters and hope a larger comes avail in the near future. Pricing was not to bad either.
ROBERT S | First ImpressionsThis is an awful storage facility and Kaelin is ver evil-spirited. So if she doesn’t personally like you, or ask her to do stop calling references just because you can answer her call right away, she will AUCTION your stuff immediately. Kaelin, I have filed a lawsuit against you and U-HAUL. Please, Please do not use this storage location. Shannon is awesome at the Morse Rd location. The worst part is that this evil person deliberately stole my possessions and I want them back. If anyone attended their auction on June 15 my storage number was 908 please please reach out to me at gravesangela25@gmail.com. U-HAUL at the Worthington OH location, a lawsuit was filed June 16th. Please remember, do not utilize this location. Angela Graves
ANGELA G | Overall ExperienceThe storage area is not clean and with webs....
VENKAT M | First ImpressionsStorage experience great. However I am having a horrible experience regarding a truck rental I recently rented. The matter is still not resolved through RepWest which carries the safe move insurance. Uhaul has not been able to assist me with this and it has tainted my overall business relationship with Uhaul as well. Thank you
Darice H | Overall ExperienceThe snow was plowed into the storage unit door to the point it was stacked over a foot tall and I was unable to access my unit even with the help of another client trying to open the door. There was also a good amount of moisture in the unit (movers also commented on this).
Alex P | Overall ExperienceWhen we moved up from Georgia, our assigned unit had not been cleaned out. Kaelin went out of her way to make sure we had a unit that would hold our belongings and gave us a free month for our trouble. That is AWESOME customer care. Kaelin and the entire team at the facility were always so helpful and friendly. We highly recommend this specific location and all UHaul services. Thanks so much!!
John M | Overall ExperienceThing is that I received an offer that if I rent the truck i will have the storage free 1 month. It's not true unless you are moving to a different city. This sucks! I wouldn't need a storage, but I took advantage of the "offer" and now I'm getting billed for it.
Angel R | Online Move InThe people that work at the Worthington U Haul were very helpful and they worked with me and my family..In all they are great. I would go to the net to store my things
JESSE Y | Overall ExperienceStaff was always helpful, friendly and well-informed.
DAVID B | Overall ExperienceThank you people for keeping my stuffs in a safer position,I’ll always remember U-Haul when ever i have something to put in the storage
Francis N | Overall ExperienceThe staff went above and beyond to help me this is a great location
Sonny J | Online Move InThe property manager along with the other workers here made this experience a lot better. They helped us a great deal when the website and downloading the U-Haul app couldn’t offer us any (this app was horrible in answering any questions). The online check-in was fine and gave us an access code, but we apparently needed to check in at the office regardless. There were multiple times when we needed to go back to the office for help and Kaelin helped us out with a smile on her face. For that, we were very appreciative.
Casie L | Online Move InGreat service and facilities.
Stephen G | Overall ExperienceQuick efficient friendly service!!
Stephen G | First ImpressionsVery helpful
Mike K | First ImpressionsMy only complaint is that the design of the roof is poor. When it rains, all the water dumps right in front of the door, so you get wet trying to get the door open.
Richard G | Overall ExperienceI appreciated a well lit clean space that was easily accessible to store my furniture between moves.
Sandra O | Overall ExperienceThe staff was super friendly and helpful
Zina C | Overall ExperienceThe staff is customer friendly and the wait time is excellent! Office staff is organized and gives helpful hints when making purchasing decisions.
Cheryl L | First ImpressionsThe Manager at this location, Kaelin, is amazing!! She’s so helpful and kind and warm and sweet. She is an asset to your company! Truly. ♥️
NICOLE E | First ImpressionsStaff helped resolve a problem quickly and with a good outcome.
Gregory S | First ImpressionsOnly thing I didn’t love was the crowded drive lanes with limited turn radius to get to the back locations. Many rental trucks lining the rows. Kaelin was excellent.
Michael S | Overall ExperienceKaelin and her staff are excellent, very friendly, and very customer service focused. It's very refreshing to deal with a business that seems to treat the customer with professional respect. The only complaint I have about the facility is the lack of parking.
Kenneth C | Overall ExperienceKaelin is awesome! Super helpful! I would send everyone to this location !!
Abby M | Overall ExperienceAll good experience
THOMAS S | Overall ExperienceFacility was convenient when we first needed it. Prices are reasonable for the area but high compared to the facility I found closer to me with a temperature controlled unit.
Robert H | Overall ExperienceKaelin goes out of her way to be friendly, helpful and accommodating! We have found her to be a shining star in our vast UHaul experiences. Someone should follow her around to find out how to run all storage facilities.
david w | First ImpressionsThe staff at that location were excellent in all things. They even checked other locations to fulfill my needs. Top ratings for everyone there!
Ellen S | First ImpressionsGreat customer service as always. Truck was clean, and storage unit was clean and I feel our belongings are safe here!!
Stephanie S | First ImpressionsOn site staff was excellent
Joseph T | Online Move InI had a storage unit booked for 2 weeks. When I go to check In they tell me it isn’t available…..
CAMERON W | First ImpressionsGreat service! Little pricey
Belinda H | Overall ExperienceBest Employees Ever!
SHANNON B | Overall ExperienceAlways nice and willing to help us as much as they could!!
Nichole D | Overall ExperienceI was very impressed with the customer service from both of the associates.
Alysia B | First ImpressionsI was not aware that I had to spray bug spray down. Spiders were all over my things and in boxes.
Chaleah W | Overall ExperienceKaelin and Dakota are EXCELLENT. They made this process painless and we're so grateful that these two wonderful individuals helped us with our needs.
danielle w | First ImpressionsGreat staff-very helpful.
Vance C | First ImpressionsBoth employees were excellent
Kip w | First ImpressionsDakota and her staff were great to work with!
michael F | Overall ExperienceWebsite doesn’t allow you to pay two months but it certainly makes you think you can and that you did. I got several late fees because of it. Not good
DOUGLAS B | Overall ExperienceYou have an excellent team!
CAROLYN H | Overall ExperienceThere was a little confusion about where I was supposed to store my belongings and return the truck, but I called Uhaul’s main number and a lady on the phone helped me get everything sorted out. The person at the facility when I moved in and dropped off the truck was very friendly and helpful.
Mary S | First ImpressionsExcellent location and workers very friendly. My only complaint is the tight aisles when using a larger UHaul to load/unload.
Leslie F | Overall ExperienceThe associate working was amazing. I changed my mind twice before getting the right unit. She had everything completely ready to go in minutes. Excellent customer service!
CAROLYN H | First ImpressionsThe people were very good to work with.
TIMOTHY H | Overall ExperienceStaff was very helpful a d accommodating. Thanks!
rachel j | First ImpressionsDakota was great. He got me set up with a storage unit and took my rental truck back. Great to work with.
Brian A | First ImpressionsThe people were very nice and helpful i will use it again Steve and Deb Thanks
steve m | Overall ExperienceOnly concern is how narrow the space is when trying to get to the back buildings. Nearly got hit by drivers a few times. Maybe post a reminder/speed limit to nudge people into being careful?
Naomi A | Overall ExperienceThe storage facility was small. There is no way the 26ft uhaul could have menuvered around the property. I never entered the facility and canceled the unit. I was extremely disappointed.
Vincent S | Online Move InI had an excellent experience with UHaul in both McAdams Pk, Wichita, KS and Worthington-Galena, Columbus, OH. I didn’t get the gentleman’s name who helped me in Wichita, but Andrew was excellent at the Columbus location.
Angela S | First ImpressionsJust thanks.
sheryl c | Overall ExperienceI was in this storage unit more than 7 years. There were various managers over that time and all were nice, friendly and helpful. Autopayment was convenient on my credit card. The office was always clean and well maintained. I felt safe in my unit. I will say that I learned several years through my time there that they were not supposed to rent out the unit that they gave me. I didn't realize it but the concrete apron at the entrance of the unit was missing, which meant tons of dirt and debris blew under the door covering everything I own. New managers fixed it so that's good. And like I said every manager was nice. But apparently my unit was on a "do not rent" list and the original managers rented it to me anyway according to maintenance. So ... don't rent units if they don't have concrete pad/apron at entrance.
HOLLY R | Overall ExperienceStaff was very helpful on move-in day. The only reason I gave 4 stars instead of 5 is our items barely fit in the selected unit because the door opening was more narrow than expected.
Tammy H | Online Move Inkeep it up
Raaheem W | First ImpressionsNice job. Parking out front is a bit difficult.
DANIEL O | Overall ExperienceThank you!
rosanna b | Overall ExperienceVery patient and helpful
Donna O | First ImpressionsThe service provided by all at this storage facility was wonderful! Specifically Kaelin and Christina! We had an issue with one of the doors which was resolved efficiently and there was great communication thru the process. We will continue to use their services as needed. Thank you for everything!! Caroline Mackey
Caroline M | Overall ExperienceThe staff was very friendly, they were able to get me in and out within 20 minutes.
Phillip W | First ImpressionsExcellent because of the customer service, thank you! Anthony
Anthony G | Overall ExperienceWhen I reserved the trailer I was told I could return it at any uhaul location. Not the case here. Had to unload the trailer after driving 1750 miles & deliver it to another location at 5pm Friday.😕
KERRY M | First ImpressionsMy life has been such a turmoil as my husband was killed suddenly and I had to move back to Ohio. Throughout the last 5 months I can honestly say the folks at the Uhaul facility have been wonderful! a
Dana G | Overall ExperienceThe lot itself it incredibly difficult to maneuver, it is dangerous. There are such tight corners that are not realistic for moving trucks coming and going.
Canady P | Overall ExperienceThe front desk guy was very nice and worked hard to get a truck rented and then get me checked in. I did the facility very tough to navigate due to all of the trucks and trailers parked everywhere.
Urban I | First ImpressionsEasy access, friendly, helpful staff! Thanks! I’ll be back!
Mary C | Overall ExperienceClean environment! Great office staff! Very helpful and courteous! I’ve been here before, and will continue to use this location! Thank you!
Mary C | First ImpressionsStaff was very helpful both in making the appointment and day of rental.
Phillip H | First ImpressionsNo comment
Ayub B | Overall ExperienceA perfect experience!
Andrew R | First ImpressionsThe office is extremely quick to respond to any issues and always pleasant. I would have kept my belongings there but the rent for a 5x10 was 40%-50% higher than other facilities near me
Darren O | Overall ExperienceFriendly staff, very helpful.
Roy V | Overall ExperienceWell maintained and the people I dealt with were always friendly. Very easy to rent and quick to check-out. Overall, great experience.
Chad S | Overall ExperienceAll the problems and obstacles with moving were taken care of promptly. We really appreciated that.
Elaine S | First ImpressionsThe reason why I selected below average what's because your computer system absolutely sucks could not assign me a password to get in and out of the gate the automatic bill pay wouldn't work my experi
Matthew K | Overall ExperienceFriendly staffs and clean place
Itaf D | Overall ExperienceGreat Staff and very helpful
Joe D | Overall ExperienceGood facility. Very clean. Had some billing issues but they were easily resolved. Good value.
Bruce M | Overall ExperienceNA
Ashley M | Overall ExperienceThe Staff at this facility were outstanding in every way. First Rate .Will be back next year.
Bernard S | Overall ExperienceThank you for this nice facility.
JEANINE V | Overall ExperienceStaff was very helpful in choosing a unit and with the truck rental. Unit was clean and the truck was in good condition.
William V | Overall ExperienceThe price for the storage is ridiculously high. The run-around I had to do to get to A storage unit was senseless. Was NOT happy at all with the service!!!!!!!!
LINDA S | Overall ExperienceEverything went well no problem or delay and the staff were nice and helpful
Itaf D | First ImpressionsGreat experience
Steve S | Overall ExperienceWonderful experience. Staff was very helpful.
Sheila B | First ImpressionsIf I ever need a storage space, I will rent from you folks.
DAVID B | Overall ExperienceTo much to list
John U | First ImpressionsGreat customer service. We were running in a tight schedule and my code did not work to let me in and out the gate. I called the GM who answered right away and she gave me an alternate code.
Renee J | First Impressionsthe uHaul storage was fine. I will never ever use UHaul truck rental ever again. I was lied to multiple times about the cost of my 26 ft truck rental. I am still waiting on my $100 cash deposit.
Judith B | Overall ExperienceThe location was always clean and well maintained. The staff was helpful and friendly. It was very easy and convenient to visit my unit during the rental period.
Bruce T | Overall ExperienceBest rates in town, will work with your own insurance company and super friendly and helpful staff! Will always choose U-haul for my storage needs.
tamara i | First ImpressionsI've always used and appreciated U-Haul in Worthington, expecting the same great experiences of quality and integrity. This time was a disaster. New manager has a millennium attitude. Need I say more.
Dawn V | Overall ExperienceYour pricing is great and I like that you have supplies for moving readily available with great prices. I haven’t received by email all of the information needed to pay my monthly rent for the units.
Elizabeth J | First ImpressionsGreat service helped get truck next to storage unit.
daniel k | First ImpressionsHe was very helpful and knowledgeable about all of the offerings. I was in and out!
Stephanie S | First ImpressionsAll good
Kristine M | Overall ExperienceGreat service. Very helpful.
Chris B | First ImpressionsVery helpful and courteous! Office was clean and organized.
Mary C | First ImpressionsHelpful in having me move my stuff to Texas.
Idris K | Overall ExperienceAmazing staff!!!! Very much missed seeing the incredible Christina when I left but Andrew was extremely helpful....
SUSAN S | Overall ExperienceSome of the staff was great but others were rude and condescending. I would recommend this place only if other places were not readily available
Amy D | Overall ExperienceThe two employees working were very polite, professional and extremely helpful. Great customer service.
Rick D | First ImpressionsNone
Osei A | Overall ExperienceThanks
Kathy M | Overall Experiencethank you for get my daughters stuff home and saving me the trip to Miami.
Gene G | Overall ExperienceTorrie, Sam, Christina and Andrew are some of the best people I’ve worked with in any industry! Torrie is a fantastic person and manager.
SUSAN S | Overall ExperienceNo problems whatsoever.
Mark R | Overall ExperienceWas pleased with the help I recieved from the staff.
Robert K | Overall ExperienceThe lady at the front desk was very helpful every time we were there.
Kurt H | Overall ExperienceExtremely helpful and pleasant staff! There was a mix up when it came time to pick it up and a trailer wasn't available, but it was resolved quickly.
spencer s | Overall ExperienceThe manager at this location is awesome
Alyssha G | Overall ExperienceWe rented our storage facility for a total of 7 years. We had an excellent experience. Facility was clean and secure and the staff and making payments (even after hours) was wonderful. Thank you!
STEVE B | Overall ExperienceThe staff was friendly and attentive. They made sure we had everything we needed.
Rebecca A | Overall ExperienceGreat customer service, best I have seen since my move to Ohio. The units are very clean and I felt my things were safe. Shafie was awesome, he made a horrible experience with other U-Haul GREAT
Nicki B | Overall ExperienceAfter a horrible horrible experience at 4 other places, it was nice to have real help
Nicki B | ReservationThe young man who took care of me at checkout did an outstanding job. The last managers were not so kind and courteous as present management team..
JERRY S | Overall ExperienceThe website was difficult to navigate for a payment. I paid twice for one month. staff tried to help but couldn’t assure next month paid. I moved out on the due date and charged the a month rent
Delyse V | Overall ExperienceMy only complaints: 1) monthly rate is not pro-rated - no refund after checking out early 2) after multiple attempts I gave up trying to have you update my billing address. inconvenient.
Bruce R | Overall ExperienceOutstanding customer service from every staff member we met during our two month stay! They made our move to Pittsburgh much better. Thanks to everyone!!
Gregory T | Overall ExperienceNo comments
Brenda S | Overall ExperienceThank You. We were very pleased with the safety and condition of our belongings while stored.
VICTORIA S | Overall Experience