Trailer was dirty, had a broken taillight, and was parallel parked with other trailers. I had to move 2 other trailers to access, and then still forced to lift and laterally move a 12 foot trailer. I then had to wait for 5 minutes to have the gate opened. I won't be back, and will go out of my way to discourage friends and family from using this place.Carl R.
Customer Reviews for U-Haul Moving & Storage of Worthington
Worthington, OH 43085
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Erin V.
Our experience was fantastic! The person working when we came to pick up/drop off (I wish I remembered her name) was fantastic and made our experience even better!! Very personable and kind! 10/10!Anne B.
Nothing to add. Just keep providing your great friendly service.Doug F.
Customer did not leave a comment.Duane A.
Our 15' truck was not clean, so that was gross. but the U-Haul employee was WONDERFUL. 10/10 sweet, helpful, and made the process easy for usJulia H.
Could not get into my unit when we had snow, a slight melt then a freeze! There is nothing to stop the snow & ice from falling in front of the door! Making it IMPOSSIBLE to open the door, not alone the locks you sell got full of ice! No reflections on your workers! They are wonderful. Very friendly, eager to help & always listen!maureen d. | Overall Experience
This location did not have the furniture dolly I had ordered online. I had to go to out of my way to another location to get the dolly. In addition, this location would not allow me to return the dolly to them. Alexis said I would be charged $75 for a stolen dolly by the other location if I didn't return it back to them. So...I had to go all the way back to the second location to return the dolly. Also, there was no one at the desk when I returned the truck. I had to wait what seemed like forever in the lobby before someone showed up to return the truck. Not good.Louis M.
My storge unit was lock for a late payment, the unlocked after 2 week I post the paymentMartin A. | Overall Experience
Will use again. Took care of us efficiently and made us feel very welcome.Rebecca D.
Customer did not leave a comment.Nancy G.
Customer did not leave a comment.Travis S. | First Impressions
People helping me were very inviting. Nice people, seemed like they really wanted to be thereDavid J. | First Impressions
Kaitlin and Dakota were fantastic, fast and efficient. Great customer service.michael B.
Very crammed and hard to park vehicle app did not work for drop offLauren F.
Customer did not leave a comment.Rajesh S.
From start to finish All was perfect Thank youDANIEL L.
The 2 people that were helping me were both friendly and seemed happy to see people come in. Very helpful and friendly.David J.
Customer did not leave a comment.Muhammad U.
Customer did not leave a comment.ANDREW G.
This Uhaul dealer overcharged me $23.58 for fuel charge. I took the pictures of the fuel/mileage meter before I left the Uhaul parking at 9:14 Am and when I returned to Uhaul at 2:02 Pm the same day. I refilled the gas tank above the level that was starting out with. The contract indicated 7/8 gas tank. I thought I also had 7/8 gas tank to begin with. When I returned the truck, the manager said that I only had 3/4 tank (base on the picture). I should come back to the office in the morning to have the fuel correction at 3/4 gas tank. The fuel meter doesn't have any numbers on it. How do I know that I had 7/8 or 3/4 fuel tank. I don't think it's fair for me to pay for Uhaul's mistake of wrote down the incorrect fuel level. I was going to rent the same Uhaul truck on 08/16/22 to move my daughter's stuffs back to school. I may have to rent it from someone else. I am 64 years old and retired on a fix income. I cannot afford to pay for the extra fuel charge because someone at Uhaul wrote down the wrong fuel level. If this Uhaul really want my $23.58 that bad by choosing not to do the right thing, then they can have it. I'll stay away from Uhaul, and specially away from this Uhaul location. I'll file a complaint with the Central Ohio Better Business Bureau and write review on Google.PHU T.
Customer did not leave a comment.Brent B.
Customer did not leave a comment.Rolonda S.
The Staff at this location were very nice and helpful! However, when I said that my truck did not have AC (i.e. the air was cool first thing in the morning, however, after the truck had been driven the air coming from the vents was hot!), they said nothing could be done. I called Roadside Assistance and was informed that if I replied to the text that Roadside Assistance sent me, then someone would come out to assess the condition...they never came. So...150 miles into my 400+mile trip the AC returned to blowing hot air and thus I drove the 15' truck with auto transport the rest of the way with the windows rolled down. A $50.00 refund was given, however, that doesn't even begin to cover the discomfort experienced on the remainder of the hot/humid trip!!!Christie H.
Customer did not leave a comment.James S.
Customer did not leave a comment.Jennifer A.
Upon arrival we were told that we could not have the mattress pads we ordered as all the pads were wet. We were told that we could go to another larger U-Haul to get some. Gee, thanks. We are on a time schedule to pick up dining room furniture. The attendant was methodical and only semi-cordial. They just pointed a truck and said that's yours. No one to help us if we had questions about the truck upon seeing it.RichardandBrent H.
Customer did not leave a comment.John G.
Everything was great except the trailer wasn't clean. Thanks!Kwame R.
Nothing, great experience.MARTIN H.
Customer did not leave a comment.Annie Y.
have a live person answer the phone when it rings no matter what.DAVID D.
Customer did not leave a comment.Alexander S. | First Impressions
No complaints about the site. But I had reserved a 10 ft truck at a site 12 miles closer to my son's apartment. The day before my reservation was changed to a 20 foot truck at this location. Fuel efficiency was much worse with the larger truck and combined with the extra distance it took 10 gallons of gas to make the trip. Not pleased with the extra expense due to the bait and switch.Gary F.
Reservation was moved almost 10 miles from where I initially made the reservation. Asked the employee if they could provide some free miles since they moved the reservation. Employee commented â€œyou are lucky we are even renting you a truck?â€ Really?? Then the rental was for 1/2 day and not a full day, which made us have to use our cars to move a lot of the smaller stuff the next day. Worst experience ever with U-Haul.Matthew C.
Customer did not leave a comment.Cheryl B.
Every employee from pick up to return were great and very helpful.Helen B.
Lack of equipmentJared R.
Customer did not leave a comment.MICHAEL S.
The Staff was always courteous and helpful.Victoria D. | Overall Experience
I rented a motorcycles trailer and was helped by Alexis. She was great!. She new her the product well and explained how to attach and detach the trailer if needed. she was very professional and welcoming. Great experience! Thanks Alexis :)Harold P.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Isabelle E.
The staff at this location are always friendly, efficient, and professional.Jerry M.
Customer did not leave a comment.Noe M.
Parking was tight.Peter W.
Customer did not leave a comment.Wei H.
Alexis helped me with the rental and she was a rock star! Professional, super friendly and knowledgeable. I really enjoyed talking to her. Thank you for all that you do Alexis!!!Nicky S.
We had a very good experience moving things with u box containerRAVI K.
While my marks seem good, the truck (not my first) door seal leaked and ruined several items in boxes and a TV. I would love to see a credit, at the very least and for once from uHaul, for equipment that is very tired. Headed to Ryder for my next moving equipment need otherwise.Mark M.
The first location the truck wasn't returned on time so I had to wait an hour and drive to this location for pick upChrysanny C.
Check in was super quick and easy. The girl who helped me was so nice and I returned in less than 2 minutes!Nicole F.
Customer did not leave a comment.REBECCA M.
Customer did not leave a comment.Chelsea R.
Had hard time starting after each shut-off. Can't see levels of fuel level when fueling so I had to pay high gas price.Ping W.
Customer did not leave a comment.Kelly R.
Customer did not leave a comment.Cheryl S.
Friendly and efficient staff, fast and easy drop-off.Daniel T.
Customer did not leave a comment.David H.
Customer did not leave a comment.Charlie T.
Customer did not leave a comment.Maureen H.
Staff was ready to assist and engaging, light hearted and fun while being professional, very good to see!Lloyd C.
I filled it back to the 1/4 tank before returning it I was told it was not on 1/4 tank if I refused to fill it up I'd be charged extra I will not ever do business with the people at 59 Gano road in Wilmington Ohio then told me if I didn't put more gas in it I would be denied getting another U-Haul rental ever againSecunda S.
Customer did not leave a comment.DANIEL H.
We use this location regularly to rent moving vehicles. Always friendly and in good shape.Suzann G.
The truck was not filled up with fuel. The truck was dirty in the back. The truck was smelly like football players. The passenger mirror was broke hanging on with tape. And the manager said the truck was at 3/8 fuel and it was on a quarter. I put two gallons in it going 23 miles. Then she charged me for 4 gallons at $25. She did not give me my money back. I won't use Uhaul again.Jessie O.
The staff member that helped me was courteous and helpful.Jose P.
The full size cargo vans have no backup camera! And the partition between cabin and cargo area hindered clear view thru rear view mirror. Please add after-market cameras!Adam G.
Customer did not leave a comment.Nana S.
Parking was a little difficult when I returned the truck but figured it out. Wasn't sure if I could have parked it across the street but I'll be sure to clarify next time. U-Haul team did a great job.Kim C.
The location in Worthington Woods Worthington Galena Road is excellent the customer service that I've gotten from everyone that works there is above and beyond they're always very helpful and if they don't have what I'm looking for they will call around and find what I need at another location and have it waiting for meJAMES S.
Customer did not leave a comment.James S.
Overall a good experience with one complaint; the steering in the truck I rented was really loose and the truck would drift constantly. I had to keep my eyes on the lane diviers in the side mirrors while driving and constantly provide input to the steering wheel to keep the truck centered in the lane. Not sure if this is typical for this kind of truck or if I just had one that could use some maintenance.Alexandru B.
Customer did not leave a comment.Ryan P.
Customer did not leave a comment.Mark M.
I did not get the truck size I wanted but everything worked out great!!Rolonda S.
Customer did not leave a comment.JEFFREY P.
Great overall operationWAYNE R.
Customer did not leave a comment.Lavictor C.
The moving company Sams Movers was absolutely terrible. After confirming the day before. The day of the move NO movers at the scheduled time. Also, no one answered the phone until I called from a different number. Very unprofessional and not a company UHaul should recommendCharmaine E.
I called that day and within 15 minutes I had a reservation and a van waiting for me. This is the second time I have used this location in a week. Both Kaelin and Alexis are outstanding! Thank you guys so very much for making my moves stress-free and quick!Steve M.
Customer did not leave a comment.Steve H. | Overall Experience
Customer did not leave a comment.Rob M.
Parking is horrible.Ullas S.
This was the first time having to rent a storage unit the location manager "Lexi" (most likely spelled wrong) was very helpful. They did not have the size unit we reserved, She was very helpful giving us different options. Wound up going with the smaller unit for starters and hope a larger comes avail in the near future. Pricing was not to bad either.ROBERT S. | First Impressions
Customer did not leave a comment.Ponnie R.
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.Daniel A.
I was expecting problems but everything was great.larry K.
Customer did not leave a comment.Bill M.
The staff at the Worthington, OH location are the nicest people I have ever dealt with. It was a pleasure talking to themBrian N.
Customer did not leave a comment.Octavio V.
Dakota was very professional and helpful ! I been to many u-haul buildings. Promote this gentleman !Naravahn P.
Very friendly staff.Rodell D.
The Staff at this location is always courteous, professional and efficient.Jerry M.
Customer did not leave a comment.Denise B.
Customer did not leave a comment.Jennifer K.
THis is my favorite Uhaul rental facility...the folks that work here are amazing!Heather L.
Customer did not leave a comment.Bradford B.
Customer did not leave a comment.Sanjay S.
A+ no concernsWhitney B.
The truck had no air conditioning or heat (early morning). Also the truck sound like it was going to break down at any minute. Miserable experience.JENNIFER S.
Excellent customer service!Joshua B.
Customer did not leave a comment.Tammy W.
Customer did not leave a comment.John P.
Customer did not leave a comment.Jaime D.
Customer did not leave a comment.Michael G.
This is an awful storage facility and Kaelin is ver evil-spirited. So if she doesn’t personally like you, or ask her to do stop calling references just because you can answer her call right away, she will AUCTION your stuff immediately. Kaelin, I have filed a lawsuit against you and U-HAUL. Please, Please do not use this storage location. Shannon is awesome at the Morse Rd location. The worst part is that this evil person deliberately stole my possessions and I want them back. If anyone attended their auction on June 15 my storage number was 908 please please reach out to me at email@example.com. U-HAUL at the Worthington OH location, a lawsuit was filed June 16th. Please remember, do not utilize this location. Angela GravesANGELA G. | Overall Experience
Customer did not leave a comment.Jason C.
The storage area is not clean and with webs....VENKAT M. | First Impressions
Storage experience great. However I am having a horrible experience regarding a truck rental I recently rented. The matter is still not resolved through RepWest which carries the safe move insurance. Uhaul has not been able to assist me with this and it has tainted my overall business relationship with Uhaul as well. Thank youDarice H. | Overall Experience
Customer did not leave a comment.Linda S. | First Impressions
The snow was plowed into the storage unit door to the point it was stacked over a foot tall and I was unable to access my unit even with the help of another client trying to open the door. There was also a good amount of moisture in the unit (movers also commented on this).Alex P. | Overall Experience
When we moved up from Georgia, our assigned unit had not been cleaned out. Kaelin went out of her way to make sure we had a unit that would hold our belongings and gave us a free month for our trouble. That is AWESOME customer care. Kaelin and the entire team at the facility were always so helpful and friendly. We highly recommend this specific location and all UHaul services. Thanks so much!!John M. | Overall Experience
Customer did not leave a comment.CAROLE D. | Overall Experience
Thing is that I received an offer that if I rent the truck i will have the storage free 1 month. It's not true unless you are moving to a different city. This sucks! I wouldn't need a storage, but I took advantage of the "offer" and now I'm getting billed for it.Angel R. | Online Move In
Customer did not leave a comment.danielle w. | Overall Experience
Customer did not leave a comment.Andrew W. | First Impressions
Customer did not leave a comment.edsel d. | Overall Experience
The people that work at the Worthington U Haul were very helpful and they worked with me and my family..In all they are great. I would go to the net to store my thingsJESSE Y. | Overall Experience
Staff was always helpful, friendly and well-informed.DAVID B. | Overall Experience
Customer did not leave a comment.Elaine P. | First Impressions
Thank you people for keeping my stuffs in a safer position,I’ll always remember U-Haul when ever i have something to put in the storageFrancis N. | Overall Experience
Customer did not leave a comment.Donna M. | First Impressions
Customer did not leave a comment.Edna O. | First Impressions
The staff went above and beyond to help me this is a great locationSonny J. | Online Move In
The property manager along with the other workers here made this experience a lot better. They helped us a great deal when the website and downloading the U-Haul app couldn’t offer us any (this app was horrible in answering any questions). The online check-in was fine and gave us an access code, but we apparently needed to check in at the office regardless. There were multiple times when we needed to go back to the office for help and Kaelin helped us out with a smile on her face. For that, we were very appreciative.Casie L. | Online Move In
Customer did not leave a comment.Todd F. | Overall Experience
Customer did not leave a comment.TERENCE B. | First Impressions
Customer did not leave a comment.chad l. | Overall Experience
Customer did not leave a comment.Ross J. | Online Move In
Great service and facilities.Stephen G. | Overall Experience
Customer did not leave a comment.STEPHANIE S. | Overall Experience
Customer did not leave a comment.Zakaria A. | Overall Experience
Quick efficient friendly service!!Stephen G. | First Impressions
Very helpfulMike K. | First Impressions
My only complaint is that the design of the roof is poor. When it rains, all the water dumps right in front of the door, so you get wet trying to get the door open.Richard G. | Overall Experience
I appreciated a well lit clean space that was easily accessible to store my furniture between moves.Sandra O. | Overall Experience
The staff was super friendly and helpfulZina C. | Overall Experience
The staff is customer friendly and the wait time is excellent! Office staff is organized and gives helpful hints when making purchasing decisions.Cheryl L. | First Impressions
The Manager at this location, Kaelin, is amazing!! She’s so helpful and kind and warm and sweet. She is an asset to your company! Truly. ♥️NICOLE E. | First Impressions
Customer did not leave a comment.James C. | Overall Experience
Customer did not leave a comment.Joannie L. | Overall Experience
Staff helped resolve a problem quickly and with a good outcome.Gregory S. | First Impressions
Only thing I didn’t love was the crowded drive lanes with limited turn radius to get to the back locations. Many rental trucks lining the rows. Kaelin was excellent.Michael S. | Overall Experience
Kaelin and her staff are excellent, very friendly, and very customer service focused. It's very refreshing to deal with a business that seems to treat the customer with professional respect. The only complaint I have about the facility is the lack of parking.Kenneth C. | Overall Experience
Kaelin is awesome! Super helpful! I would send everyone to this location !!Abby M. | Overall Experience
Customer did not leave a comment.lori m. | Overall Experience
All good experienceTHOMAS S. | Overall Experience
Customer did not leave a comment.FREDERICKA B. | First Impressions
Customer did not leave a comment.ALLISON E. | Overall Experience
Facility was convenient when we first needed it. Prices are reasonable for the area but high compared to the facility I found closer to me with a temperature controlled unit.Robert H. | Overall Experience
Kaelin goes out of her way to be friendly, helpful and accommodating! We have found her to be a shining star in our vast UHaul experiences. Someone should follow her around to find out how to run all storage facilities.david w. | First Impressions
The staff at that location were excellent in all things. They even checked other locations to fulfill my needs. Top ratings for everyone there!Ellen S. | First Impressions
Customer did not leave a comment.ROBERT B. | First Impressions
Great customer service as always. Truck was clean, and storage unit was clean and I feel our belongings are safe here!!Stephanie S. | First Impressions
Customer did not leave a comment.Peter W. | First Impressions
On site staff was excellentJoseph T. | Online Move In
I had a storage unit booked for 2 weeks. When I go to check In they tell me it isn’t available…..CAMERON W. | First Impressions
Customer did not leave a comment.RUDECY M. | Overall Experience
Customer did not leave a comment.Wilson L. | First Impressions
Great service! Little priceyBelinda H. | Overall Experience
Customer did not leave a comment.Douglas B. | Overall Experience
Customer did not leave a comment.HEATHER L. | Overall Experience
Customer did not leave a comment.Joshua C. | First Impressions
Customer did not leave a comment.Jerry K. | Overall Experience
Customer did not leave a comment.LLOYD J. | First Impressions
Customer did not leave a comment.Nicole F. | First Impressions
Customer did not leave a comment.Nader A. | Overall Experience
Best Employees Ever!SHANNON B. | Overall Experience
Customer did not leave a comment.David P. | First Impressions
Always nice and willing to help us as much as they could!!Nichole Danyell B. | Overall Experience
I was very impressed with the customer service from both of the associates.Alysia B. | First Impressions
I was not aware that I had to spray bug spray down. Spiders were all over my things and in boxes.Chaleah Williams W. | Overall Experience
Kaelin and Dakota are EXCELLENT. They made this process painless and we're so grateful that these two wonderful individuals helped us with our needs.danielle w. | First Impressions
Great staff-very helpful.Vance C. | First Impressions
Customer did not leave a comment.Kathryn B. | First Impressions
Customer did not leave a comment.Julie P. | Overall Experience
Both employees were excellentKip w. | First Impressions
Customer did not leave a comment.John T. | Overall Experience
Customer did not leave a comment.MICHAEL D. | Overall Experience
Customer did not leave a comment.AVERY B. | First Impressions
Customer did not leave a comment.Joy M. | Overall Experience
Dakota and her staff were great to work with!michael F. | Overall Experience
Customer did not leave a comment.JOANNA C. | Overall Experience
Website doesn’t allow you to pay two months but it certainly makes you think you can and that you did. I got several late fees because of it. Not goodDOUGLAS B. | Overall Experience
Customer did not leave a comment.Tracy W. | Overall Experience
You have an excellent team!CAROLYN H. | Overall Experience
There was a little confusion about where I was supposed to store my belongings and return the truck, but I called Uhaul’s main number and a lady on the phone helped me get everything sorted out. The person at the facility when I moved in and dropped off the truck was very friendly and helpful.Mary S. | First Impressions
Customer did not leave a comment.Nichole Danyell B. | First Impressions
Customer did not leave a comment.Julia B. | First Impressions
Customer did not leave a comment.Meka C. | First Impressions
Excellent location and workers very friendly. My only complaint is the tight aisles when using a larger UHaul to load/unload.Leslie F. | Overall Experience
Customer did not leave a comment.leah y. | Overall Experience
Customer did not leave a comment.Eric T. | First Impressions
Customer did not leave a comment.Katherine L. | Overall Experience
The associate working was amazing. I changed my mind twice before getting the right unit. She had everything completely ready to go in minutes. Excellent customer service!CAROLYN H. | First Impressions
Customer did not leave a comment.Katherine L. | First Impressions
Customer did not leave a comment.Lisa A. | First Impressions