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Cristina O | Overall ExperienceCustomer Reviews for U-Haul Storage at Bonanza
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I need my belongings to be there
TAMMY B | First ImpressionsWell done
RAJNEE H | Overall ExperienceThere was no light inside the storage unit. Other than that the move was successful.
Tamara B | First ImpressionsY’all took good care of both Willie and i
Weslee E | Overall ExperienceCost me alot of money being that I moved to another state and came to get my belongings and there was no notice of the front gate being broken no call no text no email
CHRISTOPHER L | Overall ExperienceHad a family accident I don’t think he was able to clean the storage like we wanted to let some really good stuff in there but better than that. Everything was great.
Timothy V | Overall ExperienceThank You for the help I received and for being so professional at what you guys/ladies do in making sure my visit went great!
Damon B | Overall ExperienceGreat service
Alexis C | Overall ExperienceI had to deal with 3 different Uhaul facilities and everyone at all three were extremely nice friendly and knowledgeable, and we’re willing to work above and beyond to help me with my move. Without a doubt, I will mention to other people what great service I got with Uhaul.. this may sound like an advertisement, but it’s all true and thanks again
jerry w | First ImpressionsU-Haul sucks. Mis-informed completely. Speaking to people and having to listen to dogs barking, babies crying, people talking in the background, people washing dishes while I’m trying to speak. Totally unprofessional and uncalled for. Keep outsourcing and you will go out of business eventually. Bad luck to you.
ARMENA A | First ImpressionsI think his name was Spencer. Bonanza location. SUPER HELPFUL AND MADE MY RENTAL & STORAGE ISSUES GO SMOOTHLY AND FASTER THAN EXPECTED!!!! Aces!!!
Kendra C | Overall ExperienceI was amazing 😻 it was good deal. I appreciate the service
lelio d | Overall ExperienceMy unit was burglarized and 95 percent of my goods are gone including my valuable keepsakes from my deceased Mother and 2 sisters……. Very upsetting!!!!
Paulette P | Overall Experiencemy whole experience moving from Houston, Texas to Las Vegas Nevada was horrible from them splitting my reservation for the truck and the car dolly to the storage just the information that was given the transaction was all messed up. Card was broken, except my move back two days had to pay for two hotels, Lost pay being stuck on the road, waiting for the tow truck to come look at the truck experience this time with Uhaul from beginning to end was horrible
Suprina F | First ImpressionsThe light fixture pole is not secure to ceiling
DENNIS T | Overall ExperienceVery helpful
phyllis R | Overall ExperienceMatthew was professional to the max! When asked he offered excellent advice. We were concerned about maneuvering a 26’ JH and trailer. He said not to worry and ask for help if needed. I asked for help. He showed immediately with tools to remedy the problem. He helped us reconnect the recalcitrant trailer. Matthew is a great professional!
James T | First ImpressionsI could not say enough good things to adequately describe how fantastic the staff at the Uhaul Bonanza location is. Kind, respectful, communicative… way beyond what I expected and my life is better for the experience! Thank you! Especially to Matt and Spencer!
Mindy D | Overall ExperienceMatt Liddic, GM, was wonderful to work with. Very responsive and professional. Also when we closed the units we worked with Spencer and he was very professional and nice as well. Good team at this location! 2001 W. Bonanza. Thank you.
LARISSA R | Overall ExperienceVery easy check in and very easy check out will definitely recommend this place in the future
Rae R | Overall ExperienceBest storage ever, no hassle, easy access, friendly staff and the late hours are an extra bonus.
Elena S | Overall ExperienceMathew went over and above to help me was super nice and friendly totally recommend this place
Celayda C | First ImpressionsOnly reason I gave a 10 star was because of Spencer! Quick, effluent, and friendly. Otherwise I would rate this location alone a zero. Spencer is the man who turned my experience with Uhaul as a whole around.
Phonexay P | Overall ExperienceOver and beyond customer service! Really there for their customers!
Mindy D | Overall ExperienceNice..
Dennis D | First ImpressionsYou guys are the best,great customer service...
sabrina c | First ImpressionsI would recommend a friend
Robert B | First ImpressionsSecure and and we'll let
RAY K | Overall ExperienceVery nice it was I had no problem. Satisfied
Gloria H | Overall Experienceloved the staff ❤️❤️❤️❤️
rayneisha w | First ImpressionsThe U-Haul manager across from the units is a scam artist and told me I would have to pay his cousins $200 to cut the lock off my storage unit.
Erica L | Overall ExperienceThe manger Tony there was great and helpful
sheronda w | First ImpressionsI wish u had lower rates
JOE R | Overall ExperienceHaving trouble changing my arrangement
Paulette P | First ImpressionsThank you
Shewanda R | Overall ExperienceAmazing staff went above and beyond. General Manager Tony found a solution for our needs and all were super friendly. Will highly recommend to all.
So K | First ImpressionsU-Haul
JOHN M | First Impressions