Customer Reviews for 1 Stop Pawn
(U-Haul Neighborhood Dealer)

614 reviews

2801 Bienville Blvd   Ocean Springs, MS 39564

(228) 872-5751

Office Hours

  • Mon-Thur: 9 am–7 pm
  • Fri: 9 am–6 pm
  • Sat: Closed
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(228) 872-5751

2801 Bienville Blvd
Ocean Springs, MS 39564

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–7 pm
  • Fri: 9 am–6 pm
  • Sat: Closed
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The employees were very friendly and nice once I got someone to come to the locked door with paper over the windows so you could not see in. The truck was dirty and smelled bad. The door seals did not seal causing the truck to be very loud. We ended up buying a roll of blue painters tape and taping around the doors so the noise was low enough that we could talk loudly to each other for the 2,200 mile trip. Totally unacceptable. Never thought of renting from anyone other than UHAUL in the past, and I have rented many times. In the future I will look at enterprise and Penske.

VERNON W 
Rating:
5.0

Very helpful and polite

robert b 
Rating:
5.0

Owner was very receptive and quick

JAMIE F 
Rating:
1.0

Customer did not leave a comment.

Brittany C 
Rating:
1.0

Key left in visor, no employee on site to report problems too. Truck was very dirty inside, debris left from previous renter. Check engine light was on but couldn’t switch trucks.

Jessica G 
Rating:
5.0

Nothing

Patricia P 
Rating:
3.0

location not manned, just a parking lot

Jerry T 
Rating:
2.0

No one was there. I don't even think they had an office...just a sign. I had questions about charges....I'm sure he won't get back with me

Adrienne B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

It was good

Cassie B 
Rating:
5.0

Customer did not leave a comment.

Terrence Y 
Rating:
5.0

The man who gave me the rental was extremely efficient, I was there maybe three minutes tops and had keys and was able to roll away. Setup for parking was extremely easy as well as return of keys, building was well lit at night from the outside, drop off in the dark was no issue, location sits on a convenient strip of the highway where even during rush time traffic (5pm on a Friday) it was extremely easy to exit the property quickly and safely with a giant truck. Truck was cleaner than an enterprise rental, radio allowed Bluetooth etc. overall a quality experience I would recommend this location to anyone in the local area

Ryan A 
Rating:
3.0

Clearer directions on how to get the key for online rental

Ryan T 
Rating:
5.0

Customer did not leave a comment.

CHARLES F 
Rating:
5.0

Easy to work with and fast service and professional.

STEVE T 
Rating:
5.0

Customer did not leave a comment.

Austin M 
Rating:
4.0

Continue to improve the location and the equipment.

Kathryn A 
Rating:
4.0

Customer did not leave a comment.

greg e 
Rating:
5.0

Customer did not leave a comment.

Ashley L 
Rating:
4.0

When I arrived there was no utility dolly like I had reserved. No one on site to help and lady on phone was rude and not helpful. I ended up having to go buy a utility dolly because according to the lady on phone none were available. She did offer me a refund of 10 dollars but they did not help my situation. I am out 110 dollars for purchasing a dolly I will never use again and having yo go find a dolly to purchase put me behind with moving. Which I had paid 3 men to meet me at my house to move my stuff and they were paid by the hour. Which led me to paying them an extra hour for waiting on me to get a dolly. Poor experience overall and will not recommend them in future.

Victoria F 
Rating:
5.0

Customer did not leave a comment.

Helena N 
Rating:
3.0

Customer did not leave a comment.

Michael D 
Rating:
4.0

Customer did not leave a comment.

Angela M 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
4.0

49.00 was too expensive for an hour of use.. We stood in the parking lot for the transaction. The man who came out was nice and handled Everything quickly but it was awkward standing in the parking lot to do it. Never got to go in the building.

Janice A 
Rating:
5.0

Customer did not leave a comment.

Eliza-Claire J 
Rating:
5.0

The key was give to me but when movers arrived to get in truck a key was already in the ignition

elizabeth H 
Rating:
5.0

Customer did not leave a comment.

Angela C 
Rating:
5.0

Customer did not leave a comment.

jo l 
Rating:
5.0

Location, owner, truck were all great. The U-Haul app however could use some help.

Jennifer F 
Rating:
5.0

Customer did not leave a comment.

Thuy N 
Rating:
5.0

Nothing at all the guy came out and helped me get in and out since the self service site was taking its time

VALERIE Y 
Rating:
5.0

Customer did not leave a comment.

liz g 
Rating:
5.0

I am very much a repeat customer. And I will continue to use them and I always recommend them.

April C 
Rating:
5.0

Customer did not leave a comment.

jonathan m 
Rating:
4.0

check-out was easy and ready for me when I arrived

Stephen S 
Rating:
5.0

Customer did not leave a comment.

Dennis W 
Rating:
5.0

Customer did not leave a comment.

randy w 
Rating:
5.0

1 Stop Pawn isn't a pawn shop any longer, but it is a wonderful place to drop off a trailer or truck after a hard day's work. Friendly, efficient and just neighborly, I am glad we closed out this U-Haul trip at this location. Thanks!

Samuel G 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

I have rented multiple U-Hauls from this facility. It is by far the best choice in town.

Jamie R 
Rating:
5.0

Very nice, I'm 64 and they made it very easy for me. I thank you so much, each and every one that help me.🥰

LINDA O 
Rating:
5.0

Keep up the great service

Joseph O 
Rating:
3.0

The location was ok, but the truck needs to be work on .y husband had to fight the truck over 500 miles with the tires and possibly the transmission problem but the drop off location was sending the truck to check it out.

Beverly B 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
3.0

Customer did not leave a comment.

Carol R 
Rating:
5.0

Customer did not leave a comment.

Melissa J 
Rating:
1.0

This has been the worse uhaul experience I’ve ever had. I am writing a letter that outlines the shitty customer service and the disaster that was this reservation. Never again will I use uhaul and I will trash the company every chance I get.

Lisa P 
Rating:
5.0

Dropped off after hours.

Angela B 
Rating:
3.0

Under renovation. Sign on the door said call a number if you needed help. No one answered during business hours.

Jeffery C 
Rating:
3.0

Customer did not leave a comment.

Tristen T 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
1.0

Show up to give equipment, not lie about being on site,, not forge customer signatures, and have fully working equipment.

Chantel R 
Rating:
3.0

We ordered moving blankets but when we picked up the truck we were told there were none available. Our movers located some at another facility on there own time. This put us an hour behind. We should have been alerted ahead of scheduled pick up

Howell H 
Rating:
5.0

The vehicle needed major service. Abs and anti locking brakes were bad plus multiple check engine lights. Vehicle had bad tires and shook badly over 40 miles per hour

Orette A 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

mary b 
Rating:
3.0

I had difficulties with the after hours share feature to check the truck back in. Im use to dropping the key in the box and leaving.

Johnnie W 
Rating:
5.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

Great place

TIMOTHY H 
Rating:
5.0

Customer did not leave a comment.

RAVEN M 
Rating:
3.0

Gas had been siphoned. Other than that it was as expected

Sonya B 
Rating:
5.0

Customer did not leave a comment.

DAVID E 
Rating:
3.0

No one was there during business hours, called 3 times with no success, was able to figure out how to return equipment online instead of waiting on someone to return my call

JOSHUA K 
Rating:
3.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Customer did not leave a comment.

don d 
Rating:
5.0

Customer did not leave a comment.

CLARK B 
Rating:
5.0

Very easy transaction from start to finish. Would definitely use this location again!

mark v 
Rating:
3.0

Customer did not leave a comment.

james g 
Rating:
5.0

Customer did not leave a comment.

Sterling H 
Rating:
1.0

Worst experience of my life. From now on I will chose another company.

Bryan G 
Rating:
1.0

The rental truck smelled horrible, we had to Lysol it down put up air fresheners and clean it. We were sent our contract but the specifics were NOT brought to our attention by the store attendant.

Charlotte S 
Rating:
5.0

Customer did not leave a comment.

Terrence Y 
Rating:
5.0

Adam was very friendly, helpful and informative. We picked up the trailer as scheduled, did our work and retuned the trailer…no issues…THANK YOU!!

alicia p 
Rating:
5.0

Make the app more consistent with location services so that customers do not have to wait 40 minutes for mobile pickup order that only worked because the owner of the uhaul was there.

Jeremy S 
Rating:
3.0

Customer did not leave a comment.

Venus W 
Rating:
5.0

Great service with professional staff.

Ricky L 
Rating:
5.0

Customer did not leave a comment.

Vivian G 
Rating:
5.0

Customer did not leave a comment.

britt c 
Rating:
5.0

Great!

ROBERT W 
Rating:
3.0

Customer did not leave a comment.

vernon s 
Rating:
5.0

very close to where i started from, very convenient

John G 
Rating:
5.0

Customer did not leave a comment.

britt c 
Rating:
3.0

Customer did not leave a comment.

Jonathan N 
Rating:
5.0

Tire was flat which caused a wreck on interstate

CHARMAINE C 
Rating:
5.0

Nothing. Perfect experience!

Jeff W 
Rating:
3.0

Customer did not leave a comment.

Juvy M 
Rating:
3.0

The pick up drop off locations need better communication with the U-Haul company. There was a lot of miscommunication.

SHARON M 
Rating:
5.0

The truck leaked and got our furniture wet.

Jay W 
Rating:
5.0

Customer did not leave a comment.

Danny P 
Rating:
5.0

My experience HORRIBLE put truck on hold 2 weeks arrangements for movers brother flew in to New Orleans drove to Byram to hotel to be close to truck pickup, get a call pick up in Canton a day before wait on truck never show up nobody care about the money I have spent just far. Start calling on Sunday morning, by a Blessing a dealer has a truck in Ocean Springs but the person who returns truck lock keys up in it. I call my AAA to unlock truck, now no movers just my brother have to hire random people to take a 6 hour round trip to Terry Storage, pay them to load, then next day pay random people to unload..No cares about customer service but this dealer at the Pawn shop at 2801 Bienville Blvd. HE SHOWED COMPASSION AND EMPATHY...I SHOULD BE ABLE TO GET SOME OF MY MONEY BACK. What should have cost 600 cost me 900..Not to mention I had t drive back to back 2 day's 6 hours each day to cleat Storage out because truck was packed quickly in the dark...TOTALLY DISSATISFIED...

Leslie W 
Rating:
4.0

Customer did not leave a comment.

Louis P 
Rating:
5.0

Customer did not leave a comment.

Keeley P 
Rating:
3.0

No dolly..no blankets! Would’ve appreciated notice that my supplies/equipment were not available. Notice would’ve allowed me to make other arrangements.

CHUCK M 
Rating:
5.0

I didn’t sign up for coverage. Can I be refunded

Justin B 
Rating:
5.0

pawn one was perfect. irvin cobb drive had a good lady, tamie, very nice. there was a man with long dangly ear rings that informed me before he looked in the truck box that there would be a $25 charge to clean it out. i responded that it was the same as i picked it up. he said they had pictures. i said show them to me. get me a broom and he said the only acceptable cleanings was for him to blow it out. by this time , i was getting pissed at his attitude . tammie returned said everything was ok. u haul needs some training for at least one of their people.

Art t 
Rating:
4.0

Customer did not leave a comment.

Justin V 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Very helpful. Made pickup easy, especially with the concern over the pandemic.

mary m 
Rating:
5.0

Customer did not leave a comment.

john r 
No reviews have been submitted for this location.

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