way too complicated to go through the application and the truck twice did not start as I turned the key many tries it took me to start it, wish it was better however it was a horrific experience
JAD Z
Customer Reviews for 21st Century Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing!! Entire experience was a breeze!!! Thank you
CHRISTINA LScott made it an extremely easy experience
DOROTHY OI was so nervous going into this for a million different reasons, but most of all knowing the facility would be closed on Sunday. However, when I called to get some information the man who introduced himself, Scott, was tremendously helpful! He completely eased my worries and went above and beyond in laying out exactly what to expect. Picking up and dropping off the truck when so smoothly and it’s all thanks to Scott’s directions! I highly recommend using this location to anyone needing a uhaul!
DAVIN VThe gentleman who was there during the week was beyond nice and informative. I would 100% go back to this location anytime I need a moving truck, due to how welcoming and nice he was.
LIAH Tnull
William Rnull
FRANCIS CThe person who attended me was very helpful,friendly, and everything was in order.
ISRAEL RThe person who attended me was very helpful,friendly, and everything was in order.
ISRAEL RWhile equipment was clean the vehicle itself should be better maintained. Brakes were so so and whenever you accelerated the belts would whistle.
Robert NPhone app doesn't work very well but the agent inside was extremely helpful
GERALD GOffice manager came in early to set up my rental. Truck ramp is long and made loading much easier.
Steven WExcellent customer service by the office. Very helpful and thorough.
ANTHONY DScott went above and beyond to assist.
FRANCEEN FThe guys at 21st century made the process smooth and stressless. Beyond friendly and kind. Thank You :)
Joseph WDon’t make surprise charges on credit cards
DANIEL BVery satisfied with your staff at both ends of my move. Would recommend you highly!!
FRANK TThe Gentleman who checked me in couldn’t have been more helpful. Not sure what you are paying him but it’s not enough.
ERIC GNothing Very Professional Friendly and courteous.
Joe PCory was attentive, personable and helpful. He even helped me make sure my mirrors were adjusted for me and checked that the change signals were good. I would go there again
CONSTANCE BI was overcharged For fuel In spite of returning the truck, the exact same fuel level as it was!!!!
Hani NThe place was clean and organized. The person staffing the location was excellent.
ANTHONY MNothing love the service. Scott is a great guy with awesome business and customer service experience!!
Meir CVery professional service, quick and informative .
Patrick SDean was very helpful explaining everything and the whole process was super easy. Trucks are idiot proof.
Tim MEmployee at counter was friendly, knowledgeable, and helpful with all my questions.
Craig ANothing. Easy transaction, although a lot of emails about completing registration online.
Frank DNa
Leanna GMan who checked me in was helpful and friendly. I hope you found everything in order with the return. Rita H.
Rita HVery shocked to find out that the trucks were water resistant…not waterproof. I don’t know how you waterproof a bedroom set. We drove in the rain and loss some items to water damage inside the truck….found a sticker on the wall of the truck after the trip…..people need to have the truck rental places verbally tell you that the truck is not waterproof.
KEITH BWindshield wipers on truck was never working good the wiper blades are bad needs to be replaced. The truck keep turned off and on.
Tito GThanks you, super easy!!!!
Matthew MThe Uhaul truck that we used had a roof/ siding leak. While the day that I moved my stuff was a rainy day, and it rained all day, it is still not acceptable for the truck to have a leak. Some of my boxes got soaked with my books and other items.
Michael DScott of Century 21Storage offered great customer service, was friendly and informative. Scott made the whole process so easy. The facility is very clean and well organized. One of the best UHaul facility I have ever used. Sharon H.
Sharon HInside of truck had stains. Dried stains that could have been dried have been dried blood or I don't know dried pudding.
Felicia KIt's really nice how U-Haul charges $30 for returning a vehicle below 1/4 tank but only give a $7 credit for the next person. Especially when U-Haul did absolutely nothing to earn the remaining $23.
William JScott and Dean were great and made the process extremely easy. in and out in under 2 minutes! and they have a great self storage business too.
CHRIS FThe representatives at the office are very professional , extremely helpful, and courteous.
Olga HScott was an excellent advisor.
ihor bLocation and customer service were top notch. The vehicle was clean but has a transmission issue.
RUSSELL SAs usual, the phone app never seems to work when picking up, or dropping off the truck. App freezes, or just shows a blank white page. I didn't want to use the app to pick up the truck, but I had no choice, and couldn't switch to counter service in my order. I am 0 for 3 when using the app instead of counter service. It makes for a stressful transaction. However, the counter service people were very helpful in finalizing the transaction.
JAMES BIs verry good
Beken JDean was awesome!
Abraham TEasy booking process and excellent customer service during rental pickup.
Ted FEverything was good, no need for change.
Frank HI have no problem with the location. They were a lifesaver... I do however have a huge problem with U-Haul and how they handled my pickup. I couldn't pick up my truck with my cell phone like it was set up for. I was transferred 3 times to different U-Haul customer service reps and none could help me with my situation. After being on hold for 30+ minutes with no progress, the worker at 21st storage arrived an hour early thankfully and was able to get me in my truck and on my way. There was zero help from U-Haul and I will never use U-Haul again. It said we don't recognize device we will send a verification code. Hit that never got the email for verification code. But the verification code came in at 2:00pm! My pickup was for 7:30am!!!! That is an absolute joke. I don't know what kind of business you run on Sundays but it really hampered my move and got me off to a late start and left me feeling angry and very disappointed. Thanks for nothing. Big thanks to 21st Storage though without Scott we wouldn't of had a truck till 2pm apparently.
Michael HNo need to change anything.
Lascelle AScott was very helpful and courteous! Both gentlemen that helped made the check out and checking in a breeze. I would highly recommend the Oakhurst New Jersey location.
Teena DSelf drop off… could use a sign at the entrance for lot location for drop off otherwise no complaints.
Jeffrey PVery helpful
Mary RN/A
Zackary GExcellent experience. Scott and Dean were great!
Rich RThe truck trans was racing glad I so only going local the front desk staff was great
lesley d