The staff was really nice and friendly. He was busy with customers but managed to multi task and helped me out. Besides he offered me coffee for the inconvenience. I appreciate their effort for being so friendly and helpful. I will definitely visit them next time.Md Rakib Ur R.
Customer Reviews for 1 Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alonso A.
We rented a unit too and the auto charge didn't set up so we lost some of our FREE month paying late fees because that didn't work. Bummer but everything else is super impressive at this beautiful newer locationMitchell C.
Agents very helpful. No issues with drop off.Milt S.
The young man that waited on us was very courteous & gave great customer service. He made our experience a nice one. The only problem was having to wait a little bit because he was the only person there to wait on regular customers at a convenience store & also handle the rental agreement. And of course we came at the busy hour.Other than that, everything was great. Thank you,Christina H.
Customer did not leave a comment.William P.
The gentleman behind the counter eventually got the rental figured out but It was an ordeal. Worst part of the experience was the fact that he couldn't get his card-reader to function properly which sent me to an ATM only to return behind schedule. Not the worst. Not the best.Drew S.
Customer did not leave a comment.David M.
Customer did not leave a comment.Tom R.
Customer did not leave a comment.Richard B.
Very poorly ran business. Nothing to do with the trailer I used itself, it operated perfectly and was exactly what I needed.Gabriel M.
Customer did not leave a comment.Erin F.
It was a nice little gas station. They were very helpful.Angela M.
Niam is excellent! Super friendly and helpful! Love that they always have trucks available. And the best part is that they open later than anywhere in the city. Thanks for always taking care of me every time I show up! Dilly Dilly Bros!!!Ngo N.
A little bigger sign. For some reason the trucks didn't register when I drove by.Steven J.
Naim was my reception/helper. Spoke perfect English and was super helpful. Fastest check in and out ever! Establishment was clean and I was even able to get a fountain drink and some snacks ??. When were you ever able to get nourishment at a Uhaul? Perfect 10/10! Highly recommended!Ngo N.
Customer did not leave a comment.todd T.
They were very nice and friendly.Thomas W.
They were very helpful!Creekmore C.
The location was ok I suppose. I had a horrible time with the phone pick up!Sarah V.
I had good experiences.Dang V.
They were very friendly.Huerta E.
Customer did not leave a comment.William K.
It wasn't swept out, all damage to the truck wasn't marked, it was very filthy inside the cab. The employees were rude and treated me like I was stupid, I feel because I was a woman and forced them to walk around the truck with me. I took pictures as well. There was even blood by the back door.Rhonda L.
Comments are for Uhaul, not pick-up location: I'm sure you've heard this before but, driving a thousand miles without cruise control is ridiculous. If I had known ahead of time that this option is not on your trucks, I wouldn't have spent $1200 to make my leg hurt. How cheap is Uhaul that that isn't on there. You obviously have never driven your own vehicles anywhere. Very disappointed..Jeremy J.
Customer did not leave a comment.Virginia S.
Customer did not leave a comment.GRANT B.
Customer did not leave a comment.Tyler F.
Provide better working equipment.ARTHUR E.
No improvement needed. Awesome customer service!ramona C.
Customer did not leave a comment.Kevin M.
The pick up location 1Stop is a convenience/gas-station/head-shop that does not carry any of the additional items you need to use a trailer. So in between people buying beer my transaction took about 45 minutes to complete not including two trips to the Auto Parts Store to get the items 1Stop didn't have. This in addition to the nonsense of requiring two personal contacts that the clerk called to confirm the numbers.Criss B.
They're very helpful and accommodating. The service was quick and staff was friendly.Vanessa R.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Megan C.
I had no choice in this place. Uhaul changed my pick up location without any notification. I tried to call and confirm several times and never got a response. The person inside was very nice.Dustin K.
Customer did not leave a comment.Michael O.
The store had an extremely strong smell of marijuana. I thought I was going to get a contract high when I opened the door.Epley D.
Customer did not leave a comment.gary K.
Made a reservation to pick up in Andover, both car dollies lights weren't working. Had to drive an extra 60 miles to west side of Wichita to pick up another one. The straps to secure the car was soaked in oil. Had to drive an extra 60 miles to return the dollie, I couldn't just return it to Andover or they would of charged me doubleJesse D.
The plug for the lights were bent and would not plug in until I repaired the bent connector. I had to drive it in the dark of early morning about 8 miles across town to the loading location and repair the connector. It didn't seem to bother the agent that rented me the trailer that I would have to drive without lights. He said he had no means of repairing it.Rex B.
It was a gas station with 2 trailers and a homeless man outside. The clerk was helpful and a good representative it was the location that was poorJim A.
Customer did not leave a comment.Mark D N.
Customer did not leave a comment.Terry F.
Customer did not leave a comment.emmeti G.
Trailer was full of broken glass the I cleaned out! Very small gas station in bad part of town! Did not have my straps but I was charged for them via online site. Will not be using Uhaul again!Robert G.
Customer did not leave a comment.Brian C.
When quotes are given tell customers if it includes tax.Arnetta J.
Customer did not leave a comment.ramon O.
Customer did not leave a comment.Andre B.
The employee was very helpful and friendly. I would love to go back there for my future business.Judy T.
Amazing staff and very easy to work with. Very very helpful! Will use many more times.melaine C.
I waited in line too long. Clerk kept helping other customers as they came to counter. He stopped processing my transaction several timesStephen Harry D.
Please do not go to this location. It took them forever just to get the keys to the uhaul. Then there were beer cans on the outside and inside. They also tried to over charge me and didn't ask how many miles I would be driving. They also after I returned it stole my credit card information and used it for an online dating website. This was the worst experience I have ever had with uhaul and will not be returning. I should have just went with penske instead.jonni W.
Customer did not leave a comment.Steven H.
The personnel here was friendly and informative. The store itself did not seem inviting, but I felt like the personnel had my interests in mind when he told me about the insurance.paula P.
Customer did not leave a comment.Courtney M.
There was only one employee working at the register so he had to stop and help other customers which increased my wait time. The employee was friendly and got done as quickly as possible. There needs to be another employee or a better check-out system in place. The cabin smelled like pipe tobacco and the cup holder was dirty and sticky.Jennifer D.
The truck cab was dirty and had a terrible odor.Kimberly H.
Trailer came off driving 50 mph because the tech when tightening the ball down didn't notice that the threads of trailer ball bolt were damaged. Felt tight but was not even partially. First bump and it detached. Full of wedding decorations and supplies. Chains help and iwasable to break slowly keep trailer behind my truck. Safty brake chain connected improperly by agent was of no use and did not function. Lucky no damage to truck or trailer. Uhual equipment very beat up and unclean. Never again.warren D.
OUTSTANDING Experience!! A+++++ Went above and beyond to help us with the gas issue. Every location could learn customer service skills from this gentleman.Gregory Y.
Make sure the person working at the pickup location knows how to hook up the car dolly.Tyler P.
Customer did not leave a comment.Taylor W.
Everything at this location was great. Very friendly and fast service. ThanksRobert S.
Customer did not leave a comment.dawn H.
Customer did not leave a comment.Catrina T.
One Stop did great, however, my U-Haul experience was not good! The original location I was sent to did not have the truck they promised me in my reservation. It was very stressful as I needed the truck in a very specific timeline. Luckily one stop was able to help out. Don't make reservations for trucks that do not exist!BRET G.
I was switched to this location by Uhaul. Will not go back. It was at a convenience store with only one clerk to work the rentals and the store.Robert L.
Customer did not leave a comment.Lee K.
Customer did not leave a comment.Mia T.
Customer did not leave a comment.Bonnie D.
Customer did not leave a comment.rick H.
For starters, The truck that was provided to me was supposed to have 1/4 tank of gas. When I left the station it was less than 1/8th of a tank and only had 12 miles to empty. Either the gas was siphoned out because there was no lock on the gas cap or the previous renter did not fill it up. There was gang graffiti on the side of the truck, and the inside was really dirty and littered with trash i.e.....soda bottles, chip bags, cigarettes etc. It appeared to never have been cleaned. The place where I picked it up was a gas station in a not so nice area. When the truck was returned, there were extra charges on the ticket for insurance which we opted out of and they tried to charge me for returning the truck on empty, even though it was given to me with an empty tank. I would not recommend this place to my worst enemy!! Never again will I use this location.Mathew C.
The computer system had been updated quite recently and the person handling the equipment had to call in a service request. Entire process took over 30 minutes.Jason L.
I had a very pleasant experience.YAZMINE A.
Customer did not leave a comment.Kenneth G.
Customer did not leave a comment.Todd T.
Used the online check in. When I arrived I could not complete the process. Had to go inside. Box of truck was not clean. Felt like I was in a shady store. Was not sure why the truck was not full of gas when I picked it up.Lynn R.
The store was not as nice as the others I've used. I didn't see a U-Haul sign anywhere. My pick up location was far better.Michelle S.
Customer did not leave a comment.kerry M.
Customer did not leave a comment.Angela S.
Customer did not leave a comment.Allyssa B.
Make sure the truck doesn't leak so all your belongings aren't soaking wet when you get to your destination!!laigh M.
truck was great - liked the fuel saver mode indicator. the store operator was prompt professional and help to make sure we had a truck to rent on short notice. Great customer service. WOULD RECCOMEND AND USE AGAIN!!!scott L.
Customer did not leave a comment.Leah W.
first.....I set up an appointment with a location near me. They said the truck would be there. i got transfered and they said i had to pick it up at another location that was further away. while I was on the phone with them setting it up I said I needed the appliance dolly. they said it would be another 10 dollars. ok, I said, because i will need one. they said "no problem". I went to the further location to get the truck. It was a gas station. I asked if the appliance dolly was in the truck and the guy said they dont have one and it was never put on the order. I called uhaul again to ask what was going to be done about THERE MISTAKE, NOT MINE. The lady I talked to was very rude and didnt seem to care one way or the other if i got the dolly or if i was satisfied with any part of the service. So, I had to drive THE UHAUL TRUCK TO THE OTHER LOCATION, PUTTING ADDITIONAL MILES ON IT AND USING MORE FUEL TO PICK UP AN APPLIANCE DOLLY, THAT SHOULD HAVE BEEN IN THE TRUCK. It was the worst experience with uhaul I have ever had. I always use uhaul, but I think I might check someother places like Budget or something before I go back to uhaul.Roscoe T.
Nothing it was perfect.Ben K.
Customer did not leave a comment.ELLEN B.
Customer did not leave a comment.alvin O.
Customer did not leave a comment.Erin O.
Very friendly and very helpful - will use again!Bobby T.
The truck said it needed a oil change is the only reason I said no on the well maintained. Other then that it was good.Mark F.
They need to put a uhaul sign out that.....They were very helpful.carley K.
Customer did not leave a comment.seth H.
First I reserved my tow dolly the day before I need it and filled out the express forms. I get called first thing in the morning telling me instead of picking the equipment up just a mile from my home I'd have to travel 10 miles to get what I needed. Them after calling customer service they found me one about 5 miles from my home. This place(807 N. West St. Wichita KS ) is some kind of a gas station or something and I went passed it twice before spotting it. I've lived here for over 20 years and know my way around town very well and could not find this place. Once I loaded up the dolly and was going to back the car into the driveway the pads that the car rests on would move the opposite way it was needing to go, again I've used trailers many,many times but this one was not working correctly so I got lucky enough to push the car up a driveway with three other guys. This was a complete nightmare !!! :(Warren B.
There was no sign indicating this was a place to drop off for Uhaul. Had to go in and ask. But the gentleman was helpful and efficient.DOUG E.
Customer did not leave a comment.Ivan P.
Customer did not leave a comment.BRENT J.
Do not have truck avialableMANUEL U.
The worker was very helpful but the printer was out of ink so I couldn't have a copy of the paperwork. It was also in a bad part of town but was comvenient as it was open late on a Sunday night.SHANE R.