Have the truck available for pick up at the location, and don't charge people when they NEVER picked up the equipment because it wasn't even there.Sydney W.
Customer Reviews for Valley View Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a 10 foot truck but when I went to pick it up, I was provided with a 15 foot truck. My reservation confirmed that I had reserved a 10 foot truck - the attendant told me that they did not have any 10 foot trucks available and that I was upgraded. However I was not happy driving the larger truck over 500 miles plus additional gas cost.Thomas T.
Customer did not leave a comment.William A.
The ac wouldn't work if you had it anything besides low. The gas also wasn't in the tank ready and they said it would beKaleigh G.
great serviceDavid T.
friendly and helpfulbob S.
The phone app when returning the vehicle didn't work.Patrick E.
great customer service!KENTGIRARD L.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Randall K.
great customer serviceMadison F.
Uhaul changed my pickup location from the original reservation, NEVER received a phone call per the reservation, and the NEW location opened 30 minutes later then my original selection; THEN, there was a mixup on the assigned truck and the 8:30AM pickup (actually 8AM from the initial reservation) turned into me leaving around 9:30 AND there was less than a quarter tank of gas. Maybe not fair to rate this location so poorly but the overall UHaul experience for this rental was NOT good.Alan H.
Customer did not leave a comment.Alexis W.
The location was very accommodating and helpful. I'm glad I used them!Wendelyn T.
Customer did not leave a comment.Taylor R.
Customer did not leave a comment.Adrian M.
I arrived at 12:45 to pick up the trailer if reserved for 12:30. I've rented from this location before so knew the drill. However, no one called me from the office. I went to the door and no one was there. I called the office, no one answered. I called the uhaul number listed and the person who answered was amazing. I was ready for disappointment and she made it all happen. I didn't catch her name, but she is the one who checked me in and got me registered and out the door. She made it happen. She should get a 10!ROBERTDANIEL B.
Customer did not leave a comment.Blake M.
Customer did not leave a comment.Wendy W.
Customer did not leave a comment.Sarah M.
More availability of trucks would have been nice. We originally had a 20' truck reserved and when we had to move dates, needed to down size due to availability. That is our only complaint. Service was great, and easy to check in and out.Kirk A.
Great Customer ServiceJimmy S.
ggod businessISRAEL P.
Customer did not leave a comment.Jimmy S.
friendly & helpful staffzach H.
Customer did not leave a comment.Robert O.
great businessHiriams A.
The uhaul app doesnt work correctly for self service at all. The app wont ket you upload pictures at drop off. The app doesnt recognize your at the pick up location. The live pick up process doesnt go thru and verify warning lights. My pick up took 2.5 hours mostly on hold to begin the live verification because I had to call uhual. Then after completing the live verification I started the truck up and the check engine light was on. So I had to make a seccond phone call. Drop off wasnt any better after discovering the app was the issue. It wouldnt attach the pictures to the live drop off feed. I financially opened the drop off procedure in google chrome. And that seemed to work. All in all, the 24/7 ride share system need alot of work and over haul. I'd love to spend some time with a representative that can actually implement changes, to explain the changes I would reccomend.Sam M.
great serviceLarry K.
Customer did not leave a comment.Alondra R.
Customer did not leave a comment.Jimmy S.
good experienceEric J.
great location, clean, friendly employeesRobert G.
Truck was dirty and empty tanklarrod P.
clean & friendly peopleEdwin H.
good placeHANNAH S.
Outstanding StaffJimmy S.
Karen was phenomenal in helping me. Her customer service was second to none!Geoff P.
Customer did not leave a comment.Kelli M.
good serviceewilliam J.
Great customer service, stayed late to help us. Also we were late returning the equipment and they where very understanding and worked with us. Good people and I highly recommend.Teresa R.
Customer did not leave a comment.WYNDELLWARREN W.
Karen provides great customer service.Alex L.
I had to wait a few minutes because my truck was returned late and the employee told me she had to check it in and sanitize it. I didn't mind waiting at all, it's great knowing this location is taking my family's health concerns with covid serious. Very much appreciated!tessy G.
super easy process, clerk was great!LUKEREAMER P.
U haul is a good for Rent carLeo L.
Customer did not leave a comment.Jimmy S.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.ivonne Q.
The equipment I reserved was not returned on time but the clerk was able to find a different vehicle that worked for my needs and even discounted my mileage for the inconvenience of me having to wait . They made the best of a bad situation. Great customer service.raymond H.
Customer did not leave a comment.Steve S.
good serviceYevgeniy M.
Customer did not leave a comment.PATRICKCARLYLE S.
Customer did not leave a comment.BRANDONDEAN A.
I was late getting there and my truck still wasn't ready but the lady apologized and explained the truck was left very dirty by last renter and she was trying to get it clean for me. I appreciate knowing the truck was sanitized. Overall good experience.KAYLEELOUISE S.
The employee was friendly and professional. I would definitely recommend this uhaul office.MATTHEWROBERT E.
Customer did not leave a comment.ELIZABETH V.
we were happy working with Karen at her car business and she is just as nice and helpful with her Uhaul businessKaren R.
picking up truck was a very easy processNATASHA T.
Customer did not leave a comment.MARCIOIVAN F.
very friendly and helpfulTraivonna C.
Customer did not leave a comment.CARLOSR T.
My husband left his sunglasses in the van which I understand is our fault. I called and they told me they had them and would put them in a lockbox for us and we could come get them. When I went to get them, we live an hour away, they weren't there so I called. I got this extremely rude woman that got nasty with me and said that they only were in the box for probably a day because they use them and she didn't know where they were. I tried to explain that we lived an hour away and didn't know that we only had a day to get them. She said â€œwell it was your responsibility to askâ€. I am unsure how I was supposed to know to ask that when the woman I spoke with said to get them when we could. I know that an employee has them because there is no way someone would have left the glasses in the lockbox and put keys in there. She told me she'd look when she could, meanwhile I was sitting outside but she couldn't do it then. She never called.Joseph E.
There was a hole in the roof of the vehicle that caused water to leak on furniture due to rain. I was also charged for extra mileage and a cleaning fee for no wrong doing on my behalf. The truck bed and cab were dirty when I picked it up and the truck was only used to drive to required locations, making no unnecessary stops elsewhere. Overall, I am very disappointed with my experience and will not be using your services ever again.Joshua S.
Customer did not leave a comment.Imed R.
Very efficient and friendly.Nicholas S.
Needed it for the full day on the 28th, but the latest allowed to pick up on the 27th was at 245, website said it was not available for after hours pick up, After running into a delay i called the location to let them know we would be a little longer she wanted to know the exact time so she could make it available , i ask how if they don't allow after hours pickup, she got agruementative and told me i didn't click the correct button, when i told her it wasn't an option and i would call, she informed me i had to reserve online to be able to pickup after hours, which i did, and the whole check in was online so still not understanding why and not happy with the fact i got charged an additional day, when the option to pick up after hours was not givenRichard H.
There was no one there at the time I was looking to get a trailer. Hours were posted but sign said closed due to COVID only to have someone at this site when I dropped off the truck. Phone support didn't know no one was there. Very poor way to run a business.Kenneth O.
Although I went to this place around 11pm. The lady on the phone helped me a lot. She was very patient and kind. She made the return process smooth and easy.Ingrid R.
I went to the truck/tow dolly return process through the phone because I went after regular business hours. However, the lady I spoke with on the phone was very kind and patient. She guided me through the return process while I followed step by step on the website. She made the whole process very easy.Ingrid R.
Customer did not leave a comment.SUMAN B.
Customer did not leave a comment.Kevin B.
Service was excellent at this location and the owner assisted me with my rental, and I was so impressed the way the rental was handle, I am return in mid August to move to Colorado using this location for rental of that trip also.DANIEL W.
Customer did not leave a comment.SAMUELSHEPHERD A.
Great experience. The lady that helped me get the truck on a short notice was super helpful. She even stayed 30 minutes after closing to make sure I got all I needed.MARTIN D.
Can not get one closer to home had to drive 35 miles there and 35 miles back to pick it up. That shouldn't be a charge costing me 100.00 more then it should have if had one closer to home.JASONDALE W.
It would have been nice if there were a U-Haul store in Harrisonburg where we could have purchased supplies.Cheryl R.
We arrived with truck and lady refused to help us return it. Told us we had to do self check in and to drop the key in box. My phone was almost completely dead and my husband didn't have his. She also refused a check in with another older gentleman who was returning a truck. She would yell through the door and tell you what to do. I understand covid is still going on and precautions are necessary .. but she was absolutely rude. When I told her my phone was almost dead she said maybe I should have thought about that first.ZACHARYO'NEAL G.
Customer did not leave a comment.Brett I.
Customer did not leave a comment.KYLEJAMES K.
All goodVincent P.
Customer did not leave a comment.Alan R.
Customer did not leave a comment.ELENA S.
Customer did not leave a comment.JOSEPHMICHAEL P.
No one present at site despite website and store signage indicating it was open. Listed number unanswered with no voice mailbox set up. Had to go through online return despite returning during business hours. Very dissatisfied.WILLIAMRITTENHOU C.
they called me and told me where to put the truck and that they had security cameras to know when the truck would be back and to make sure that it would be safe.Joseph L.
Customer did not leave a comment.MAYRATOYLLENS V.
Customer did not leave a comment.Marili L.
Customer did not leave a comment.SERGIORAMON F.
Not open when we got there at scheduled timePETERDAVID M.
A year later I find out I have an outstanding bill?Jason T.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Cate B.
Quick and easy. Karen was awesome.Johnathon L.
Customer did not leave a comment.CALVINLAWRENCE L.
Truck was on their lot 3 plus days and Uhaul asking me when I am returning the truck??! I have pictures of the truck ON THEIR LOT! Very unprofessional!!DANIELARTHUR G.
Everything went well with picking up the truck. Our prayers go out to the family who lost a loved one.... U- haul staff was great. They talked me through every step. My special thanks to Kira Panton for all her help.. Thank you u -haul valley view motors and the staff at U-Haul Moving & Storage of Pennsauken. greggregory R.