Everything went very smoothly and I am very pleased with the outcome. thanks Eddie H.
Eddie H
Customer Reviews for 1 Stop Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is my second time renting from John. I would highly recommend. Very friendly and easy to deal with.
ASHLEE SJohn was a delight to work with. I would say that this location has got it down. It needs no improvement!
Robert WThere was nobody around at the moment to return the equipment to. They did return and called me back later to acknowledge that I dropped it off.
GUNNAR HJohn provided excellent customer service. He was quick to respond to questions and accommodating of our pick up/ drop off needs. I would highly recommend renting from this location.
Renee BVery accommodating. Excellent communication.
JOHN CNothing. The rental experience was great
Tiffany Ewhat a pleasure to meet these good people
Dan REverything was great! Employees were super nice and helpful!
ASHLEY BThank you for your kindness and easy access to moving trucks when needed. I had a great experience and I will recommend you to others.
QuietStorm-Debor LI have rented here three times over the past three years the service is excellent - staff are amazing - appreciate all the support they give each and every time!
DENNIS HExcellent customer service. We will definitely recommend this location. The process was easy, the staff was friendly and professional. The location was clean and well maintained.
DARLEEN LN/a
Lawrence CGreat experience and equipment!
GRANT HThank you for the flexibility, much appreciated!
Brandon FJohn was very helpful in explaining the whole rental process from start to return.
Jim HThanks, it all worked out and great truck!
LOUIE VExcellent service. Made process very convenient.
Demetrios KFriendly and professional customer service. Excellent equipment.
MARKO PGreat Customer service!
Christopher NWe got our job done and returned the truck with no issues.
Margaret HBraking on this specific truck was very poor. I have rented many 26’ trucks over the years, they don’t stop like cars, but this truck easily had the poorest braking. Truck had 3/8 of a tank of fuel when picked up. It is not easy to estimate 3/8 of a tank when refueling to return the truck. Trucks should be rented out with full tanks of gas, just like rental cars. The 24/7 contactless pickup is nice. Made it possible for me to return truck when facility was closed.
Jason Svery friendly, no issues. Rented a Van it was clean and well equipped.
JOHN MThe check in was easy and quick. The manager was very friendly and helpful. And the drop off was very simple. I would absolutely recommend U-Haul to a friend and if I need to rent a vehicle like this in the future, I will go to U-Haul.
JEFFRY Ldropped off after hours. thank you. It was 5x8 instead of 4x8 also.
LEE MWonderful experience!
Barbara LThe staff is accommodating and has a great communication way to answer your questions in detail.
Ahmed SVery rude, I don’t see how you can have a return time of 10:30 when I have to work. Never will rent from U-Haul again. $300 and some dollars for the trailer and you have the nerve to charge extra for not being able to return it at 10:30am. That’s how they get you.
Robin SFriendly and helped understand and correct the mistakes of the pick up location.
Alicia SThe experience was great! John who helped me at the front desk did a fantastic job of providing me the best option for my moving situation. I also had some trouble with the truck in the beginning, and he was quick to help in whatever location I was in. I really appreciate the Hustle! Great prices, great equipment, even better staff! Thank you!
Max WI’ve rented many times from U-Haul and am always pleased but this my first time at this location. The person who helped me, John, was absolutely the kindest most considerate and professional I’ve ever worked with. I will most definitely return to this location in the future and undoubtedly receive excellent customer service yet again!
Denise Knothing.
Ronald WI can't think of anything else. Jason was so pleasant and friendly along with all the other guys. They kept me up on what was going on with my car. I had no worries about what was going on. They are very professional . Sincerely, Thelma Gail Witter
Gale WEverything was great. Awesome communication
Suzanne RJohn is very personable and knowledgeable
Janis BJohn went beyond to make our experience exceptional! He was so accommodating , Professional and kind, just an absolute pleasure to work with! We felt like family till it was all said and done! Thank you John!
Mycala Sjohn is super to work with
William EI had multiple transactions with 1 Stop Storage over the past 30 days. I have found them to be professional, polite and prompt. As well as willing and able to accomadate me with some out of the ordinary needs that I found it necessary to request. I will always check here first in the future.
Will HSmooth transaction. Great customer service. Highly recommend.
JEFFREY BJohn was great in making sure a truck was ready for my 7am pick up time.
Jamie RRenting from 1-Stop Storage is so easy and John is extremely helpful!
Beth TI really appreciate how they texted me before dropping the rental off and provided an option for overnight drop off. I ended up dropping off the rental in person and wasn’t quite sure where to park it so I just left it in the overnight drop off location. I suggest they include in their text instructions on where to park it is dropping it off in person.
Paul SHave not received my final receipt yet
Thomas FPersonnel was very helpful with my 20’ Uhual truck and car transporter. He helped back me up and take the trailer off the truck which made it an easier process. Very well laid out facility would 100% recommend. Also got me squared away quickly with my self storage situation.
Cory FJohn, in the New Cumberland location went above and beyond to assist. There was a minor misunderstanding with pick up location. He spent several phone conversations assisting/directing me to his facility. Thank you John! One of the tires on the AT was slightly bald and had a small chunk out of it. No trouble for my trip but it was reported in Panama City, my drop spot. Thank you.
Robert R1 Stop Storage was accommodating and helpful and beyond professional! Great experience!
Antoinette MLocation is great and has excellent customer service.
Adam HCustomer Service was exceptional. Definitely helped easing a hectic moving day/ would recommend them to anyone.
Nathan BVery professional service, John at this location (“One Stop Storage”) was extremely friendly and informative. 10/10.
Peter CVery helpful and accommodating. Will definitely use them when I need a uhual
Kimberly BJohn was very helpful and friendly!
Kelly BCustomer service was awesome. Everything was explained and in/out fast and along with communication. I would definitely rate this rental and storage as one of the best.
Bobby E1Stop Storage was an absolute pleasure to deal with, their communication is excellent, and they go out of the way to help in anyway they can. Every business should be run the way they do!! Thank you!!
Richard HSuperior customer service. 1 Stop Storage went above and beyond to arrange a truck for me. Thank you very much
Len R