Customer Reviews for 1 Stop Pawn
(U-Haul Neighborhood Dealer)

230 reviews

4305A Gautier Vancleave Rd   Gautier, MS 39553

(228) 497-8156

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 9 am–8 pm

Services at this Location:

Contact Us

(228) 497-8156

4305A Gautier Vancleave Rd
Gautier, MS 39553

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 9 am–8 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

william m 
Rating:
5.0

Customer did not leave a comment.

Willie Y 
Rating:
5.0

Customer did not leave a comment.

Debbra S 
Rating:
5.0

Customer did not leave a comment.

james b 
Rating:
5.0

good

charles f 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

Randolph M 
Rating:
5.0

Customer did not leave a comment.

REBECCA w 
Rating:
5.0

Customer did not leave a comment.

randolph m 
Rating:
5.0

Friendly service no concerns.

Roger B 
Rating:
5.0

Great customer service fantastic experience thank you David

ivin s 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Customer did not leave a comment.

kay j 
Rating:
5.0

Customer did not leave a comment.

Tony M 
Rating:
5.0

Customer did not leave a comment.

Ted P 
Rating:
4.0

Customer did not leave a comment.

Ephraim G 
Rating:
5.0

I made a reservation for a car hauler trailer. Once I arrived they put me in the system and sent me on my way quickly and hassle-free. Did what I had to do with it and returned it as I found it, they took receipt of it with no problems! Very easy and convenient process.

Branden H 
Rating:
5.0

This is a good location to go near my house. I like how fast and self-service the people are.

Doug S 
Rating:
5.0

Customer did not leave a comment.

devonte f 
Rating:
5.0

Customer did not leave a comment.

jason s 
Rating:
5.0

Customer did not leave a comment.

Mark O 
Rating:
3.0

Customer did not leave a comment.

areba h 
Rating:
5.0

NA

Kayla H 
Rating:
5.0

The lady was very special and kind. She gave me excellent customer service.

Sheneka E 
Rating:
5.0

Customer did not leave a comment.

maritza m 
Rating:
5.0

Always helpful and good customer service!

dean s 
Rating:
5.0

We got the BEST help we could have asked for! We needed a covered trailor on a Sunday for an unexpected occurrence and these folks helped us out. Much appreciated!!

john m 
Rating:
5.0

Great experience, service, friendly professional care. Will definitely rent from again.

richard m 
Rating:
4.0

My go to location. Good hours and easy access. Staff is always friendly

GEORGE S 
Rating:
5.0

Customer did not leave a comment.

robert w 
Rating:
5.0

The trailer leaked horribly. We drove through rain & when we opened the door rain was running out of the door & all of our stuff was soaked…it literally dripped out of our bags when we picked them up.

MONICA A 
Rating:
3.0

This is a snall town in the South so I understand why some things are. I am a guy so I ended up hooking up the 5' x 8' trailer myself, testing my lights. There was no onr but a lady there so I understood why but if it was a lady picking up a trailer I don't know what they would do. Also, it is not just a pawn shop, they also use a laundromat next door. Not a big deal but kind of confusing. I ended up paying for another day though I didn't use the trailer. There was no clarification as to when I had to turn in my trailer so I assumed it was 5 pm. I returned it at 4:30 pm and found out it should have been 11 AM. So I got charged another day. I may or may not use this facility again.

Weylin W 
Rating:
5.0

Customer did not leave a comment.

Barbara H 
Rating:
5.0

Customer service was great and it was a smooth transaction.

dean s 
Rating:
5.0

Customer did not leave a comment.

maritza m 
Rating:
5.0

No comments

scharesh w 
Rating:
5.0

Make sure that the inside is clean as far as the flooring

joycelyn a 
Rating:
5.0

Customer did not leave a comment.

WILLIE B 
Rating:
3.0

Mrs. Eady was fantastic in trying to get all my stuff processed. However, the person before her did not leave the keys, and I wasn't able to receive the truck until the next day. The truck was also dirty and didn't have a door handle. I was rolling down the window everytime I wanted to close the door. This is the first time I've had less than a pleasant experience with UHaul.

Dalisay S 
Rating:
5.0

Customer did not leave a comment.

maritza m 
Rating:
5.0

Customer did not leave a comment.

Jessica R 
Rating:
5.0

Owner was very friendly and helpful. Awesome service, easy process.

Cory F 
Rating:
5.0

The dealer Kirsten & palmer were very nice as well as helpful!

Kim R 
Rating:
5.0

Customer did not leave a comment.

warren b 
Rating:
5.0

Nothing.

Marla K 
Rating:
5.0

Everything was easy, efficient, and pleasant. Kirsten was a pleasure to work with and made everything quick and simple.

Gina C 
Rating:
1.0

I got it and I didn't have it 5 minutes I pulled out the driveway and literally turned around to bringnit back because there was a problem with the lights they weren't working. I never got to use it for what I wanted to use it for

Harmony R 
Rating:
5.0

Its always a great experience coming here great people and great customer service

michael s 
Rating:
4.0

Your pricing was confusing But the quality of the clean new van,ease of operation,made up for the mixup The internet said I would be due only 30.00 The hold was 143.00 I was prepared but blindsided by the disconnect

Susann K 
Rating:
5.0

Customer did not leave a comment.

terrie s 
Rating:
5.0

Customer did not leave a comment.

Kerra G 
Rating:
5.0

Customer did not leave a comment.

Quintasha W 
Rating:
5.0

Customer did not leave a comment.

deronda p 
Rating:
5.0

Customer did not leave a comment.

Emily B 
Rating:
5.0

Customer did not leave a comment.

Carla W 
Rating:
5.0

Customer did not leave a comment.

landon M 
Rating:
5.0

Everything was flawless. Thank you!

Dorinda K 
Rating:
5.0

Customer did not leave a comment.

cierra p 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
5.0

The trailer that I ended up written ended up being stolen so when I went to return it the police surrounded me and go say Mississippi even though it was all cleared up a few hours later but still uncomfortable

andrew p 
Rating:
5.0

Customer did not leave a comment.

daniel m 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
3.0

Customer did not leave a comment.

Barbara I 
Rating:
5.0

Friendly and helpful staff . Very pleasant experience.

Abraham F 
Rating:
2.0

Tires were bad on this u haul and needs to be replaced Bad experience I know the bearings and tires needs to be replaced

Harold K 
Rating:
5.0

Everything was great. The lady at the desk was very nice and accomodating.

tameika r 
Rating:
5.0

Very friendly and helpful.

Teresa V 
Rating:
5.0

Customer did not leave a comment.

RENEE' H 
Rating:
5.0

Customer did not leave a comment.

william c 
Rating:
4.0

Customer did not leave a comment.

James C 
Rating:
5.0

Outstanding service.

Cody I 
Rating:
5.0

Dave was great. Knowledgeable; very helpful and patient on the phone.

John W 
Rating:
5.0

Customer did not leave a comment.

Dale C 
Rating:
5.0

Customer did not leave a comment.

Mariangelit O 
Rating:
2.0

We were suppose to drop off ours at the location where our styff is store and it made me drive 7 miles the other way which i had to get more gas then charge me a over mileage charge of $19

steven g 
Rating:
2.0

The pawn shop did not print any confirmation information of me picking up the truck/trailer along with didn't have any of the furniture pads to give me. When he told me he didn't have any pads, he told me to tell the place I dropped it off at that I didn't get any and they'd reimburse me for the difference (When I mentioned this to the drop off location, they told me that the pawn shop should have filed a report to have the pads removed). When I was guided to load my car on the auto transport, the supplier did not lock the hatch down onto the truck which caused the transport to lunge forward almost damaging the rolling door of the truck and putting myself and my car in danger as well.

Daniel L 
Rating:
4.0

Customer did not leave a comment.

GEORGE F 
Rating:
5.0

Customer did not leave a comment.

lanez s 
Rating:
5.0

Fantastic service! You all helped me get a lot of hard work done today! Thank you!!

john m 
Rating:
5.0

Customer did not leave a comment.

benjamin o 
Rating:
5.0

Great customer service!

Lena K 
Rating:
5.0

Customer did not leave a comment.

Linda T 
Rating:
5.0

Great customer service and easy rental process We will definitely be using you guys again

victor r 
Rating:
5.0

Nothing to improve on just keep up the wonderful work....

denise k 
Rating:
4.0

Customer did not leave a comment.

michael g 
Rating:
2.0

I have rented weekly from the location in Pascagoula for 6 months. On this day, I was contacted by the Pascagoula location and informed they did not have a truck for my reservation at 9:30AM. I called U-haul and they found a 26' truck nearby, in Gautier at 2:30PM and issued the $50 reservation guarantee. She told me the truck was being returned at 2:30 and to give them 45 mins to clean and sanitize the truck. I arrived at 3:00 and the woman very rudely told me she had just issued the truck at 2:45 to someone to go weigh it because he was curious?? He would be back eventually. When I asked what the point of a reservation was if she was just going to rent it out to friends indiscriminately. She told me she didn't know, she could rent to whoever she wanted, whenever she wanted and I didn't have to like it. Since U-haul had already screwed up my entire day and the business deal I had in place, she was right. After an hour, her friend returned, played with the truck for a while in the parking lot and eventually they came back inside poking and giggling like slutty school children and around dark issued me my truck. I have never paid to be treated so badly or made such a fool of in all my life. I will never rent from this location again and possibly not from U-haul again as we increase our weekly need. If it's unreliable and rude, there's no point.

Lucas P 
Rating:
3.0

Sweep out the back of the truck.

HENRY S 
Rating:
5.0

Customer did not leave a comment.

Doug S 
Rating:
5.0

Customer did not leave a comment.

DANNY R 
Rating:
3.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Customer did not leave a comment.

tempestt W 
Rating:
2.0

Customer did not leave a comment.

Ryan S 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Good job. Very courteous.

john n 
Rating:
3.0

I received a phone call changing the drop off location from the one of my choice to 6040 Westpark Dr, Houston TX 77057. When we tried to return to the location on Wednesday, we were refused because they were full and told to go to another location further away and that 24 hour drop off was not available. Unit was dirty inside

Annette R 
Rating:
5.0

The staff was very friendly, helpful and knowledgeable.

SHAN W 
Rating:
3.0

I returned the trailer the same night. Called the next morning to let them know I returned it. Said he would close it out. Was charged an extra day. Reported it by email to Uhaul when emailed receipt. Have not heard reply.

Lawrence S 
Rating:
5.0

Customer did not leave a comment.

june l 
Rating:
4.0

Customer did not leave a comment.

Lindsey G 
Rating:
5.0

Customer did not leave a comment.

sara d 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top