There large spider webs around the lock on the door if the unit had been over seen I'm sure the spider web would not have been there I think the over seer could have done better that web had been there a long time because it was really thick and large.
Denice L. | Overall ExperienceSelf Storage Units in Worthington, OH, 43085
U-Haul Moving & Storage of Worthington
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Even though we did not use the unit during the free month, the whole process was easy and if I need a storage space, I know who to go to.
Danielle T. | Overall ExperienceMoving is stressful. Taylor Sipos and Kaelin Newman were nice and helpful. Thanks!
Eric W. | First ImpressionsFOUND STAFF TO BE FRIENDLY AND VERY ACCOMMODATING!!
MARY B. | Overall ExperienceGreat storage facility and very helpful/friendly staff. I would 100% recommend coming to this location for any storage/vehicle rental needs, (I used both). (Btw I rarely ever write reviews, but this place definitely deserved one.)
Nicholas R. | Overall ExperienceSingle attendant on duty seemed backed up and frustrated handling a crowd of people on his own. Hopefully it was a one off. Two people should really be needed on a busy Saturday morning.
Brian W. | First ImpressionsI’ve used this storage unit since 2015 and everything I kept in it is in the same great condition as the day I moved the items in. There was never any water in the unit and that is a big plus since I had an experience in another different facility where rainwater seeped into the storage unit and the items stored got wet and became mildewed. When I emptied this unit there were no mice or rat droppings in the unit at all. I was so happy to notice that. The staff were always friendly and helpful. I have recommended this facility and will use it again if the need ever arises.
MARY E. | Overall ExperienceThe staff was helpful in getting everything resolved, but the process was not smooth for me. The first unit assigned had a lock on it. The second unit was available, but how to access it was very confusing...it was listed as a range of units and I understood it to be an inside unit. I attempted to access the unit from inside, but the doors while not locked, would not move as if they were locked from the inside. The 3rd assigned unit was also locked, so we decided to just find one with a customer ready tag. The one found turned out to be the second assigned unit which actually was both an outside and and inside unit. It all worked out in the end, but the back and forth ate up at least 2 extra hours when I had my family crew there ready to help move. The map was unclear as well as it showed the assigned units as small units. A little more direction would have been helpful, but I think it was unclear to the staff as well. It worked out and they were helpful, but the logistics and the process was not customer friendly. When a unit is assigned it should not be locked -- there should be some process where ready means really ready and it was quite clear that the office was understaffed for the number of customers.
Chris D. | First ImpressionsI bought from your office a Uhaul storage lock and unlocking it was a hit-and-miss affair. I can only open the lock after, on the average, amore than 30 or 40 attempts. I raised this matter to your staff after my first experience but they did not offer to replace it with a better one. But In all, i like your facility.
JOSE D. | Overall ExperienceTerrible customer service from this location, specifically Kaelin. We were forced to incur additional charges because the lot was blocked and we could not access our unit. She refused to credit us for additional miles and gas.
Stephanie S. | First ImpressionsThis location (Worthington, Ohio) never answer their phones and on the rare occasion that they do, I was put on hold and waited on hold for 42 minutes before I decided to hang up. Will not recommend this particular location.
robert d. | Overall Experience