Customer Reviews for U-Haul of Murray

8,233 reviews

5305 S State St   Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

(801) 262-8958

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 262-8958

5305 S State St
Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The process did take longer than expected because the lights weren't working on the first trailer so we had to go through the contract process twice but we were just glad it was discovered before we left.

EldenKatie M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

I really have nothing to add here. Just treat every customer like I was treated, both in the pickup and the return, and they, as I, will keep coming back when I need a Uhaul. Thanks for outstanding service!

Bernette M. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

Just make sure the truck doesn't smell like cigarette smoke

Trenton M. 
Rating:
5.0

Loved the people there. So helpful! Thank you!

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Charlie M. 
Rating:
1.0

Drop-off was over congested and understaffed. Lots of chaos when trying to drop off the trailer. The lady that helped close out our ticket was nice and got us taken care of but the other lady was so stressed that she was trying to drag the another trailer to another customer and scraped against our vehicle. It was very hectic there.

BRIAN P. 
Rating:
5.0

Management and team members were the absolute best!!!!

KOREN P. 
Rating:
4.0

Great customer service and truck was clean. Perfect for moving a one bedroom one-way.

april B. 
Rating:
1.0

Charge my damn card more than they was supposed to.

April G. 
Rating:
5.0

Customer did not leave a comment.

Faisal W. 
Rating:
3.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Everything went smoothly

Carol L. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

They had what I wanted, when I wanted it. That's the main factor. 100% for that. The wait time was a bit longer than I would have liked. I understand when there is only one person there, but there were a few standing around, but only one on the registers. A bit frustrating, but overall a great experience. great staff.

Scott S. 
Rating:
3.0

Accurately report fuel levels

Matthew O. 
Rating:
4.0

It wasn't clear when I left where I should return the equipment. A better explanation would be nice

Benjamin J. 
Rating:
5.0

Excelente atención al cliente y eficientes en el servicio

Augusto S. 
Rating:
4.0

Customer did not leave a comment.

Dyke S. 
Rating:
2.0

We left an item in the truck. Came back for it 30 minutes later. They couldn't find it for us. Nonsense!! The maintenance guy took it. Someone is dishonest!

Alan F. 
Rating:
5.0

Customer did not leave a comment.

dean B. 
Rating:
5.0

Customer did not leave a comment.

CANDY M. 
Rating:
5.0

Customer did not leave a comment.

Ed A. 
Rating:
5.0

Customer did not leave a comment.

Rachel N. 
Rating:
4.0

Don't do payroll at the customer counter.

doug F. 
Rating:
4.0

Customer did not leave a comment.

Troy P. 
Rating:
5.0

Very quick same day service, return was also very fast and efficient

Shane S. 
Rating:
1.0

Didn't have the blankets or the hand truck that I paid for in the truck, the truck was backed into a brick wall when I showed up, the app is the worst program I've ever had the displeasure of using, u moved my pickup location to miles away from the location that u stated it was available at, and the key boxes got jammed with the key I was supposed to get from inside the lock ox. Seriously uhaul, this system is horrible and unprofessional, caused my move to be dramatically more difficult than I had to be. Unbelievable

Joseph M. 
Rating:
5.0

I was told I needed to put in the contract number in the app when returning the keys. We put the last name and contract number in the app twice -- and got the message "can't find contract." Left key and came back first thing the next morning and was told that they had the keys and it was ok. I left my copy of the contract with them to make sure it was officially signed in (there was a long "Saturday morning" line so I didn't want to wait in line or hold up the line for those who came after me. Other than that blip everything was great.

Sai M. 
Rating:
4.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Phenomenal! Returned the trailer within 5 minutes of arriving.

Sean S. 
Rating:
3.0

Customer did not leave a comment.

Alex A. 
Rating:
5.0

They hooked the trailer up for us which was awesome and so convenient

Laura B. 
Rating:
4.0

The truck was beat up and I had a five hour wait on my way when the truck would not start. Your emergency service staff was wonderful to help.

Dennis J. 
Rating:
5.0

Cindy was a great help, very informative and was able to answer all of our questions. She was also super friendly and made the experience not as stressful. Thanks again Cindy

Trent N. 
Rating:
4.0

Customer did not leave a comment.

simone D. 
Rating:
4.0

Keep the 17' truck and don't erase them..no point from picking from a 15' to 20' 20' is way to big to drive for me and maneuver and the 15' is gonna cost me two or three trips and waste Mt money

Sandra B. 
Rating:
5.0

It was the best experience. Friendly staff, called me by first name when I returned, explained everything thoroughly & actually had a conversation with me. Love this location!

Rosanne S. 
Rating:
4.0

Very helpful and easy to rent with

jeanette M. 
Rating:
5.0

Both of the women we worked with at this location were so kind, efficent and helpful. We really appreciate their kindness and great customer service.

Ted G. 
Rating:
5.0

Crew was very helpful, fast, and friendly! Will definitely rent here again! Way better than the 4500 S location!!! Thank you!

Emily P. 
Rating:
3.0

Do not appreciate the new policy of requiring customers to check the equipment in after hours under the threat of an additional (ridiculous) $20 charge.

Robb B. 
Rating:
5.0

Customer did not leave a comment.

ABDULAZIZ A. 
Rating:
5.0

Staff was very nice and helpful

MARK K. 
Rating:
5.0

the checkin system isn't the best and needs to be done at the counter and not on a text.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

don B. 
Rating:
5.0

Customer did not leave a comment.

PEGGY J. 
Rating:
4.0

Keep doing what your doing.

William M. 
Rating:
5.0

Customer did not leave a comment.

Raquel T. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

We finished after hours and we used the drop off key box. The location was perfect, just a couple of blocks from our move location.

Robin A. 
Rating:
5.0

I originally had a reservation at town storage. Went to pu the truck and no one was there. No key. no one would answer the phone. I desperately needed this truck and had reserved it over a week in advance. I called multiple times waited there for an hour no one would even reply to me. I was so upset and furious they are a joke. Luckily I got an email through to the U-Haul location in Murray and the manager was so helpful and able to get me a truck for the same day. Literally saved my life. I will never rent a U-Haul from a partnered location again that was a complete disaster. Your location was fantastic thank you

Jennifer N. 
Rating:
5.0

Best vehicle rental experience ever. The store was spotless. Staff is exceptional in every respect.

Lynn R. 
Rating:
5.0

I had the best experience at this location! Everything went so smooth and they were very helpful and the price was great!! Definitely recommend them!

Melissa T. 
Rating:
5.0

Listen. This team absolutely rocks. They got me my equipment in a timely manner and were so kind, patient, and helpful through the whole process. This is my second time using this location and they were absolutely legit from the front desk gal to the man who helped me return my 15' truck afterword. I am so grateful that this part of my move was made so easy and made for a smoother day. Thanks Murray U Haul!

Janine R. 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

All employees were nice and friendly. The gas rule was a little ridiculous as I only drove 10 miles and I put in 2 gallons of gas before returning. She said that I didn't put enough gas in it. The gas gauge was above where it was when I returned it, but she said it wasn't. I had the choice of paying a gas fee or taking it to get more gas. It was 100 degrees that day and I was exhausted from moving stuff, so I made the choice to pay the fee. My choice, but I felt that the gas penalty was stupid and not fair.

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

Brent E. 
Rating:
5.0

All was fine.

Carol K. 
Rating:
5.0

We tried to use the 24 hour pick up at the 7500 south state car lot and it was a complete disaster. The key box didn't work and was very frustrating. Also, no piano dollies, which had been ordered! Thankfully the 5305 south state street location took care of us. Their dollies were all rented but that was our only need not met! The gals were very efficient and accommodating!

David Todd E. 
Rating:
5.0

The U-Haul app is garbage

Darrell D. 
Rating:
5.0

Customer did not leave a comment.

Rod L. 
Rating:
5.0

I wish the prices online were more reflective of what I actually payed. You guys try to put your lowest prices online, but they aren't realistic. Also if I am paying a per mile fee why am I also paying for gas. What I though was going to be about $50 turned out to be over a hundred dollars.

Dillon A. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

People in the office helpful and professional

David S. 
Rating:
5.0

Really smooth truck rental. Thanks for your help! Will be back very soon.

Frank N. 
Rating:
4.0

Drop off was not clear-Had a difficult time accessing Web and dropping off after hours--key drop was not obvious either and certainly did not look like the Web drop box

Doug R. 
Rating:
5.0

To get customer service can be a little of a wait only because the place is so busy and popular that there is usually a line of people. But check in and check out is fast and painless.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very helpful and very friendly staff! Great job! Thank you Brian Smith.

Brian S. 
Rating:
5.0

Manager is awesome helpful. Patient and did all she could multitasking on a holiday Saturday. Her entire team went above and beyond

Donald J. 
Rating:
3.0

Customer did not leave a comment.

Tayleigh B. 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
4.0

The only thing I have that I wish were better is the parking lot. I had nowhere to park while I had the rental truck.

Lance G. 
Rating:
5.0

Just have more people working. This is a great location it just always seems there's too few staff. But the gal who checked me out upon returning the truck was very nice and helpful.

Shannon R. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
3.0

The U-Haul on 4700 South and 4000 West is the worst U-Haul I've been to. They treat their customers like crap. They act like they are there to do you a favor and if you don't like it go somewhere else.

cil S. 
Rating:
5.0

Customer service was excellent!

Robert D. 
Rating:
5.0

Awesome service and always welcomeing

Jesus R. 
Rating:
5.0

Everything was great! Had a question about a tire light that came on and Uhaul's 24hr help line sorted it out for me. The whole rental process was friendly and easy and the 10' truck made it up the long steep canyon road just fine.

Charlene P. 
Rating:
5.0

Hurt my back trying to help the employee lift the very heavy trailer onto the hitch. Can't understand why you don't have a jackstand or something to help with lifting the trailer onto the hitch. I pity your employees and customers

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

The staff on 6/25 kicked ass!

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

Thank you great customer service

laura B. 
Rating:
2.0

Properly staff the location. One person only on site that was very helpful but there was a very long wait to be taken care of.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Telma H. 
Rating:
4.0

Vehicle was a bit worn out (175k miles). I'm glad I didn't have to take on a freeway.

darv A. 
Rating:
4.0

Customer did not leave a comment.

Scott T. 
Rating:
4.0

We were charged an additional $116 forr rd two days extra- which was extended free because we had to drive to a different state to pick up our truck. We were given two additional days for free. We need to be reimbursed!!

Bradley A. 
Rating:
5.0

The girl who helped me was outgoing, funny, and attractive.

Jacob L. 
Rating:
5.0

Paige was particularly helpful.

Grant C. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

isaac E. 
No reviews have been submitted for this location.

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