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Thomas G
Customer Reviews for 1St CDL Training Center Of Nova
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a 15 feet truck and 2 dolly and they didn’t have any available at the moment. When I was about fro leave with the truck and no dollies, the employee very nicely try to help and provided me with one dolly that he was able to find.
Stephanie RTook a moment to figure out where on the property the office was, but once I did the staffer was very helpful and all went well.
William TI didn't get the dolly I requested and they weren't available to help me. The truck also had a check engine light on.
Madison SCustomer service was quick and courteous. The place is not only for uhaul so it is a little messy.
Maria KThis location did not have the equipment that was rented to support my move!!! They only had the truck… I had also ordered Dollie’s and such! If a site doesn’t have the equipment, it shouldn’t show up on the website as having the equipment!
Meredith WAfter picking up and getting to my location for loading, the trailer had a lock on it. I called U-Haul and no one answered so I drove the trailer back. No one there had a key. They switched out to another trailer which had not been cleaned.
Stephen WThis location did had the truck, but did not have any of the equipment i reserved with it (dolly, etc) I was sebt to another location to pick up the missing equipment and they had all their equipment already reserved. I was forced to buy a dolly for my move. I wad told i could return all equipment at the same location, but there was no one to receive things. Everyone was kind and trying to be helpful, but overall a poor experience.
Diego Di didn’t interact with anyone because it was a mobile drop off and i didn’t go inside the facility it was just a parking lot
Paul KService was great
Richard WDid not give me the rate I booked. Drop off location provide no assistance.
James FThe main area of the truck smelled like horse manure and wet dogs, almost as though someone is using the truck to haul animals to a farm or something. It smelled like crap. It was dirty. It's almost like customers just return these trucks and nobody checks them or cleans them. And the price isn't cheap for renting these things. I was told to look for the truck with the serial number shown in the app at the pickup location, but at the drop off location, I was asked to take a photo of where the truck is parked so that the next family or customer could come and know where it is. And I was REPEATEDLY contacted to confirm the drop-off date so that families who were waiting for trucks could obtain one. It's like asking customers to help you support your company's business and do your job for you. Terrible. I've never seen such a thing. Lousy service and was calling them repeatedly for weeks, asking for someone to call me back, but each time instead would just get the voicemail of a cell phone rather than a place of business. Nobody answered or returned any of my calls and I got no contact of any kind until one day before the pickup date for the reservation, even though I had left multiple voicemails for the pickup location and specifically requesting a call back. One assumes when there is a phone number available to call during business hours that somebody would answer or at least return a call but it's like nobody even worked there. Absent customer service and a BS pickup place, dirty/stinky truck. Never using U-smell again. Had it not been for the regional office or the main company number support team, I would be totally lost.
Amir FHaving materials (blankets, packing paper) on location would have saved me the time and hassle of having to go to another UHAUL location to pick these items up. Informing me of this when I made the reservation would have been helpful and I suggest you change this. On a positive note, the person I dealt with was professional, easy to work with, and great overall.
Catherine IGreat customer service
Baher SGo during the day. it can be kind of dark but overall easy to find
Cesar RLast two times I reserved a truck, I ordered pads and the last one a dolly. Both rentals, when so picked up the truck they had already run out of pads and did not have a dolly. This location and the K street location in DC. If I reserve something ahead of time, why does it matter that “ you had a rush in the morning and ran out” which was the reason at both locations. This is frustrating.
ROBERT WAll good here, in and out in five minutes.
Philip BNot have cracked side mirrors and have them be able to adjust side mirrors
Jinny KThat location was actually set up for 24 seven I returned very safely and there was a lot of space available. I definitely recommend for free family and friend this location. Very convenient for return or pick up.
Sham AThe key was placed in the lock box in a position that caused it to jam against the steel plate when you slide it open. I had to push it extremely hard to get it open.
Cary SThe gentleman was friendly and answered all my questions.
Michelle SDoes anyone actually work there?
Michael HCDL training center was a little creepy but the automated drop off went just fine. Again, the two gentlemen from Lightning Movers did a great job and were very friendly but your website did not allow me to rate them.
RICHARD KThe location is convenient. They don't sell moving supplies.
HOPE JStaff is excellent and helpful.
Gene MThe location worked very well for us and the help we received was above and beyond expectations.
CORNELIUS Jnone
TAE YNo gas in the vehicle. Engine light is on. Muddy car mats. Blanket left in the back from a prior rental
Dylan GExpand hours so personnel are present at 3pm,4pm….
GILBERT N- mobile check in was not available to me when I tried. - location opened up late (past 9am), which further caused delays in my move - I dropped off the truck hours early, but it still appeared as open contract 24 hours later. This took 3 different calls to resolve, each time the customer service rep becoming ruder and ruder.
Andrew GLoved it!!!
PAUL MNo notes. Customer service was great.
Brian DHarris was very accommodating!
SHAWNEETA GAppears it's a well managed operation and no improvements needed!
karen cDid not see or speak to anyone, left vehicle in Dropbox.
Robert GThe agent was extremely helpful. Since I picked up and dropped off the van after hours and had difficulty with the reservation/uploading images, he answered my phone calls and solved my issues satisfactorily. Great customer service!
Danny CKeep up the excellent work thank you
DAVID WLocation was hard to find and get to. Price for truck was way above what it should’ve been and was charged for mileage when prior experience it was included.
Sophia FHad a 6 hour drive from dc to Ohio. Come to find out the back inner wheel of driver said was completely flat the whole time. The location allowed me to pick up a truck with a bad tire that I had to wait over an hour for roadside assistance to fix (which Mark the roadside guy was great!). The location also did not have any Dollie’s beside one that I had asked for and no furniture pads in truck which I had also asked for. I want my money for those items and the tire problem compensated.
Gino BThey are the best
THELMA CPersonnel were not at the location during business hours.
Daniel LTerrible experience. Guy had no idea what he was doing. Area was all snowed in and truck was covered in snow. I don’t know if I check the truck out properly or not. Or even if I was able to return it. I was also charged double because I kept it an additional two hours but the rate is for the day.
Beckham BHave smaller vans available,
THOMAS TVehicle was clean and well-maintained, however the facility itself could use a "facelift" to make it more welcoming to customers.
Gill SDrop off was done without personnel so no interactions with staff, but the location was easily accessed.
ROBERT FKeep it up!
HADDUSH GIt would be nice if we could be transferred to the actual local location rather than the calls going to a call center. The call center should be able to transfer calls to the actual location. We had questions that only the local location could answer, but never was allowed to speak to them.
DAVID HNo need to improve.
SHARON MMake it a bit user friendly the system. For new user it is a bit complicated
Ahmad DHarris is a great dude. Thank u for the service and help.
ROBERT BIt is easy for me to access. The sales guy was very nice and helpful. When I arrived I didn’t know where to enter the building bc there is no sign. That is there is no sign indicating the U-Haul sales office is here. Once inside the building, it was absolutely dindgy and smelled of body odor. I like that this location exists. It at least needs a sign outside of where to enter the building. Furthermore, when I was leaving with the trailer. And making a right onto telegraph Road, which is busy there is a sign that blocks the view of oncoming traffic. That is a safety issue that needs to be addressed.
ROBERT B