Terrible service Unavailable personnel during business hours Long waiting Office closed Person on site ignorant about the rental process! And I had done everything over the phone with national U-Haul.. My fist time at this location in town Existing U-Haul center in town but national U-Haul sent me here!! Bad Experience.
Arturo F
Rubio Tire Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Centro, CA 92243
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Have the equipment that customers reserve at the pick up location guarantee. Not the case here
Francisco AClean out the inside of truck (sweep) wash the windshield.
Glenn DIf you order something it should be there. I ordered an Appliance Dolly. It was not there. Had to move without Dolly.
John WCustomer service very poor on my returning the vehicle. He took the keys and said “ok you can go”. I said for a return receipt, “he said I don’t take care of that, the main that takes care of that isn’t here “. I told him I wasn’t leaving until I got something in writing I returned the vehicle with the mileage. He wouldn’t give me anything. I called the 800 number and told the representative of my dilemma. She immediately called his office to find out what the problem was, that he couldn’t give me a receipt. At that point, she generated a receipt for me. She also expressed her concern if I would use U-Haul again in the future. I told her I would not be using that location ever again. The young man heard me say that his response was “I’m glad, Thank you” So, no I would not even recommend this location to anyone. It’s dirt and the young man didn’t even take a moment to clean the grease off his hands from working on a vehicle.
JAINIE R