Customer Reviews for 145 Rental Storage & Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 145 Rental Storage & Sales

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Eldon P.
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The man did NOT hook up the lights at all. Just said to go over some bumps & they'd come on, We ended up calling roadside assistant. Also, he could not account for the difference of charges on my credit card. We will not deal with him again !!!

Karl L.
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I can send pictures, but this place needs a corporate inspection, it's a absolute joke of a establishment. Office is in a literal shack, in the woods, exposed electrical wiring in office.. trust me I have photos and will be posting them if I don't receive a call. 2178982949. Nobody should be renting from here.

Melissa M.
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The U-Haul agent at the pick up point was very friendly, easy to work with, & extremely helpful!! He went over & beyond to help our move be as easy & convenient as possible, allowing us to drop off the truck & equipment at the most convenient location for us. My overall experience at the pick up point was extremely positive!! I so appreciated working with this gentleman! Five star plus!!

kathy W.
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Great location

Jeddiah P.
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Carl was amazing and made sure everything was ready to go and that the whole experience went flawlessly.

Paul M.
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It would be great if you could put 2 pickups on this lot i think they would be rented out a lot not very one has a pickup we need one from time to time it would be great for bussnes. thank you.

Scott P.
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Carl was great to work with for our haul.

David J.
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Customer did not leave a comment.

LARRY C.
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Customer did not leave a comment.

Kimberly W.
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Customer did not leave a comment.

VICTORIA V.
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Dionicio Cesar M.
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Stephanie N.
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peggy O.
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Only if they lived close by it and did not have to drive 66 miles out of their way like I did to pickup and drop off...and not cost 30.00 dollars to drop it close to home

CAREY G.
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Customer did not leave a comment.

Travis B.
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Customer did not leave a comment.

david P.
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All went fine

Brent G.
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Customer did not leave a comment.

james B.
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,

Ronda B.
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everything was fine..

Travis B.
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Carl was great to deal with and very informative with the trailer I rented. I will definitely be coming back for all my trailer/truck rentals. Thanks Again!!!

Bradley T.
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Office area needs cleaned out. Clean up around building. Make it look like a professional area. The people who work there were nice people.

Bonnie D.
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Reservation was made through the 800# because your web site was not working, the man at the site had problems with the web site, was there for an hour trying to get our truck, then was told to have it back by 10am the next day, did not have the truck a full 24 hrs but had to pay for the full amount of time.

james S.
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Customer did not leave a comment.

Donald B.
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It's good to know there when a trailer is needed. Much cheaper than owning one.

david P.
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Customer did not leave a comment.

Kevin C.
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Fast and easy rental. Satisfied :)

brad S.
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Customer did not leave a comment.

kathy W.
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Great location!

Nicholas D.
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When I reserved my truck, I chose to have a dolly added to my rental because I was going to be moving heavy appliances. Upon arrival, the U-Haul associate informed me that there wasn't a dolly for me to use, but I could use the furniture dollies if I wanted. At the site where I was to load the appliances, I found that the truck did not have a ramp. Maybe it was stated in the fine print, but it came as a surprise to me and it was an inconvenience.

Donald B.
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Customer did not leave a comment.

Scott D.
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Nothing. Carl is a pleasure

phillip A.
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Treat your current customer good, instead of harassing them on the phone about a future customer. Supply what you promise. Not happy! !!! Location is French Lick, Indiana.

damon J.
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Thanks . Very very good service. Don't see any improvements need at this time.

kirk B.
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The drop off location was creepy

kathy W.
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Great location!

Eddie L.
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Could allow Van to be available. Rented truck and only needed a Van.

kathy W.
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Great. Location!

Paula A.
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Customer did not leave a comment.

Lowell M.
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David B.
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kathy W.
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Great location!

Brian Z.
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Very nice older gentleman

Eric M.
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Customer did not leave a comment.

Brandon J.
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Customer did not leave a comment.

Matthew Shane B.
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Customer did not leave a comment.

James .D G.
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Very pleased with the equipment and service. Will definetly use again and recommend.

Melissa E.
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I reserved a truck a wk in advance. My location was not going to be open so I sat up the 24/7 phone pick up. When I got to my pick up location & began my phone pick up it didn't work. I called 4 different times to speak with a representative. Each time I wanted 15 minutes plus to speak to someone. Each time I was told they fixed it & never did. Finally I was told there was a glitch in their system. This was 2 hrs later. The only choice I was given was a location 45 mins away! Since I only had my moving crew that day I had no choice. I drove the 45 minutes one way & started on my way. It began pouring rain. I turned the wipers on & there was no drivers side wiper!!!! We also had to do the move in the pouring rain because of the delay!!! Worst moving experience I have ever had!!!!!!

April B.
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Customer did not leave a comment.

Martin A.
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it was dark and the location was hard to find

kathy W.
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Great

DUANE F.
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Customer did not leave a comment.

GERALD S.
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Customer did not leave a comment.

ROSEMARY S.
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The place looked like a scary junk yard with a rutted,muddy, potholed drive, abandoned vehicles, weeds and junk everywhere and emaciated stray dogs. I was waiting for the sound of banjos or meth labs exploding and would not have stopped to drop off the truck there if I hadn't had my husband with me. Absolutely horrible place.

Erik J.
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Customer did not leave a comment.

sandy G.
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everything from beginning to end worked great using these facilities for my U- Haul needs.

tracy E.
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Actually the whole experience was sub par except for the gentleman agent located at the pick up location. Originally I called the 800 number to lease a 10' truck for that afternoon. I was told the location closest( Jasper IN) to me only had a 20' truck available. The agent told me I could not get that truck for the price of the of the 10' after putting me on hold and checking. I was told the closest 10' was French Lick IN. Approximately 30 minutes out of my way but I would get mileage added to cover my trouble and that we could drop off at the Washington In location. Great! That's roughly a 15 minute drive from Petersburg IN where we needed to take our loaded truck. BUT when we get to French Lick I was told that the Washington IN location is now out of business. Now the closest location to drop off would be Loogootee IN. We dropped off the truck at approximately 8:15 pm and we headed home. In the car I called the 800 number again to report that the truck had been returned. I was then told that I had to be at the drop off location in order to check in. The drop off location was closed until Monday morning. So we turned around and went back to the drop off location. This time I used the express check in provided in my email. There was no acknowledgement that I had checked in so I decided to use the online chat of which your agent Dawn was the most helpful out of everyone I dealt with that day. I'm still unsure why I had to turn around to return to the drop off location since it was closed. Oh and after all of this I was still charged for extra mileage and our load was delivered to a location right on the highway along the route. Plus when I called the drop off location Monday morning to verify that it had been received I explained what I went thru and he tells me that uhaul policy is to give the next sized available truck for the price of the one wanted. Wow! If that's true I was put thru a bunch of hoops that weren't necessary in the first place and your agents need clarification on your policies. It will be a LONG time if ever before I deal with uhaul.

NATHANIAL W.
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Everyone was responsive to my needs and flexible.

Rebecca E.
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Customer did not leave a comment.

Maude elizabeth W.
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I would have liked someone to be there and it have a few more lights for after hours drop off but the guy on the phone who's number I got off the door was a great help and it is a very small area and he was willing to come out at anytime so I liked it

kathy W.
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Great location that goes to great lengths to fulfill the customers needs!

arla F.
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Explanation of charges for Rental was poor - truck was rented with non-working left turn signal and brake light which caused a concern for travel. Paperwork could not be obtained on site due to equipment failure and had to be dropped off later. Was told that a 2 day minimum was MAndatory for a 1-way 100 mile trip. Very disappointed

kerry W.
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Great!

onice F.
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Easy unattended return. Thank you

Richard O.
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U Haul took a $60 deposit. They then are going to mail me a check refund. This seems to be a total scam for Uhaul to make free use of my money for a while. Refund should be to form of payment... the credit card used. Our company will be looking to purchase a trailer rather than renting.

patrick U.
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Customer did not leave a comment.

Lawrence H.
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Carl Allen was so knowledgeable and friendly! Check-out was smooth and efficient. The truck was all cued up for me to get in and drive right out without any extra maneuvering which was very helpful -- thank you Carl! Recommend Highly!

michael N.
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HI, I HAD A COUPLE PROBLEMS WITH MR ALLEN DURING RENTAL,NO ONE HOME TO HELP YOU WITH RENTAL QUESTIONS OR ADDITIONAL EQUIPMENT NEEDED! ALSO HIS PHONE#HE GAVE ME THE BOX WAS FULL&WOULD NOT TAKE ANY MESSAGES ANYMORE,THANK GOODNESS WE HAD HIS OTHER CELL PHONE# TO REACH HIM FROM PREVIOUS BUSSINESS WITH THEM OR WE WOULD HAVE HAD A REAL MESS IN THE RAIN GOING ON&ALL WE HAD A VERY SHORT TIME FRAME TO GET THIS HAULING JOB DONE! THIS LOCATION COULD USE SOME VERY NEEDED IMPROVEMENTS, THANKS FOR LISTING&HOPE FULLY MAKING THIS LOCATION BETTER IN THE FUTURE WE HOPE! WE LIVE RIGHT ACROSS THE HIGHWAY IN SAME TOWN&NEED MOVING HELP FREQUENTLY! THANKS AGAIN FOR YOUR HELP WITH THESE MATTERS,MIKE NEWLIN

REBECCA H.
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Customer did not leave a comment.

James S.
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According to sign on building the facility should have ben open but no one was available. There was an old faded piece of paper with phone numbers to call. The facility was and old small dilapidated building and the storage yard located about 100 yards away in a field. I called the number on the contract and a man answered and said to just unhook and drop the trailer in the field near the other units. If I had not been looking closely I would not have found this place as there is no signage. I drove past it twice.

Tammy S.
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Customer did not leave a comment.

Tina S.
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Customer did not leave a comment.

Kathy W.
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Great location! Thanks!

Lawrence H.
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Carl, Kerry and Kathy could not have been more helpful -- always a pleasure doing business with them!!

TAYLOR C.
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Carl is very sweet and accommodating! Location is very easily seen off highway 145. My only remote complaint would be that you have to call a phone number listed on the door and wait before someone arrives. Other than that, amazing service and people! I would recommend this location to anyone!

Amy H.
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The driver's door was very hard to close. No one was there when I arrived for my scheduled pick up. I had to call a number posted on the door and wait for the gentleman to get there - which was after my scheduled time. I did early check in but it wasn't any quicker. He didn't have anything ready for me. I reserved a dolly and didn't get it. I was 26 miles away when I noticed I didn't have it in the back of the truck. I dropped the truck and keys off before my scheduled return time but received a call the next day saying I had not returned it. I dropped the keys in the drop box as instructed. I feel it is not a well organized/ran operation.

mike U.
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Very good had a great personality

Robert B.
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Customer did not leave a comment.

trudy H.
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gabriel H.
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Mark S.
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kathy W.
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kathy W.
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Great location!

Jim H.
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Customer did not leave a comment.

kathy W.
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Great

Lucius O.
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Customer did not leave a comment.

joe M.
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I never have any problems renting from Carl , he's good people !

Tim A.
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Customer did not leave a comment.

JOHN W.
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We were returning the truck to this location at night and it is very difficult to locate. It was after hours late at night. The property sits down a hill outside of town and is a field, perhaps if we had been here before and it was daytime is would had been better, but at night we felt like it was an unsafe place to be!!!

bill S.
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Customer did not leave a comment.

rob K.
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Customer did not leave a comment.

kate C.
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The person was very friendly & knowledgeable. Very helpful when explaining option of insurance which I purchased.

DREW D.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

mark K.
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Customer did not leave a comment.

LORI Y.
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Customer did not leave a comment.

JACKIE T.
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Customer did not leave a comment.

John K.
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You need to change your web site to show correct hours. We were told we could have the rental at 8am according to your site, however 1 day prior to pick-up was emailed and it stated we could not get the truck until noon, which was totally unacceptable. The location did not open until 10, however agreed to come in at 9 for us. Please update your site.

DEVON L.
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Customer did not leave a comment.

Jesse W.
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Customer did not leave a comment.

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