The truck was clean and in good condition. There were no issues during pick up and drop off. And it’s very cost effective. I highly recommend DIY moving.
Muhammed J
Customer Reviews for 1280 Allerton Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The air conditioning was not working at all was very upset with that especially on this hot day
TANIA GGreat staff Clean the trucks though
MARYANN HI want to thank the manager of the location after waiting for 42 minutes for the truck key .He call and took care of the matter quickly and off I went. Thank you sooo much
Magaly CKeep up the good work , and thank for your help,
LEROY EOutstanding
BAMIDELE ONothing
JOSE GTerrible service this guy will disrespect you and also take your money don’t ever give this guy service again
DANTE CNot charge by miles charge only by hours or days
ANDRE RMake sure trucks are clean. The interior of truck and the storage area was not clean and there was an odor of weed smoke in the truck.
IVAN RGood service and updated Van.
CATERINA MMy recent experience at your facility was completely unacceptable. I was overcharged for my rental and despite multiple requests, have yet to receive a final, itemized receipt. The location closed early, preventing me from returning the truck as scheduled, and the hand trucks I ordered were not available. I was assigned a larger truck than I had reserved, leading to unnecessary fuel expenses, and the truck's side mirror was cracked, posing a safety hazard. To add insult to injury, an additional $120 was charged to my account without any explanation. This combination of overcharges, lack of transparency, equipment issues, and disregard for customer service demonstrates a severe lack of professionalism and respect. I demand a full refund of all overcharges, including the unexplained $120 fee, a formal written apology, and immediate corrective action to prevent similar experiences for future customers.
DALE DThe service was very good. The young lady there helped me in my enrollment and she helped navigate me through the steps if I got stuck in the application process. It was very streamlined and I would definitely go again. Thanks for everything.
NEYSA NMuy bueno
RANDY JNo customer service or customer appreciation No greeting
EDIBERTO SThey are thieves. Overcharged my cc three times. Refunded me the 1st overcharge then charged my cc two (2) additional charges. They are thieves. I would pull my busin
Erica MThe Van I Rented Was Very Filty, Had Open Containers From Previous Renters, Food Crums All In The Van, Radio was Not Working, They Gave It to Me With Low Air Pressure On The Driver Side Back Tire Had 20Psi, The Did Provide The Air But It Was Inconvenient, But It Did Get The Job Done
Gilbert MRepresentatives that work at this location needs training
Michelle CI was charged $50 for gas and i see the reciept is marking empty on the gas. However, i not obly paid for gas and put it way above the limit and I also have the reciept for it. Can you please fix this issue and refund the gas fees?
KARYANN JCustomer service was great
Carmen MThey didn't have the van we wanted and had to a truck which needed an oil change - that made us feel if the truck was going get stuck somewhere - they didn't have any of the items we asked for (ie. dolly, furniture clothe) - The price was more than what the original total was when ordered on line.
Angel CGas was on point and they said it was not half they lie
Jose EThank you 🙏 that’s all I have to say
VICTORINO E