Customer Reviews for 1947 Lyford LLC
(U-Haul Neighborhood Dealer)

104 reviews

1947 N Lyford Rd Ste B   Rockford, IL 61107

(815) 315-4185

Location Hours

  • Mon-Thur: 9 am - 3 pm
  • Fri: 9 am - 12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(815) 315-4185

1947 N Lyford Rd Ste B
Rockford, IL 61107

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 3 pm
  • Fri: 9 am - 12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

It was easy to check out but when I mention to agent gas was less then the receipt. And I return the truck drop off site charge the 2 gallons of gas even I was fill more then i received also when i bring the truck to my home front tire passenger side air 30 ppi so I have to go fill the air up to 80 ppi

jae A. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L.  |  Overall Experience 
Rating:
5.0

I would highly recommend insurance for your unit due to being in a cornfield. Maybe upfront information provided by the company regarding ways to deter rodents would beneficial too! Otherwise the staff was super friendly and easy to work with. Reasonably priced too!

Aubree R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN J.  |  Overall Experience 
Rating:
5.0

Nice folks to deal with. They commented on expanding and having larger storage spaces. I will be back!!!!

Ed R.  |  Overall Experience 
Rating:
5.0

The access road to the storage units is full of pot holes and is unpaved so very difficult with a large truck to unload. No fencing around the perimeter, not enough lighting and no security. Staff was very friendly and made it easy to rent the unit.

Sheldon S.  |  Overall Experience 
Rating:
4.0

Had to go to another location to obtain a dolly so that wasted a couple of hours that could have been used for the move, but otherwise, very good experience.

Sheldon S. 
Rating:
3.0

1 the truck was disgusting 2 the app didn't work for the return 3 $38 for 1/4 tank charging over $4/gallon is insane

Emily C. 
Rating:
5.0

Customer did not leave a comment.

SHELDON S. 
Rating:
5.0

This location has the sweetest customer service representative. Very kind and helpful. I feel confident with my storage rental.

Sharon O. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

I Was Extremely Disappointed Snow Packed Door Ice Half Inch Ice On The Floor Inside I Never Moved In Nearly Slipped & Fell Inside. I’ll Be Contacting Corporate

Derrick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nellie C. 
Rating:
1.0

Customer did not leave a comment.

Musa O. 
Rating:
3.0

NO PADS and sent to wrong location for pickup of UBox. My stuff arrived safely due to great packing by MS MGMT.

nancy D. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
2.0

My furniture was filty🤬🤬 I was soo disgusted n upset😞😞

Lagina M.  |  Overall Experience 
Rating:
3.0

Hard to find at night but other than that the ppl were friendly.

Toya B.  |  Reservation 
Rating:
5.0

Friendly and fast...overall great service!

Katherine Z. 
Rating:
3.0

the pricing was very unclear and I was giving a different amount twice, so thats frustrating. Or else it was very easy

Derrick W. 
Rating:
4.0

I was disappointed that I ordered the truck in Janesville...but had to go elsewhere to pick it up.

Arlene R. 
Rating:
1.0

Don't allow customers to rent from here. The only person in the building didn't know how to rent a truck and had to call uhaul customer service. My wife waited in the car while I was getting the truck and it wasted almost an hour of our time and we felt that we shouldn't have to pay full price for the rental because there were no trucks available near where we originally requested, so we had to pay over $40 in extra mileage charges. Absolutely terrible experience.

Shaun M. 
Rating:
5.0

Customer did not leave a comment.

AMEER H. 
Rating:
5.0

Location was great, very good representative. Location could use more variety of vehicles.

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Shane H. 
Rating:
1.0

The owner was not there when the website said the store opened. Had to wait 15 minutes for attendant to arrive to get the truck.

Grace M. 
Rating:
4.0

Customer did not leave a comment.

paul D. 
Rating:
3.0

Only problem was having to walk through a muddy dirt path tp get to the truck.

JOHN B. 
Rating:
1.0

The truck had a leak so while driving several hours in the rain my wood furniture was soaking up water from the bottom of the truck. And the claim filing process for damages is a joke. Hire professionals, do not ever use Uhaul.

Allison B. 
Rating:
4.0

Customer did not leave a comment.

Andre M. 
Rating:
5.0

Customer did not leave a comment.

Gail C. 
Rating:
5.0

provide help for customer in getting the trailer hooked up and doing a light check.

JEFF I. 
Rating:
5.0

Customer did not leave a comment.

Kimberly N. 
Rating:
2.0

Customer did not leave a comment.

Richard G. 
Rating:
3.0

Don't over charge customers.I'm still waiting on my refund from the over charge I was charged twice 188.00 and 160.00 the refund I supposed to get back in my account.

Rhonda V. 
Rating:
3.0

After hours dropoff so no way to judge this location

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

I ordered my rental on lime. We wanted Elgin but none available, so I chose Genoa 34 miles away. But for some reason we had to go to Rockford 57es away. Kelly was amazing to contact U-Haul corporate to see about covering those extra miles we had to drive. We will definitely us Kelly for very local trips.

Jennifer L. 
Rating:
3.0

8/5/2016 Uhaul screwed me on a rental truck. Reservations were made over 2 weeks ago. We are scheduled to move from Rockford, IL. to Elgin IL.- on 8/6/2016. With plenty of things all ready to do that comes with moving, I get a call this morning telling me I would have to drive 75 miles to Madison, Wisconsin to pick up the truck I reserved. That is completely asinine and UNACCEPTABLE! Especially when the agreement between me and the local agent was to pick the vehicle up in Rockford, Illinois. If you are concerned about making things right, then cut me a check for the additional $82 I had to spend last minute to reserve a moving truck through Budget or deliver the truck on time. I will never ever use U-Haul Again after this fiasco.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Customer did not leave a comment.

OWEN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Clearer markings of where to physically park van when office is closed.

SOPHIE G. 
Rating:
5.0

Customer did not leave a comment.

LUCAS J. 
Rating:
3.0

Poor access and the access streets were rough.

DANIEL M. 
Rating:
3.0

I dropped the vehicle off after hours. The building was in a convenient location and seemed well maintained from the outside.

NICOLE C. 
No reviews have been submitted for this location.

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