Customer Reviews for 20th Street Grocery and Grill
(U-Haul Neighborhood Dealer)

891 reviews

2002 Bridges St   Morehead City, NC 28557

(252) 726-5275

Hours

  • Mon–Sat
    9 am–4:30 pm
  • Sunday
    1 pm–4:30 pm

Services at this Location:

Contact Us

(252) 726-5275

2002 Bridges St
Morehead City, NC 28557

Services at this Location:

Hours

  • Mon–Sat
    9 am–4:30 pm
  • Sunday
    1 pm–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good experience

Harley P. 
Rating:
4.0

The latch for the pull down door on the back of the trailer was bent and did not want to stay closed while pulling. Other than that it was perfect

steve H. 
Rating:
5.0

Customer did not leave a comment.

somgia G. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
3.0

Have the euipment and rented supplies ready when the customer arrives. I arrived right on time but it took 20 minutes to gather the 20 furniture covers i rented. I had also completed everything online for checkin but this seems to have saved no time. Why not have everything organized in advance so that when i arrive on time, my id could verified, pads loaded and i driveaway to start my load?

Steve P. 
Rating:
5.0

Staff was very friendly and helpful at drop off. Made things very easy.

Mary J. 
Rating:
1.0

No one at location at time of pickup even though we had called ahead. Waited 45 minutes for “manager” to show up. Had to help move the trailer as it was behind a truck and beside another trailer. Pickup location doesn't have a bathroom. We had the wrong size ball on the hitch (our fault); they didn't have any tools to help us switch it out. Overall, very unprofessional.

Rob G. 
Rating:
5.0

Customer did not leave a comment.

kenny W. 
Rating:
1.0

Building was a total mess and the man running it was immensely rude! The tires on the rear if the truck were bald and front tires totally bumpy and out of alignment.

Kathy F. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

I can't think of any improvements. The staff was very helpful in hooking up the trailer and preparing the equipment. The owner is also a private pilot and has some amazing stories to tell involving flying into Russian airspace. A pleasure to do business with.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

gregory G. 
Rating:
5.0

Customer did not leave a comment.

jt B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

I've rented several UHauls (and competitors) over the years and this is by far the best experience I've ever had. These guys were great! Very helpful, kind, and considerate.

Andrew S. 
Rating:
5.0

Raymond was wonderful. Out of all my travels he was the most friendly and most caring of EVERY UHAUL FACILITY I HAVE EITHER PICKED UP OR DROPPED OFF. You need more folks like Raymond on your team. Thanks Raymond, Harley Perry

BRYSON K. 
Rating:
3.0

‘Owner' was a condescending jerk but later called back and apologized. Said he was watching TV with his family. Not sure what that had to do with anything…

Steven J. 
Rating:
5.0

Rental office is located to the LEFT of 20th Street Grocery & Grill. Needs to be updated on uhaul.com

Rosa S. 
Rating:
5.0

Customer did not leave a comment.

daniel K. 
Rating:
5.0

Mr. Raymond provided us with excellent service. We truly appreciate his welcoming atmosphere and customer service! We hope to use this location for our big move home in November!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

The people working there were extremely helpful and polite. Would absolutely recommend this location to a friend. 10/10

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Jesse D. 
Rating:
4.0

Customer did not leave a comment.

Molly H. 
Rating:
5.0

The owner was friendly and knowledgeable. I could tell he takes great pride in his business. I will definitely utilize his location should I have need of UHaul services in the future.

reece C. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Fletcher D. 
Rating:
5.0

Customer did not leave a comment.

Dawson B. 
Rating:
5.0

Customer did not leave a comment.

Jo H. 
Rating:
5.0

Customer did not leave a comment.

CONNIE T. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

ellen B. 
Rating:
1.0

When I arrived I pulled into the lot marked Uhaul Returns. A man came out and said that I had to back the truck and car hauler out of the lot onto a busy street. The said "don't you know not to pull into a lot that you can't turn around in". He did ask me if I wanted him to do it and I did let him. The problem was the the truck was left in the center turning lane for me to unload the car and what I had in the truck. It seemed quite dangerous.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Knowledgeable and dependable agent Great customer service!

TAMRA L. 
Rating:
3.0

Customer did not leave a comment.

wally P. 
Rating:
3.0

Improve your app. It sucks and would not allow me to check in. I had to phone the owner to get the tuck.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Incredibly nice folks.

Will A. 
Rating:
4.0

Customer did not leave a comment.

Marshall Q. 
Rating:
5.0

Nothing! Friendly and helpful!!

Sabrina M. 
Rating:
5.0

Customer did not leave a comment.

Jesus D. 
Rating:
1.0

Very poor customer service.

Garrett N. 
Rating:
5.0

Customer did not leave a comment.

alexis L. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

EVE E. 
Rating:
5.0

Customer did not leave a comment.

Brock N. 
Rating:
5.0

Customer did not leave a comment.

Zachary O. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Marshall Q. 
Rating:
5.0

The service was quick and excellent. They made having to rent a truck to move.

Ashleigh J. 
Rating:
5.0

Customer did not leave a comment.

hugh M. 
Rating:
3.0

Customer did not leave a comment.

Tim W. 
Rating:
4.0

Customer did not leave a comment.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Tip-notch service! The staff was helpful in getting the equipment I required on short notice.

GEORGE M. 
Rating:
5.0

They were nice and I would have given them a 10.

Linda D. 
Rating:
5.0

Raymond us always helpful and cheerful.

ellen B. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
3.0

Customer did not leave a comment.

eve E. 
Rating:
5.0

Very clear instructions. Well marked. Easy drop off.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

Owner was combative and a complete jerk. He complained about how old and out of shape he was and didn't like were I parked the trailer. I honestly thought he was going to hit me. Never been in such a hostile situation. Please look into both of these locations. Also release straps on the trailer didn't work.

Kahle V. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
1.0

Didn't receive the appliance dolly I rented the guy at the location extremely rude

Woodrow L. 
Rating:
3.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
1.0

Explaining the invoice. I went 18 miles was charged for 50 miles. I called to question charges and was never credited back for mileage.

connie T. 
Rating:
5.0

Excellent customer service!!

Robyn G. 
Rating:
5.0

Raymond is first class there's nothing you can do to make an improvement he's so good

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Smooth and safe experience

lorie J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH E. 
Rating:
4.0

Very satisfied with the service and equipment.

charles P. 
Rating:
5.0

Tires on the trailer were brand new. Check-out and Check-in went very smoothly.

Jonathan S. 
Rating:
3.0

Na

David T. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

daniel J. 
Rating:
1.0

Customer did not leave a comment.

terry N. 
Rating:
2.0

Customer did not leave a comment.

Anthony W. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Malcolm B. 
Rating:
3.0

Customer did not leave a comment.

crab P. 
Rating:
4.0

Customer did not leave a comment.

George L. 
Rating:
1.0

The gentleman who runs this store needs to keep his political opinions to himself. He is not being personable- it's offensive and disgusting. However, he also didn't have my truck ready for mobile pick up with moving pads inside and told me I should have come in because uhaul doesn't pay him enough for online orders. I didn't get any verification of mileage, gas or the cracked windshield before I took it. So I took photo and video of everything myself. Location is easy enough to depart from, this truck was better than the last truck I got from this location.

Melissa R. 
Rating:
5.0

They were wonderfully amazing people!!!!!!!

Paula E. 
Rating:
1.0

The man was very rude, creepy, and was upset because I did an online reservation. My $29.98 plus a dollar fee turned into $70 even after refilling the Uhaul with more gas than I started. I only driven it local less than 15 miles. Never again with this location.

Russell F. 
Rating:
5.0

Very customer oriented, definitively recommended and will use again when needed.

Gunnar S. 
Rating:
2.0

Frustrating experience. Better communication of policy would be appreciated.

Melissa R. 
Rating:
5.0

Staff/owner was very friendly-knowlagble and ready to help with my move!

fontaine J. 
Rating:
3.0

Customer did not leave a comment.

Heather V. 
Rating:
5.0

Customer did not leave a comment.

Ian P. 
Rating:
1.0

My goal was to rent a $20 truck to move a couch 4 blocks. It took 40 minutes for this obvious drug addict to fill out the online form. The site showed a $20 truck but he's got to make money so I let the $30 truck hustle slide. The whole place was disgusting it's not a business at all. I rented a truck, went 10 blocks, picked up a couch, drove another 4 blocks to drop it off, then 10 blocks back to drop it off. I was gone no more than 20 minutes total. I was charged $20 for 4 gallons of gas for a trip that was less than a mile (there's no way the fuel needle moved) The charged for 11 miles. Despite being gone 20 minutes, the truck wasn't checked in for 24 hours. I'm going to give u-haul 24 hours to respond before I take further action.

jack W. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
No reviews have been submitted for this location.

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