Customer Reviews for 20th Street Grocery and Grill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 20th Street Grocery and Grill

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Keith Y. on

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Jeff R. on

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andy L. on

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Nothing, good, clean well-running truck reasonably priced quicjly dispatched

wayne H. on

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Taylor J. on

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barbara W. on

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The service was Excellent.

Joel A. on

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michael T. on

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none

Deedra W. on

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Wonderful people. I would recommend them anytime.

Kurt A. on

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I went in a few days early to book the the truck. The pick up was scheduled for 12pm the day of my reservation. When I got there they said there was no reservation and I had to do it all over again. I had to load up my stuff and this delayed me 45 minutes

Michael B. on

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glen K. on

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Stacy D. on

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ray C. on

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Service was excellent

Tammy N. on

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Be more considerate of your customer’s needs. Please offer apologies, and not penalties if YOU change the drop-off location. According to your website, you may charge customers if they change a drop-off, you however offer no such reimbursements when you arbitrarily change the location. Bad business practices.

Joseph B. on

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U-HAUL IS WAY TO EXPENSIVE, I HAD THE TRUCK FOR 2 HOURS AND DROVE 34 MILES FROM THE TIME I LEFT THE DEALER TO THE THE TIME I RETURNED TO THE DEALER AND I WAS CHARGED $73.00 DOLLARS. THIS IS SERIOUSLY A RIP OFF.

Bob M. on

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Lawrence E. on

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Friendly staff and only took a few minutes to check it in

Andy H. on

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gregory S. on

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Unorganized, did not know how to properly work the computer to complete the reservation. Took way longer than it should. I’ll think twice before returning. The actual trailer I rented was fine, no problems in that aspect. Customer service was terrible.

Spencer S. on

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We had to wait over an hr for the person who handles the rentals to arrive at rental site so we could make arrangements for rental.

Carol B. on

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Very nice, clean and personal

David M. on

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Fred P. on

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Albert D. on

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Trailer not connected correctly. Caused damage to my tailgate

Dave T. on

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Currently being over charged

Tim B. on

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I reserved on line with the intent up picking up truck before dealers normal hours. Had the app on my phone...when I pushed the "start pickup" button...it stated I would need to take hand delivery from the dealer when the business opened. So it ended up being a normal pick up transaction. That aspect was disappointing.

Joseph C. on

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Raymond came out and offered to back my truck/trailer into a tight spot. He showed me what had been done incorrectly and how to do it properly next time. Very helpful

antonio P. on

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Nothing!

wayne P. on

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Manager of business wasn't professional.He never looked at trailer when I rented it.I was on my own.ii wont use him again but i will uhaul.

Randall P. on

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Personnel/store manager very nice.

Jimmie C. on

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Friendly people, clean equipment. Got my job done. It was a good experience.

david C. on

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Long process to check out the rental, had to call my bank to authorize the charge. Poorly maintained vehicle: wheels were out of alignment, check engine light was on when I checked the vehicle out, brakes were loud and not responsive, not clean.

james C. on

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From the start to the finish was excellent.

Virginia P. on

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William A. on

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The front end of the transaction was smooth. Returning the truck, however, took me picking up my cell phone to call U-Haul directly to get checked in for him to check me in. I was told to leave the truck and he'll check it out when he gets to it or I can wait about 4 hours and he'll check it in then. As a client, I am financially responsible for that truck until I have the paper in hand showing there was no damage. He caught a MAJOR attitude with me because I insisted on NOT leaving the truck without it being checked in. If I did that, I could be charged an extra day or time on the truck. Someone else could've taken and driven the truck, charging the miles to me. Should anyone hit the truck or scratch it while in his parking lot or anyone else dropping off a truck hit it and not say anything to him, I can be accused of the damage with no recourse if I left without a no damage receipt. Because I pressed the issue to simply have the truck checked in before I left the property, I was told by Raymond, the owner, how he has been in business for 41 years, owns everything he has, then had the audacity to try and belittle me by saying he's worth a lot more than me... Really? He has no idea what I'm worth, nor would that be relevant to any transaction regarding renting or returning a U-Haul from his location. He later shook my hand because I stood up to him and said I like you, another guy with an attitude! After he "made amends" for his attitude, I'm further told, the people who he normally deals with are not as fair complexion as me nor as intelligent. Again, I leave !? exclamations. I'm shocked U-Haul allows him to keep trucks on his property, treating people this way. If you are ok being treated like this and working from his U-haul table which is in the candy aisle of his grocery shop, then use him. Otherwise, there are a few other U-Haul locations right up to the road who do treat people respectably such as Bryant by Golden Corral and the Truckers Toy Store up on 70. Both very professional. I can't give this location any more than 2 stars and that's only because the truck was new and clean, unlike the location. I've done nothing wrong. No issues on pick up and simply wanted to return the truck being provided a receipt for the safe return of the vehicle. If you do use, him, BE SURE TO GET A RECEIPT before you leave!!

Oscar H. on

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ben R. on

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DREW G. on

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I would suggest coming up with a better solution to the inventory issue you have with the trailer drop offs. I use Uhaul often but this last experience with dropping of my trailer was subpar. You have an issue with to much inventory of trailers in certain locations and not enough trailers in others. It seems this has been an ongoing issue at a lot of your locations but nothing has been done to fix it, and now you are trying to put that burden on your customers. You guys need a better solution.

DANIEL C. on

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Stephen H. on

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Guy N. on

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Nice and helpful people

CARLO C. on

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Good:))

DAWN B. on

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Very friendly people.

Mark J. on

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jermery K. on

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De Anna L. on

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Ernest H. on

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tonya S. on

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Crystal O. on

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LaBruce C. on

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The cost was higher for the same size uhaul trailer that we rented last November for the same trip

CARLO C. on

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Good:))

matthew M. on

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My dropoff location was 45 minutes away and i have several u haul locations within 10 minutes. I called into traffic to change the drop off location one day before the end of the contract period and was met with imcompitence amd no management. Will never use uhaul again.

Mike W. on

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you can honor the price that was quoted by your agent or at least give a credit instead of treating someone like they didnt understand the pricing to begin with. We have used this location numerous times in our small town but we will NEVER use or refer again ANY Uhaul to anyone. I know that we are a nobody but we are business people and we would never treat a client the way that we have been treated UHaul is NOT the only rental equipment service around thank you for wanting my feedback

Caitlin P. on

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Mike P. on

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ZACHARY G. on

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Be sure there are plenty of furniture pads available to rent. Overall excellent experience!

Holly G. on

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Cheryl M. on

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excellent

THOMAS O. on

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barry B. on

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Drivers side miror blew in at speeds above 50 miles per hour. Other then that vehicle was great

David G. on

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Like I said I informed them of smell of grease and she wasn't concerned, I also ask for printed receipt and she had a serious attitude. Drop off was nothing like pick up. I will drive to Swansboro next rental.

Karen D. on

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The online reservation process SUCKS!!!! I had so much trouble with the date being changed which I didn't do, change in pick up location and having to edit my reservation twice due to no fault of my own..... I will NOT be making any future reservations online. The gentleman at the location I rented was nice, friendly and offered me his help for future rentals WITHOUT having to stress about online screw ups!

Billy M. on

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Trailer that I got had to clean off a lot of mud off front. Inside good. But outside nasty.

Dwayne L. on

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The receiving location personnel was very professional and friendly. I would highly recommend their location for business.

tommie J. on

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Peggy H. on

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Great job.

kay F. on

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Allison S. on

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Very upset we were not told about speed control, became quite dangerous when speed limit was higher than control.

Edith W. on

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cheryl S. on

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Always drop off at this location. Friendly and courteous.

Tanner G. on

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wallace C. on

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caleb G. on

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Paul and Raymond were outstand people. They helped me get the job done fast!! I will definitely use them again.

MELISSIA W. on

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I think there needs to be detailed inspections of all vehicles after heavy rains,storms, etc...I unfortunately had ALOT of my things ruined because they were soaking wet where the truck was leaking up near the mothers attic somewhere!

Craig H. on

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Raymond and Paul are so very helpful!!!

jennifer S. on

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paul M. on

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steve J. on

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Richard C. on

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anthony S. on

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everything was great no problems.

Daniel S. on

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steve M. on

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Daniel S. on

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william R. on

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Excellent local customer service.

robert H. on

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Daniel S. on

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Daniel H. on

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Dan C. on

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robin R. on

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JUSTIN F. on

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Great customer service, very nice people.

catherine B. on

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Mark R. on

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DAVID E. on

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Had what I wanted with convenient hours

Clarkson E. on

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Manager VERY helpful.!

Edward J. on

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tony B. on

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Person at checkout counter should be more attentive to customers. The man who handled the rental was excellent. His knowlege and courtesy were exceptional. Great Job !

Mike M. on

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Amazing customer service!

Michael Q. on

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The entire rental experience was a disaster. Uhaul needs to change the term "Reservation" to "Feeling Lucky?". My first reservation location was cancelled the night before pickup, and I was redirected to another location. I arrived there and was told, "my internet is down and the people need to come fix it", and I was verbally redirected to yet another location. That location did not have the vehicle I needed and helped me book a brand new reservation. 15 minutes later I received a phone call that my new reservation could not be filled because no truck was available. I was then redirected to a 5th location that was a 30 minute drive one-way for pick up. The only positive to this experience was that Uhaul gave me a bunch of extra miles so I would not exceed the cap for the rental.

ROBERT R. on

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