Customer Reviews for 1 Stop Pawn
(U-Haul Neighborhood Dealer)

557 reviews

2801 Bienville Blvd   Ocean Springs, MS 39564

(228) 872-5751

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(228) 872-5751

2801 Bienville Blvd
Ocean Springs, MS 39564

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

mary B. 
Rating:
3.0

I had difficulties with the after hours share feature to check the truck back in. Im use to dropping the key in the box and leaving.

Johnnie W. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Great place

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

RAVEN M. 
Rating:
3.0

Gas had been siphoned. Other than that it was as expected

Sonya B. 
Rating:
5.0

Customer did not leave a comment.

DAVID EDWARD S. 
Rating:
3.0

No one was there during business hours, called 3 times with no success, was able to figure out how to return equipment online instead of waiting on someone to return my call

JOSHUA K. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

don D. 
Rating:
5.0

Customer did not leave a comment.

CLARK B. 
Rating:
5.0

Very easy transaction from start to finish. Would definitely use this location again!

mark V. 
Rating:
3.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Customer did not leave a comment.

Sterling H. 
Rating:
1.0

Worst experience of my life. From now on I will chose another company.

Bryan G. 
Rating:
1.0

The rental truck smelled horrible, we had to Lysol it down put up air fresheners and clean it. We were sent our contract but the specifics were NOT brought to our attention by the store attendant.

Charlotte S. 
Rating:
5.0

Customer did not leave a comment.

Terrence Y. 
Rating:
5.0

Adam was very friendly, helpful and informative. We picked up the trailer as scheduled, did our work and retuned the trailer…no issues…THANK YOU!!

alicia P. 
Rating:
5.0

Make the app more consistent with location services so that customers do not have to wait 40 minutes for mobile pickup order that only worked because the owner of the uhaul was there.

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Venus W. 
Rating:
5.0

Great service with professional staff.

Ricky L. 
Rating:
5.0

Customer did not leave a comment.

Vivian G. 
Rating:
5.0

Customer did not leave a comment.

britt C. 
Rating:
5.0

Great!

ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

vernon S. 
Rating:
5.0

very close to where i started from, very convenient

John G. 
Rating:
5.0

Customer did not leave a comment.

britt C. 
Rating:
3.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Tire was flat which caused a wreck on interstate

CHARMAINE C. 
Rating:
5.0

Nothing. Perfect experience!

Jeff W. 
Rating:
3.0

Customer did not leave a comment.

Juvy M. 
Rating:
3.0

The pick up drop off locations need better communication with the U-Haul company. There was a lot of miscommunication.

SHARON M. 
Rating:
5.0

The truck leaked and got our furniture wet.

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
5.0

My experience HORRIBLE put truck on hold 2 weeks arrangements for movers brother flew in to New Orleans drove to Byram to hotel to be close to truck pickup, get a call pick up in Canton a day before wait on truck never show up nobody care about the money I have spent just far. Start calling on Sunday morning, by a Blessing a dealer has a truck in Ocean Springs but the person who returns truck lock keys up in it. I call my AAA to unlock truck, now no movers just my brother have to hire random people to take a 6 hour round trip to Terry Storage, pay them to load, then next day pay random people to unload..No cares about customer service but this dealer at the Pawn shop at 2801 Bienville Blvd. HE SHOWED COMPASSION AND EMPATHY...I SHOULD BE ABLE TO GET SOME OF MY MONEY BACK. What should have cost 600 cost me 900..Not to mention I had t drive back to back 2 day's 6 hours each day to cleat Storage out because truck was packed quickly in the dark...TOTALLY DISSATISFIED...

Leslie W. 
Rating:
4.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

Keeley P. 
Rating:
3.0

No dolly..no blankets! Would've appreciated notice that my supplies/equipment were not available. Notice would've allowed me to make other arrangements.

CHUCK M. 
Rating:
5.0

I didn't sign up for coverage. Can I be refunded

Justin B. 
Rating:
5.0

pawn one was perfect. irvin cobb drive had a good lady, tamie, very nice. there was a man with long dangly ear rings that informed me before he looked in the truck box that there would be a $25 charge to clean it out. i responded that it was the same as i picked it up. he said they had pictures. i said show them to me. get me a broom and he said the only acceptable cleanings was for him to blow it out. by this time , i was getting pissed at his attitude . tammie returned said everything was ok. u haul needs some training for at least one of their people.

Art T. 
Rating:
4.0

Customer did not leave a comment.

Justin V. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Very helpful. Made pickup easy, especially with the concern over the pandemic.

mary M. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

fast and friendly

Dent B. 
Rating:
3.0

Customer did not leave a comment.

Shannon W. 
Rating:
5.0

Made it very easy thank you

John J. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
4.0

Customer did not leave a comment.

Gordon J. 
Rating:
5.0

Customer did not leave a comment.

LouEllen S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell G. 
Rating:
5.0

Customer did not leave a comment.

Lora B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Amazing service & clean equipment

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

joe M. 
Rating:
1.0

What is worst than bad customer service : no customer service... There was no truck prepared at pickup time despite the confirmation call of the day before. The store was closed before the hours displayed on the website. Stayed an hour to figure out why there was no pick up truck button on my dashboard and trying to find a solution with the helpline. All this with a newborn and a toddler in the car ... thanks ...

Jean Christophe C. 
Rating:
1.0

The guy there did not give us any paperwork no receipt

Michael Y. 
Rating:
5.0

Keep up the good work.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
3.0

Customer did not leave a comment.

Victor H. 
Rating:
2.0

No help, lazy, told me I could hook up the trailer to save time. Terrible

Nicholas F. 
Rating:
2.0

Trailer was missing it's tag and it took three calls to finally find someone who could correct the situation other than their suggestion that I unload, swap trailers and reload. Trailer insurance was added to my contract without my consent and even thou I declined immediately, It still has not been refunded to my credit card.

Jimmy V. 
Rating:
5.0

Customer did not leave a comment.

samantha J. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Humberto R. 
Rating:
5.0

Customer did not leave a comment.

Ebony S. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Leonard J. 
Rating:
4.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
3.0

The pickup location and time were changed at the last minute without any notification to me. I had to drive out of my way and then sit at the new location for an hour until they opened because the new location didn't open at the time I had reserved. The hand truck that I ordered and prepaid for was not available. Overall, I would not recommend using Uhaul to anyone. I understand that things change and logistics are a fluid thing, but alerting your customer to changes would vastly improve the experience. A simple text or email saying your reservation has changed would have been great.

Christine C. 
Rating:
1.0

Have the right hours on the website for the location. Make sure there is full in the equipment. Make sure it doesn't smell like cat piss in the truck and nasty.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

GR G. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The employee who sold us the hitch and helped us rent the trailer helped up attach the trailer way past closing and was amazingly patient and helpful!!!

Sheryl J. 
Rating:
5.0

I was not informed that if I returned the vehicle after hours, that I would be charged an additional $19.95.

Joseph G. 
Rating:
5.0

Awesome customer service

WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

Roland B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD J. 
Rating:
5.0

Customer did not leave a comment.

chris W. 
Rating:
3.0

Customer service was not the best need to be more friendly. On phone and in person.

Renee M. 
Rating:
5.0

Customer did not leave a comment.

JACKI O. 
Rating:
4.0

Customer did not leave a comment.

Bianca E. 
Rating:
1.0

BE CAREFUL!! If you decline insurance because you have your own they wont ask for your insurance card. Instead they will charge you and you wont know until you get your receipt. RIP OFF ARTISTS!! I am going to UHaul corporate to resolve this. Good luck!

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Smooth transaction on return.

timond B. 
Rating:
5.0

Top tier place! I would recommend anyone who askedto try these guys out. They have really good prices on stuff in store as well as very efficient at the U-Haul.

david B. 
Rating:
5.0

Couldn't be easier. Will use you again.

Ron R. 
Rating:
5.0

The cost of the rental is to expensive.

joshua S. 
Rating:
5.0

Customer did not leave a comment.

tereasa P. 
Rating:
5.0

Everything was good. Will you please make half day rental rates. We only used it for an hour and a half did the job we needed. We are just trying to save money in today's economy.

john R. 
Rating:
5.0

Great facility to rent from really wish they would carry a few more boxes seems like we could not get all of our stuff packed away. #hate moving.

bobby W. 
Rating:
1.0

Tell the customer that they need to compete the online process before charging them for additional time. I had the truck for less than 12 hours and was charged for 48 hours. The pawn shop i picked up the truck from nor U- Haul booking agent informed me about the online after hours check in procedure.

william B. 
Rating:
5.0

Customer did not leave a comment.

ricky G. 
Rating:
5.0

Top notch services!

timond B. 
No reviews have been submitted for this location.

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