Stop lying to your customers.
JANICE M
17 Acre Travel Centre & Restaurant
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spencerville, ON K0E1X0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
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The only disappointing thing was that the trailer didn't have a roll up door. The two doors that open outward just changed how close i could park to the door to unload. I wasn't aware that was how the trailer would be equiped.
Adam MThe rental , we did online which was fine. However, Why don’t your trailers come with a lift or a stand so you can easily attach our vehicles to the trailer? Do you expect us to lift thousands of pounds by hand? When we went back in to ask if they have a lift like some U-Haul stores carry , they said no and wanted to charge us for man power to come help lift it onto our vehicle. Really!!! That’s Rotten customer service! :( They did finally help without us lining their pockets. When we returned back, they finally had man power to assist and came out with a 2x4 which looked to be what they were using for helping other customers! Hmm wonder if they asked for payment with them too? Shame on them! What would happen if one of your customers tried lifting it by themselves and severely injured their back or dropped it on their foot and broke it?? Are you covering the medical bills too? after all , we did get the insurance!! I think you should at least provide free assistance or better yet go the extra distance to provide the lifting apparatus to all U-Haul stores and what better way to stand out from your competitors then providing one with each rental so if we need to remove the trailer from our vehicles while out on rentals, it’s done safely which in turn would reduce the risk of damage to your rentals and our vehicles as well as injuries and especially in case of an emergency. Come on U-Haul, you can do better! You have been around long enough that you should know that SAFETY comes first! That’s how you should be lining your pockets! With repeat customers!
JAMES BThings may change in a year. But I had to hook up the trailer myself in the pouring rain. The chains had no rubber and seemed a little sketchy. Every other Uhaul rental I had, connected the initial setup.
CHIS HThey were very accommodating and worked through some technical issues I was having.
sherrie m