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Victoria T
Customer Reviews for 1 Stop Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly, helpful, and explained everything well!
lovonia wMaybe lower the price per mile
Danny RGreat customer service and available on Sunday ! Very nice and professional , good to do do business with !
CHRIS SWhen renting the equipment, I reported damage to the fender and the tire on the right side with a little play as if there was a bad ball box and they told me that it had already been reported.
avila jI enjoy using this U haul location they always have what is needed very friendly and very helpful
joycelyn aCost too much
richard cHave the staff on site trained how to hook up a trailer
STEVEN BVery helpful and easy rental.
Brian KNothing everything with me was just fine
perdo eFriendly very efficient service
BELINDA JVery professional service
laura gThe vehicle over all is in wonderful condition except one thing Air Conditioner but for the most part we let the windows down an took care of my stuff thanks a million...
tajuanna jI’m not sure if it was just miscommunication but when making my reservation I was allowed to select a “hands-free” style pickup at this location. Unfortunately that was not set up properly due to the fact that there wasn’t a truck for us to rent being available. I had to wait in the parking lot of the location for an hour before the store owner came to open the store and then was told there wouldn’t be a truck for us available until an hour later still. Thankfully the truck was returned early and we were able to leave with our truck quickly after that, however if there is not a truck available to rent, there needs to be safeguards put in place to prevent situations like this in the first place. There cannot be an option to select services from a location where those services are unavailable.
Kaylee WThe truck shook the entire way across country. 200 miles to destination, the transmission was not shifting properly, There was damage on the windshield, previous repairs from front end damage, dents all over truck, trailer was dented on loading ramp, recommended movers to unload didn't show up, went to the wrong city.
Steven Cgood
charles fFriendly service no concerns.
Roger BGreat customer service fantastic experience thank you David
ivin sI made a reservation for a car hauler trailer. Once I arrived they put me in the system and sent me on my way quickly and hassle-free. Did what I had to do with it and returned it as I found it, they took receipt of it with no problems! Very easy and convenient process.
Branden HThis is a good location to go near my house. I like how fast and self-service the people are.
Doug SNA
Kayla HThe lady was very special and kind. She gave me excellent customer service.
Sheneka EAlways helpful and good customer service!
dean sWe got the BEST help we could have asked for! We needed a covered trailor on a Sunday for an unexpected occurrence and these folks helped us out. Much appreciated!!
john mGreat experience, service, friendly professional care. Will definitely rent from again.
richard mMy go to location. Good hours and easy access. Staff is always friendly
GEORGE SThe trailer leaked horribly. We drove through rain & when we opened the door rain was running out of the door & all of our stuff was soaked…it literally dripped out of our bags when we picked them up.
MONICA AThis is a snall town in the South so I understand why some things are. I am a guy so I ended up hooking up the 5' x 8' trailer myself, testing my lights. There was no onr but a lady there so I understood why but if it was a lady picking up a trailer I don't know what they would do. Also, it is not just a pawn shop, they also use a laundromat next door. Not a big deal but kind of confusing. I ended up paying for another day though I didn't use the trailer. There was no clarification as to when I had to turn in my trailer so I assumed it was 5 pm. I returned it at 4:30 pm and found out it should have been 11 AM. So I got charged another day. I may or may not use this facility again.
Weylin WCustomer service was great and it was a smooth transaction.
dean sNo comments
scharesh wMake sure that the inside is clean as far as the flooring
joycelyn aMrs. Eady was fantastic in trying to get all my stuff processed. However, the person before her did not leave the keys, and I wasn't able to receive the truck until the next day. The truck was also dirty and didn't have a door handle. I was rolling down the window everytime I wanted to close the door. This is the first time I've had less than a pleasant experience with UHaul.
Dalisay SOwner was very friendly and helpful. Awesome service, easy process.
Cory FThe dealer Kirsten & palmer were very nice as well as helpful!
Kim RNothing.
Marla KEverything was easy, efficient, and pleasant. Kirsten was a pleasure to work with and made everything quick and simple.
Gina CI got it and I didn't have it 5 minutes I pulled out the driveway and literally turned around to bringnit back because there was a problem with the lights they weren't working. I never got to use it for what I wanted to use it for
Harmony RIts always a great experience coming here great people and great customer service
michael sYour pricing was confusing But the quality of the clean new van,ease of operation,made up for the mixup The internet said I would be due only 30.00 The hold was 143.00 I was prepared but blindsided by the disconnect
Susann KEverything was flawless. Thank you!
Dorinda KThe trailer that I ended up written ended up being stolen so when I went to return it the police surrounded me and go say Mississippi even though it was all cleared up a few hours later but still uncomfortable
andrew pFriendly and helpful staff . Very pleasant experience.
Abraham FTires were bad on this u haul and needs to be replaced Bad experience I know the bearings and tires needs to be replaced
Harold KEverything was great. The lady at the desk was very nice and accomodating.
tameika rVery friendly and helpful.
Teresa VOutstanding service.
Cody IDave was great. Knowledgeable; very helpful and patient on the phone.
John W