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JUAN T
Customer Reviews for 21st Street Packing Supplies & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
10 out of 10 I will recommend. Thank you for your excellent service.
Kaylynne CThe woman that runs that facility is very friendly and I love little Dottie and the equipment that I rented for 3 days they were clean they were ready for me when I got there and I would recommend that facility to anybody I know
MICHAEL PI thought the whole process was excellent. Quick to process the pickup; truck was clean and operated well; the return and key drop off processes were well explained. I would use this location again in the future.
MICHAEL DI forgot the woman's name that runs the place on 21st Street in Racine she's great though real nice lady personable
MICHAEL PPick up and drop off were extremely easy. I cannot suggest any improvements. The staff was easy to work with. Would definitely rent from this location again. And we were greeted by the cutest little puppy dog.
DANIEL SThe app check in process is absolutely horrible. It should not take almost an hour to complete. It is also incredibly inconvenient to require two contacts to be ready by the phone for verification during the process. The truck being available and running correctly was about the only good parts of this rental.
CHAD MSKIP ALOT OF THE PAPER WORK
SCOTT PThe online return process/app needs improvement. Was not working and I received several error messages. The call center rep was not very helpful and her demeanor could use improvement.
Carmen SExcellent experience! The staff at this location are wonderful. They made the rental process easier. Although the whole smartphone process is very tedious that in no way is a reflection on the employees.
DEBORAH FThe ladies who run my U-Haul location have always been exceptionally helpful.
JAMES DThe ladies here are AWESOME!!
WENDY RThe service is top notch. They treat you like family!
STEVEN RFast, easy, perfect. And I love the mascot, Dottie.
Rebecca BLady who helped was very professional even let me get the truck early great service and location thanks again!!
MELVIN LThe convenience of the location and the customer service is excellent! Will definitely use this location again if needed!
RUTHIE FThank You!
THEA TGreat customer service! Very helpful and accommodating! I highly recommend this location for everything U-Haul.
KATHERINE PVan works great for picking up my rideing mower
RICHARD REverything was great
Gershom RThey made the whole experience stream lined and smooth. Friendly and respectful. Glad that the other uhaul places were closed ill be going here from now on.
LIANDRO VThis Uhaul Location is our GoTo every time we need to rent - excellent service thank you.
Timothy CIt’s terrible service they charged my credit card twice and are very rude on the phone.
Sheila AWendy, the manager, there was great, very helpful and very efficient in getting my paperwork completed and for me to get on my way.
David MGreat, excellent customer service very professional and reliable wonderful people
LORALIE SThis was a very good experience. Thank you
Stan WThe truck I had wasn’t right it need too be maintained the passenger front tire and transmission asap
MARQWAN PExcellent service! I had to change equipment from a van to a truck and it was done easily, quickly and with a smile.
Rebecca BThe Uhaul location owners are professional and very kind. Wendy is always willing to help us. We just purchased a home and several times over the last two months I needed a trailer or a truck and Wendy took care of us. I give them 5 stars for their awesome customer service skills.
YUSUF BTruck made funky noises when starting to go from a full stop. Was just a simple, local, one-day-move. Got the job done. Pickup and Dropoff were a breeze.
JOSHUA KYour website is awful! I found this great location by chance. After four days of messing with your website and an incompetent Budget truck rental, this site was a relief and joy. You can do better on your website than telling people after they’ve found a vehicle that it isn’t available at that location.
SUSAN KGot the right amount of help without being overbearing, job done.
KENNETH WWendy was AWESOME. Very helpful. Excellent customer service!
NICHOLAS MExcellent service
Yusuf BYour (new?) office wasn’t easy to find. I walked in the back door when I arrived.
CHRIS NVery easy check out. Friendly staff.
JASON BGreat Communication and professional!
CORY CDon't know about personnel, because we arrived after the office was closed for the evening. We used the app to return our truck.
James SGreat setup for mobile rental.
Kristi AStaff was professional and friendly.
Terrence SNothing.....The young lady that got me signed in and out the door with the truck I needed was very professional, funny, and a good sense of humor.......priceless...
CHRISTOPHER GI think you’re doing a great job. I was in and out and didn’t feel pressured into buying anything I didn’t need. . Thanks
MARIA HVery nice people with respect. I highly recommend.
ADRIAN BI am very appreciative of the staff showing me how to hook the trailer up
ROBERT NEverything is fine and good to go.
JANICE GNothing at all.
CATHERINE RI have been in business for a very long time, 50 + years. In this time there has been a handful of organizations that have met my expectations and advertised expectations just like "they say"! how ever! this place, Michelle and Wendy were there to put hands down any businesses I have ever used, with their ability to meet professionalism, knowledgably, personality, inclusive, polite, politically correct and even down to earth hospitality ! I never from the moment I glanced thru the window of their office felt any hesitations or second guessed, the prices were as great, the vehicles in excellent condition, and the performance of it and all working order. Thank you thank you thank you! Job done exemplarily!
YOLANDA G