I originally scheduled online to rent the vehicle from another location nearby. The next day I recieved a phone call from a Uhaul associate informing me that the vehicle would not be at their location but it would be at the 1488 Autoplex location. I asked them if there would be a person at the location to check me in and that I preferred not to do an online checkin. They informed me that someone would be there to check me in. Also we were given the option to rent a dolley and pads, we selected that option. The day of pick up, we showed up and there was no one there to check us in. The building was locked, dark, and empty. To say the least I was upset. I checked in online but the servers timed out on me multiple times and it took over 30 minutes to do the checkin (significantly longer than a person checking us in, despite Uhaul's claim that online checkin is faster). This caused us to be late, despite coming early, and left family and friends waiting for us to help us move (they were not happy that we left them waiting). During the checkin I noticed the pads and dolley that we had ordered, far in advance, were not present. While trying to check in my wife called a Uhaul helpline and the associate told us we would not be charged for the dolley and pads. Because there was no dolley (like we had ordered) it took us a significantly longer time to complete the move and it was much more strenuous. Also a few pieces of furniture were scratched up because we didn't have any pads. To add to all of this when I returned to drop off the truck, there was still no one there, and Uhaul tried to charge me for the dolley and pads even though the Uhaul associate said that wouldn't happen. I am absolutely done using Uhaul. You will never get another penny from me. I understand that there is mass craze of people moving right now and that Uhaul can presently get away with terrible service and charge whatever they like and take advantage of people with no consequences. That's not going to last forever though and your reputation will follow you into the future and then you will reap what you have sown.Tyler G.
Customer Reviews for 1488 Autoplex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gwendolyn K.
Customer did not leave a comment.Alisher K.
Customer did not leave a comment.Travis J.
Site said I could pick up at 8 even though location didn't open till 10. No keys could be found and when I tried to get it site said come back at 10. Was dropped off at 10 and office closed. No keys. Waited a bit then called 800 number. On hold 45 mins before shop owner came. Paid for labor from 8:30 to 10:30 but didn't get truck till nearly 11.MaryAnne H.
Customer did not leave a comment.Thomas H.
Place never open. Not even during posted hours. Owner does not return any calls. Offered little help or direction. Just wanted the rental money and to let the renters and the corp office do everything. Will never rent here again.Clifton H.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.JOB N.
Customer did not leave a comment.seth M.
Customer did not leave a comment.Eric G.
Keep up the good work! Easy fast simple!Nicholas G.
Customer did not leave a comment.Derek H.
Customer did not leave a comment.Danny B.
I would recommend this location due to easy access, friendliness and having a Labrador as a greeter. It made my day.Lindi M.
Customer did not leave a comment.Paul S.
I incurred insurance charges of $14 that was not requested nor discussed at the time of rental.Bruce D.
Customer did not leave a comment.John H.
I did not get a receipt and did not know I was overcharged until I received my credit card statement.William G.
Easy to find the location and it was a quick pick up!Marissa V.
Went I arrived I was not clear on the intructions on how to get the key to open the truck and there were no one in the office to assist me. I called customer service and the waiting to get a customer service representative was very long more than 30 mins plus and went I finally get to a representative I was transfer then I wait again then finally I spoke with the right department but the agent that was helping me was not very patience and he was in a hurry to hang up and he did before I was able to open the truck door. Then I was very upset by the situation I need it the truck I was in a urgent situation I need it to move furniture out from a house to other house and I only have that day to finish, I was very upset about the fact that I was not getting the assistant I had already paid and I was not able to get the key I spend 4 hrs at the location trying to get someone to help me then on my four call someone answer in Spanish by then I could not speak because I was crying of frustration this person hear that I was upset and he went beyond to help me and I finally open the truck I was making several mistakes and he was able to walk me truth the process then I try to start the truck and the truck did not start I turn the key over and over and the truck did not start then the agent help me to transfer me to the road assistance because trying to get another truck will not be ready for the same day because was pass 7:00 pm them the road assistance line was busy for a while and the agent could not hold in the line any linger he apologize but before he left the call he check I will be help soon then after a while I got a agent fro road assistance and they took my location and they said they will be sending a road assistance to check the truck then I called my son to come to help me start the rental truck and he did come with the cables and he started the truck went we left the location a few minutes latter I got a called from the road assistance person saying he was a the location I explain to him that I was concerned went I stop the truck at my house then I will be having the same issue so I ask him to meet me at my home to check the truck he respond he need it to asked the company if that was ok then he did arrive to my home and he change the battery on like five mins the truck was ready and running properly but the time we finish loading the truck it was midnight and by the time we arrive to baytown was 1:30 am by the time we finish on loading the truck was 2:30 pm then I return the truck about 2:50 am the I arrive to my home pass4:00 am yes it was a horribly experience renting the truck and the price was extremely hight considering all the estrÃ©s U-Haul Cause to me and this affect my health. Ironical i ending paying U-Haul miles plus gas plus the base cost all of this in exchange for a horrible esperance. Yes U-Haul you have lot to improve.Margarita G.
Customer did not leave a comment.Kristine S.
Truck was fine despite 161,700 miles, but the tread depth on the front tires is below the minimum safe amount. I mentioned this to John, the Mgr, when I delivered the truck and he said yes, it's due for maintenance, and U-Haul always does good maintenance. Please replace the front tires. The current tires could be a real safety hazard, especially in the rain. Also, the check-out and check-in takes a lot of time for verification, I think you should warn new customers to allow at least 20 minutes for each. LeeLee T.
Customer did not leave a comment.Daniel D.
Very Professional. Keep up with good work.Surtya S.
Truck I reserved had bald front tires. One was low on air. I demanded a different truck. Dirty. Had to wait while agent looked in every other truck for a dolly I had reserved. Was wrong type but the only one. Next day I returned truck during working hours. No one at the office. No one answered phone. I left message. Never got a call back. There were 2 other customers also needing attention. Completely unprofessional operation.Patrick T.
We had to move up our pick up time and they accommodated us!Stephanie N.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Mark D.
Truck was in the best operating condition of any one I have ever rented (and I am old 63 so have rented a few)Robert B.
Customer did not leave a comment.Ignatius L.
Didnt have equipmentShane D.
online rent, pick up, and return CAN NOT be beat!!!! Thank you!CLAUDIA B.
The mobile pickup process is extremely long. Let the person get approved prior to their pick up time on the lot. It took 45 minutes to pick up our vehicle which is incredibly too long when you're on a timeline. The chat with the virtual agent took 20 minutes for them to message me for the first time.Melanie A.
Not sure why I had to provide reference contacts to rent a trailer. Seems unnecessary.Wes T.
Very convenient location and the online dropoff made it great to drop off after hours.John R.
There was no one there at my original pickup time. The manager showed up about 20 minutes late. He was very helpful, though, and got me hooked up and on my way without any additional issues. There was a significant amount of damage to the trailer including a broken hinge on one of the doors and the screw lock on the ball receiver was bent.John H.
Customer did not leave a comment.Philip W.
Check the tires and make sure they have tread on them. These were bald and not road worthy.Charles C.
Love the ability to drop off after hours. Didn't use it, but nice that you offer it!Karen F.
Man was awsome to deal.with. Thanks Samsam S.
Clearer instructions, needs to be faster, approval takes too long, too complicatedTaimur S.
Customer did not leave a comment.Diane E.
The building and office were nasty. The chairs and carpet need to be cleaned. The chairs were greatly stained and I did not want to sit in them. The representative was not very friendly. The location was great though and the truck was clean.TIA S.
Facility accepted a ride share booking without having a drop box to leave the lock. Had to waste 30 minutes figuring out what to do with the lock because U-Haul will charge $30 if you do not return the lock. Quite confused how this location doesn't have a drop box for keys.Michael W.
Customer did not leave a comment.mohsen A.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Joe A.
Customer did not leave a comment.A Scott L.
Customer did not leave a comment.Virginia M.
Everything was perfect. Guys got me all set up in no time. Quick and easy.Kevin H.
Customer did not leave a comment.Milt E.
Excellent. Easy. Quick. Helpful.ROBERT R.
Owner was very helpfulRichard W.
Customer did not leave a comment.Joseph M.
Nothing. Was quick and easy. Employee was politeRoddy M.
The major problem is that this location does not have a drop box to drop the key or lock after hours. They have to change the instructions accordingly for equipment return on the mobile app for dropping the key, etc.PRAKASH S.
The back of the truck had plastic wrap tied to the boards and an empty coke can. I am not one to complain. The gentleman that checked me out was very nice, however he wasn't the U-Haul guy. The next day I meet the U-Haul guy who was rude and disrespectful and lied to me about tightening the tow dolly to the truck. Instead of it being tight it was very loose and when we went to put the car on it - the dolly almost flipped over onto my friends. Not good. lKerry L.
Have autoplex check in the vehicle when it's dropped off.Robert C.
Keep up the good workSandra H.
Attendant not present. There were people that were waiting over 1.5 hours for someone to show up. Luckily I had a trailer reserved and I just took it then called and got the contract. I don't know if anyone ever did show up. This is a used car dealership. I even called to notify that I was running late and someone from an offsite location called to confirm. Go somewhere else this place sucks.hector O.
Customer did not leave a comment.Michael Y.
Customer did not leave a comment.katya Q.
Location failed to complete the check in of the trailer. I received a an email from U-Haul a few days later informing me that the trailer was never returned. I contacted the return location and they found the trailer, but logged the return 4 days later. I received an additional charge of $20 for a late return. When I asked the return location to fix this, they told me I have to work it out directly with U-Haul. (Basically told me to get lost)Krzysztof H.
Customer did not leave a comment.Dustin T.
Customer did not leave a comment.Ernest B.
Jon, was excellent i, his customer service was outstanding,, if all UHAUL were this good you would not have any competition, Well Doneâ€Vincent B.
I was called and told to go to another location they did not have the truck. I went to the second location and the truck was still out. They sent me to this location traffic was heavy we got there the sign said open with a note on the door saying be back in a few minutes it was 45 minutes later. He said he had to help the other guy first and I had been waiting longer.cheryl J.
Our contract said to drop off at 9:00am. Google said they didn't open until 10:00am. Voicemail at both phone numbers (on contract and a different number on Google) for the location just said leave a message (no hours offered or anything like that). We arrived at 10:00am. No one was there and we had to leave about 10:20 to go to another appointment. I went back at 10:45 with a neighbor and they were finally there. Won't be using this facility again.Ann M.
Customer did not leave a comment.Dan K.
Very poor customer service. They took 30 minutes to approve my rental through the app. That delayed the entire move, and I ended up paying extra to the helpers.Makarand N.
Wasn't a typical location. Run down and other customers left upset. Tried to change my reservation but he told me to call someone else. Tried customer service and they were not helpful. Last time I will use U-HaulBrian L.
Customer did not leave a comment.John B.
I prefer this location to most others in the first colony /hwy 6 areaGhazala D.
Scheduled for a 10 AM pickup. Owner didn't arrive until 10:26. The point of "scheduling" a pickup time is because i was on a time crunch.Andrew R.
The equipment I got was satisfactory due to how low the trailer sat after everything was loaded. The location is by far the worst one I have ever dealt with. They were late on the pick up day, and when it was returned no one was there as they should of been and I have been charged an extra day. I can't fight since no one is there and I deploy tomorrow. I have only used uhaul for the past 13 years of my military career without a problem. Due to this shops lack of customer service and sheer laziness of the job, I will be changing companies from here forth.Jason S.
Customer did not leave a comment.Dylyn L.
The people are nice. There was no stock of anything I saw for moving supplies.STEPHEN D.
Customer did not leave a comment.Terry J.
Customer service was very professional.Matthew B.
Customer did not leave a comment.Thomas H.
Actually have the paid for equipment in the vehicle! I had to go to another location to get my furniture dolly and appliance dolly. That cost me extra miles, extra gas, and worst of all it wasted my time!Mark T.
Everything went smoothHans M.
Thank you for making the rental process very fast and easy.muncie P.
The truck was in excellent condition and the service was second to none. Well done. Ill be back.peter J.
Uhaul rep was very helpfulLarry B.
Customer did not leave a comment.John H.
Did not have the midsize dolly I requested. When I asked about the price difference he said they were all $10. This is not true.Daniel V.
Jon was exceptional. He was responsive, knowledgeable and helpful to any and all questions that I had. Helped me hook up and check all the wiring. I would highly recommend Jon and his location for any future needs that I, or any of my friends may have.Joe M.
Customer did not leave a comment.Pedro M.
The 1488 Autoplex was a 24 hour drop-off location. I dropped the 6x12 trailer here and completed the turn-in process using my account log-in info and uploaded pictures as required. The process was easy for me, but I am strong enough to lift the trailer off the tongue and place it on a cinder-block left nearby for just this purpose. For me, this was great and convenient and I will use this type of service again.Greg C.
The app was extremely slow and timed out several times. Overall, not a great experience. It is faster to do it in person.John B.
Employee didn't take time to assist. Informed him I had trash to clean in uhaul and he said, " leave it we don't have a trash can". On Monday I was charged for clean up on two trucks. I've rented over 50 uhaul trucks this year and never returned one unclean or without fuel. Employee even called and asked me where the auto transport was because he couldn't find it when I clearly returned all the equipment to the same location. He then started he'll check with the other guy. Very argumentative about it.Chris P.
I had a great experience renting a u-haul at this location. I enjoyed the personal interactions with the manager and of course, with his partner, Sky the Dog ??Kristen P.
Trailer didn't track good at all behind the truck. Had to go about 40 mph to keep it on the road. Had about 2500 pound load consisting of 100 blocks at 21# each and 8 50# bags of rock. Next time I get a trailer that tracks like this I will be asking for a full refund.Scot C.
Headlight didn't work on drivers side. Gettting equipment meant you had to wait for guy to show up. He was late openingSabrina P.
Customer did not leave a comment.Joe P.
There was no one there for hours during normal business hours and your website has many problems. The process of getting the truck took about 1 hour and returning took about 30 minutes because of all the problems with the website.Keith L.