Customer Reviews for 1st Class Auto Glass & Upholstery Ltd
(U-Haul Neighborhood Dealer)

Rating:

1.0

I wanted a truck in Kelowna preferably Springfield the major depot 1 km from my move, instead I had to drive 10 km over to West side to a place that was closed on Saturday. If it wasn’t for their cell number on the door, they came from Peachland to let to give me the truck….on top of that they had no blankets and no furniture dolly which I had requested online I mean really why would you even use a place like that if you can’t give good service to people that are driving out of their way to go there? I had a small window of opportunity to move, and now I was eating up my time chasing down blankets and furniture dolly at the Kelowna -Enterprise main Uhal where I should’ve picked up the truck in the first place.. I ended up losing my wallet along the way when I went to show my ID at the Enterprise main U-Haul office where I had to explain my predicament to get my blankets and Dolly they were very helpful, but the whole runaround didn’t help, and I still haven’t found my wallet to this day as far as the truck goes It was a good truck a new truck…once I got the blankets and I got my dolly I was good. The move to Abbotsford was successful…and I got ithe truck dropped off in Abbotsford a perfect location and the kind fellow at the Garden Street location was a breath of fresh air….I had no problem there. I had actually had a email try to tell me that I had to pick up pick up the truck in Cache Creek British Columbia(which I ignored) of all places… before they finally gave me the west side Kelowna one…like do you guys not know where people are trying to get a truck from…? Kelowna was the spot for me from the very beginning I think that your website can be a bit disconnected from the reality of what people want… never have I had this kind of a runaround before with U-Haul and I have used U-Haul several times over the last 10 years

Rating:

1.0

When returning the key the app bizzarley instructed us to return to a uhaul rather than lockbox, as it displayed a picture of someomone dropping a key off at a uhaul. In fairness it may have been our fault as it was early in the morning so we went to the nearest uhaul and asked an employee if we could drop our keys off here or in a lockbox. He said "Yeah its no problem but in future you should drop the truck here too" as he took our keys. We drove off, then receieved a call from a ubaul employee demanding we return the keys to lockbox. As in drive back to the location, get the keys from the employee, then to the lockbox. As I explained it was this employees fault for taking the keys and his problem she said "Hes standing in front of me so thats not possible" which made little to sense. So we had to drive back to place the keys making everyone late.

Rating:

1.0

Location was closed for holidays mid week.There were no instructions left for how to drop off the uhaul “after hours” and no marked parking spots.

Rating:

1.0

Staff was extremely rude and didn't want to return the uhaul on the system until next day

Rating:

2.0

Accessory equipment not available, staff Very amenable but only one had the skills to rent the truck

Rating:

1.0

On August 5, 2024 I reserved a 10-ft truck for my August 29, 2024 move from Kamloops, BC to West Kelowna, BC. The return location offered to me by the U-Haul website at that time was 2710 Kyle Road in West Kelowna, BC. As I paid for my U-Haul rental when I picked it up on August 29, 2024, the U-Haul representative, Sandra Hegel charged me an additional $125 deposit and told me that when I returned the rental truck on August 29, 2024 that the $125 deposit would be refunded to me at that time by the franchisee located at 2710 Kyle Road, West Kelowna, BC. When I arrived at 2710 Kyle Road in West Kelowna, BC at approximately 2:00 p.m. to return the truck, the U-Haul franchisee location was closed for one week due to the franchisee going on vacation. I used the My U-Haul Return feature of the U-Haul website to process the return of the truck as I was instructed by Sandra Hegel. During the return process the website asked me if I was at 2710 Kyle Road, West Kelowna, BC which I confirmed and then was asked to click 'Next'. I was then presented with a screen that read: 'Thank-You'. I left the truck in the designated parking spot as indicated, took a photograph of the odometer and photographs of the exterior of the vehicle as well as the sign on the front door of the franchisee indicating that they had shut the business down for one week due to vacation. The fuel gauge was reading 5/8 of a tank as it was when I picked the vehicle up earlier that morning in Kamloops, BC. I called Sandra Hegel at approximately 2:30 p.m. at (778) 220-4837 which was the number listed on her business card, and left her a detailed voicemail message - notifying her that the West Kelowna franchise location had been closed for a week and requesting the immediate return of my $125 deposit. 5 days later I am still waiting for a return phone call from Ms. Hegel. When I didn't hear back from Sandra Hegel by Friday August 30, 2024, I once again called the Kamloops U-Haul location at 7:20 Holston Avenue Kamloops, BC. I waited on hold for approximately 45 minutes where upon a gentleman answered the phone and advised me that they had no record of the truck being returned despite the fact that I followed the prompts on the My U-Haul Return website. The gentleman then instructed me to call the West Kelowna main branch for U-Haul. When I called that location, I was immediately placed on hold for approximately 1 hour whereupon I hung up and called the U-Haul Central number - explained the situation to the rep that eventually answered the phone and demanded that my call the escalated to a District Manager. I was told that a District Manager would call me back. 4 days later, I am still waiting for that individual to call me back. I'm still waiting for the return of my $125 deposit. No one from either U-Haul Kamloops or U-Haul West Kelowna or U-Haul head office has bothered to call me back. As an MBA who has attended on the Boards of Directors of 30+ publicly listed, stock exchange traded companies, I can honestly say that I have never seen such disastrous and abhorrent customer service in my entire lifetime. The fact that I need to reach out to the CEO of a company that has taken my money and shown such disregard for its customers speaks volumes as to the toxic corporate culture that is U-Haul. I will be documenting this entire disastrous affair and publishing a white paper on my social media page which has approximately 2,700 subscribers and over 28 million views. I am demanding the return of my $125 deposit by the close of business today, failing which I shall be contacting my bank and having the entire rental contract disputed based on a presumptive breach of contract by U-Haul. The fact that U-Haul's booking system listed 2710 Kyle Road, West Kelowna, BC as a drop off point when U-Haul knew or ought to have known that the location would be closing for a week speaks volumes as to the incompetence and total disregard of U-Haul and its employees. You should be ashamed of such a toxic and dysfunctional corporate culture. Your employees don't even have the good sense that God gave a billygoat to call back a customer or follow up on a complaint.

Rating:

1.0

Not wrongly charge the customer for fuel upon drop off when we returned the truck with more fuel than we started with and were charged an extra $17 dollars with no refund.

Rating:

4.0

It was good other than it was hard to find. You need better signs for this location.

Rating:

4.0

Service was great

Rating:

5.0

Nothing... both customer service and location were excellent!!!

Rating:

4.0

Very friendly staff. Knowledgeable and flexible with my schedule. Fair price.