Customer Reviews for 20th Street Grocery and Grill
(U-Haul Neighborhood Dealer)

Rating:

5.0

Raymond Lawrence was an excellent service provider for UHAUL and was a great person to talk with.

Rating:

1.0

The location for pick up is not professional. The space is dark, dirty and unclean. The representative is not respectful and rude. The take out counter was an end table with a laptop. The representative had my husband fetch the moving blankets from the back room in which my husband found personal items, giving the impression that this gentleman was living at the facility.

Rating:

5.0

The owner was so kind and helpful! Awesome guy! Have used this location before and will use it again!

Rating:

4.0

Hard to evaluate since they were closed , but had a drop box and obviously checked my rental truck return in.

Rating:

5.0

Great Service!

Rating:

5.0

I was told that I should fill tank to the half way mark. When I got in it was a bit below half. I had to buy more gas at pump before I made my return of the truck.

Rating:

3.0

Agent was very slow. Said internet not working. did most of his work on his phone.

Rating:

1.0

I was not sure until the day before if I was picking my truck up at the location or somewhere else and business owner couldn't tell me..... not knowing in the middle of a move is frustrating. I had movers scheduled 8:30am and planned to pick up the truck at 8am an hour before the place opened, so I was suppose to use the mobile app to get a key from a lock box. The app failed to complete and the help desk could not assist in getting me the truck. The facility owner arrived early by chance and with assistance from some corporate person on the phone they completed the process and I got the truck.... 45 mons later than planned and the movers were waiting for me... Overall not a pleasant experience...

Rating:

1.0

Replace the scam artist manager

Rating:

2.0

The premises was in disarray and dirty. They had computer problems, maybe not their fault but caused delays. I gave him my phone number but it pulled up my daughters information that couldn't be corrected. Finally he had to call a different location to process my request. I was assigned to drop off at a location on Evans Street, in Greenville NC. Although he had plenty of room, he would not accept the trailer and had me take the trailer to the other side of town . He was very ugly about it. So I drove several miles to drop off the trailer. I was not happy.

Rating:

3.0

I was pleased enough with the location. I checked in online and I could easily tell where in the parking lot I was supposed to put the trailer. Everything was pretty smooth.

Rating:

5.0

The man was friendly and eager to help.

Rating:

2.0

Faster refunding after overcharging errors

Rating:

1.0

A woman called me the day before I was supposed to pick up my rental to confirm everything, location and everything. Later on that day I got another call from U-Haul stating that if I wantd to have the rental a day earlier at no additional cost I could but I would have to pick it up at another location 5 miles futher than my original location. Close this location or put someone else in it to run it. The person running it took up a lot of my time trying to find the keys and telling me about his 6 divorces. Then he charged me wrong and assumed where I was going to drop the truck off. Before I started on my trip I decided to check the fluid levels because the trucks was smoking. The dip stick didn't have any oil on it. Radiator holding tank didn't have any fluid in it. The truck was loaded or I would have returned it. Driving home I was afraid to go fast because the steering had a lot of play in it. The truck was weaving back and forth. The engine was also misfiring. My wife and I were total wrecks when we finally got home. When I returned the truck I told them about the truck and they checked it out and confirmed everything I told them. They pulled it from service.

Rating:

4.0

The owner went above and beyond when there was technical difficulties with the process.

Rating:

5.0

I have used this location at least 4 times over the last 15yrs and Raymond has always treated us with respect and always had the vehicle when we needed it.

Rating:

1.0

Very unprofessional and slow. Owner is sleezy and the office is dirty and in horrible condition with insulation hanging from the ceiling. Don’t believe me, go look for yourself. Terrible experience

Rating:

2.0

The truck made an awful banging noise the whole trip. Looked under truck to see if anything was hanging loose to find nothing. It was a pretty sketchy ride to and from location.

Rating:

4.0

Continue in what they are doing at this location! Mr. Lawrence didn’t see us as a means to “make money”. He saw us as people he could serve and help! He helped us in excellence! I would recommend this location to any and everyone! Thank you Mr. Lawerence for the awesome service and great conversations!

Rating:

1.0

Proprietor was incredibly inappropriate with myself (female) when picking up the vehicle, which took 45 minutes mainly because he spent most of the time talking to me about how I look, etc ,etc. In talking to others about my experience, plenty told me the same stories they went through as well and how they will never return. I refused to return the vehicle to this location and returned to another location near by.

Rating:

3.0

Faster service that doesn't involve entering the same information three times.

Rating:

5.0

The gentleman met me in the parking lot as I parked the truck. He told me that he would take care of checking the vehicle in, which he did, and we received the finalized paperwork.

Rating:

5.0

These guys are friendly and very knowledgable.

Rating:

5.0

I was pleased with the overall experience and the cooperation of the business owner(s) involved. I would surely use them again myself. Thank you!

Rating:

1.0

The gentleman Raymond that runs this UHaul business out of 20th St. storage is a joke. The man changed the time on my reservation and argued with me saying that he would make it later so I had more time even though I insisted multiple times I wanted a 7 AM pick up. When I went to pick up the truck at 7 AM I was not able to because he had changed the time to 8 AM even though I told him not to when I called UHaul representative, I was told he didn’t even enter in the rental reservation correctly so that it could be an after hours pick up via the mobile app. As a result of his negligence and incompetence, I was not able to pick up a truck until 10 AM three hours past my scheduled time that I had wanted and reserved it for originally. I will never rent from this location ever again.

Rating:

5.0

Great service!

Rating:

5.0

The U-Haul site for point of sale processing is in need of improvement. I waited with the agent for a hour to gain access to the U-Haul processing system.

Rating:

5.0

Great experience all around. All details of the rental were explained clearly and the trailer was hooked up by the pick up location U-Haul representative.

Rating:

1.0

The doors barely shut, the steering was so loose it was almost scary to drive, the manger, Raymond talked way too much and got quite offensive in front of my Wife and he charged me the $15 for insurance when I turned it down multiple times.

Rating:

3.0

I reserved at a different location then was switched at the last minute.

Rating:

1.0

The two men working at this location were rude, condescending, and unprofessional. When we were shown the Uhaul we rented, my friend could not get the truck to start because she did not know you had to really put some muscle into cranking the ignition. We asked the employees if the truck engine was even running, and they dismissed us and said "Yeah, yeah, the engines are just very quiet." Then when we could not move the truck, since the engine was not actually running, one of them jumped into the truck to start it for us and asked my friend patronizingly "Have you ever driven a car before?" (She had already presented her driver's license to them). He continued to rev the engine over her while she was talking, burning up gas and interrupting her. The check engine light was on and they also dismissed that, telling us that "all the trucks' check engine lights were on and all of the trucks are inspected before renting them to customers." Worrying about our safety on the road, I asked to see an inspection sticker on the truck, which I could not find and they did not show us. The check engine light did go away once the vehicle had started, so that wasn't an issue, but the employees did not take our concerns seriously and rushed through the process.

Rating:

5.0

Excellent Service and friendly staff. Thanks You!!

Rating:

5.0

Your website is the poorest I have ever tried to use. Absolutely not user friendly. Took 1 hr to pick up and 45 min today before I gave up

Rating:

5.0

Truck we rented had an issue with the A/Cnot working.

Rating:

5.0

The local UHaul dealer was fantastic! The 24/7 UHaul service and app are terrible though. U-Haul online customer service and the 1-800 number service were also completely unhelpful when we couldn’t check in at our scheduled time.

Rating:

1.0

I called this location to rent a trailer. The individual told me he had a trailer available and made the reservation for me over the phone. He then gave me a number to call to find out where I can pick up my trailer. Uhaul sent me to a business that’s closed. After calling them back they sent me back to the the first guy who had just gotten the trailer in. When I arrived I found multiple trailers on the lot, including some that looked my Size. As I pull in, the operator tells me to back up to my trailer, to which I asked which one, and he replied… there is only one…… his helper directed me to the correct trailer as the operator told me that he would be back in 10 minutes. I was left with his assistant who was elderly and seemed to be very confused. He did a lot of grunting and pointing and spoke in very brief, hard to understand bursts of English. He could barely stand and seemed to be about to fall over. In his attempt to talk to me he was trying to tell me to come inside and wait. I was trying to talk to my wife when he came up to the passenger window and just stood there staring at my family. He would not walk away until I agreed to go inside. It was very creepy and invasive. I waited inside for over half an hour for the operator to come back. It was in the 90°s outside and my vehicle recently lost its AC. My whole family had to come inside. After the operator came in he started his computer and started the contract process. He stopped every other minute and talked to us about all manner of random stuff. He was polite, but he spent more time talking than working. He asked the older gentleman if he had gotten the number off the trailer, at which point I got the number for him. The older gentleman seemed confused and was trying to find paper and pencil and the operator looked at him and complained that hhs old man has been with him for 30 years and still did know sh$t about what to do. He then exclaimed that he couldn’t find a trailer number but if dropped the old guy off at a certain trailer park that the old man could find a blunt (marijuana). He the. Went on to brag about the man being able to get into some drugs. While we were waiting, a second customer had arrived wanting to rent the same size trailer. The operator sent the customer to the first place I was sent to that was closed and told him to hook up to a trailer and bring it there and he would transfer the trailer to his store. Why could he have done that to begin with? The entire experience was a trip down vr

Rating:

1.0

I purchased extra days in advance and I was then charged an additional $183 again upon return for items I had already paid for. I am very disappointed that I needed to stay on the phone with uhaul for over an hour to remove the double charge. Not good.

Rating:

1.0

Was called out of my name by employee

Rating:

3.0

I had to return the trailer in Morehead City instead of the facility in my home town of Beaufort, NC. Seems like the local locations could co-ordinate to allow more convenient return of equipment.

Rating:

5.0

Outstanding and very helpful people at this location! Everyone in this area needs to go here. They treat you like family.

Rating:

5.0

Excellent customer service

Rating:

5.0

They working with me with excellent customer service.

Rating:

5.0

The owner was super nice and personable! It was easy to get the truck and was given a lot of helpful information! Dropping off the truck was quick and painless, with overall a great experience.

Rating:

5.0

Very friendly and fast service. No fuss turn-in.

Rating:

3.0

Truck was all dinged up and rode horrible. It shook so bad I’m glad I didn’t have a very long distance to travel

Rating:

1.0

I’m concerned to post my thoughts.

Rating:

5.0

No improvements to suggest. Staff was friendly and helpful.

Rating:

2.0

This location is poorly situated. My truck was parked along a muddy sidewalk down the road because there was no room at the site. Whoever parked the truck left muddy boot prints in the cab. The data signal to my phone was so poor, I spent an hour trying to complete the self-checkout. (Even with U-haul's customer service help.) When the owner arrived at 8am, he didn't open the store. When I asked for his help, he said, "You have to self-checkout," pointed me to the box of keys, then walked into his store and locked the door.

Rating:

5.0

Best U-Haul experience I have ever had. Friendly and helpful.