Pickup the truck and auto hauler at this location and drive home. While loading I noticed the front passenger wheel was black and upon further inspection the grease cap was missing on the hub with the bearings visible. It had been like this for a while since they were dry and had chunks of leaves in them. I called the U-Haul road side assistance and they towed the vehicle from my home. Afterwards U-Haul made me drive another 45 mins one way from my house to pick up a new truck. This location had no record of me coming so that was another 45 mins of me coordinating Uhauls 2 departments because y’all cannot. After an entire day of driving around to find an operational truck I had to load the new vehicle at night to keep my scheduled delivery for my daughter in Texas. After all of this I was not contacted by U-Haul directly as stated to address the issues, but just issued a $50 refund for my trouble via email. Next time I will just drive down the interstate to Texas let the wheel come off and sue if I survive. Apparently that’s easier on customer service.
Samuel L
Customer Reviews for 1AuctionmanRVA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was pulled over 3 times because of Clarence lights and taillights.The connector jumper wire seemed to be bad.I bought one myself and installed it\nRemoved it before I brought your trailer back other than that, everything went fine and smooth trailer towed.Perfectly straight
Robert R