The facility is not manned during posted hours. Lot is small and cluttered.
Todd D
Customer Reviews for 1st Solutions Tires & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was present at the drop of site. drop of should have a na box, As some drop offs happen after hours no clear marking or notes as to where to leave trailers map or instructions on the door would have been helpful
Craig CLiterally the closest drop off and therefore convenient. But it’s a busy repair shop and looks like it. The guys there were helpful.
ROBERT EAwesome job Tony
Glenn MI brought my receipt that I printed out and w/o my knowledge I was charged the insurance coverage. I stop ny my local uhaul to return the rental and showed them. Said they couldn’t do anything but forwarded to a supervisor. I’m still waiting for a response.
RANDOLPH WMake sure the gas tank is full. Give clear instructions on self return process.
Sharon NThe entire digital sign-in system. It was a nightmare, asking for information that was already on record etc. It was a very convoluted and cumbersome process. I understand security, but this was too much.
Michael PMost courteous, fast response. Overall very professional transaction. I will definitely recommend an I will use this location in future for my equipment rental needs.
JOSEPH AExcellany as always
JEFFERY BI think revamping the website so it is a little more user friendly. Maybe have a price sheet on the webpage so that you do not have to go through the whole process to determine the total cost. Overall great experience.
FRANK OGreat customer service, and we will keep using this location!
Noah Jvery helpful-highly recommended
GEORGE MVery smooth experience setting up the reservation, making a couple of changes to the reservation, and picking up / dropping of the 10' truck. Very satisfied, and Tony was great! He was helpful to us, made sure the truck was ready to go, and made changes to our order, as needed. Excellent job, and thanks to Tony!
Noah JGreat service
ARTHUR FExtremely friendly and professional father/daughter team; got me in/out in a very short period of time!
RAYMOND WDidn’t meet with a person
PETER NIt is a nasty old service station.
David CMy reservation was for a location closer to my house. The previous renter did not return the truck in time for my rental and Uhaul moved my reservation to this location. It was out of my way, but Uhaul took care of me. The location was closed on pick-up day and while using the app to complete the pick-up, we discovered the truck for our rental was blocked in by another uhaul truck which was locked. Thankfully, someone who works at this location just happened to stop by and was able to move the truck that was blocking. Also, the keys to my truck were supposed to be in it, but they were locked in a lock box. If it hadn't been for the gentleman who showed up on his day off just to check on things, the day could have been much, much worse. I am very appreciative of that gentleman and his dedication.
Nicholle SI dropped offf the truck around 2:30 pm and there was nobody there. I tried calling the number for this location and left a voicemail. I then did the online drop off form and left the truck there. The location was a little cramped but I was able to drop off the unit. I did receive a callback from the voicemail I had left and was told that he was at an doctors appt, guess that can happen with a one person location.
DOUGLASWILLIAM GGet the air conditioning working
TIM RTook over 1/12 hours using the app to get access to the rental. Then the hand dolly and furniture dolly were not in the truck.
Katherine FNever dropped anything off at this location. U-Haul service took unit to this address for repair then tried to charge me for it, unacceptable!
Sherard TApp failed to do its job when I took the truck back. Cold no complete the checkin process
Joseph MIf a customer accidentally leaves something behind please contact them instead of charging an extra fee. I had a rude customer service representative contact me asking me when I was returning the U-Haul even though it was turned in earlier, but she contacted the person we received the truck from and he informed me he just got to the work place and he took a picture and the representative decided to charge me. I never received an email or phone call regarding that I left something behind. Which they cleaned that the truck was dirty. My husband and I drove back 2 hours way to the location and removed the stuff that we forgot about, we also “cleaned the truck” as well. I myself will not nor recommend anyone to do business here ever again.
Shamira LHonor your posted hours of operation.
Christopher LAwesome
tony tNot send out an email notification at 11:30 PM when I have to get up for work. Not cool
THOMAS SUnprofessional and need better management
Glen CVery nice staff.
George CTrying to use the Uhaul app for check-in is a joke. We couldn't get checked in. Had to call Uhaul to get us the truck key and that took us 30 minutes after we wasted 30 minutes trying to use the app. The business owner never showed up till an hour or 2 after the stated open time. We requested furniture blankets and they were not provided. Do not recommend this location at all.
Leslie GThis trailer did not have a jack but other than that it worked great and was very clean. I just had to pick up the trailer tongue by hand when dropping it off.
Eric HAbove and beyond service
GLENNALAN MGreat service by Tony
GLENNALAN MGreat customer service. The gentleman was polite and helpful. I recommend this location for you rental needs.
GREGORY MVery nice and very helpful
Barry PWas supposed to open at 8 am. No one was there. Used online drop off. Hope everything with drop off was fine.
Tom LVery friendly and knowledgeable.
john bGoes above and beyond.
GLENNALAN MGreat service, quick & easy to work with.
Martin CAgain this transaction was quick and efficient.
Peggy FGood service
GLENNALAN MAndrew was the best to work with would highly recommend his shop to tent a Uhaul from… Corporate Uhaul not so much… they had a hard time keeping the reservation/rental straight!
Timothy TGreat customer service
GLENNALAN MExcellent service
GLENNALAN MTony was very helpful with getting the truck we used
Robert DTruck was dirty, cigarette burns in the seat. Beer bottle caps in the back. Cigarette packs. Just should have been cleaned.
Todd HGreat service
GLENNALAN MToo busy to talk or help I’m glad I was only dropping off. It an ok place to drop off but don’t think I would pick one up at lthis location
Kathleen Hall good very helpful
Sal LThe truck smelled like smoke. I have asthma and it made me sick. This is not the 1st time this happened. My son years ago had the same problem when he returned a u haul rental truck. These trucks should be sprayed inside to remove that terrible smell. And the customer who smoked in it should be charged a extra fee for the cleaning
Carol nI always enjoy picking up and dropping off at this location. Tony & Kimberly are very knowledgeable about U-Haul products and make sound suggestions about the best equipment for the needs of me and my family. Whether I am using the 24/7 process or standing at the counter the customer service is A+.
tony tDifficult to park truck at location due to parking lot being so full.
Grayson HThis is a great location the people are friendly and courtesy.
Anthony tSecond time I rented trailer at this location and will use this location agin service is great. Thanks again
Daniel WThe prices were a little unexpected but other than that everything was ok
JAMALLIAH CEveryone and everything needs to be on one accord and receipts should match charges.
Kimberly DMy favorite drop off site. The owner has everything you need to have a successful move.
Timothy B