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Norm M
Customer Reviews for 17 Acre Travel Centre & Restaurant
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one to provide assistance to hook up the trailer and stated that it was safe for traveling. A truck driver from the restaurant assisted with helping to hook it up. A women behind the gas bar came out and took a pic. Spoke with a Steve and he said just hook it up. No indication that the trailer had been inspected before travelling.
Heather DSecond time you moved the pick up location. This time it was 40 min away. Pic up the trailer was covered in snow, staff was useless… when I got to my house the tire pressures were way off… went to drop it off and was told to take it to another location! Sure it’s only my gas and time… this is the second time you moved my pick up location. I reserved another trailer drove tot the site and was told it was not there… called for the 50 credit and got nothing…. U haul wins a great company… won’t be back…. I know Luke you care….
Mark HLike I told you in the first comment. There was a secondary charge when I dropped it off. It was well off what the rep quoted
John HUhaul changed my pick up location. Had to drive an extra hour to pick up and return to my starting point vs the original 20 minutes. Filled in the application online but still ha to answer identical questions on site.
Douglas HThe location didn’t record the day and time I returned the equipment, then proceeded to charge me for extra time with the equipment. It was a fight to get them to refund me.? Had to tell them to check their cameras to see when it was returned. I don’t need this type of stress. When a customer requests a receipt that proves when the equipment is returned, they should give it, and not say “no, we don’t do that”.
Andre LThis location was fine but our total experience was very frustrating. We first booked a moving truck in Brockville only to have them tell us the day before they did not have a truck. They re-booked a truck further away from the direction we would ultimately be going. I showed up early at the second location on the day of the move. After we paid for the truck and got the keys we discovered there was a problem with the transmission and the truck would not stay in “park”. Not safe. So they cancelled our order and suggested we try calling Spencerville. That was even further east away from Kingston where we were moving the furniture. Fortunately Spencerville had a truck but we had to take a bigger one. This all delayed when we could begin the move and meant we were very late getting to our destination. A very frustrating experience!
BARBARA LThis location was fine, first location I went to didn't have the trailer I reserved and had to travel 30 min in a different direction to pick up a substitute. Trailer was also filled with ice that had to be removed. That happens in winter I suppose. But the location in Kemptville was unacceptable as they didn't have the equipment I needed.
Josh DThe trailer need maintenance, the light was not working well.
mahmoud sIt took the guy 45 minutes to complete the transaction. And I had already entered the info through the app when I booked. I will use another location in future.
Adelle TMore training would be nice as the fellow working didn’t no anything about the drop off end.
Jessikka MAt the initial contact at the Spencerville location, I was told that I didn't have to reserve that far in advance. When I went back to reserve on the day I was told to reserve... that is when all the crap started. The didn't have the vehicle now it was already recovered. I would have to take a bigger vehicle at a higher price. Also at the initial contact I was told one mileage price, then later the same mileage price, and then a mileage price that was $0.20 twenty cents more a kilometer. In the end, I had to drive an hour out of my way in the opposite direction just to pick up the vehicle. The whole experience from start to finish was extremely bad. I for certain will not be renting from that location again, and probably not from U-Haul. I am sure that there are less aggravating options out there. I don't care that they think they gave me some kind of break on the truck that I ended up with, it was a 2 hour round trip to pick it up... I will rent from someone else in the future.
Kevin BVery convenient location!
Uwe GNot much. I opted for 4* (not 5*) because the U-Haul franchise is obviously very much secondary to their business model (as a gas/petrol station) and the location was quite a bit out of my way (1/2 hr drive). But the staff were friendly and efficient, the pick-up and drop-off both went without a hitch, and the trailer performed very well.
Robert Wgreat staff at location
Christopher BNo complaints! Good location for rental inventory. Friendly staff.
Martin GThis location really helped us out of predicament, on very short notice! Will definitely recommend and promote these folks based upon our experience! Thank you very much!
tom hPoor customer service n has wait when pickup 30 min n was to return trailer waiting time 40 min n clerk working that day was not very friendly could not do is own work properly very dessapoint n when has pick up trailer was stuk in ice took us 15 before un stuck it.
Pierre Abetter plowing of the snow. the front safety chain needs to be located on the outside of the front, instead of inside, hard to see to unscrew the coupling. Need to oil those couplings on a regular bases. I had to lay down under the trailer with a wrench to unscrew coupling, in the snow freezing temperatures, I was not happy.
Stanley WTechnically challenging to get reservation due to IT problems. Telephone staff excellent.
RON PUhaul double charged me. I paid the initial amount at the beginning (187.00) then they took out another (238.00) without explaining why
Micheline WNothing, everything was great, thanks again to the lady working that day.
Steven OI would say that the experience was great the guys at the location where I picked it up were excellent to deal with and returning the equipment was quick and easy I would definitely say to anyone to use the online ordering system to make things go faster as what I did literally walked in showed my identification hitched on to my order they took a quick picture and I left. So a big thank you to the guys at 17 acres travel center and restaurant and the U-Haul company
Harris BFriendly and easy. No issues.
ron bOffer a discounted service on your next rental
Glen MI don't believe the locations were responsible for my horrible U Haul experience. After setting everything up online to pick up a 20 ft truck in Brockville I got a call a few days later explaining how they would only have a 26 ft truck available for the same price. I was alright with that and went to pick the truck up from the location I requested online. After getting there and being told there was no truck there for me the Brockville location owner then tried to figure out how to help me. While that was happening I got a call about 15 to 20 minutes after my pickup time telling me that they had to change the location because Brockville didn't have the truck. A lot of help that was. Not only did I get notified of the change the day of my move but also past my pick up time. I was then forced to drive to Spencerville back and forth to pick up and drop off the truck. No compensation, hardly an apology and for way more than I should have payed. My own personal gas included in the drives there and back. Truck had next to no gas in it as well as an empty water bottle. So not only did I have to pay much much more in gas and kms for this, I also was well over an hour late starting my move when I had to be out at a certain time and the people helping had to wait as well. I do expect some kind of compensation for the most horrible experience I have ever had with U Haul.
Braydon SThey didn't have a dolly for me..
Adrian MHave people on site to help hooking up trailers. Asa senior, I found it nearly impossible to lift trailer (6x12) hitch and place on ball.
David CMy husband and I could remove the trailer from the hitch but not sure all customers would be able to. I think the staff member should have done it.
Roberta PVery friendly service. Truck was ready on time and as scheduled. Very seamless process. Fantastic Uhaul provider. Have dealt with this location twice and would 100% recommend to anyone to choose this location. They are fantastic! Thank you for making our move perfect. I really appreciate it!
Lyndsay DWe pointed out the gas was lower than the intake form showed and included a picture on the electrical sign in. Why were we charged $41 extra ,$$
Kevin CBetter customer service. Even tho I had a scheduled pick up time still had to wait an hour bec the cashier told me he must service his costumers first.he didn’t even check how I attached it to my van he just took a picture and said bye.
Tyson BSlow system issues almost 30 mins to do contact
Brandon CWould not recommend due to not recommending UHaul at all.
Adam HWould not recommend due to not recommending UHaul at all. I dealt with over a dozen representatives mostly over the phone and not one of them did their job correctly or fully. Your company made this an awful experience.
Adam Htwice now my reservation could not be kept. I dont have confidence in their intentions to help.
Richard SNext time I make a reservation stick to the place and time that i reserved and don’t change it twice.
Ross MComputer did not work well, clerk served gas customers preferentially. Took almost 45 min to get rental, after being redirected to a pick location 1 hour away from booked location.
Laurie SCab was clean but previous user's drink bottles were not removed.
Charles CThis location went above and beyond to help us after an awful Experience elsewhere. We were very appreciative to the staff.
Victoria MIt took way over an hour and a half from the time I got there to the time I left. The attendant kept serving other customers in his store. And when I finally got my rental, there wad no dolly, no blankets available and there was still a trailer hooked to it. So I had to go back inside and let them know. Also it wad not where I was supposed to rent my truck from and this location. Was further away from my house.
Caroline LAllow for more photos of the units when we do a walk around. The unit I rented had so many dents and the whole passenger side was scratched from front to back at the top of the box. Adding cruise control to the units would be a nice feature also.
Sean DOverall it was a great experience. Wish our local Uhaul had someone in office to deal with rentals. Would of been less expensive due to mileage charges .
Paul HWe reserved our truck in January at a closer location and was sent to this location to get a truck that was bigger then what was needed. When we went by the original location there was a 10ft truck there so I went in and was told it was for someone from Ottawa who just rented it which made no sense since we had a reservation since January. So when we get to the further location there was an issue with the truck not being there and the mileage promised during the conversation the day before with whoever confirmed pick up. Using a bigger truck meant our gas cost went up and wasn't compensated anything for the cost of it.
Michael Leverything was good
JEFF HWhen I got their the truck was covered in snow and I had to clean it off and was stuck in the ice. Was not impressed wasted my time to have to do something that should have been done by staff , they never even came out to check
Paul RIt was a little rocky at first confirming by phone which was good that we did as we wouldn’t have had a truck reserved and it was more to do with the ordering online and seeing as we are on the border of USA it rented our truck state side and in Canada but we would have had to rent from Brockville to complete the order. Got it all straightened out with an excellent customer service.
Anna M