Customer Reviews for 1st Solutions Tires & Auto
(U-Haul Neighborhood Dealer)

110 reviews

6472 Richmond Rd   Warsaw, VA 22572

(804) 250-3218

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 250-3218

6472 Richmond Rd
Warsaw, VA 22572

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice and helpful. Would highly recommend!

Gina V. 
Rating:
3.0

I will never recommend a "next" customer.

CARY H. 
Rating:
1.0

Don't charge a cleaning fee when nothing needs to be cleaned. Have a little honor in running your business.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

BELLA K. 
Rating:
5.0

They were very accommodating and nice to deal eith

CINDYMILLER L. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

👍👍

ABDELKHALEQ T. 
Rating:
5.0

Customer did not leave a comment.

DANANEIL C. 
Rating:
5.0

Customer did not leave a comment.

KERRY K. 
Rating:
5.0

Personnel very helpful and polite.

Kim T. 
Rating:
3.0

It was not clear where I should park the truck. The staff was helpful

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Toya P. 
Rating:
5.0

Great service

GLENNALAN M. 
Rating:
5.0

This location and its staff were superb. Roadside Assistance gets zero stars, but that is for another survey I guess.

Susan C. 
Rating:
5.0

Friendly courteous staff. Easy-pest drop off.

MARKANTHONY C. 
Rating:
5.0

Can not think ok the man's name at the Warsaw location but very friendly helpful and eager to help with any needs of a uhaul rental. A great experience and will use this location again. Thank you. Kenny singleton

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

OTHOLEE P. 
Rating:
5.0

Vehicle was clean and in good order except that the “check engine” light came on w/in 5 miles of the pickup location. It didn't appear to be a major issue, but was concerning that it was on a vehicle with less than 19,000 miles on it. I checked the gas cap, but it was on as prescribed. When I returned the vehicle ahead of schedule, I let the agent know that it was on and that the vehicle had a bit more gas in it than when I left. Overall, the experience was as expected and I'd rent from U-Haul again when needed. Thanks for a hassle-free experience.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
3.0

Customer did not leave a comment.

VANCE H. 
Rating:
4.0

Customer did not leave a comment.

ANTONIODOUGLAS G. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

ABDELKHALEQ T. 
Rating:
5.0

The staff was very helpful and accommodating during rental and return. I would highly recommend this location for your uhaul needs.

ANTONIO DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

GLENNALAN M. 
Rating:
5.0

Customer did not leave a comment.

GLENNALAN M. 
Rating:
5.0

Staff was very helpful

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDFRANKLIN B. 
Rating:
5.0

Customer did not leave a comment.

Waldy S. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINELORETTE S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Tony stayed late to accommodate

GLENNALAN M. 
Rating:
4.0

Customer did not leave a comment.

Angela A. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

The owner at this location was very nice and customer friendly

RONALDLEE B. 
Rating:
5.0

Friendly and accommodating no changes needed.

DAVIDWILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

thomas F. 
Rating:
5.0

Customer did not leave a comment.

BRANDINICOLE T. 
Rating:
5.0

Excellent service from Warsaw Va. And Gettysburg location.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

norman H. 
Rating:
5.0

The folks here are super friendly and helpful. I would recommend them to anyone. The U-Haul website process is terrible. Why bother providing an option to select where I would like to rent a trailer from if you are unable to guarantee a pickup from that location. A day before notification is not enough time to make a change in venue when attempting to plan for moving. The website should offer a couple of choices in the surrounding area to select from. I would not have chosen this location as it was out of the way. However, with one day to take or turn down once plans are made put me in a position to have to take the option given. Apparently the U-Haul system is okay with folks not honoring the agreement in returning the trailer on the day the original contract was created. This is the second time I have used a U-Haul trailer. Next time I may just go and buy my own trailer. I would not recommend the U-Haul website to anyone.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

WANDA MARIE B. 
Rating:
5.0

Customer did not leave a comment.

Israel J. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
4.0

Customer did not leave a comment.

Mason C. 
Rating:
5.0

Customer did not leave a comment.

GLENN ALAN M. 
Rating:
5.0

Dealer was awesome

Glenn M. 
Rating:
4.0

Location is a little tight on space but worked ok

steve C. 
Rating:
5.0

Customer did not leave a comment.

zabrina W. 
Rating:
5.0

That U haul team is the best thanks Kim Tony and DJ.

ANTHONY HARRIS T. 
Rating:
5.0

The gentleman at your store who I rented to truck from was truly outstanding! If you can please tell him thanks again for me!!!

ALAN JACKSON B. 
Rating:
4.0

The UHaul drivers license smart phone camera picture did not work, even though my phone had camera sharing on my browser. This was not the rental location problem, but UHaul IT issue. Also, please require email confirmation when reserving online. I had a typo, so the rental location never received my reservation in advance, requiring a longer rental process.

John A. 
Rating:
5.0

Nothing everything very good service

EARL J. 
Rating:
5.0

Customer did not leave a comment.

Shelia B. 
Rating:
3.0

I went through the trouble of the pre-checking in in order to save time and avoid personal contact with the Uhaul representative because of COVID-19 and I actually spent more time checking in with a rep who didn't where his mask properly in a small enclosed area. I had to resubmit my credit card and driver's license, something I already did on line. A terrible system, especially considering today's environment. I also doubt seriously on if the inside of the truck cab was sanitized as there was a lot of grime.

MICHAEL,EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
3.0

It was raining. The truck leaked and got a 8 x 10 living room rug soaking wet.

Daniel M. 
Rating:
5.0

Great location. All rental units were very organized.

Cameron F. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

Bigger parking lot. Barely had room to return the truck. Otherwise service was good. Will use this location again.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Jessica E. 
Rating:
5.0

The Customer service was great and the employees were very friendly good location they handed themselves very professionally

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Nothing, They did just perfect!!

Arturo P. 
Rating:
2.0

The pickup rental agent parked in the front of the small station, blocking the access to the trailer. Was able to get to it, but took some maneuvering, which would have been avoided had she been more aware in her parking. More importantly, she did not tighten the hitch to the ball when she hooked up the trailer. It came loose when I left. Very dangerous as it was not screwed down at all. I was able to get it back on and tighten it because the chain held.

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

JOYCE Y. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
3.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
4.0

Customer did not leave a comment.

Leslee B. 
Rating:
3.0

It was a little hard to find somebody at first. Once I did find the rep he was great. An easy drop off.

Joe K. 
Rating:
3.0

No help from staff. Sunday return.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Shonna S. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
4.0

Truck was found to be in need of servicing - engine and brakes. This was no reflection on the location. They were extremely helpful and punctual.

GLENN M. 
Rating:
3.0

Customer did not leave a comment.

Matt F. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

The two gentlemen that helped me out we're very nice and they were helpful thank you for everything you did for me

Lorraine W. 
Rating:
5.0

Cost in return trip was 4 times what it cost to rent the trailer to take to Florida... ridiculous

Casey A. 
Rating:
5.0

Great Job

Anthony T. 
Rating:
5.0

Let them know they need to stop for the agriculture inspections to avoid being pulled over by police. ??

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

GLENN M. 
Rating:
4.0

Customer did not leave a comment.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Ida R. 
Rating:
5.0

Travelled coast-to-coast and loved the 15' box truck.

ray P. 
Rating:
4.0

Tony did a great job

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Excellent service

arnold B. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
2.0

Tony, who set up the rental for us almost 10 days in advance of rental date, only asked if I had a working cell phone. What he needed to ask me is; Does my phone have locator set up. I do not have locator on my cell because I choose not to have a gmail account. My wife AND I NOT ONLY LOST 2 AND HALF HOURS, but the truck I initially contracted for was not the one available. The 15 foot truck I was given had 4 rear wheels which caused all of our tolls to double due to classification #2, rather than a passenger vehicle as well as additional gas money. Budgets are important to us. If it were not for DJ, the owners assistant, who arrived at 8am, we would have cancelled the rental on site. He was very pro-active and led me through the process using his phone and help get us on the road.

JERRY C. 
Rating:
3.0

IT WAS AFTER HOURS AND DARK. I DID NOT RENT FROM THEM, I ONLY DROPPED OFF TO THEM SO THEY ARE NOT A PART OF MY COMPLAINT!

Laci E. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Stacy J. 
Rating:
5.0

nothing nothing at all!

bruce B. 
Rating:
5.0

Customer did not leave a comment.

Cameron F. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
No reviews have been submitted for this location.

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