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James H
Customer Reviews for 24/7 On Saint Charles Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A ball hitch should’be included in the rental.
JOSE SNothing
JACK FI didn’t love the process of the online checkout. Taking the pics and all, but I understand it. I would do it again
Elizabeth BNothing! Change nothing! Ed was very helpful and knowledgeable, great to work with. Made a very stressful time in my life much easier to manage. Thank you Ed!
MICHAEL TProvide vehicles with more than under 1/4 tank of gas
TARYECE GMake sure the truck is actually cleaned out.their were leaves in the truck,a 4 wheel dolly that I did not rent and the furniture pads were opened and on the floor of truck when I got the truck.
RICHARD BThe oversized counter fellow is the consummate professional. Knowledgeable, courteous, and a downright likeable individual. He definitely deserves a raise.
WILBUR HAlthough I was satisfied with the location, I must say I will never use the Uhaul app again. It asked me multiple questions & asking information that I already provided when I reserved the uhaul. And most irritating experience with not receiving a code via the app so I could get the key out of the lock box. I had to call then be transferred and that was time consuming as I was then on the phone for more than 25 minutes. That meant that now I was over 25 min late getting to my destination. Just a awful experience using the app, will never do it again.
DIAMOND JThe staff were very easy to work with. I was in and out with check in and check out. The person running it was no guff and just got things done. Super easy location for me as well, they had a good fleet available. Truck was a bit tired, sounds like it had an exhaust leak, and a little banged up, but otherwise, it did what it needed to do and got the job done. I will definitely rent from this location again in the future.
John PDo a better job. The truck cargo area was Filthy, mud and dirt covered the floor. I had to mop the floor and dry it before I could load my boxes in there. The owners don't seem to care or take pride in the condition of their vehicles in my opinion and based on some of the reviews. I have video and pictures to show how dirty the truck was.
PINKEY SThe guy who helped me was amazing but the lady at the desk was racist. I was there in line and I was passion with cash the guy said credit cassette he was getting the customers in front of me there trucks. I asked the customer behind me can I step out to my car and get my bank card give me 1 minute he said sure I know you was here already .So When I came back in the door she said to me that the other people was before me. I explained to her I was here already and I sent to do. So when the guy came back to help me she told him that I got in front of everyone in line and I didn't. The customers had to tell the guy who was helping me I was already here. It was rude disrespectful and I think she was racist. I felt a type of way .As long as she working there i not recommend or go there again..
SHERRY LGreat customer service, helped hook up the trailer and the rental processwas very smooth. Highly recommend renting from this location
STEVEN EPleasant fellow up front to deal with. Handled several customers without incident in about 10 minutes. Knows his stuff.
WILBUR HThe counter person, Ed, was very efficient and highly professional. He had the truck ready for me first thing in the morning prior to normal operational hours. He could train others on wonderful customer service.
WILBUR HA little hard to do the mobile app to pick up vehicle
DAWN G2 Tires on the trailer were fairly well worn and we lost one on the trip which was a bit distressing. Better evaluation of them up front likely would have prevented the blow out. The trailer was lightly packed and under any weight limit so weight was not a factor.
DAVID JTight spacing with no parking in the street. They did greet me in the lot across the street after seeing me try to figure out where to drop the trailer.
LLOYD Bawesome rental experience!
JILL BEd was great to work with on my rental!
MARTHA RPerfect rental. This location is the best!
ASDRUBAL HGreat location!
KEITH HStaff very helpful and friendly.
KEVIN Mvery helpful staff, highly recommended!
BAKHTIYOR KGreat location and great staff
CHARLES Bvery customer friendly location. Excellent service.
ROBERT Kgreat experience! great location.
ORLANDO RThe service was friendly and competent. Nothing against this retailer but UHaul’ s reservations business model is horrible. I made my reservation 2 months prior at a store that it’s close to my home. …and a few days before my pick up date - here comes the email changing me to different location 15 miles away. My takeaway is RESERVATIONS MADE AT THE LOCATION OF YIUR CHOICE- - DOES NOT MATTER! This just irritates the heck out of me!!
SCOTT CGreat location and great staff.
TATIANA GEverything was perfect.
CLAUDIA RGreat customer service, all equipment requested was available.
NIYKITA Damazing service
WILLIAM Sgreat location always very helpful.
KAREN HWe are satisfied with customer service we always get from ED. Thank you.
FATEN MThe gentleman who attended us was very kind and cooperative with me that was the first time he rented a trailer Thanks
APOLINAR RGREAT LOCATION
Christine Htoy hauler worked great!
AMPARO Pno issues everything was perfect.
IGOR PEd and Rob helped me out very quickly. Great guys highly recommended!
ALAN Kgreat location!
RAYMOND BGreat location
Miguel PEd was very helpful hooking and unhooking the trailer for me.
MAHMOUD Egreat location and great staff.
RYAN Cgreat location
RAMON HThis is the best rental location!
MICHAEL PBest UhAul around!
Peter KGreat location!
MARK RGuy at the counter was great and took care of me right away with no appointment.
JONATHAN NAC was not working on a hot and humid day. Informed the staff before I picked up but he couldn’t do anything. He said he had no other 26’ truck but promised to consider a discounted charge however when I saw posted bill it was full charge and no discount. Staff is not aware of the condition of equipment which is sad. It was a horrible experience driving the truck for about 50 miles. Bad experience! Thank you
SYED IWe always use Ed at the Villa Park location for all our rental truck needs.
EMMETT BEd was great!
YOLANDA BGreat location!
MARK RMake sure the vehicle is properly maintained prior to arrival. If a customer has an issue prior to leaving the lot, recommend switching out the vehicle vs making them wait for roadside in a parking lot full of other available rentals.
Zachary GGreat Location and Great Staff!!! If you need a Uhaul go see Ed.
ADAM KGreat locations. Always very helpful.
DANELE MEverything went as scheduled, easy in and out.
ROBERT WGreat customer service. Suck friendly associates. I will use this location for my future rental needs!
JEREMIAH RThis location is awesome. Great people!
DANIEL BEddie helped me with all my needs
JOSEPH FGreat experience! Ed was very knowledgeable and helpful.
IVAN RIt took 30 minutes for the app to let me rent the uhaul that I reserved several days earlier. I had to call customer service twice because the first one disconnected.
Tori RN/A great location. Even helped me figure it out when I selected app pick up
Donna RCounter staff pleasant and helpful. I would suggest the windshield wipers be replaced.
WILBUR HEfficient knowledgeable staff for pick up. Helpful with supplies and informed well. thanks.
Lydia KI think the representative assisted me is not happy of his job. I had never experienced that other branch
Norman PGreat experience next time I need a UHAul I will be using this location.
JANET TEd at the desk was a big help getting the right size truck for our move. Will definitely use this location again.
KADENCE HThe guy at villa park uhaul was really helpful, his name was ed or eddie i believe, answered all my questions fast and in a professional manner
MARK DI was told that the location was open until 12:00 that day so I could deal directly with someone but that was not the case. I rented this truck to move one item of a certain size and called to get the exact dimensions of the door opening since it is not on your web site. I was told it was more than 8 foot tall and it was only 6'10" tall so my item did not fit! This created an entirely different problem that in the end messed up the project and my schedule to large negative outcome. I sent an email to the company expressing my frustrations to the company a week ago. There has been no response which is completely sad..
Tony WI assumed that when I plugged in the trailer to my vehicle that the person checking me out was looking to be sure the tail lights on the trailer were operating properly. He was not. Once I got home and loaded the trailer, I checked before I hit the road for an 11 hour trip to see if the trailer lights were working properly. Turned out they were not. I went to the pick up location to no avail, nobody was working. I begrudgingly left for Knoxville with a serious concern that someone may hit my trailer from behind if I needed to brake hard in an emergency. I did make it to Knoxville, where the man at the drop off location, UHaul of West Town, on Kingston Pike, tested my connector on the SUV and confirmed that the issue was not with my connector (made sense since car is only 1.5 years old. I will never deal with this again...
BRIAN BCounter staff member was most helpful having the truck waiting for me by the front door. Quite a pleasant jovial fellow.
WILBUR HEasy and convenient :)
VICTORIA RThey were actually closed but it was easy to drop off the trailer. Plenty of room. also, using the Uhaul.com/share site was a breeze.
PETER DThere were no safety equipment within the 26’ truck. No fire extinguisher, no roadside triangles, and the vehicle inspection tags were outdated and not legal. Front desk was extremely unhelpful and very rude. When we called to ask where this safety equipment was located, we got the equivalent of “it is not my job” and basically placed the blame upon us. If you were to send anyone out in these trucks without that safety equipment or inspection tags the way they are, you are basically setting them up to get a fine or arrest. If you don’t believe me, ask your local DMV or police officer. This location needs to be shut down. Will never recommend this location to anyone!
Kevin LVery rude. Seemed irritated as soon as I walked in. Was told equipment was new but it had 2 flat tires that I aired upped.
SKYLER HEd was professional and courteous. He even provided me with a complimentary roll of tape for a few of my boxes. I recommend this Uhaul location to all my family and friends. Excellent customer service.
PHILIP LI didnt have an appointment but the Villa Park store still took care of me. They have lots of trucks in stock and a very friendly staff. 10/10 in my book.
ARNAZ Wi usually go to fox valley, but sometimes that's out of the way. this was a perfect solution.
RONALD M