The gentleman Raymond that runs this UHaul business out of 20th St. storage is a joke. The man changed the time on my reservation and argued with me saying that he would make it later so I had more time even though I insisted multiple times I wanted a 7 AM pick up. When I went to pick up the truck at 7 AM I was not able to because he had changed the time to 8 AM even though I told him not to when I called UHaul representative, I was told he didn't even enter in the rental reservation correctly so that it could be an after hours pick up via the mobile app. As a result of his negligence and incompetence, I was not able to pick up a truck until 10 AM three hours past my scheduled time that I had wanted and reserved it for originally. I will never rent from this location ever again.
Robin P.
20th Street Grocery and Grill
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morehead City, NC 28557
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Customer Reviews
- 4.0 Average Customer Rating
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Great service!
Candace H.The U-Haul site for point of sale processing is in need of improvement. I waited with the agent for a hour to gain access to the U-Haul processing system.
Jonathan L.Great experience all around. All details of the rental were explained clearly and the trailer was hooked up by the pick up location U-Haul representative.
Brian D.The doors barely shut, the steering was so loose it was almost scary to drive, the manger, Raymond talked way too much and got quite offensive in front of my Wife and he charged me the $15 for insurance when I turned it down multiple times.
Zachary B.