Customer did not leave a comment.RICHARD N.
Customer Reviews for U-Haul Storage of Olympia
Olympia, WA 98506
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This facility is great. Every staff member is helpful, informative,and friendly. I really like the small neighborhood feel.David C.
Customer did not leave a comment.Alex B.
The outside of the truck was not clean and the windshield was dirty. I have rented multiple times from this location and this was the first time I have had a dirty truck at pickup. The customer service at this location is very good and the staff are pleasantCASEY W.
Customer did not leave a comment.Beryl B.
Customer did not leave a comment.Teri C.
This is the first time I've had a horrid experience at this UHaul. We utilize this particular location often. Lots of inexperienced employees providing excuses and not solutions. Likewise, 2 of their employees were outright rude and condescending (after re-stating that no, I didn't want insurance coverage she flounced away yelling over her shoulder that I better remember that if I damage the trailer I will have to pay for damages immediately. Upon returning the trailer at least 15 minutes early, we were met in the parking lot by a young man wearing a mask (no issue with that) but unable to hear or understand him I was standing closer than the magical 6'. Out of the blue, he states "oh yeah, I have Covid so I'm working outside". Well, yep, we back up and inform him that that should have been statement number one. That mask protects him, not us. I would have masked up! I don't appreciate that type of careless, nonchalant attitude. Also, being over 60 and gaving to decipher a fast-talking mumbler gets old. I will give this location another chance, I certainly hope they get all the newbies trained up, understand that they needn't talk down to customers and yelling doesn't have to be the the normal volume of communication.Hannah H.
Customer did not leave a comment.Keith L.
Awesome and helpful staffDerek A.
Customer did not leave a comment.Tomas W.
Was not my first choice for location. Had to drive 45 minutes away rather than 5 due to no trucks being available at U-haul in Federal Way.Jacob A.
Staff treated us almost like familyJon C. | First Impressions
Customer did not leave a comment.RICHARD D.
Very strange that I was asked to verify my rental 3 times in 2 days including after I had already verified. The vehicle worked well for my purpose and check in when I was finished was friendly and smooth. The woman I picked up from was quite unprofessional- launching into a story about how she didn't sleep well because of her kids, rescue dog and cat. This may seem like friendly chit chat to her but to me it was very much and over share that felt uncomfortable, she should stick to small talk about the weather or what have you.Brandi S.
There are great people working at this location! I would come back mainly for the awesome service. Thanks U-Haul team!!Nick N.
Customer did not leave a comment.dennis B.
All goodJennie H.
Customer did not leave a comment.Frantz A.
Customer did not leave a comment.Jerica W.
I had a totally positive experience ..staff was a pleasure to deal withDAVID WILLIAM L.
Customer did not leave a comment.Annemarie M.
Not close to our location for the size truck we wanted Old truck and rattle trap loud and not comfortable but got the job done Windshield was full of bugs and inside grimy I've had much better uhaul trucks in the past and will look to another company next timedavid B.
Customer did not leave a comment.Lindsay B P.
Customer did not leave a comment.Cyla N.
Everyone was friendly and helpfulpamela S.
No one did a walk through before I took the car. There were several dings and scratches on it that were not marked, when i pointed this out I was told to take pictures. The inside of the truck smelt like someone smoked serval packs of cigarettes. I am also wondering what 19.00 for in town means. I went within Thurston county (just to Lacey) and it ended up costing 50.00. The person who helped me was very kind and lovely.Whitney F.
Customer did not leave a comment.LINDA C.
The staff were so kind and helpful!ADRIANE G.
Thank you for the extra help making sure my truck and the trailer electrical worked before leaving. Also lending a plug adapter when a plug didn't work on my truck.DEREK B.
Everyone who helped us was awesome. Wish I knew their names but I've forgotten them. Best experience I've ever had with uhaul honestly. 👍Dillon J.
Customer did not leave a comment.James L.
They're on it as a team. They have fun too. Manager is a little condescending but in care for their people and the customer!!RICHARD S.
I was 1.5hrs late for drop-off and they charged me a full days rental. I was unclear of the time it needed to be dropped off. I could have used the trailer another day. If I was charged for another full day I should have been given the option to return it the next day but they said someone needed it.Jesse S.
Make sure all vehicles have enough tools to change a flat tire and a better roadside service vendorLeo H.
Ladies and Office were great informed and quick to assist. There was a weird odor though inside the building. Vehicle ran great was in good working order and easy to driveEvelyn F.
Both clerks--pickup and return--were very good. Excellent employees.Eldon V.
Customer did not leave a comment.Bernie B.
The lady who checked us out. Was rude, pushy and had terrible customer service skills. I will go back to this location as long as she's not the one checking us out. She was very snappy and rude.matthew A.
Customer did not leave a comment.greg L.
Customer did not leave a comment.Wayne B.
The only reason I was at this location was a complete screwup by UHaul. I was rented a van for 930 AM on Saturday which wasn't even available until sometime Sunday. When moving my reservation here I said a 10 ft truck was ok IFF it was the same cost as the van. Got there and my $130 reservation became $440. The staff got me situated back into a van and sorted for my original $130 reservation. Well done location team! Poorly done UHaul overall :(Matthew S.
Customer did not leave a comment.David D.
Thank you. You guys were busy but handling ppl fast and efficient. Great service.Jonathan B.
Upon returning the truck, I was greeted by a U-Haul employee who seemed to be very angry. She was screaming at the driver who pulled in in front of me. Then she directed her anger towards me. She didn't like where I was parking so, in a very loud unprofessional tone she told me to move. She pointed to where she wanted me to park. But when I attempted to follow directions she said never mind, just leave it there. I told her the truck needed to be backed up in order to be driven to where she wanted it but she started yelling again. Ironically, when one of the employees tried to move the truck without backing it up and realigning the approach, they ran into a big poll that was like 15 feet away. I told the angry female U-Haul employee the truck needed to be backed up but she was too busy yelling at everyone to listen. It that moment, I wanted to go in and tell her, I told you so. Hopefully U-Haul views the security camera. The damage to their truck could have been avoided if their employee wasn't yelling at everyone.Laurence U.
It would be good to be more transparent about total cost of the rental. The base rate and charge per mile is clear, however it is not clear that there is an additional charge for the amount of fuel used. I assumed this was included in the charge per mile.Roeland C.
Customer did not leave a comment.Christina S.
Customer did not leave a comment.Alyssa K.
UHaul now gives you trucks that are â€œ5/8â€ full - except there is no actual 5/8 marker. I picked up my truck and noticed it was slightly over 1/2 full. I drove a total of 18 miles and put in 5.5 gallons of gas before returning it. â€œNickâ€ said it wasn't returned at â€œ5/8â€. Despite showing him the gas receipt and knowing the mileage, he still charged me over $11 for two gallons of gas. I really felt it was dishonest. I won't rent from them again and definitely would not recommend them to others.Nalani A.
Quick and friendly service, easy to deal with. Good location for my needs.Rick B.
Stairs and area not well lit.dolores b. | Overall Experience
Customer did not leave a comment.Janice K.
Great customer service. Immediately acknowledged me of my arrival. Got me checked out quickly. Respectectfully took care of my check in upon arrival. Good equipment. Zero issues. Great team who cares to work together for direct positive client experience.joe W.
Great customer serviceMark S.
Customer did not leave a comment.THOMAS T.
Customer did not leave a comment.KELLY B.
Customer did not leave a comment.Danene L.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Emily M.
My friends Austin and Nelson did all the work and dealt with this location. They seem to be very pleased and it all went well. Thanks SharonAustin Z.
Customer did not leave a comment.CASEY W.
Customer did not leave a comment.Jorge T.
Customer did not leave a comment.James W.
Customer did not leave a comment.Leanne T.
Customer did not leave a comment.Marie F.
The rig smelled like cigarettesIvy R.
Customer did not leave a comment.James O.
Great staff, one and allDavid C.
Customer did not leave a comment.Sue B.
Customer did not leave a comment.jacob A.
Customer did not leave a comment.George B.
All of those stairs were too much for me to deal withVIVIAN S. | Overall Experience
Customer did not leave a comment.curtis c. | First Impressions
Great customer service from the store team much appreciated!!Jason M.
Customer did not leave a comment.RobertH H.
More than 1 cashier/attendant would have made the in store process quicker. Also there is no way online to specify the trailer with motorcycle chock. It was a bit of a problem for them. Fantastic trailer, though! Design, quality, function, all were perfect.David H.
Customer did not leave a comment.Carly S.
Customer did not leave a comment.Vivek S.
Originally was supposed to pick the trailer up at this location. After hooking up the trailer I noticed something odd. The lot person kept telling me it was fine because no one had complained about it. After looking closely I discovered a broken leaf spring. I ended up having to go to Chehalis to rent the trailer. Had I taken the first trailer for our 3k mile road trip it could have ended badly. It was obvious something was wrong.Kris M.
Customer did not leave a comment.Jennifer B.
The truck was a death trap, steering like a toy car after 1200 miles or soMICHAELTHOMAS SA C.
Customer did not leave a comment.Diego G.
DO NOT dispatch defective equipment. Return check in person was pleasant and fast. This was the best part of the rental.GAIL R.
Staff were helpful during pickup and drop off. I appreciate this service and have always had a good experience.tami R.
Had problems with the first employee, but after I faired wellmary H.
Customer did not leave a comment.mike D.
Trailer had a broken leaf spring that caused a tire to go flat and left me beside the road for hours until a tow truck arrived and transported the trailer and my motorcycle to my home.David H.
Customer did not leave a comment.Ron M.
I was under the impression that when you rent on a U-Haul truck, you can return it anywhere. This branch made us return it back to them. Call that convenience? I don't think so.Jong Soo L.
Customer did not leave a comment.Steven B.
Customer service was no help. The original place we chose to drop the truck off was closed when we got there. The order number i got after ordering the truck didn't work to create an account in order to virtually return the truck. We ended up just having the leave the truck at another location with the keys in the drop box and hoping for the best.Aaron H.
Customer did not leave a comment.timothy P.
Friendly staff, good rates, and location 👍ron G.
Everything went very well. Thank-you very much!DARWIN T.
This rental was easy, and the staff went above and beyond to offer excellent service.Anna S.
Customer did not leave a comment.Pema K.
The location changed the size of the truck I reserved without notification resulting in an additional trip needed. The first clerk I spoke with about the inconvenience offered me $10 off the rental even though the website guaranteed the reservation at that specific location or $50 credit would be given. Even with the $50 credit it hardly offsets the cost of fuel and additional mileage driven in the truck... the mistake cost me an extra $40 for the 20 extra miles driven between Uhauls $1.39 mile and $5.40 fuel. Thanks for nothing.John P.
Customer did not leave a comment.Andrej R.
Customer did not leave a comment.ROBERT S.
Over all using your service was a very good experience thank yououRobert P.
The woman who assisted me with pick up of the truck was highly competent, efficient, and very personable. The mobile inspection process was super easy and convenient.Valentine O.
Customer did not leave a comment.Anthony D.
Great staff. Clean store. Easiest check out and in. Made moving less stressful. I appreciate the staff and the location. Will definitely recommend.Joseph W.
Have a sign directing where trailers need to go so that I don't have to drive into the road twice to find where I am supposed to drop a trailer off. Since the trailer rental dropoff was in a different location than the other rentals.Brenden R.
I'm very unsatisfied I was charged another day because I was a little bit over an hour returning the truck and things where not explained to me very clear I think it very unfair that I was charged for a day that I didn't need just because I was a little over an hour late returning the truck Sencerly Tina K Brown PS I will never ever rent another U-Haul truck and I'll never refere any one to U-Haul truck ever.Tina B. | First Impressions
Customer did not leave a comment.sarabjit w. | Overall Experience
A pleasant experience for an unpleasant task. It was rather easy.Seth K. | First Impressions
Customer did not leave a comment.Elis S. | Overall Experience
Customer did not leave a comment.DANIEL G. | First Impressions
Customer did not leave a comment.Jonathan H. | Overall Experience
Customer did not leave a comment.Mary M. | Overall Experience
Inaccurite fuel reading by some girl who told us we would get $90 off. Also the said they had. K storage at first after we were told 2 days previous that there would be stkrage. She checked again and there were 3 being held.Anne H. | First Impressions
Customer did not leave a comment.RONALD LEON L. | First Impressions
Customer did not leave a comment.Arlene O. | Overall Experience
Customer did not leave a comment.ANDREW D. | Overall Experience
I appreciate Danielle's care in helping me as I was working through a tough situation.marisha a. | First Impressions
Customer did not leave a comment.Arlene O. | First Impressions
Long blond hair was very court reminding me to keep 6 foot distance yet did not wear her mask. Don't know how you are supposed to.move furniture to large storage (upstairs) with no elevator. Perhaps you should warn potential renters before you rent to them.Richard J. | Overall Experience
Customer did not leave a comment.Tavi G. | Overall Experience
Staff are very courteous, knowledgeable, very informative, professional. Went out of their way to keep me satisfied.Mark T. | First Impressions
I would have liked it more if the storage was accessible after office closes, it would have made my trip much faster and easier, on me and my wife. i also would have saved us money in the long run.Eric M. | Overall Experience
Staff was amazing and facility is clean with bay door access. Only negative is in the design. Dont know who thought that stairs in a storage facility was a good idea.🤔scott m. | First Impressions
Customer did not leave a comment.BRITTANYR C. | Overall Experience
Very inconvenient location, hard to load in and out of room. Had to leave vehicle unsecured and walk up and down stairs to put stuff in the storage room. Parking is not close to units. No light in storage room, had to used flashlight on phone. Bolts were sticking out of the door, they tore through two of my shirts and scratched my back. There are people living in the storage units. Definitely a sketchy area. Much nicer storage units for less money in the area. No prorated refund upon leaving, just paid for another month on the 7th (about 140 for a small unit), moved out on the 9th, nothing credited back.Scott F. | Overall Experience
Customer did not leave a comment.madi b. | Overall Experience
Customer did not leave a comment.Ronnie R. | Overall Experience
Customer service was excellent but the PIN and the card given to me did not work to allow entry to storage area.Brett T. | Online Move In
Customer did not leave a comment.paul t. | Overall Experience
Customer did not leave a comment.Patricia s. | Overall Experience
The employee helping me was doing her best to assist, but she had been dealt a bad hand. I showed up with a reservation for a storage unit, but the whole hallway of units had been freshly painted and I couldn’t move in, couldn’t empty the trailer that was scheduled for return that day, and ended up wasting a lot of time and fuel. They did extend my trailer reservation at no cost, which I appreciate. Hopefully, move-in today will go more smoothly.Daniel M. | First Impressions
Customer did not leave a comment.SKYE A. | Overall Experience
Customer did not leave a comment.Kent Dennis S. | Overall Experience
Customer did not leave a comment.Shawn C. | First Impressions
This was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.VIVIAN S. | First Impressions
The person who assisted us was pleasant and attentive. Very good experience.Tracy S. | First Impressions
Customer did not leave a comment.Maria S. | First Impressions
Staff was super friendly and helped check me in so that I would be able to store my belongingsCynthia C. | Online Move In
Customer did not leave a comment.Lelan F. | First Impressions
Customer did not leave a comment.Dennis H. | Online Move In
I didn’t expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.douglas d. | First Impressions
Customer did not leave a comment.bobby t. | Overall Experience
Thank you for your services .Kelly E. | Overall Experience
Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.Scott H. | First Impressions
Customer did not leave a comment.michael j. | First Impressions
Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn’t have finished in 1 day without her help.Sean L. | Online Move In
Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.alicia d. | Overall Experience
Customer did not leave a comment.Bobbi K. | Overall Experience
The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.ISAAC D. | Online Move In
This is an exceptional indoor storage facility and the staff is very courteous and helpful.CYNTHIA M. | Overall Experience
Customer did not leave a comment.Susan G. | First Impressions
Customer did not leave a comment.madi b. | First Impressions
Staff and Management were extra helpful. Good Job! Thanksjim s. | Overall Experience
The place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.Marissa B. | Online Move In
Customer did not leave a comment.Luis B. | First Impressions
Customer did not leave a comment.Alexis S. | Overall Experience
Manager and staff were awesome!Erik V. | Online Move In
Customer did not leave a comment.Karen L. | Online Move In
We felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. Thanks!jim s. | First Impressions
I have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.MOLLY H. | Overall Experience
Customer did not leave a comment.Kelly B. | Overall Experience
Customer did not leave a comment.Larae M. | Overall Experience
DanielleJ. You're Awesome! Efficient.. helpful... fun! Thank you!kelly q. | Overall Experience
Danielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. Thank you!kelly q. | First Impressions
The size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?David S. | First Impressions
Customer did not leave a comment.Larae M. | First Impressions
Customer did not leave a comment.DENISE K. | Overall Experience
With the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.Zach W. | Overall Experience
Very friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.Casey M. | Overall Experience
Very satisfiedArnel L. | Overall Experience
I'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.eric b. | Overall Experience
I contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpfulJacob B. | First Impressions
Always could get in and check on my things or remove what I needed and the help was great and friendly.Arvell G. | Overall Experience
Awesome place great staffKristopher K. | Overall Experience
I am not willing to comment further.molly h. | Overall Experience
Everyone there was amazing. I couldn’t be more happy with my experience there.Cory A. | First Impressions
I felt the facility was very secure and the staff was always courteous.Colette R. | Overall Experience
OverpricedKaren B. | Overall Experience
Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it’s 40$. Told my free storage is at one location was told they don’t participate and had to move to anotherJeffrey O. | First Impressions
Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!Susan H. | Overall Experience
We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.George C. | First Impressions
THANKS AGAIN !!!bobby t. | First Impressions
Very helpful staff, very clean storage units. 👍🏽cindy r. | First Impressions
Treated with respect and was 100% satisfied.james g. | First Impressions
All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.Susan H. | First Impressions
I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.Justine A. | Overall Experience
Pick up and drop off was easy, customer service was very polite and nice.Carrina C. | First Impressions
Very professional and personable and helpful. The guys running the location really knew what they were doing!Valerie I. | First Impressions
Great staffBrandon A. | Overall Experience
We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.Ellen A. | Overall Experience
Ever since my initial rental I’ve been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to mentiTheodore F. | First Impressions
We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Thank you!Marilyn M. | Overall Experience
Nice job dropping off and picking up the box.Byron C. | Overall Experience
Loved the professionalism and ultimate customer service from all the employees. This place is great!Darla C. | Overall Experience