Friendly and fast...overall great service!Katherine Z.
Trailer Rental & Towing in Rockford, IL at 1947 Lyford LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rockford, IL 61107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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the pricing was very unclear and I was giving a different amount twice, so thats frustrating. Or else it was very easyDerrick W.
I was disappointed that I ordered the truck in Janesville...but had to go elsewhere to pick it up.Arlene R.
Don't allow customers to rent from here. The only person in the building didn't know how to rent a truck and had to call uhaul customer service. My wife waited in the car while I was getting the truck and it wasted almost an hour of our time and we felt that we shouldn't have to pay full price for the rental because there were no trucks available near where we originally requested, so we had to pay over $40 in extra mileage charges. Absolutely terrible experience.Shaun M.
Location was great, very good representative. Location could use more variety of vehicles.Ken K.
The owner was not there when the website said the store opened. Had to wait 15 minutes for attendant to arrive to get the truck.Grace M.
Only problem was having to walk through a muddy dirt path tp get to the truck.JOHN B.
The truck had a leak so while driving several hours in the rain my wood furniture was soaking up water from the bottom of the truck. And the claim filing process for damages is a joke. Hire professionals, do not ever use Uhaul.Allison B.
provide help for customer in getting the trailer hooked up and doing a light check.JEFF I.
Don't over charge customers.I'm still waiting on my refund from the over charge I was charged twice 188.00 and 160.00 the refund I supposed to get back in my account.Rhonda V.
I ordered my rental on lime. We wanted Elgin but none available, so I chose Genoa 34 miles away. But for some reason we had to go to Rockford 57es away. Kelly was amazing to contact U-Haul corporate to see about covering those extra miles we had to drive. We will definitely us Kelly for very local trips.Jennifer L.
8/5/2016 Uhaul screwed me on a rental truck. Reservations were made over 2 weeks ago. We are scheduled to move from Rockford, IL. to Elgin IL.- on 8/6/2016. With plenty of things all ready to do that comes with moving, I get a call this morning telling me I would have to drive 75 miles to Madison, Wisconsin to pick up the truck I reserved. That is completely asinine and UNACCEPTABLE! Especially when the agreement between me and the local agent was to pick the vehicle up in Rockford, Illinois. If you are concerned about making things right, then cut me a check for the additional $82 I had to spend last minute to reserve a moving truck through Budget or deliver the truck on time. I will never ever use U-Haul Again after this fiasco.Derek P.
Clearer markings of where to physically park van when office is closed.SOPHIE G.
Poor access and the access streets were rough.DANIEL M.
I dropped the vehicle off after hours. The building was in a convenient location and seemed well maintained from the outside.NICOLE C.
There was 1 truck available & I called to confirm that it would be available at noon when the pickup was scheduled for. When I arrived the attendant was out to lunch despite the noon confirmation on the ONE truck- must've been an excitedingly busy morning to forget that someone was coming in for the 1 vehicle that was available at the time. When the attendant finally did arrive she was visibly iiritated that someone dare interrupt her precious lunch hour- as evidenced by my hello to a non responsive stare, which is never an endearing quality in a service position. I realize Ely is a small litlle backwards town, but it seems to me that complacency & entitlement may have set it in a long time ago. Please don't be like the rest of corporate America & forget that the people who are representing your best interests are the face of your company & each individuals experience is dicated by their individual experience.STEPHEN L.
It was a good experience and easy checkin/out.Nicole B.
Two tires were bald when they rented the equipment, I had them put the tires from another trailer on the one I rented before I left, also the bearings were leaking grease. the Bald tires were put on another car transport for rent, U-haul better hope there is not a major wreck because of the lack of a checklist procedure and those tires give out on a freeway. Respectfully jim BowenJIM B.
I wound up renting a Uhaul truck in Ely Nevada only because there is no car rental location there and I had no other option for getting out of that miserable town. The woman who helped me at D&S was pleasant to deal with.Timothy S.
My rental was not ready when promised. It was nearly five hours late. All the equipment that I requested was not available., i.e. pads. The location never called me until I called them first.PEGGY P.
too expensive for just 300 milesAdam H.
The girl behind the counter kept on saying the F word while we were trying to pick up the trailer and truck. She was rude and very non helpful. I will never recommend this business to anyone. I have let everyone I know what a bad experience it was. The only good thing is that one of the mechanics was very helpful in helping me get the trailer and hook it up. The girl behind the counter was a nightmare. She was also smoking a cigarette while she was assisting us. I will never ever go back.Debra O.
All was have a smil on it was a good exprincJERRY E.
Phone number and address of location are not listed correctly on the internetCHRIS C.
More polite Employee,who will let you explane what you want ,and make sure what you want is what you get.JEFF F.