Smooth and super quick pick up and drop off.
ANGEL C
Customer Reviews for 24/7 On Saint Charles Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy access for drop off and clean site.
Greg OEd and the staff in Villa Park are great 10 stars from me. No better place to rent from.
JOSE AEverything was great, very convenient location, truck was clean and new. Only thing that popped up was that the vehicle needed an oil change.
MICHAEL KEd is amazing, best Uhaul location I have ever been to 10/10.
MICHAEL RWe love Uhaul
CALVIN MNeed a bit of cleaning. Will be better if the fuel tank is full instead of half or 5/8ths so that we can refill full tank, not worrying whether we have filled properly or not But this location is the best one I have ever seen, having lot of trucks and I highly recommend this place.
MUTHUKUMARAN RSt. Charles Road in Villa Park is the best Uhaul store around - quick and stress-free. Ed got our trailer hooked up and got us on the road in no time flat. Fantastic location - very easy in and out. Rent with confidence here!
BARBARA CThe app was causing issues with taking pictures and finding locations and loading and took over 45 minutes to check in truck just because of app
Jessica FMake sure the windshield has been cleaned thoroughly
WILLIAM AYour app did NOT function !
John CJust a very easy and fast rental experience!!
DONALD REd the counter fellow was not only professional and courteous, but also asked when I returned the vehicle if everything was satisfactory.
WILBUR HThe UHaul representative was off due to illness. I got to the location before noon, in order to pick up the rental. But there was a delay getting the rental taken care of. Putting me behind on my reason for renting it. Did I complain? No. However, on the day of the rental's return, I had a slight delay in returning the rental. But I was charged an additional day because of my delay in returning the rental. If I can be understanding of your UHaul employee being out sick, and it takes longer to get me taken care of after booking it days in advance, and I decide not to complain, then I should also be given the same courtesy and not charged an additional day for a delay!
jose oThe counter person, Ed, is a most pleasant fellow to work with. Very professional, explaining all aspects of the rental agreement and asking if you have any questions regarding the information. I will be renting from this location in the future.
WILBUR HThe U-Haul App was a little hinky when I attempted to pick up my rental when there was no attendant on duty. I took several photos, as instructed and then the rest of the photos turned out fuzzy. I had to call the 24-7 app hotline. The clerk on duty was very helpful and sent me a link where I, again, took all of the photos. The whole process was well over an hour and I was on a time sensitive mission. This caused some stress although, ultimately, all worked out.
patrick bClean our the van before you rent it!
Patrick BFairy priced, got a lot of use, over 1000 miles, no issues what so ever.
MATTHEW SEvery time service is great and trucks are clean and ready to use!
ARMANDO CThe gentleman behind the counter is the epitome of customer service: knowledgeable, friendly, courteous, and professional. His detailed and informative explanation of the rental process should be recorded and played at other locations.
WILBUR HToo long of a pick up/drop off process.
Jessica FWonderful UHaul on St. Charles Road! We were in and out in under 5 minutes, truck was newer and super clean, price was a huge value. We will definitely be back, and probably really soon. Rent with confidence from this location. A "10" from start to finish!
Barbara hI ordered the Uhaul at the location on US 183 but they did not have the 26 ft truck and did not notify me. I came to the location where had reserved the truck only to be told I needed to go to the St. Charles location.
SUSAN SEd was very helpful.
FATEN MI reserved a van online then downloaded the app for an easy pickup on a Sunday when the office is closed.
Michele BEasy to get a truck 24/7 and can beat their equipment and pricing
ELIUD CThank you
michael cService is great Easy and fast to rent Employee forward and to the point All was good!!
SARA MThere was no one there. They didn’t answer the phone. Pretty poor overall & would avoid in the future even though it’s close to my home
BRADLEY BThe instructions were clear and watching the videos helped with the process
Ifraj WYour app is not very good
Dale SAll good.
PATRICK BAll good.
PATRICK BThe system was down for a while so it took a little time.
Robert PThe late-night dropoff process could be a bit more tailored to what you are returning - When returning a flatbed car-hauler trailer, some of the descriptions for the pictures to be taken were not exactly applicable, and seemed to be targeting a box truck instead.
BRIAN GOmg I have called multiple times begging to have my email removed. The person that has this number had my old number. You put my email. Remove it. Again.
paul mIT took us, (Two people is needed) about 30 minutes to go thru the APP and get the Truck. Can you make the process online easier & faster. That will help. Thanks
Nabeel HI requested a trailer to haul/tow a car and when I drove over 350 miles I discovered I could not use the trailer I I had rented to do what I had needed even though I told the guy I was hauling a vehicle. I will be requesting my money back at the very least as I can’t get my time or gas money back that I used to go obtain my vehicle
Joe MI wouldn’t recommend a friend because I wouldn’t recommend U-Haul to anyone. The guy at the location was super nice.
ROBERT JThe truck did not have a rear view mirror, it sounded like it was falling apart and it had a hard time accelerating
bonita bI would highly recommend this location for anyone needing to rest a truck or van. The vehicle I had reserved was ready upon my arrival. Staff was informative and responsive to questions. This location was convenient for pick up and returns.
Jason BNo personnel at this location.
Valerie HHad to go 10 miles on my way to pick up the truck truck only had less than half a tank of gas in it end up putting a full tank in and only using a quarter of it so I lost that about $30 I would feel that the truck should have been filled up plus it cost me extra gas to going out of my way to pick up the truck
Robert LAbsolutely nothing, everything was great
Mason JBackup cameras
James CVery easy to find and completed drop off with the app.
Jo BMake check in process easier. Took way too long to check in.
Faraz J