Friendly staff.Very efficient. Trucks very clean. Well maintained.
Reginald h
24/7 On Saint Charles Rd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Villa Park, IL 60181
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I had a very disappointing experience with this U-Haul location. I notified the staff that I would be coming in the following day to make my payment, but despite communicating that, the truck was repossessed before I had the opportunity to do so. This completely threw off my schedule and caused me to scramble for other transportation for an event I had already planned. The lack of communication and professionalism was extremely frustrating. A simple phone call or willingness to work with me after I had already communicated my intentions could have prevented this entire situation. While the truck itself was clean, the customer service and handling of my account were unacceptable. Based on my experience, I would not recommend this location and hope they improve their communication and customer service in the future.
Shawntanice BThe suite letter (address) is UNIT A which is A-Z auto. Not unit C. Also had a trailer still hooked up to the UHaul truck that I was about to leave in. Had to detach it. Other than that it was all good and smooth.
David SSubject: Formal Dispute of Additional Charges – Reservation No. 70399078 I am submitting this formal complaint to dispute approximately $200 in additional charges related to my U-Haul truck rental under Reservation No. 70399078. At the time of the rental, I paid approximately $50. However, after returning the truck, I was charged approximately $200 more, and I do not agree with or understand these additional charges. When I rented the truck, I was not provided with any printed rental agreement, receipt, return instructions, or documentation. I did not sign any paperwork, and I did not receive any email or text message containing the rental agreement, the truck information, the return location, or instructions explaining where and how the vehicle should be returned. Because I had not been given the return address, I attempted to return the truck at approximately 11:00 p.m. I drove to approximately six or seven different U-Haul locations in the area, trying to determine where the truck belonged. I was only able to complete the return at approximately 3:00 a.m., after spending nearly four hours searching for the correct location. Eventually, I had to access the U-Haul website, create an online account and password, and search for the rental information myself. Only then was I able to determine the correct location where the truck had been rented. I do not live in that area, and my customer was not located there either. I rented from that particular location only because it was the only place where I could find a truck of the size I needed. Therefore, without any documentation or return instructions from U-Haul, I had no reasonable way of knowing the correct return location. I am requesting: A complete, itemized explanation of every additional charge placed on my account or card; Copies of the rental agreement, return instructions, emails, text messages, or any other notices that U-Haul claims were provided to me; Proof showing when and how those documents or instructions were delivered; The cancellation and full refund of the approximately $200 in disputed additional charges. I acted in good faith and made every reasonable effort to return the vehicle. Any delay occurred because U-Haul failed to provide me with basic rental and return information. I should not be financially penalized for a situation caused by the lack of documentation and instructions from the company. Please investigate this matter and provide a written response and refund promptly. I hope this issue can be resolved directly with U-Haul. However, if it is not resolved, I am prepared to submit the complete documentation to the Illinois Attorney General’s Consumer Protection Division, the Federal Trade Commission, the Better Business Bureau, and my card issuer as a formal billing dispute. Thank you for your prompt attention to this matter. Sincerely, Reservation No.: 70399078
JOHNNY DAlthough not precisely the antithetical of ebullient, the stout counter fellow still communicates quite effectively ensuring the customer is aware of the finer points regarding the rental contractual obligations. Definitely recommend this location for truck rentals.
WILBUR H