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NICHOLAS D
Customer Reviews for 24/7 On Saint Charles Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great locations. Always very helpful.
DANELE MEverything went as scheduled, easy in and out.
ROBERT WGreat customer service. Suck friendly associates. I will use this location for my future rental needs!
JEREMIAH RThis location is awesome. Great people!
DANIEL BEddie helped me with all my needs
JOSEPH FGreat experience! Ed was very knowledgeable and helpful.
IVAN RIt took 30 minutes for the app to let me rent the uhaul that I reserved several days earlier. I had to call customer service twice because the first one disconnected.
Tori RN/A great location. Even helped me figure it out when I selected app pick up
Donna RCounter staff pleasant and helpful. I would suggest the windshield wipers be replaced.
WILBUR HEfficient knowledgeable staff for pick up. Helpful with supplies and informed well. thanks.
Lydia KI think the representative assisted me is not happy of his job. I had never experienced that other branch
Norman PGreat experience next time I need a UHAul I will be using this location.
JANET TEd at the desk was a big help getting the right size truck for our move. Will definitely use this location again.
KADENCE HThe guy at villa park uhaul was really helpful, his name was ed or eddie i believe, answered all my questions fast and in a professional manner
MARK DI was told that the location was open until 12:00 that day so I could deal directly with someone but that was not the case. I rented this truck to move one item of a certain size and called to get the exact dimensions of the door opening since it is not on your web site. I was told it was more than 8 foot tall and it was only 6'10" tall so my item did not fit! This created an entirely different problem that in the end messed up the project and my schedule to large negative outcome. I sent an email to the company expressing my frustrations to the company a week ago. There has been no response which is completely sad..
Tony WI assumed that when I plugged in the trailer to my vehicle that the person checking me out was looking to be sure the tail lights on the trailer were operating properly. He was not. Once I got home and loaded the trailer, I checked before I hit the road for an 11 hour trip to see if the trailer lights were working properly. Turned out they were not. I went to the pick up location to no avail, nobody was working. I begrudgingly left for Knoxville with a serious concern that someone may hit my trailer from behind if I needed to brake hard in an emergency. I did make it to Knoxville, where the man at the drop off location, UHaul of West Town, on Kingston Pike, tested my connector on the SUV and confirmed that the issue was not with my connector (made sense since car is only 1.5 years old. I will never deal with this again...
BRIAN BCounter staff member was most helpful having the truck waiting for me by the front door. Quite a pleasant jovial fellow.
WILBUR HEasy and convenient :)
VICTORIA RThey were actually closed but it was easy to drop off the trailer. Plenty of room. also, using the Uhaul.com/share site was a breeze.
PETER DThere were no safety equipment within the 26’ truck. No fire extinguisher, no roadside triangles, and the vehicle inspection tags were outdated and not legal. Front desk was extremely unhelpful and very rude. When we called to ask where this safety equipment was located, we got the equivalent of “it is not my job” and basically placed the blame upon us. If you were to send anyone out in these trucks without that safety equipment or inspection tags the way they are, you are basically setting them up to get a fine or arrest. If you don’t believe me, ask your local DMV or police officer. This location needs to be shut down. Will never recommend this location to anyone!
Kevin LVery rude. Seemed irritated as soon as I walked in. Was told equipment was new but it had 2 flat tires that I aired upped.
SKYLER HEd was professional and courteous. He even provided me with a complimentary roll of tape for a few of my boxes. I recommend this Uhaul location to all my family and friends. Excellent customer service.
PHILIP LI didnt have an appointment but the Villa Park store still took care of me. They have lots of trucks in stock and a very friendly staff. 10/10 in my book.
ARNAZ Wi usually go to fox valley, but sometimes that's out of the way. this was a perfect solution.
RONALD MGreat service
WILLIAM SThe counter person, Ed, was wonderful. He had already pulled the truck up to the front door. He was courteous, and recognized me from a prior transaction. He deserves recognition for his professionalism.
WILBUR HHas some problems with the paperwork but other than that everything went well.
PATRICK OChecked in online. Guy was cool. I was in and out. Solid experience. Thank you.
Richard REd at the Villa Park location was great. I reserved a 10ft but after getting there I decided I need a 15ft. He made the change easy and was happy to answer all my question. Next time I need a Uhaul I will be calling Ed in Villa Park!
JOHN FSmooth and super quick pick up and drop off.
ANGEL CEasy access for drop off and clean site.
Greg OEd and the staff in Villa Park are great 10 stars from me. No better place to rent from.
JOSE AEverything was great, very convenient location, truck was clean and new. Only thing that popped up was that the vehicle needed an oil change.
MICHAEL KEd is amazing, best Uhaul location I have ever been to 10/10.
MICHAEL RWe love Uhaul
CALVIN MNeed a bit of cleaning. Will be better if the fuel tank is full instead of half or 5/8ths so that we can refill full tank, not worrying whether we have filled properly or not But this location is the best one I have ever seen, having lot of trucks and I highly recommend this place.
MUTHUKUMARAN RSt. Charles Road in Villa Park is the best Uhaul store around - quick and stress-free. Ed got our trailer hooked up and got us on the road in no time flat. Fantastic location - very easy in and out. Rent with confidence here!
BARBARA CThe app was causing issues with taking pictures and finding locations and loading and took over 45 minutes to check in truck just because of app
Jessica FMake sure the windshield has been cleaned thoroughly
WILLIAM AYour app did NOT function !
John CJust a very easy and fast rental experience!!
DONALD REd the counter fellow was not only professional and courteous, but also asked when I returned the vehicle if everything was satisfactory.
WILBUR HThe UHaul representative was off due to illness. I got to the location before noon, in order to pick up the rental. But there was a delay getting the rental taken care of. Putting me behind on my reason for renting it. Did I complain? No. However, on the day of the rental's return, I had a slight delay in returning the rental. But I was charged an additional day because of my delay in returning the rental. If I can be understanding of your UHaul employee being out sick, and it takes longer to get me taken care of after booking it days in advance, and I decide not to complain, then I should also be given the same courtesy and not charged an additional day for a delay!
jose oThe counter person, Ed, is a most pleasant fellow to work with. Very professional, explaining all aspects of the rental agreement and asking if you have any questions regarding the information. I will be renting from this location in the future.
WILBUR HThe U-Haul App was a little hinky when I attempted to pick up my rental when there was no attendant on duty. I took several photos, as instructed and then the rest of the photos turned out fuzzy. I had to call the 24-7 app hotline. The clerk on duty was very helpful and sent me a link where I, again, took all of the photos. The whole process was well over an hour and I was on a time sensitive mission. This caused some stress although, ultimately, all worked out.
patrick bClean our the van before you rent it!
Patrick BFairy priced, got a lot of use, over 1000 miles, no issues what so ever.
MATTHEW SEvery time service is great and trucks are clean and ready to use!
ARMANDO CThe gentleman behind the counter is the epitome of customer service: knowledgeable, friendly, courteous, and professional. His detailed and informative explanation of the rental process should be recorded and played at other locations.
WILBUR HToo long of a pick up/drop off process.
Jessica FWonderful UHaul on St. Charles Road! We were in and out in under 5 minutes, truck was newer and super clean, price was a huge value. We will definitely be back, and probably really soon. Rent with confidence from this location. A "10" from start to finish!
Barbara hI ordered the Uhaul at the location on US 183 but they did not have the 26 ft truck and did not notify me. I came to the location where had reserved the truck only to be told I needed to go to the St. Charles location.
SUSAN SEd was very helpful.
FATEN MI reserved a van online then downloaded the app for an easy pickup on a Sunday when the office is closed.
Michele BEasy to get a truck 24/7 and can beat their equipment and pricing
ELIUD CThank you
michael cService is great Easy and fast to rent Employee forward and to the point All was good!!
SARA MThere was no one there. They didn’t answer the phone. Pretty poor overall & would avoid in the future even though it’s close to my home
BRADLEY BThe instructions were clear and watching the videos helped with the process
Ifraj WYour app is not very good
Dale S