Great location for my Uhaul trailer drop off. They speak more Spanish than English but still, great location. Thank you.
RAMIRO H
Customer Reviews for 16 Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to unhook & leave the trailer myself. No one was at the location
Erika RThe customer service that I received was awesome. The owner was very nice and helpful. I will return to this location for all my Uhaul needs. The owner also helped us with the fuse on my truck and he made sure that all the lights were working unbelievable service.
JEROME OTried to submit vehicle return, via mobile app since no one wanted to help. The mobile app was not accepting photos no matter how many I took so I just left the key in the drop box and left.
PEYTON EI thought it was a junkyard at first. The employee was helpful though.
AVERY HThe only issue when I return the item the person at the receiving end stated I would have to pay for an extra day when I rented the item I inform the person that it would be drop off on Sunday. I didn't have an issue time I rented in December.
SAMUEL VLocation is in middle of of junkyard/dealer who sales vehicle on salvage titles. No Uhaul inspection or anything.
SHAWNDALYN NQuick and easy to get in and out. Really made simple by the employees
Eric CVery helpful
ISABEL OI went to two different locations to drop trailer off, first location said they could not take it cause he had no room. Drive 7 miles to another location and it was closed, called the guy and he just told me to drop it off in the front. No customer service. I am a branch manager and would never allow this in my store.
EDGAR AI reserved my truck and they did not respect my reservation, they made me go out of town to get my truck, wasting time and money. When I returned it, they did not help me, really very bad service.
ESTHER MStore was closed so I did my step in the U-Haul app and dropped it off …
Morris NLady is over charging for services. First she stated that I did not return truck with fuel. I returned it with much more fuel then what I took it with. Not good service. I will not be be renting from this place ever again.
SANDY GKeep doing the same
Lucio dA bit run down looking, but the staff were very friendly and provided prompt service. Overall, the experience was good but the location wasn’t great.
Michael WVery good customer service, I will 110% recommend this location to anyone!
JANIO CThey tell you one price then when you go and return it in they tell you you need to pay more then what it was at the plan at the fist time you rented.t this location i dont recommend it for any one that wants to do any kind of business.NO GOOD 4 BUSINESS.
alredo pVery understanding and knowledgeable.
Abigail SMake sure the business open when the hours says it should be open.
Luis RCheck out the location because it look super suspicious. It was suppose to be an auto shop and they had a bunch of different random thing.
Ashley FBe open during posted hours.
Aaron LGreat customer service, exceeded my expectations. Very flexible and great to work with
Ricardo CGreat experience and so easy to get & return the truck.
Melissa DLocation was easy to find. Plenty of space for parking. No issues when picking up or dropping off.
Edgar APersonalized customer care. The staff was very attentive and exceeded my expectations.
Kevin M